localization mistakes even smart people make

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www.kwintessential.co.uk/ LOCALISATION MISTAKES EVEN SMART PEOPLE MAKE

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Presentation from Neil Payne's seminar at Going Global (May 2014) entitled "Localization Mistakes Even Smart People Make".

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Page 1: Localization Mistakes Even Smart People Make

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LOCALISATION MISTAKES EVEN SMART PEOPLE MAKE

Page 2: Localization Mistakes Even Smart People Make

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EXPORT IS A LOW-HANGING FRUIT

Page 3: Localization Mistakes Even Smart People Make

Localisation Mistakes Even Smart People Make

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PUT ON NEW CULTURAL SPECS

Page 4: Localization Mistakes Even Smart People Make

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LOCALIZATION IS ESSENTIAL

Page 5: Localization Mistakes Even Smart People Make

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LANGUAGE

CULTURAL DIFFERENCES

CUSTOMER BEHAVIOUR

POLITICS

Page 6: Localization Mistakes Even Smart People Make

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GIVE LANGUAGE ATTENTION

Page 7: Localization Mistakes Even Smart People Make

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“SPONSORS OF TOMORROW”

“VIRUS”

Page 8: Localization Mistakes Even Smart People Make

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LOCALISE DON’T JUST TRANSLATE

Page 9: Localization Mistakes Even Smart People Make

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UNDERSTANDCUSTOMER BEHAVIOUR

Page 10: Localization Mistakes Even Smart People Make

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WOULD YOU BE SELLING THEM TOOTHPASTE?

Page 11: Localization Mistakes Even Smart People Make

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WHAT DO PEOPLE WANT?

Page 12: Localization Mistakes Even Smart People Make

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WATCH OUT FOR CULTURAL DIFFERENCES

Page 13: Localization Mistakes Even Smart People Make

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WE DO THINGS DIFFERENTLY

Page 14: Localization Mistakes Even Smart People Make

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EVEN SMART PEOPLEUNDERESTIMATE CULTURE

Page 15: Localization Mistakes Even Smart People Make

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KEEP AN EYE ON POLITICS

Page 16: Localization Mistakes Even Smart People Make

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2002 > 2005

Page 17: Localization Mistakes Even Smart People Make

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POLITICS CAN IMPACT THE SMALLEST OF THINGS

Page 18: Localization Mistakes Even Smart People Make

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GET IT RIGHT NOT WONG

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Page 20: Localization Mistakes Even Smart People Make

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IDENTIFY YOUR TARGET AUDIENCE

GET UNDER THEIR SKIN

RESEARCH & PLAN

ARE YOU READY TO EXPORT?

Page 21: Localization Mistakes Even Smart People Make

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kwintessential.co.uk

@_kwintessential