London 2012Service Update

Olympic service updates

The following operating procedures will be in place from Monday 23rd July to Monday 10th September 2012.

Impact of Olympics on deliveries

Based on the traffic disruption and security access information from TfL and LOCOG, we are predicting an increase in average van delivery times of 40-60%, with bike delivery times increasing by 20-40% on average. The Olympics are obviously an unprecedented event in London and so these percentages are simply estimates, which may increase or decrease due to a number of different factors including specific events such as road races, weather conditions, security issues and other cultural events which are planned over the seven week period.

For this reason, CitySprint are unable to commit to any service level agreements that are in place with customers during this period.

We are, however, committed to ensuring that our customers can expect to receive a reliable courier service during this period, and we will be working closely with all our customers to manage service expectations during this unprecedented time.

For more information regarding our Olympic Contingency Plans, please visit our website citysprint.co.uk/olympics or speak to your local service centre or account manager.

Deliveries into London

In order to minimise the impact on service delivery to our customers we will be implementing a number of initiatives to reinforce service and overcome some of these obstacles. These include;

• Utilising jogging and skating couriers to deliver small packages• Double manning four-wheeled vehicles with two couriers• Extending opening hours at our service centres• Providing a collection service from our service centres• A dedicated Olympic Customer Service team to respond to customer queries and provide real time advice on service levels• Robust levels of couriers available to work

In addition, we will be consolidating deliveries into London. This is to ensure that regional couriers travelling into London do not get caught up in the anticipated traffic congestion and can continue on their way to carry out other deliveries.

It also means that we can ensure the dedicated shuttle fleet, facilitating the final mile delivery, have a good knowledge of London postcodes and can carry out multiple deliveries with the least amount of impact to service.

London 2012Service Update

These additional measures carry significant cost implications to us, and to ensure we can provide as best a service to our customers during this seven week period, we will be applying a small surcharge to certain journeys.

SameDay Courier deliveries within London

All SameDay Courier deliveries undertaken within the London postcodes shown in the map below will be charged at your agreed SameDay Courier tariff. Priority services will be available to customers wishing to book a ‘fast track’ delivery, again at agreed account priority tariffs. Delivery commitments will be agreed at point of booking although cannot be guaranteed.

Any SameDay Courier deliveries from outside these postcodes into London will carry a small surcharge of £3.75. This surcharge is being applied to help cover some of the increased costs associated with implementing a consolidated delivery service into London; CitySprint are in no way profiteering from the Olympics, but have had to take measures to bolster ‘business as usual’ services for the benefit of our customers.

Map of London Postcodes

 

London 2012Service Update

Quick reference of London postcodes included:

 

London 2012Service Update

UK overnight & International Services

UK overnight and International services will be subject to certain collection and delivery restrictions in line with those being implemented by our service delivery partners.

UK overnight and International collection cut-off times during Olympic operating period by postcode

Services commitments for UK overnight deliveries into central London

 

London 2012Service Update

Deliveries into Olympic venues There will be increased security at all Olympic venues and all deliveries will be subject to certain restrictions during the LOCOG ‘lock-down’ periods which vary across venues.

All distribution companies must deliver to the UPS screening centre at each venue. UPS, as the official logistics provider to the 2012 Games, will then co-ordinate the deliveries to each venue and will charge an additional fee for final delivery of each item.

As a CitySprint Customer, you can continue to place these bookings through your local CitySprint service centre as normal. Unless you are using your own UPS final mile delivery account, CitySprint will process these onto the UPS system for you and charge you accordingly.

Please be ready to provide the following information which is required by UPS:

• Name of recipient• Department/Functional Area• Company• Contact telephone number• Name of venue• Room number (if known)• Weight and dimensions of all items within your consignment• UPS tracking number if using your final mile delivery account

Bookings already processed on a UPS Final Mile Delivery Account -Bookings will be charged at your agreed SameDay Courier tariff to the designated UPS screening centre. Additional charges such as waiting time may apply.

Bookings which require CitySprint to process on a UPS Final Mile Delivery Account - Bookings will be charged at your agreed SameDay Courier or UK overnight tariff, to your local CitySprint service centre, where they will be processed on the UPS system and then delivered to the designated UPS screening centre. The UPS charge for Final Mile Delivery will also be calculated (see next page) and applied. Additional charges such as waiting time may apply.

Please note - CitySprint have no influence over the UPS charges or service commitments.

London 2012Service Update

*UPS reserves the right to amend or introduce changes to rates and additional charges.

UPS delivery charges in to Olympic venues

CitySprint will deliver all SameDay Courier bookings to the UPS Screening centre in Barking as a normal SameDay Service. However, UPS has advised that delivery times and dates to the venues are scheduled but not guaranteed or contractually promised. UPS will not refund shipping charges if deliveries experience a delay.

Please note the additional UPS service features and restrictions below:All shipments delivered to UPS for the Final Mile service must be in unmarked/unbranded (except for the UPS shipping label).

Delivery attempts will be made Monday to Saturday outside Games time. In addition, a Sunday delivery service will be offered from 27th July to 12th August and 29th August to 9th September 2012.

During the lockdown period, Final Mile deliveries to London 2012 venues will be made to the designated London 2012 venue delivery location where it will be stored until the shipment consignee collects it. The storage of the shipment during the lockdown period is included in the Final Mile Charge.

London 2012Service Update

Deliveries into Westfield Shopping Centre - Stratford

The Westfield Shopping Centre in Stratford is also affected by the Olympic ‘lock-down’ with heightened security restrictions in place.

All deliveries into Westfield – Stratford can only be made by DHL via their consolidation and screening centre in Barking.

As a CitySprint Customer, you can continue to place these bookings through your local CitySprint service centre as normal, but please be ready to provide the following information, which is required by DHL:

• Supplier / Carrier name• Final destination of the goods (Retailer)• Total case quantity for each customer• Description of goods (cage, loose carton, pallets or other)• Type of stock• Driver name (Optional)• Registration number (Optional)• Vehicle type• Single booking / Recurring booking / Rapid response booking

Deliveries will be charged at your agreed SameDay Courier tariff, from the collection address to DHL’s screening centre in Barking, IG11 0HQ, plus the additional DHL charge for final mile delivery. Additional charges such as waiting time may apply.

DHL delivery surcharges into Westfield- Stratford start from £15. Please note that CitySprint has no influence over the DHL charges or service commitments.

Collections from Westfield Shopping Centre – Stratford

CitySprint are not allowed to make any collections from Westfield during the ‘lock-down’ period. All collections from Westfield need to be booked by the retailer via DHL. CitySprint can then collect from DHL’s Barking screening centre.

Bookings for any collections can be made via your local service centre but please be ready to provide the following information;

• DHL Collection Reference Number

CitySprint will then obtain a collection window time from DHL and will confirm this with you. Please note that CitySprint have no influence over these collection window times.

Collections will be charged at your agreed SameDay tariff, from DHL’s screening centre in Barking, IG11 0HQ, to the delivery address. Additional charges such as waiting time may apply.

For more information on any of the service updates, please visit our website citysprint.co.uk/olympics or contact your local service centre or account manager.