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Logging into Dudley MBC’s Remote Schools Portal

Gridsure Tokens for authentication to schools

As a result of an Audit of security we have been requested to improve our remote security to Dudley

Council Shared Systems.

GrIDsure is a method for strong authentication that’s easy to use. It does not require additional

hardware, such as tokens. Instead, it uses sequential pattern recognition to reliably identify users and

their access rights. Users choose a memorable pattern which is a sequence of cells on a grid, their

Personal Identification Pattern (PIP). Every time they log on, they are presented with a challenge

GrID of random numbers. They then enter those values in accordance with their pattern, creating a

secure, one-time passcode at every login without giving away their secret pattern.

Click to follow the links in the document:

How do I Self enrolment

How do I log into the Remote Schools Portal

I have Forgotten my Grid

How do I change my 4 digit pin

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Self Enrolment

Once you are setup with an account to log into Dudley MBC’s Remote Schools Portal you will receive

an email to self-enrol allowing you access to the Council’s Corporate Network.

1. Click on the link in the email message.

Note: The link is only active for 10 days.

The link takes you to the DMBC Self Enrolment Service Screen.

Make sure you note down the Server Side Pin. This will be entered followed

by your passcode during authentication.

2. On this screen create your pattern. The minimum length is 6 characters.

3. In the Enter value field enter the characters of the pattern only e.g. B52RDPXWZ

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4. The examples below show the gridsure pattern screen and the type of pattern that you can

create. You must remember the sequence of the pattern when logging in e.g. across and down in

an L shape.

5. The letters and numbers will change in the grid each time;

you have to remember the sequence of the pattern. In the

example above; down and across in an L shape.

6. Click on Next.

7. The next screen displays your user ID which is your First

name, full stop, Surname

8. Close your browser as you have successfully enrolled.

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Logging into Remote Schools Portal

The following link gives you access to the Remote Schools Portal. You may wish to add this page to

your list of Favourites.

https://remoteschools.dudley.gov.uk

1. Enter your usual logon, Firstname.Surname i.e. Fred.Bloggs (NT logon) into the Username field.

2. Enter your network password

3. In the Safenet Passcode field enter the 4-digit server side pin supplied to you during your initial

setup.

4. Click on Get Grid

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5. Enter the characters from the pattern you created during the initial setup into the Passcode field

after the 4 digit pin already entered i.e. 5601TS3PS4S38. In our example the pattern was L

shaped.

6. Click on Log On

7. During the first logon the system will ask you to change the pin:

8. Enter your new 4-digit pin (ensure you remember this number as it will be used each time you

access remote Dudley).

9. Click on Submit.

10. You are taken into the Citrix Storefront screen which gives you access to the DMBC applications.

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Forgotten your Grid

1. If you have forgotten your gridsure pattern open remote Schools and click on the reset your grid

pattern link.

This opens the Self-service Portal page:

2. Click on Reset Gridsure pattern

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3. Enter your User ID e.g. Fred.Bloggs, click on Next.

4. You are requested to input an OTP code (One-time password) which you do not have.

5. Scroll to the bottom of the screen and click on I forgot my gridsure pattern

You are taken to the Reset Gridsure pattern screen:

6. Click on Send Sign in Password by e-mail (Forgotten PIN)

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7. Enter your User ID e.g. Fred.Bloggs, click on Send.

8. This sends a one-time password to your email address and display a notification that an email

has been sent:

9. Open the email you have received which holds your temporary sign in password.

10. To minimise making mistakes when entering passwords with mixed characters we advise that

you copy and paste the password.

Note: You have to use this password to sign in within the next 10 minutes.

11. On the Remote Schools Portal screen click on the Back button

12. Select Sign in using your token (Known Pin)

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13. Enter your User ID e.g. Fred.Bloggs

14. Paste in your emailed one-time password in the OTP field, click OK

15. Create your new pattern by entering the letters and numbers in the new sequence in the Enter

cell values field. The minimum length is 6 characters.

16. The example below shows the gridsure pattern screen and the type of pattern that you can

create. You must remember the sequence of the pattern when logging in e.g. across and down in

a T shape.

The letters and numbers will change in the grid each time; you just have to remember the

sequence of the pattern.

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17. Click on OK.

18. The next screen shows that your PIP – personal identification pattern has been reset

successfully.

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Changing your 4 digit pin

1. If you have forgotten your 4 digit pin, open remote Schools and click on the You can reset your

grid pattern or pin link

2. This opens the Self-service Portal page.

3. Click on Change Pin.

4. Click on Send Sign in Password by e-mail (Forgotten PIN)

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5. Enter your User ID e.g. Fred.Bloggs,

6. Click on Send.

7. This will send a one-time password to your email address and display a notification that an email

has been sent:

8. Open the email you have received which holds your temporary sign in password

9. To minimise making mistakes when entering uppercase and lowercase character passwords we

advise that you copy the password

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10. On the Remote Schools Portal screen click on the Back button and select Sign in

using your token (Known Pin)

11. Enter your User ID e.g. Fred.Bloggs

12. Then Paste in your emailed one-time password in the OTP field.

13. Click OK.

14. Check that GrIDsure is selected in Select A Token field, then click on OK.

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15. Enter your new 4-digit pin. Verify the pin, then click OK.

A confirmation screen is displayed showing that your Security Pin has been reset.-