loddon mallee region - central victorian pcp · 2017. 11. 15. · loddon mallee community care...
TRANSCRIPT
LODDON MALLEE COMMUNITY CARE ALLIANCE
MEETING
MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE
DATE/TIME: Tuesday 14th February 2017; 10:30 – 12:00pm
CHAIR: Jenny Harriott MINUTES: Janelle Fishlock
►depicts attachment
1. PRESENT: Rose Miles, Jenny Harriott, Sue Harriott, Fiona Alexander, Colin Hatcher, Jill
Barham, Di Parker, Paul Smith, Ruth Fox, Lyndie Slade, Alison Lowe
IN ATTENDANCE: Liz Foster, Virginia Harkin, Rosemary Duffield, Vicki Walker, Cathy
Manderson, Janelle Fishlock (minutes)
2. APOLOGIES: Gary Greer, Rachel O’Dowd
3. PREVIOUS MINUTES
Confirmation of minutes 13th December 2016 accepted
4. BUSINESS ARISING
4.1. Draft Communication Plan
Liz discussed disseminated draft communication plan. Liz advised she has discussed plan
with Annette Toohey, DHHS, who will receive the minutes from meetings. The plan
involves email communication to each of the funded organizations at the management level,
PCP and Murray PHN. General discussion followed.
Action: Jenny, Liz, Rose, Virginia, Rosemary and Sue to draft an introduction to the
Alliance letter and discuss engagement of the sector
4.2. Minute distribution within DHHS
As above
4.3. Regional CHSP data report
Ruth advised that data would be difficult to obtain for a regional report at this stage. This is
the first reporting period – many agencies report experiencing difficulties with the DEX
reporting. Extensions are available but there will be no resubmission period.
4.4. ACCHO representation
Jenny advised that Rachel O’Dowd, BDAC, will be coming to meeting but was unfortunately
not able to come today.
5. STANDING ITEMS
5.1. Reports
5.1.1. Active Service Model
Liz provided an overview: 41 organization that put in plans. Two top ASM initiatives
were support partnership, and goal directed care plans.
►Report attached
5.1.2. Diversity
Virginia discussed disseminated document. General discussion followed.
►Report attached
5.1.3. Aboriginal development
Vicki advised she has just started in position, and has been working on building
relationships. Vicki gave a brief overview of her position.
5.2. Reform
5.2.1. Commonwealth Home Support Programme
Ruth discussed they have recently altered the areas of responsibility for the Grant
Area Managers (GAM) and have completed recruitment to the positions. A list of
GAM’s and areas they cover was distributed.
►List of Grant Agreement Managers attached
5.2.2. HACC Program for Younger People (Report)
Nil to report
5.2.3. NDIS
Hold over to next meeting
5.3. Data Collection and Reporting
5.3.1. Data Exchange (DEX)
Jenny led the discussion on what the Alliance would like to see in a report for the
Loddon Mallee. Ruth advised that as a national program it will be standardized.
6. CORRESPONDENCE
7. NEW BUSINESS
7.1. Integrated Plan for Carer Support Services
Rose disseminated the report, Delivering an Integrated Carer Support Service and discussed.
►Integrated Carer Support Service Summary attached
7.2. Communication and Marketing of the Alliance
7.2.1. Website
Held over to next meeting
7.3. Co-design workshop opportunity
Held over to next meeting
7.4. Meeting arrangements
Jenny led a discussion regarding extending the meeting to two hours. Meeting time will be
changed to 10:30-12:30. Will review and possible revert back to 1.5 once meetings have
been established.
Action: Calendar invites via outlook to be sent
8. NEXT MEETING
April 11th 10:30-12:30
9. MEETING CLOSED – 12:10pm
ACTION SUMMARY
Date
Arising
Action Item
Who
When
Actions
Completed
(tick box)
04.10.2016 Develop communication plan for the
Alliance
Jenny, Sue,
Rosemary,
Liz, Virginia
December
13.12.2016 Discuss with DHHS re minute distribution Virginia
Liz
February
13.12.2016 Discuss with Danielle/Ruth re overview
of data in CHSP reporting
Jenny February
14.02.2017 Cover Letter Jenny
Rose
April
14.02.2017 Outlook invites Jenny April
LODDON MALLEE REGION
2016-17 ASM IMPLEMENTATION PLAN
SUMMARY OF PRIORITIES
March, 2017
Introduction
In Loddon Mallee (LMR), 42 out of 43 organisations funded for CHSP* and/or HACC PYP submitted
an ASM Implementation Plan for 2016-17 and provided a Review for 2015-16. This report provides a
summary of data and information collected from the LMR agencies.
*Interchange Loddon Mallee is the only CHSP funded organisation.
Agencies were also categorised by Regional Assessment Services (RAS) or a HACC Assessment
Service (HAS).
Loddon Mallee Region RAS/HAS (10):
Buloke Shire Council
Central Goldfields Shire Council
City of Greater Bendigo
Gannawarra Shire Council
Loddon Shire Council
Macedon Ranges Shire Council
Mildura Rural City Council
Mount Alexander Shire Council
Shire of Campaspe
Swan Hill Rural City Council
Loddon Mallee Region Non-HAS/RAS (33):
Amicus
Bendigo Community Health Service
Bendigo & District Aboriginal Co-
operative
Bendigo Health Care Group
Boort District Health
Castlemaine Health
Cobaw Community Health Service
Cohuna District Health
Echuca Regional Health
Haven Home Safe
Heathcote Health
Inglewood & District Health Service
Interchange Loddon Mallee
Incorporated
Kerang District Health
Kyabram District Health Service
Kyneton District Health
Macedon Ranges Health
Vision Australia
Maldon Hospital
Mallee Accommodation & Support
Program
Mallee District Aboriginal Service
Mallee Track Health & Community
Services
Maryborough District Health Service
Murray Valley Aboriginal Co-operative
Northern District Community Health
Service
Njernda Aboriginal Corporation
Robinvale District Health Service
Rights Information & Advocacy Centre
Rochester & Elmore District Health
Service
Sunassist
Sunraysia Community Health Service
Swan Hill District Health
Waranga District Nursing Service
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
Range of agency types:
Local Government
Community Integrated Health Service
Aboriginal Controlled Community Organisation
Health and Nursing
Other Non-Government Organisation
24%
76%
Agency RAS/HAS v Non-RAS/HAS breakdown
RAS/HAS Non-RAS/HAS
HAS/RAS24%
Community/Integrated Health
Service36%
ACCO9%
Health/Nursing17%
Other NGO14%
Agency type
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
Priorities
This report focuses on 8 key priority areas/themes that have emerged as critical to the ongoing process of quality improvement via practice development.
These themes formed the basis of an ASM Planning document, developed by a consultant via
discussions with the Active Service Model Industry Consultant (ASM IC) group and other key Central
Office staff.
ASM Planning workshops were provided by the ASM IC’s across the Loddon and Mallee areas to
combined groups of, or individual organisations, to support the planning process.
This report summarises Information that agencies have provided in their plans for 2016-17 that are
aligned to these priorities:
Client Carer Outcomes
Client engagement, Co-design & Coproduction
Inclusive practices to support people with diverse needs
Workforce & Volunteer development
Supporting Partnerships
Goal Directed Care Planning
Communication and Marketing
Systems supporting person centred delivery
Communication and Marketing
Regional Findings
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
Other priority areas identified:
- Review & re-design of Social Support program
- Developing a health service that is responsive to people’s needs
- Improve the health status and experience of the target community
- Interagency Care Planning
- Discharge planning
- Embed shire wide ASM & Dviersity Plan
- Intake & Assessment Team induction program
- Expand staff knowledged of roles and responsibilities of Allied Health and how they can assist to meet
client goals
- Promoting wellness/active ageing aproach that emphasises optimal health
- Timely provision and education in use of aids and equipment and completion of ADL’s
- Implementation of My Aged Care
- Understanding repective roles of assessor & service provision staff in providing reablement support
- Continue to work with council on OT project
- Review and develop Social Support groups
- Implement Montessori Method in Social Support groups
- Enhance understanding of Dignity of Risk principles across Allied Health
- Reporting and accountability to senior management
- Development of procedures for reporting
State v Regional findings
0
5
10
15
20
25
30
Nu
mb
er o
f o
rgan
siat
ion
s
Themes
Priority themes across the Loddon Mallee
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
For more detail on analysis and findings from Loddon Mallee ASM Implementation Plans,
please contact your Active Service Model Industry Consultant:
Rosemary Duffield: [email protected] phone: 0472 814 539
Liz Foster: [email protected] phone: 0427 406 673
Loddon Mallee
40.5 38.116.7
42.957.1 57.1
38.1 38.126.2
37.9 42.1 33.353.9 54.2 50.3 46.7 49.4
13.3
Identified priority themes - comparisons between Regional and State
Loddon Mallee State
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website
(www.dss.gov.au) for more information.
C = Commonwealth Home Support Programme special need group (Dementia is core business). H = HACC program for Younger People special need group.
0 5 10 15 20 25 30 35 40 45 50
Partnerships
Recruitment
Training
Policy & procedure
New practice
Information provision
Service response
Loddon Mallee Diversity plans 2016-17Type of strategies n.7 by organisations n.43 and by special need group n.10
Veterans C
Parents separated from children C
Care leavers C
Homeless/at risk of C/H
Rural & remote C/H
LGBTI C
Financial /social disadvantage C/H
Dementia H
CALD C/H
Aboriginal & Torres Strait islander C/H
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website
(www.dss.gov.au) for more information.
Loddon Mallee diversity planning priorities over 3 cycles
Notes:
Types of strategies/themes are as per state wide data collection tool
Transition to CHSP: July 2016
DHHS / DoH integrated planning approach 2016 - 2019
Next diversity planning cycle will be January 2018 – June 2019
2014-1584% plans
Partnerships
Recruitment
Training
Policy &procedure
New practice
Informationprovision
Serviceresponse
2015-1698% plans
Partnerships
Recruitment
Training
Policy &procedure
New practice
Informationprovision
Serviceresponse
2016-17100% plans
Partnerships
Recruitment
Training
Policy &procedure
New practice
Informationprovision
Serviceresponse
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website
(www.dss.gov.au) for more information.
2016-2017 Loddon Mallee Diversity Planning and Plans – summary for Loddon Mallee Community Care Alliance
43 HACCPYP/CHSP funded organisations required to submit Diversity plan (Dec 2016-Dec 2017). 100% received by DAs.
100% diversity plans were submitted for 2016-17 compared with 98% 2015-16 and 84% for 2014-15
10 LGAs / 2 Diversity Advisors (DA)
DA working I day - 3 LGAs in Mallee Area – work base Swan Hill/Mildura – auspice Sunraysia CHS
DA working 4 days – 6 LGAs Loddon Area and 1 LGA in Mallee Area – work base Kyneton/Castlemaine – auspice Cobaw CHS
98% organisations attended diversity planning workshops in October/November 2016. 100% follow up by DAs.
The workshops were held (for the second year) in the 4 Primary Care Partnership (PCP) areas:
Castlemaine w/s (Central Victoria) – 3 LGAs
Bendigo w/s (Bendigo Loddon) – 2 LGAs
Swan Hill w/s (Southern Mallee and Northern Mallee) – 4 LGAs
Rochester w/s (Campaspe) – 1 LGA
Focus of workshops: DHHS ASM and Diversity Planning Information Kit, population planning data and local demographic data collated
by the DAs; introduction to new special need groups (Care leavers, Parents separated from children by forced adoption or removal,
Veterans) under CHSP. Collaborative LGA diversity planning encouraged.
DoH CHSP Team2 and a regional DHHS representatives attended all workshops
Predominantly positive feedback from participants, despite
2016-17 Diversity planning priorities by special need group: 2016-17 Training diversity priorities:
1 Aboriginal & Torres Strait Islander CALD / LGBTI
2 CALD
3 LGBTI Aboriginal
4 Financial Disadvantage Dementia
5 Dementia Financial disadvantage
Note that organisations were advised by DAs that specific information about the new special need groups would be provided in 2017
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website
(www.dss.gov.au) for more information.
State wide focus areas for Diversity planning 2016-17
▪ Implementation of My Aged Care ▪ ▪Increasing Use of DHHS Language services credit line ▪Training and workforce
▪ Recruitment of Staff and volunteers ▪
How do Loddon Mallee diversity plans align with State wide focus areas? What are the measures?
▪ Implementation of My Aged Care
40% organisations included specific strategies (e.g. Access and Support services working with RAS)
4 LGAs (involving 16 CHSP/HACCPYP organisations) have collaborative approach to diversity planning i.e. specific forums & LGA wide plan
Partnerships are overarching theme, especially between mainstream and Aboriginal controlled organisations(78%) and with CALD related
organisations (40%).
▪Increasing Use of DHHS Language services credit line
53% organisations have included this as a training need /CALD strategy
19% related policy and procedure
▪Training and workforce
Overall a slight shift away from training with positive increase re information provision, service response and new practice. Would seem to
reflect the increasing person/consumer directed focus.
CALD - regional priority aligns with statewide focus area - 53% organisations n. 23 (40% 2015-16)
LGBTI – increased interest in, in particular, use of the LGBTI Self-Assessment and Planning Tool – 53% organisations n.23 (43% 2015-16)
Aboriginal cultural awareness, competence and cultural safety - 37% organisations n. 16 (38% 2015-16)
Dementia – much lower priority given CHSP transition; likely embedded in service training calendars – 30% n.13 (95% 2015-16)
Financial/social disadvantage lower regional priority after strong interest and associated regional forum in 2015-16 period – 30% n.12 (63%
2015-16)
▪ Recruitment of Staff and volunteers
23% organisations n.10 (7% 2015-16)
So far:
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website
(www.dss.gov.au) for more information.
Diversity Advisors have collated 100% diversity plans√
Regional diversity planning summary →DHHS Central Office √
DAs have identified regional diversity training needs √
DA training report to DA rep – due 17/2/17
DA rep takes training needs to Diversity Working Group (relevant peak bodies) – scheduled 22/2/17
DAs regional report to Central Office – due 28/2/17
DHHS Central office collate state wide summary and report
DAs work with Aboriginal Development Officer re regional cultural competency
DAs provide feedback to organisations on diversity plans
New diversity resources:
DoH Caring for Forgotten Australians, Former Migrant Children and Stolen Generations: An information package for aged care services.
The DA Network is working on understanding and presenting this package in preparation for sharing with sector.
EMR Alliance Connecting the Pieces (video and guide) - fabulous resource for orientation of new staff and/or team reflection.
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
27 February 2017
LMR CHSP provider Grant Agreement
Manager
AMICUS Group Inc Suzannah Feng
Bendigo & District Aboriginal Co-operative Ltd Suzannah Feng
Bendigo Community Health Services Limited Suzannah Feng
Bendigo Health Care Group Suzannah Feng
Boort District Health Dianna Thamnopoulos
Buloke Shire Council Dianna Thamnopoulos
Campaspe Shire Council TC Teoh
Castlemaine Health Troy Bell
Central Goldfields Shire Council Troy Bell
Cobaw Community Health Services Limited TC Teoh
Cohuna District Hospital Dianna Thamnopoulos
East Wimmera Health Service Anne Petterson
Echuca Regional Health TC Teoh
Gannawarra Shire Council Dianna Thamnopoulos
Gisborne and District Community Health & Hospital Board Inc (Macedon Ranges Health) TC Teoh
Golden City Support Services Inc Suzannah Feng
Greater Bendigo City Council Suzannah Feng
Heathcote Health Suzannah Feng
Inglewood and Districts Health Service Dianna Thamnopoulos
Kerang District Health Dianna Thamnopoulos
Kyabram and District Health Services TC Teoh
Kyneton District Health Service TC Teoh
Loddon Mallee Housing Services Limited Suzannah Feng
Loddon Shire Council Dianna Thamnopoulos
Macedon Ranges Shire Council TC Teoh
Maldon Hospital Troy Bell
Mallee Accommodation and Support Program Inc Anne Petterson
Mallee District Aboriginal Services Anne Petterson
Mallee Track Health and Community Service Anne Petterson
Maryborough District Health Service Troy Bell
Mildura Rural City Council Anne Petterson
Mount Alexander Shire Council Troy Bell
Murray Valley Aboriginal Co-operative Limited Melissa Boyle
Njernda Aboriginal Corporation TC Teoh
Northern District Community Health Service Dianna Thamnopoulos
Rights Information and Advocacy Centre Inc Anne Petterson
Robinvale District Health Services Melissa Boyle
Rochester and Elmore District Health Service TC Teoh
Rushworth Community House Inc. TC Teoh
Sunassist Volunteer Helpers Inc Anne Petterson
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
Sunraysia Community Health Services Limited Anne Petterson
Swan Hill District Health Melissa Boyle
Swan Hill Rural City Council Melissa Boyle
Victorian Meals on Wheels Association Inc. Dianna Thamnopoulos
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
The Integrated Carer Support Service 1. Context: Stakeholders, including carers, service providers and government have recognised that the current carer support system is flawed and needs revision. Carer services are fragmented, silo’d and often difficult to access. Lack of developmental cohesion, has resulted in inconsistency and overlap. Resulting in inefficient utilisation of resources. In developing the Integrated Carer Support Services model, the Commonwealth Government has sought to restructure carer services to be more responsive to identified carer need. Current estimates indicate that approximately one third of carers do not need support at any given time; one third are engaged with the Commonwealth Carer Respite Centres (the Commonwealth’s major carer support mechanism) and have their needs identified and met to at least some extent; and one third are neither identified nor linked to supports. Also, services are currently constrained and structured to meet existing need, with an emphasis on crisis response. 2. The Integrated Carer Support Service Development Process:
8 month process
Consultants engaged
SME formed
Reference Groups of Carers and peak body representatives.
2 draft ICSS models opened for public consultations 3. The Integrated Carer Support Service Objectives: Four objectives underpin the Integrated Carer Support Service design:
a. Encourage and normalise earlier uptake of services proven to help carers b. Help more carers c. Deliver a service that carers will value d. Provide a service that carers fine easy to access and use.
4. The Integrated Carer Support Service Structure The model proposes three levels of service:
a. National – some services to be provided centrally b. Regional HUBS c. Local – via contract to local service providers
5. ICSS Services:
Awareness and community linkages
Information and advice
Peer support
Education and training
Counselling
Needs assessment and planning
Coaching and mentoring
Respite – short term and emergency
Targeted emergency support 6. Sector responses to date:
a. Robust attempt, with overall functions heading in the right direction.
The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of
Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
b. Concerns about the high likelihood of reduced service outlets. Resulting in reduced capacity for face to face contact.
c. Heavy reliance on digital support. d. Outcomes focus – excellent concept but hard to measure e. Place for capacity building??? f. Government requirement for model to be based on validated practice and research – not a
large catalogue available; mostly on international models. Rose Miles Manager Carer Support Services 14th February, 2017.