lokvani iim lko. ppt. for dainics offcrs. 281106 (1)
TRANSCRIPT
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
1/51
LOKVANI(The Voice of Common Man)
An e-effort toempower common man
28th November, 2006at
IIM Lucknow
By
Amod KumarDistrict Magistrate, Faizabad
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
2/51
Outline of presentation
Relevance of e-Governance for India
Demonstration & technicaldetails of
Lokvani (WHAT?)1. Front-end
2. Back-end
Process of implementation &administrative details (HOW?)
e-Governance issues
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
3/51
Developed Country by 2020
Our Presidents vision
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
4/51
India cant be aDeveloped Country
if
It is not e-Governed
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
5/51
Why?
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
6/51
Large Population
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
7/51
Wide Spread Corruption
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
8/51
Implementing RTI Act
2005 is impossible withoute-Governance.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
9/51
Slow & lethargic
bureaucracy
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
10/51
Long decision time
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
11/51
Can we be e-Governed
nation?
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
12/51
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
13/51
Our Past Successes
Bhoomi
Railway Reservation
System Banks
E-Seva
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
14/51
Bhoomi
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
15/51
Railways
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
16/51
Banks
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
17/51
Our Role Models
Computerized railway reservation system
Bhoomi, Karnataka
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
18/51
What is Lokvani?
Lokvaniis
an Internet kiosk based G2C interface
for
providing variousinformation and publicgrievance redressalin a transparent,accountable and time-bound manner
byforging effectivePublic-Private Partnership
(PPP)
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
19/51
Welcome to LOKVANI
www.sitapur.nic.in/lokvani
http://www.sitapur.nic.in/lokvanihttp://www.sitapur.nic.in/lokvani -
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
20/51
?
Public Grievance Redressal -Existing System
SeniorOfficers
Departmentalofficers
Field levelofficers/employees
Common man
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
21/51
Public grievance redressal-LokvaniSystem
LokvaniServer
DMoffice
ConcernedDepartment
Third Party,Lokvani Kiosk
customer
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
22/51
Lokvani & RTI Act
Customer Govt.officeLokvanikiosk
NIC
DMOffice
Dispute resolution
scan
Online requestrequest
Scanned onlinecopy
online online
Hard copy
http://images.google.co.in/imgres?imgurl=http://axiomtek.industrialpartner.com/Images/p2003-845-1(2).gif&imgrefurl=http://axiomtek.industrialpartner.com/PANEL2003_845.htm&h=300&w=300&sz=34&hl=en&start=137&tbnid=-y17fitWIdSJ0M:&tbnh=111&tbnw=111&prev=/images?q=COMPUTER+KIOSK&start=120&ndsp=20&svnum=10&hl=en&lr=&sa=Nhttp://images.google.co.in/imgres?imgurl=http://www.utsa.edu/today/images/computers/kiosk.jpg&imgrefurl=http://www.utsa.edu/today/news/archive/2003/january/fees2.cfm&h=165&w=250&sz=10&hl=en&start=38&tbnid=syC7QFci7YyxzM:&tbnh=69&tbnw=106&prev=/images?q=COMPUTER+KIOSK&start=20&ndsp=20&svnum=10&hl=en&lr=&sa=Nhttp://images.google.co.in/imgres?imgurl=http://axiomtek.industrialpartner.com/Images/p2003-845-1(2).gif&imgrefurl=http://axiomtek.industrialpartner.com/PANEL2003_845.htm&h=300&w=300&sz=34&hl=en&start=137&tbnid=-y17fitWIdSJ0M:&tbnh=111&tbnw=111&prev=/images?q=COMPUTER+KIOSK&start=120&ndsp=20&svnum=10&hl=en&lr=&sa=Nhttp://images.google.co.in/imgres?imgurl=http://cosray2.wustl.edu/tiger/pictures/tiger2003_antarctica/mcmurdo/mcmurdo_computers01.jpg&imgrefurl=http://cosray2.wustl.edu/tiger/pictures/tiger2003_antarctica/mcmurdo/mcmurdo_computers01.jpg.html&h=600&w=800&sz=104&hl=en&start=68&tbnid=pPDHzLqc3ykFiM:&tbnh=106&tbnw=142&prev=/images?q=COMPUTER+KIOSK&start=60&ndsp=20&svnum=10&hl=en&lr=&sa=N -
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
23/51
Lokvani & Single Window Kenrda
customerGovt.office
SingleWindow
Kendra
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
24/51
Typical Lokvani kiosk
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
25/51
Average Income of Kiosks (from single service)
S.No. Lokvani Centre No of
Complaints
Received
(till Jan 06)
Amount
Collected (Rs.)
(in 14 months)
Income
per Month
(Rs.)
1 Sitapur -2 12912 322800 23057
2 Biswan -2 5607 140175 10013
3 Sitapur -1 5151 128775 9198
4 Laharpur -2 2965 74125 5295
5 Mahmudabad -1 2824 70600 5043
6 Sidhauli -1 2804 70100 5007
7 Mahmudabad -2 2754 68850 4918
8 Misrikh-3 2362 59050 4218
9 Sidhauli -3 1548 38700 2764
10 Maholi -2 1519 37975 2713
11 Misrikh -2 1497 37425 2673
12 Sitapur-7 1423 35575 2541
13 Biswan -1 1308 32700 2336
14 Reusa -1 1015 25375 1813
15 Hargaon -1 1014 25350 1811
16 Laharpur -1 891 22275 1591
3709Average Income(for kiosks established in Nov 04)
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
26/51
Viability of the Kiosk
Kiosk - Services Offered Vs Income
No of Services
Income
Income of
Kiosks
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
27/51
Viability of the Kiosk
Kiosk - Reach of Kiosks Vs Income
Reach
Income
Income of
Kiosks
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
28/51
Viability of the Kiosk
Kiosk - Sustainable Income
Increase in Reach + Increase in no.
of services
Income
Income
of
Kiosks
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
29/51
Online court cases, cause lists, judgements
Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar. Police thana computerization / networking
connectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains
Online pensioners info. / Installation of IVRS
SMS Parivar register Database (Rural & Urban)
All employees Database
University/ College info. (Seat Availability,Admission)
Proposed Services
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
30/51
Health info. (All Hospitals/ NursingHomes/ Laboratories)
Recovery Certificates (R.C.s) Industries info (Durry exporters etc.) Registry of properties Banking Services Drinking Water facilities Database Development from MP/MLA funds
Khasra and Jamabandi records SC/ST tracker
Proposed Services (Contd)
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
31/51
Kiosk operators are partners & motivators
Cost saving
Taste of convenience , no roll back
Public satisfaction
Most ignored group, feeling of regaining faith inadministration
Will it Sustain?
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
32/51
Strengths of Lokvani
Transparency and accountability to complainant.
Complete transparency in all works / schemes /beneficiaries / selection / expenditure etc.
Compulsion to come to District / Tehsil HeadQuarter avoided.
Effective monitoring of all complaints /grievances.
24X7 services.
Monitoring of performance of district levelofficers is possible by senior officers at stateheadquarter.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
33/51
Achievements
More than 70,000 complaints registered and68000 disposed off in about 20 months.
First successful e-Governance project in Uttar
Pradesh
First District in country to provide On line Landrecords on Internet in Hindi.
Government of has come out with a G.O toimplement Lokvani in all Districts of U.P
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
34/51
Uniqueness of Lokvani First successful zero support based PPP model for
kiosks in the country
Profit and competition can overcome powershortage, illiteracy, poverty, adverse socio-
political conditions, lack of professional workculture
70000 rural people using it injust one district
Going beyond just provision of services to makethe govt. accountable and giving the citizen theright to answer
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
35/51
Awards
Dataquest e- gov Champion Award-2006
Winner of Golden Icon Award atNational e-governance Conference-2006
Won special mention (second place) inPublic Administration category atStockholm Challenge Awards 2006.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
36/51
Awards (contd)
Manthan Award for best e-Contentin 2006
Microsoft Award in e-governanceConference-2006
Intelligent Enterprise Award fromIndian Express
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
37/51
Constraints
Mindset of government functionaries Lack of satisfaction of meeting personally with
the officer
Enclosures cannot be attached with application
Possibility of fake complaints Sustainability
Quality vs. Quantity
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
38/51
How we did it?
Sept. 2004 Studies of Similar initiatives in Dhar(M.P) andJhalawar (Rajasthan).
Sept.-Oct.
2004
Plugging the loopholes and designing a new
system in consultation with all District levelofficers.
Oct.2004 Establishment of a registered societyLOKVANI, SITAPUR at district level.
Nov.2004 Registration, training and agreement withalready running computer centers/ cyber cafesin the district on a fixed fee (Rs. 1000)
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
39/51
How we did it Contd.Jan.2005 Weekly monitoring of performance
Feb.2005 brought on internet
Feb.2005 Land Records on Lokvani
Apr.2005 dashboard added
May.2005 Muster Rolls
Jun.2005 Status of Arm Licenses
Jun.2005 On Line Tenders
Jun.2005 IVRS Introduced
Nov.2005
March2006
Single window kendra (SWK) opened
RTI use through Lokvani
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
40/51
Lessons Learnt
Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good
Failure is the pillar of success Socializing helps No subsidies No need to be a technocrat PPP is must for sustainability Strategy (calculated moves) Use of media and politicians
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
41/51
Role Model
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
42/51
Our Vision
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
43/51
Road Ahead
Making kiosks a single window ATM
for all citizen related governmentservices of the state and centralgovernment.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
44/51
What is e-Governance ??
There are innumerable definitions ofe-Governance, but all are focussed on ..
Citizen & Good Governance
In our view e-Governance is ...
Utilizing the ICT Services as a highly effective enabling tool for Good
Governance in the shortest time frame, and to empower citizensthrough knowledge and information.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
45/51
Elements of e-Governance
Faith & Commitment Outside looking-in approach from perspective of
citizen, customers, partners & suppliers
Citizen empowerment & constant feedback
Re-design processes to create value proposition forcustomer & employees
Be prepared for change
Culture of sharing & teamwork
Support from outside legislators, media, citizen
A tool to deliver goods & services efficiently, interactively inthe shortest possible time and lowest possible cost.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
46/51
e-Governance Challenges
Change is a challenge, but no challenge is insurmountable.
Simplification of Process & reformsin the way Government works
Changing the mindset of people,their approach & attitude
Hardware, Software, Networking,Platform, Integration
Bringing speed, efficiency andtransparency
Procedural Issues
Change Mgmt Issues
Technological Issues
System Issues
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
47/51
20
35
40 5
e-Governance:Components of Success
% Luck%Change management
%
Business Process Reengineering
%Technology
Ch ll n f G n n
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
48/51
Challenges of e-Governance
in U.PComputerization seen more as a publicitytool, a fashion than for any real purpose.Hence no peoples support for it.
Mindset of Government employees (fear oflosing extra income).
More efforts for G2G than G2C, leading tono perceptible benefits to common people.
Infrastructure, power, and communicationproblems
Education, illiteracy
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
49/51
Whether you like it or not, youhave no choice but toimplement e-Governance.
The only choice you have is to
choose your favorite dishfrom a big menu.
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
50/51
Some dishes. Police Court work R.C.s computerization Integrated land management system
Monitoring of officers (MIS) Unique citizen id Election (GIS)
RTI Blocks Items of e-Seva Birth to death approach
-
7/29/2019 Lokvani IIM Lko. Ppt. for DAINICS Offcrs. 281106 (1)
51/51
Garib Jaan ke humkona tum bhula dena,Tumhi ne dard diya hai
tumhi dawa dena
Thank You