look july 2015

12
LOOK the For Southend University Hospital staff & volunteers July 2015 Volunteer awards Special awards night held for our loyal volunteers Page 6 Oral lectures Trust holds first oral symposium Page 3 Tackle the tower Over 60 intrepid people abseiled for charity Page 11 Model looks at how trust can best treat rising number of acutely ill patients Medical model set to transform services Our hospital has a proud history of being at the forefront of new developments, adopng new techniques and developing and embracing new ways of working. Our transformaon programme builds on this tradion of innovaon. The Medical Model project looks at how the trust can best treat the rising number of acutely ill paents coming to the hospital through ED who require admission. It’s the first stage of a comprehensive clinical transformaon programme to change the way services are delivered, and aimed at improving efficiency, reducing delays and enabling paents to be treated faster. And more being treated at home or on an outpaent basis rather than staying overnight in hospital. Dr John Day, clinical director for medicine said: “We are redesigning the service so the exisng acute medical units (AMUs) are combined and relocated into a single assessment unit that is beer equipped to cope with the needs of acute medical paents. “We have adopted an ‘assess to admit’ approach, which means we can provide tests and invesgaons for paents without the need for them to stay in hospital, for example, a paent who requires a scan could spend the night at home and then come back to the hospital the next day.” Alongside these changes, the hospital is also developing its Older People’s Acute Service (OPAS) to provide rapid assessment, diagnosis, treatment and access to specialist inpaent beds, health care and social services so more elderly paents can get home quicker and have the right support when they need it most. Continued on page 2 Finances review Monitor, the NHS foundaon trust regulator, has announced plans to review the trust’s finances and follows Southend’s own commitment to transforming the way it delivers services to ensure both quality and value for money. The move comes aſter the trust recorded a planned deficit in the previous financial year of £9 million and is again forecasng a planned deficit in this financial year. Alan Tobias OBE, chairman, said: “The overspend is a result of vital investment in services and more staff to ensure high standards of paent care as well as the rise in aendances the hospital is connuing to see.” The trust is commied to returning to a surplus within three years. Read the full story at southend.nhs.uk : Transformaon Hospital is at forefront of new developments Monitor £9m planned deficit > Instant news We are on Twitter @SouthendNHS Follow us facebook.com/ SouthendNHS Latest videos Watch us at: /SouthendHospitalNHS

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Welcome to the new look LOOK magazine of Southend University Hospital.

TRANSCRIPT

Page 1: Look July 2015

Lookthe

For Southend University Hospital staff & volunteers July 2015

Volunteer awardsSpecial awards night held for our loyal volunteers Page 6

Oral lecturesTrust holds first oral symposium Page 3

Tackle the towerOver 60 intrepid people abseiled for charity Page 11

Model looks at how trust can best treat rising number of acutely ill patients

Medical model set to transform services

Our hospital has a proud history of being at the forefront of new

developments, adopting new techniques and developing and embracing new ways of working.

Our transformation programme builds on this tradition of innovation.

The Medical Model project looks at how the trust can best treat the rising number of acutely ill patients coming to the hospital through ED who require admission.

It’s the first stage of a comprehensive clinical transformation programme to change the way services are delivered, and aimed at improving efficiency, reducing delays and enabling patients to be treated faster. And more being treated at home or on an outpatient basis rather than staying overnight in hospital.

Dr John Day, clinical director for medicine said: “We are redesigning the service so the existing acute medical units (AMUs) are combined

and relocated into a single assessment unit that is better equipped to cope with the needs of acute medical patients.

“We have adopted an ‘assess to admit’ approach, which means we can provide tests and investigations for patients without the need for them to stay in hospital, for example, a patient who requires a scan could spend the night at home and then come back to the hospital the

next day.”Alongside these changes,

the hospital is also developing its Older People’s Acute Service (OPAS) to provide rapid assessment, diagnosis, treatment and access to specialist inpatient beds, health care and social services so more elderly patients can get home quicker and have the right support when they need it most.

Continued on page 2

Finances reviewMonitor, the NHS foundation trust regulator, has announced plans to review the trust’s finances and follows Southend’s own commitment to transforming the way it delivers services to ensure both quality and value for money.

The move comes after the trust recorded a planned deficit in the previous financial year of £9 million and is again forecasting a planned deficit in this financial year.

Alan Tobias OBE, chairman, said: “The overspend is a result of vital investment in services and more staff to ensure high standards of patient care as well as the rise in attendances the hospital is continuing to see.”

The trust is committed to returning to a surplus within three years.

Read the full story at southend.nhs.uk:

Transformation Hospital is at forefront of new developments

Monitor £9m planned deficit

>

Instant news We are on Twitter @SouthendNHS

Follow us facebook.com/ SouthendNHS

Latest videos Watch us at: /SouthendHospitalNHS

Page 2: Look July 2015

2 The Look July 2015

Our strategy: Delivering healthcare for tomorrow, is Southend University Hospital NHS Foundation Trust’s plan for how we want to shape our clinical services in the future. The goals set out within it reflect the ambitions of our staff to provide high quality care, for every patient, every time.

Our top priority – to provide the best possible patient outcomes and experience – hasn’t changed but the way in which we achieve this must adapt to reflect new and evolving challenges and opportunities.

Whatever changes we make to respond to factors in the external

environment, the ambition behind the strategy is clear– we want to improve what we do whilst ensuring we spend money wisely.

We want to ensure the safety and quality of care at all times, and we want to work in a much more integrated way with our partners who provide health and social care services in our community.

To do this we’ll be looking at four main areas:

• separating the emergency and elective patient flow; • delivering seamless and more

accessible patient care across the whole spectrum;• reconfiguring acute hospital services across the wider health economy; • securing financial and clinical stability for the future.

We are now consulting on our strategy and are seeking the views from stakeholders, staff and patients.

To find out more visit http://bit.ly/1GNPxNg or email your comments to [email protected]. The deadline for feedback is 31 July 2015.

Feeding back on our forward plan

Continued from front

The OPAS will be located next to the new AMU on Bedwell and Estuary wards, making sure expert clinicians are in the right place to treat the patients who need them, closer to the “front door”. This will build on the existing Day Assessment Service which will be moving to the heart of our acute assessment area.

This co-location will allow for a more seamless pathway for acutely ill elderly patients, as Dr Day explained: “We recognise for this group of patients there is often a small window of opportunity to make a rapid impact on

their health and convert a potential stay in hospital of two weeks into only two days.

“They will be looked after by specialist elderly care doctors and nurses at the front door of the service, ensuring that they get to the area that meets their speciality needs more quickly

“People can see the logic as patient numbers continue to rise, for example referrals to medicine have increased by 25% over the last three years and we know that of these a large number are elderly with complex medical and social needs.”

Changes and ward moves will begin taking place from early July. Redesigning services Dr John Day is leading the changes

The announcement by NHS chief executive, Simon Stevens, earlier this month that Essex will be one of three newly-created ‘success regimes’ provides a real opportunity for Southend Hospital according to chief executive Sue Hardy.

Sue said: “I hope the biggest outcome of the success regime for us will be around clinical stability.

“Through our strategy we have already recognised the need to change to deliver care to people in a more integrated way with our partners, making best use of the valuable but limited resources we have.

“We are already doing lots of work in our transformation programme to support this.

“But while the quality of care we provide is high and gives us a strong base to build on, we are increasingly challenged financially.

“Although our deficit is on a much smaller scale than many similar organisations in Essex, ensuring we spend money wisely remains vital.”

The regime programme will see national bodies, including health regulator Monitor and NHS England, work with local organisations involved to understand increases in demand, the

associated costs this brings and how these needs are best met in the future.

The regime will look to the NHS Five Forward plans and the new models of care it sets out to help support this.

Sue said: “The Five Year Forward View creates an exciting vision and supports key elements outlined in our own forward plan.

“We look forward to being part of a fully transformed health and social care system and to build on our tradition and history of delivering great care to our local population and beyond.”

Trust welcomes ‘success regime’

Page 3: Look July 2015

www.southend.nhs.uk  The Look 3

One hundred of the UK’s brightest oral surgery professionals attended the trust’s first ever nationally-recognised oral symposium recently.

Delegates witnessed a series of fascinating lectures from keynote speakers including the hospital’s Mr Spencer Nute, consultant orthodontist, as well as organiser of the event, Mr Kandasamy Ganesan, consultant oral surgeon.

Mr Kandy Ganesan proudly promoted the successful techniques of Southend Hospital’s oral department and addressed the increasing number of referrals his department receives for complicated tooth extractions.

“Scanning for deeply buried teeth enables us to quantify the risks and benefits of this surgery so patients are fully informed,” said Mr Ganesan. “The imaging also helps us plan for minimally invasive surgery which means a faster

Trust’s oral surgery symposium

recovery. Our department is proud to have a very low complication rate for this type of surgery. The day’s aim was to promote this practice countrywide.”

Other speakers included: Dr Judith Jones, senior lecturer and consultant in oral surgery from Barts and the Royal London; Mr Mital Patel, consultant in restorative dentistry from Barts Health NHS Trust; Dr Julie Burke, senior lecturer and honorary consultant from Leeds Dental Institute; and Professor Tara Renton,

King’s College, London. Mr Ganesan added: “I would like to thank

all the staff from my department and the Education Centre, which enabled the day to be a success and also special thanks to Susie Mitchell, deputy sister, whose obsession with perfection made this symposium very successful. This event will really put the trust on the UK map when it comes to oral surgery and we are already planning next year’s event.”

Keynote lectures Symposium puts Southend Hospital firmly on the map for oral surgery

Diversity ParTnerS PraiSe

TrUSTThe trust has been accepted as a member of the NHS Employers Diversity Partners Network for the year 2014-15, and everyone involved in the successful application gained lots of knowledge and shared best practice.

In recognition of the trust’s contribution, Danny Mortimer, CEO of NHS Employers presented a glass plaque to John McLellan, who has been

working with the hospital to provide equality and diversity expertise.

Equality leads were also invited to put forward nominations for staff to receive a diversity leader award, to recognise their contribution to the diversity and equality agenda, which saw Jennifer Płoszek, HR business partner and the hospital’s diversity lead, come

home with an award.Jennifer said: “I am

passionate about people being able to be themselves in their workplace and being accepted and valued for their unique contributions.

“Happier and engaged staff means the trust can get the best out of them which, more importantly, results in better patient care.”

Jennifer won’t have time to

admire her award because she and her team are now busy planning the implementation of a new Workforce Race Equality Standard (WRES).

This means employers have to demonstrate progress against a number of indicators of workforce equality, including a specific indicator to address the low levels of black and ethnic minority board representation.

Page 4: Look July 2015

4 The Look July 2015

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Page 5: Look July 2015

www.southend.nhs.uk  The Look 5

a s part of the trust’s Out & About campaign, chief financial officer,

James O’Sullivan, donned his scrubs and joined Dr Caroline Howard on a tour of the busy emergency department.

Out & About sessions see members of senior management spend two hours in designated

departments across the trust in order to gain a more detailed understanding of how teams operate and the challenges they face on a day-to-day basis.

James said: “It’s inspiring to see and hear about the fantastic work our staff do every day.

“It’s also an opportunity to engage with staff and

patients to hear their views and concerns so that senior management can take account of these in the decisions we make.”

Dr Howard was equally pleased with the benefits of having James spend time meeting her staff and experiencing, as she puts it, ‘real life’ on the shop floor.

Dr Howard said: “It was

good for the department to see a member of the exec come down and take an interest in what was going on and how they feel about their job and about all of the changes being made,” before adding, with a wry smile, “we are also hoping to train James up to start seeing patients next to help with the 4-hour standard!”

It’s a simple idea, each fortnight every member of the executive team will be out and about in wards and departments working alongside staff on the front line.

aboutoUT&

Dying MaTTerS18-24 MAY: When it comes to discussing death some people would probably rather change the subject, but during this year’s Dying Matters Week bereavement suite

manager Debbie Allman was on a mission to get everyone talking. This year’s theme was ‘Talk, Plan, Live’ and people were encouraged to take to social media to share their thoughts about what they want for the end of life using the hashtag YODO, which stands for you only die once.

Debbie said: “Death, dying and bereavement are traditionally not things we talk much about but it is important to have discussions, not just for ourselves but for our loved ones.

“Our aim is to engage both staff and visitors in conversations about how we approach and deliver end of life care.”

STroke awareneSS MAY: To coincide with national stroke awareness month, staff and patients of Benfleet ward and Paglesham ward, got busy with some crafting in an attempt to raise some

funds for the unit. The crammed and colourful stall sold a whole host of knitted and crocheted items, guessing how many sweets in a jar, a raffle, some scrummy cakes and seedlings planted by patients as part of their rehab programme.

Staff and patients were raising funds to buy bed sensors that will help the unit monitor patients at risk of falling when in bed as some stroke patients suffer from mobility problems.

Page 6: Look July 2015

Humbled chairman pays tribute to Southend Hospital’s brilliant volunteers at awards evening

T his year marked the second Volunteer Achievement Awards, an accolade which, as well as honouring long-standing volunteers nominated by their managers, also recognised the contribution of relative newcomers who have gone the extra mile.

The event, combined with a thank you party for all volunteers, was held at the Saxon Hall, Aviation Way, Southend and was attended by hospital chairman Alan Tobias and chief executive Sue Hardy, who awarded the honours between them.

Mr Tobias told the assembled audience that he felt ‘humbled’ by their contribution. “You just cannot put a price on what you do – this hospital couldn’t function without you,” he added.

> Best fundraising volunteer: Nicola Drabble 55, Leigh-on-SeaNikki was diagnosed with breast cancer in 2003 and since then has been one of the most enduring fundraisers for our breast unit.

> Best Newcomer Award: Doris Norwood, 68, Benfleet Doris was one of the first maternity unit volunteers recruited back in October 2012, and since then has acted as something of a mentor for many young volunteers looking to become midwives.

> ‘Happy to Help’ Award: Peter Zammitt, 60, Benfleet After taking early retirement, Peter worked for several years as a voluntary driver with our Carecars scheme, running people to and from their hospital appointments and was very popular.

> Chairman’s Awards: Alan Willis, 71, Leigh-on-SeaAlan has been Chair of the Audiology User Group for several years and has worked tirelessly to lead our group in aspiring to achieve service excellence.

> Group Award: Friends and Family Team The Friends and Family is a survey whose basic premise is to ascertain patient satisfaction with the hospital – and whether they would recommend the hospital to their friends and family.

> Group Award: Feeding Buddies, Castle Point Ward Our team of Buddies are very attentive to meeting patients’ needs. They perform a vital role in sitting down and spending time talking to patients, helping them to eat, chatting and making them feel at ease.

> Team Award: Hospital Library Service The library service was set up in 2009 and runs three mornings a week. It relies on donations of good-quality paperbacks which are cleaned before being sorted onto trolleys and taken to appropriate wards.

Now we move on to our long service awards - given to volunteers with ten or more years of service. This band of folk have notched up more than 70 years’ service to the hospital >

> Norma Brown, 75, Southend, information desk main outpatients and middle desk (picture below)This glamorous great-grandmother has been an elegant fixture at the information desks at the old main entrance and at the Tower Block since joining us from the MIND charity shop in

Leigh Broadway ten years ago.

> Pat McDonald, 79, Southend, information desk, main outpatients Pat was inspired to volunteer at the hospital after

seeing the care her late husband Peter received from our staff.

> John Fowler, 67, Shoebury, Carecars voluntary driver

John began working as a voluntary Carecars driver in 2004, and is well-known and

liked by the hundreds of patients he has taken to and from the hospital.

6 The Look July 2015

VoLUnTeerS rewarDeD

Page 7: Look July 2015

Humbled chairman pays tribute to Southend Hospital’s brilliant volunteers at awards evening

> Moira Bateman, 67, Thorpe Bay, information deskMoira is an ever-smiling calm and capable member of the Tower Block outpatient volunteer team, who is immensely popular with her colleagues.

> Djanet Cheshire, 81, Leigh-on-Sea, volunteer, information desk, old main entrance Djanet joined us in 2003 after a long career working as community dental services manager.

> Lifetime Achievement Award: John Gibson Since 1992, John’s charity, the Advanced Surgical Equipment Trust (ASET) has helped re-equip our theatres, critical care and high dependency units and has since provided the latest cutting-edge equipment for virtually every area of the hospital.

www.southend.nhs.uk  The Look 7

VoLUnTeerS rewarDeD

Read the full story at southend.nhs.uk:

“you just cannot put a price on what you do – this hospital

couldn’t function without you.”alan tobias, Chairman

nominations now open!The nomination period for the trust’s annual Hospital Heroes awards is now open and it’s your chance to support that initiative and reward colleagues who go above and beyond.

Staff can nominate colleagues and teams who they feel promote good practice, inspire others and contribute to our vision to provide excellent care from excellent people. See page 7 for the latest monthly winners.

To nominate simply complete the annual awards nomination form and return it to [email protected] (hard copies to the Lodge via internal mail) by 31 July 2015.

want a staff lottery? Would you be in it to win it? Would you buy a chance to WIN some cash in our new staff lottery?

The hospital is thinking about introducing a staff lottery but needs your feedback to see if it can work. Staff who take part would be in the running for cash prizes, as well as helping to raise vital funds for Southend Hospital Charity.

For more information and to complete the survey on Sharepoint, visit: http://sohmos001/comms/Lists/Staff%20lottery/overview.aspx

Instant news For the latest news, stay in touch @SouthendNHS

Follow us facebook.com/SouthendNHS

Latest videos Watch us at: /SouthendHospitalNHS

www.southend.nhs.uk

JOIN THE CONVERSATION

Last year’s patient choice winner Vanessa Byford and Echo Editor, Chris Hatton.

Page 8: Look July 2015

8 The Look July 2015

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Page 9: Look July 2015

www.southend.nhs.uk  The Look 9

The team are halfway through taking part in the world’s largest physiotherapy trial regarding spinal fractures related to osteoporosis. Around 25,000 people are affected by this condition in the UK with many referred to physiotherapy.

Some research evidence suggests that physiotherapy may help to ease pain and help patients back to their normal activities of daily life as soon as possible. However, it is not known which type of

physiotherapy is most helpful to people which is where this research comes in.

The trial, known as the Physiotherapy Rehabilitation of Osteoporotic Vertebral Fractures, or PROVE trial is led by the University of Oxford. It aims to evaluate the effects of exercise and manual therapy physiotherapy treatments upon quality of life, function and pain for people who have had one or more spinal fractures due to osteoporosis.is comparing usual care, with physiotherapy based on either exercise therapy or hands-on treatment.

Georgina Ramsey, a research physiotherapist at the hospital who is part of the trial, said: “It is a great coup for Southend Hospital’s rehabilitation department to be able to be involved in a trail of this magnitude.”

And it’s something of an epic undertaking, including coordination between rehabilitation, rheumatology, orthopaedics, DEXA scan (a special type x-ray that measures the density of bones which can be used to diagnose osteoporosis), and primary care. So far, over 285 members of the public have been recruited for the trial.

One of the principal investigators is the hospital’s Dr Hubert van Griensven, he added: “We hope that this study will tell us which approaches work best, it should also enable us to better tailor the treatment to each patient in Essex and across the UK.”

More eligible patients are still being sought to take part in the trial so please contact the physiotherapy appointments line on 01702 385244 or email [email protected] if you are interested in finding out more about taking part in this trial that could help so many people impacted by spinal fractures related to osteoporosis.

ProVe trial is world’s largest

easing the pain of osteoporosis

Easing the pain of those coping with osteoporosis is the aim of an international trial supported by Southend Hospital’s physiotherapy team. More news available at

southend.nhs.uk:

Pain relief Georgina Ramsey and Dr Hubert van Griensven

Page 10: Look July 2015

10 The Look July 2015

Disclaimer: This magazine is printed on recycled paper and is cost neutral. It is designed and laid out in-house by the communica-tions team, and we are working in partnership with CPL Media who provide the advertising contained in the magazine and print the copies free of charge. Southend University Hospital does not endorse or recommend the goods or services provided by the adver-tisers in this magazine. The trust makes every effort to ensure the accuracy of advertisements contained in this publication, but does not accept any responsibility for the content of the advertisements, promises made or the quality or reliability of the products or services offered in the advertisements. The trust will not knowingly run an advertisement that is untrue or fraudulent.

Tony O’Brien has retired after 20 years with the trust and was given a fitting send-off by his colleagues and friends.

Consultant Tony O’ Brien was presented with a bottle of whisky and a decanter inscribed with ‘Aut inveniam viam aut faciam’ which translates to ‘I shall either find a way or make one’.

Lead stroke consultant, Paul Guyler, said: “Tony has made Southend a better place to be. I believe that his greatest achievement has been to lead and deliver a national award-winning centre of excellence for stroke, renowned for innovation and the quality of its care, from a rudimentary stroke service that was previously classified as one of the worst in the UK.

“I will miss Tony enormously. He was the reason that I came to work in Southend - he has been more than a colleague, friend and mentor. I’m sure many others will share my sentiments.”

Tony was quick to praise his colleagues, adding: “I have thoroughly enjoyed my 20 years at Southend. I have worked with some wonderful people. The teams I worked with have moved some big mountains in their time and made it such fun to do so as well.

“With passion and commitment you can do anything! The whole hospital body made me very welcome over the years and the local community took my family to their hearts, for which I am very grateful. Ave atque vale.”

* hail and farewell

Tony says: ‘ave atque vale*’

Sorely missed Consultant Tony O’Brien praised his colleagues during his speech.

we’d love to hear your feedback on our new-look Look! Let us know what you think at:[email protected]

Look

the

For Southend University Hospital staff & volunteers July 2015

Volunteer awards

Lavish awards night

held for our loyal

volunteers Page 4

Oral lecturesTrust holds first

oral symposium

Page 3

Tackle the tower

Over 60 intrepid

people abseiled for

charity Page 7

Model looks at how trust can best treat rising number of acutely ill patients

Medical model set to

transform services

Our hospital has

a proud history

of being at the

forefront of new

developments, adopting new

techniques and developing

and embracing new ways of

working. Our transformation

programme builds on this

tradition of innovation.

The Medical Model project

looks at how the trust can

best treat the rising number

of acutely ill patients coming

to the hospital through ED

who require admission.

It’s the first stage of a

comprehensive clinical

transformation programme

to change the way services

are delivered, and aimed at

improving efficiency, reducing

delays and enabling patients

to be treated faster. And more

being treated at home or on

an outpatient basis rather

than staying overnight in

hospital.Dr John Day, clinical director

for medicine said: “We are

redesigning the service so

the existing acute medical

units (AMUs) are combined

and relocated into a single

assessment unit that is better

equipped to cope with the

needs of acute medical

patients. “We have adopted an

‘assess to admit’ approach,

which means we can provide

tests and investigations for

patients without the need

for them to stay in hospital,

for example, a patient who

requires a scan could spend

the night at home and then

come back to the hospital the

next day.”Alongside these changes,

the hospital is also developing

its Older People’s Acute

Service (OPAS) to provide

rapid assessment, diagnosis,

treatment and access to

specialist inpatient beds,

health care and social services

so more elderly patients can

get home quicker and have

the right support when they

need it most.

Continued on page 2

Finances

reviewMonitor, the NHS foundation

trust regulator, has

announced plans to review

the trust’s finances and

follows Southend’s own

commitment to transforming

the way it delivers services to

ensure both quality and value

for money.The move comes after the

trust recorded a planned

deficit in the previous financial

year of £9 million and is again

forecasting a planned deficit

in this financial year.

Alan Tobias OBE, chairman,

said: “The overspend is a

result of vital investment

in services and more staff

to ensure high standards of

patient care as well as the rise

in attendances the hospital is

continuing to see.

The trust is committed to

returning to a surplus within

three years.

Read the full story at

southend.nhs.uk/news:

Redesiging services Dr John Day, clinical director for medicine

Monitor £9m planned deficit

Instant news For the latest news, stay in touch

with us @SouthendNHS

facebook.com/SouthendNHS

>

get in touchClaire Hankey

Head of communications

amanda burton Senior communications manager

Dean Newman Communications manager

Carly ross Communications manager

alex Norman Communications & engagement officer

all can be contacted through [email protected]

LOOKthe

LOOKthe

Page 11: Look July 2015

www.southend.nhs.uk  The Look 11

abSeiLerS aSSeMbLe!

OVER 60 intrepid people, including many hospital staff, ‘tackled the tower’ and abseiled 154 feet down our tower block to raise money for the ward, department and hospital charity of their choice.

Everyone from Captain America to Supergirl took part, whilst mother and daughter, Tracey Meddle, 53, and Tamsin Meddle, 30, were Batman and Robin respectively.

The dynamically dressed duo raised money for the Keyhole Cancer Appeal in memory of Bob

Finch, Tracey’s dad and Tamsin’s grandfather. Tracey, a student wellbeing manager at Belfairs confessed she was less happy about the Dark Knight rising as she was afraid of heights, whilst Tamsin said: “I probably should have been Spider-Man as I work in nuclear medicine at the hospital.”

Pictured right, Sarah Imzilen, Ladybird Nursery.

Read the full story at southend.nhs.uk:

April’s Hospital Hero is Benfleet ward deputy manager, Rebecca Woolley.

Rebecca takes great pride in representing the hospital at local school career events, delivering a positive and honest message to young people who are considering a career in health care and providing them with advice on qualifications, studies and commitment required.

Rebecca regularly volunteers her own time to support the hospital’s efforts in engaging with young people in the community and her enthusiasm for her current role in the stroke unit shines through.

She was nominated by membership manager, David Fairweather, who regularly works alongside her at career events. He said: “Rebecca is a magnet to young people who want to know more about NHS careers. She is always smiling and ready to answer any and all questions.”

May’s Hospital Hero is outpatients healthcare assistant, Bryan Record.

Bryan Record has worked as an outpatients healthcare assistant at the hospital for four years, working on the bank before moving to a full-time position.

In addition to his day-to-day role, Bryan has supported the hospital’s fundraising team and Southend Hospital Charity as both a volunteer and first aider at several events over the past 18 months including two Walk for Wards, last year’s Foulness Island bike ride and Tackle the Tower.

Events and corporate relations manager Elise Fleetwood, who nominated Bryan for the award, said: “Bryan is a brilliant asset to our team and is always keen to go the extra mile to deliver a good service to our supporters. He also gives up a lot of his own time for other charities in our community and rarely has a weekend free in the summer months.”

Pictured: Rebecca Woolley and

Sue Hardy (top) and Bryan Record

with Jan China

a brilliant asset to

our team and goes

that extra mile.“

our hospital heroes

Page 12: Look July 2015

12 The Look July 2015

Each month the Look meets with colleagues from around the trust.

This month we meet Kevin Chinnery, head of security and our newly-appointed local security management specialist (LSMS).

TELL uS ABOuT yOuRSELF...I’ve worked at Southend for seven years managing security, porters and car parking. For the past three years I’ve been working in a background role as LSMS alongside my role as head of security to gain experience. I recently completed my training and am now a fully qualified LSMS.

TELL uS ABOuT yOuR ROLE...My main job is to promote a security-minded culture, making sure the hospital is a safer and more secure environment for staff, patients and visitors. Recently accredited by City & Guilds, I also teach conflict resolution to risk assessed staff. It’s a three and half hour course, part of which is designed to give staff skills to recognise and prevent potentially confrontational situations from escalating.

wHAT dOES THE LSmS dO?NHS health bodies are required to have an LSMS. It’s my responsibility to ensure the trust meets security management requirements in line with NHS Protect guidance and the NHS Security Management Service. I work closely with counter fraud specialists and other organisations including the police and local crime reduction partnerships.

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CLoser > STaFF noTiCeS> aLCoHoL LiaisoN Nurse Working as part of SEPT, Karen Lloyd is the hospital’s new alcohol liaison nurse and provides a full comprehensive alcohol assessment. She offers advice and support to medical and nursing staff regarding detoxification from alcohol and supports patients during their in-patients stay and helps motivate patients into community-based recovery treatment. Contact Karen on 07813856573 (08.30 to 4.30pm).

> DireCtor oF MeD eD Henna Jaleel is our newly appointed director of medical education. Henna joined the trust in 2002 as a sexual health and HIV consultant and has been actively involved in teaching, training and leading her department. Since 2009 she has also been working as the audit and governance lead in medicine.

> aMaZoN trek Intrepid Rachael Dolan, an associate clinical nurse specialist in the acute pain team, has survived a trek in the Amazon Rainforest to raise money for Marie Curie Cancer Care.

> Peter retires Peter Gimbrett, building controls technician is retiring after almost 25 years at the trust. He spent eight years as a facilities maintenance craftsman and 11 years as a medical equipment technician with MEMS before working in estates looking after the building management system (which monitors and controls heating temperatures in trust buildings). Peter is moving to The Wirral to spend more time walking his cocker spaniel, Dylan, and of course, with his family.

> PauLiNe retires Pauline Charles has retired after 27 years in phlebotomy, most recently working at Hockley community clinic. Pauline plans to travel the world.

> Foulness Island bike ride (Sun 30 Aug)Cycle either 11 or 23 miles round Foulness in aid of the Keyhole Cancer Appeal. Call 01702 385337 or email [email protected] for more details.> Boogie @ the Barn 2 (Sun 30 Aug)Get funky on the farm at this ultimate outdoor retro party at Tabor Farm Barn, Rochford. Hosted by Club Tropicana and the Rotary Club of Westcliff in aid of the Keyhole Cancer Appeal. Tickets are available from www.rotaryclubofwestcliffonsea.co.uk and cost £10pp and the dancing starts at 7pm.

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