August 2016 Getting Started Guide - Taylor Communications 1

https://uspawnmarketing.ezcorp.com

Welcome to the ordering website of our new print vendor, Taylor Communications. This website was designed to provide a seamless ordering experience. To log on to the site go to:

Be sure to save as a bookmark on your web browser so you can easily find the site when you need to order. You will also be able to access through the EZStore page.

As with any other online ordering website, you will need a user name and password.

Your user name is: ezstore followed by your department ID.For example, store 10105 user name is: ezstore01005

All passwords are: Manager1

Should you forget your password, click on the ‘Need help logging on?’ button and the

following message will appear:

Once you log in, you will see your assigned User Group. Click on your User Group to access the home page. Note that this link is specific to your home state, brand, and FFL status.

Getting Started Guide - Taylor Communications

Logging In

Click User Group to get to home page.

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OrderingThe home page allows you to quickly access the available items specific to your store, as seen below. There are three easy ways to find items:

1. Category specific photo link - subcategory options are available once a category is selected.2. ‘Quick Links’ located on the left sidebar - use these to go directly to a subcategory.3. ‘Search’ bar - use the search function to quickly find items.

Please note that subcategory options and available items vary depending on your stores location and services offered.

2 Quick Links1 Photo Links

3 Search Bar

Ordering Process1. Find your needed item by using one of the three options listed above.2. Once the item is found, click the ‘View Product’ button under the image of the item. A new page will open.3. Input order quantity. Note - a maximum order amount is listed for each item.4. Click “Add to Cart.”

Search for item

View product

Input order quantityAdd to Cart

$1.00

$1.00

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Once all needed items are in your cart, click the ‘Check Out’ button. You will now see the Check Out screen.

Hint: click the Cart icon at anytime to review the items in your cart.

• The item is now added to your cart. Click ‘Continue Shopping’ to add more items to your cart.• Click ‘Save Order’ to save the items in your cart until you are ready to submit your order.• Click ‘Check Out’ when you are ready to submit your order.• To remove an item from your cart, click the minus sign icon.

Remove item

Continue shopping

Check OutSave order

Checking Out

The first time you place an order, you will need to select your address from the drop down menu. (Your shipping address will be the only option available for you to select). Your address will automatically populate on subsequent orders.

Select your address

$1.00

$1.00

$1.00

$1.00

$1.00

$1.00

$1.00

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After selecting your address, you may submit your order.You must click the ‘Submit Order’ button for your order to process. If your order is not complete, click ‘Save Order’ to complete and submit at a later date.

Click Submit Order

Once you submit your order, a confirmation page will open with the details of your order. A confirmation email will also be sent to your store email address. Your order will initially go into a ‘pending’ status. At the end of the order cycle (1st and 15th of each month), your order will be processed. At this time, you will receive another email confirming your order was released and is shipping to you. Expected delivery is 3 - 5 business days.

Order Status

ezstore01005@ezcorp.com

Thank you for your order.Your order information is given below.

Order Submitted

To logout, simply click the ‘Log Out’ button. If you do not submit your order, be sure to save it before logging out so that you do not lose any items in your cart.

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Review of TabsThe tab bar at the top of the home screen allows you to access ‘Products,’ ‘Orders,’ ‘Account,’ and the ‘Log Out’ pages.

The ’Orders’ tab allows you to view your past and pending orders. Once an order is shipped, you can locate your shipping tracking numbers under this tab as well.

There are 3 options available under the ‘Account’ tab:Messages: Any messages to your store will be found on the messages page. Favorites: Page will populate once you select your favorite orders.Contact Us: Taylor Communications Customer Service contact information.

Site Overview

The ‘Products’ tab takes you back to the Home Page.

Rotating Message BoardAt the top of the home page is a rotating message board. This board will remind you of ordering cycle deadlines and release dates, as well as link to this ‘Get Started Guide.’ Below are two examples:

Search Bar Best PracticesWhen searching for an item, less is more. Use a simple description to yield more results. For example, use only the word “banner” to find all banners available to order. It’s best to use the singular form of a word versus the plural form. As the search function will pull from both the short and long descriptions, you can also choose to search by the message on the item; for example, “Let’s Deal” will return items with that message. See examples on the next page.

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Categories/SubcategoriesOn the left-hand sidebar are ‘Quick Links.’ ‘Quick Links’ have a category and subcategory. You may notice that the subcategory of ‘Jewelry’ is listed under both the category of ‘Exterior’ and ‘Interior.’ When you select the ‘Jewelry’ subcategory under ‘Exterior,’ the link will display all the items to be used on the exterior of your store. Selecting ‘Jewelry’ under ‘Interior’ will display all items to be used on the interior of your store.

The main categories are:

• Exterior• Interior• Pawn Tickets & Business Forms• Warehouse• Jewelry Supplies (will direct you to Kassoy website)• Logistics & Reference Guides

These main categories are also found on the home page photo links. Subcategories will vary based on your user group.

Category

Subcategory

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Item PageWhen you have selected a specific item, the Item Page will open.

Short Description

Item

Price

Item Number

Long DescriptionQuantity Per Unit

Maximum Quantity Allowed

FAQs1. Do I have to submit my order to receive it? Yes! Unlike the TMG site that automatically cleared your cart and shipped the items in it every month, you must click

on “Submit Order” to checkout and place your order.2. How often will I receive my orders? Beginning in September, you will receive order shipments twice a month – orders will begin shipping the first

business day after the 1st and 15th of each month.3. When will I receive my August order? Your August order will ship on September 2nd.4. Can I Submit more than one order within each order cycle? While the system will allow you to Submit more than one order, you should consolidate your items into your cart (you

can save without submitting) and submit only one order prior to the order deadline (1st & 15th of the month).5. How do I track shipping on my order? Once you receive the second email that confirms the order has processed, you may go to the Orders tab at the top

of the page and then choose your latest order. There you will find a link to track your shipment.6. How do I contact Customer Service? Email ezcorpcs@taylorcommunications.net or call 713-934-6127 with questions about your order. Please note

Customer Service is available Monday – Friday, from 8:00am – 5:00pm CST. This information is also available on the home page of the order site as well as under the Account tab, Contact Us.

7. Will my jewelry supplies ship with my marketing orders? No, the orders placed on the Taylor and Kassoy sites do not link and will not combine. You will receive different

shipments from each vendor.8. What if I forget how to get to the order page? Links to all order sites will be listed on the EZStore page.9. Why can I not order printed Firearms forms? In order to cut down on paper waste, Firearms forms are now available to download as editable PDFs. You will need

to download the form, open it in Adobe Reader, complete it, and then print. You are not able to save completed forms to your computer or add these to your cart.