look this way 2003[1] aud efectiva step change
TRANSCRIPT
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S a fe t y O b s e r v a t io n S y s t e m
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On behalf of Step Change in Safety, we are pleased to re-introduce these guidelines
devoted to safety observation systems. These guidelines were initially developed by
representatives from drilling companies and supported by UKOOA, IADC and the OCA.
We believe these guidelines will help to control risk of injury to people, harm to the
environment, damage to the property and loss of production. They will encourage the
whole workforce to make a genuine contribution to the development of a total safety
culture. Indeed, we firmly believe that the positive approach featured in these guidelines
will help us all to feel good about putting a lot of effort into identifying where people are
doing the right thing, as well as where improvements can be made.
The guidelines provide each location and the company responsible for its management,
with a sound basis for developing the safety observation system they feel is best for
them. We recognise that the needs of drilling mobile units are not the same as a
production platform, and both are different from vessels or onshore worksites.
Cogent has updated its Basic Offshore Safety Induction & Emergency Training to acquaint
new recruits and those undergoing refresher training with the rudiments of safety
observation systems. Pocket cards provide a summary of the principles for companies
and personnel alike.
Finally, may we personally thank you for taking the time to read these guidelines. An
accident-free workplace is a goal we would all like to attain. With your help we can use
these guidelines to move further towards this goal.
Step Change in Safety
www.stepchangeinsafety.net
Re-issue, 2 0 0 3
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Introduction to the guidelines. 6
Why safety observation? 7
The benefits of safety observation systems. 8
The tools to get started. 9
Principle 1 An observation-orientated system. 12
Principle 2 A people-based system. 13
Principle 3 Full employee involvement. 14
Principle 4 Individual accountability. 15
Principle 5 Management support. 16
Principle 6 Training resources. 17Principle 7 Reporting and recording. 18
Principle 8 Tracking results. 19
Principle 9 Auditing the system. 20
LOOK SHARP! Making progress. 21
Who owns the system? 24
Standardising the data. 25
Is there any support? 26
Implementing the system 27
Self assessment check list 28
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In this section, we look athow these guidelines were
produced who was
responsible and why.
We consider the role that a
safety observation system has
to play and how such a
system can become one of the
central pillars of a positive
safety culture.
We also look at the benefits
such systems offer to
individuals, companies, and the
industry in general. And, finally,
we explain how the essential
principles which we havepresented in Section 2 (LOOK
SHARP!) can be used not only
as a foundation for the
development of new safety
observation systems, but also
as an industry standard against
which existing systems can be
reviewed.
1. Introduction tothe guidelines.
2. Why safety
observation?
3. The benefitsof safety
observationsystems.
4. The tools to
get started.
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INTRODUCTION
The objectives of the group were to identify common
themes between individual systems and to develop a
set of minimum standards for safety observation
systems in our industry.
By employing brainstorming techniques during an
extensive examination of existing safety observation
systems, the common themes were extracted and
the most beneficial elements identified. As a result,
a number of key elements were defined upon which
an observation system could be built. These key
elements were subsequently further modified and
developed into a series of nine fundamental
principles. Finally, these nine principles were agreed
upon as the basic requirements for a safety
observation system which would be acceptable
throughout the industry.
The workgroup also agreed that safety observation
systems represent a very positive mechanism in the
drive to eliminate unsafe acts and conditions, and
raise safety awareness amongst all personnel
throughout the industry. Furthermore, the group
concluded that the basic principles which have been
identified are equally applicable to all worksites
onshore and offshore.
These guidelines are therefore the culmination of
this workgroup process. In presenting them here,
we believe that any safety observation system built
on these minimum standards will help to providenew impetus towards achieving the industrys safety
targets in line with the Step Change initiative of year
on year improvement.
A cross industry
workgroup was formed
to examine the use of
safety observation
systems both in the oil
and gas industry and in
a wider context.
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W HY SA FETY OBS ERVATION ?
An observation-based safety system can be the foundation of a positive safety culture. As an
integral part of an effective safety programme (alongside near-miss reporting, incident
analysis, etc) it provides an excellent means of addressing the human dimensions of safety.
In short, it helps to eliminate unsafe or hazardous acts and conditions. It actively encouragesthe whole workforce to be involved and therefore generates greater safety awareness both
individually and collectively. And since such a system demands a minimum level of
commitment and accountability from everyone, it should ultimately lead to a continuous
improvement in safety and environmental performance.
By implementing a safety
observation system, a
company makes a real
commitment to safety that
is visible and relevant. It
acknowledges that the vast
majority of injuries to the
workforce can easily be
prevented not by
intimidation or reward
but by changing unsafe or
hazardous behaviour. By
promoting new work
practices which aim to
identify and eliminate
hazardous behaviours and
conditions before they lead to
an accident, management
can demonstrate a genuine
commitment to the well
being of all employees.
Indeed, a well designed,well maintained safety
observation system can
help to control the four
main elements of any
business, namely: risk of injury to people.
harm to the environment.
damage to property.
loss of production.
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THE BEN EFITS OF SAFETYOBSERVATION SY STEM S
The most obvious benefit to
come from the development
of a safety observation
culture will be a reduction in
accidents and incidents
both at individual worksites
and throughout the industry.
However, the impact of safety
observation systems can be
measured in a variety of
other ways. The proven
benefits include:
enhanced safety awareness throughout
the industry.
improved safety and environmental
performance throughout the industry.
improved operational performance within
companies.
increased client satisfaction and enhanced
reputation outwith the industry.
improved business performance by a
reduction in operating cost.
Significantly, it is these
individual contributions which
help to underpin anothermajor benefit of safety
observation systems, namely
the increased ownership of
safety which is felt among all
employees.
On a more individual scale, there are also
specific benefits which help to promote the use
of safety observation systems amongthe workforce.
For example, managers find that rather than
being responsible for accidents, they are now
responsible for an accident prevention progress.
Meanwhile for other employees, there is the
extra reassurance that those closest to the work
and its inherent dangers (ie themselves and their
peers) are now responsible for identifying andeliminating hazardous
conditions or behaviours.
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THE TOOLS TO GET Y OU STARTED
The following section
presents the nine basic
principles for any safety
observation system. Thesehave been developed from
within the oil and
gas industry.
They form a framework which
we hope will help to
standardise the industry
approach to this issue. If you,
as an individual or a company,
are serious about using
safety observation to improve
performance in line with
industry targets, then we
believe these principles are
the basic tools which will help
you to do just that.
If you already have a safety observation system in
place these principles will enable you to assess how
appropriate your current approach is. In the spirit
of safety observation you will be able to identifywhere you are doing it right and where
improvements can be made.
However, if you are about to develop your own
corporate safety observation system, then these
guidelines give you somewhere to start. But
remember the nine principles presented here are
only what we believe is a minimum requirement for
an effective system. You may decide to take safety
observation further within your company, but
whatever path you take it should be built upon
these foundations.
Indeed, one of the advantages of this
framework is its versatility. It provides the
basis for a system that can be customised to
suit the needs of any business provided
that the minimum standards set out on the
following pages are always met.
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The Essential Principles
In this section, we look
at the nine fundamental
principles of any safety
observation system. For
each of the principles,
we provide a short
explanation of the way
in which it can be
applied, using examples
where appropriate. And
then, finally, we look at
how you can start
working towards
implementing your own
safety observation
system.
1. An observation-
orientated system
2. A people-based
system
3. Full employeeinvolvement
4. Individual
accountability
5. Management
support
6. Training
resources
7. Reporting and
recording
8. Tracking results
9. Auditing the
system
10. The LOOK SHARP!
Making progress.
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AN OBSERVATION - ORIENTATED SYSTEM
A successful safety observation system has to
encourage everybody to make the time to observe
safe and hazardous behaviours or conditions.
Furthermore, the techniques for observing need to
be outlined in a systematic way both in terms of
process and frequency. By providing a structured
approach to observation, companies can ensure
that individuals are not open to accusations of
prejudice or misuse of the system.
It is also important that the observation techniques
and tools are broad enough to include recognition of
safe acts and conditions. Recording where things
are being done right is an important part of safety
observation.
This is the (obvious) starting
point a safety observation
system should be observation-
orientated. It should teach
and promote the techniques
and the skills required for
observing both safe and
hazardous behaviours or
conditions. And it should also
provide the tools necessary
to put these observation
techniques into action such
as pocket card reminders and
observation check lists.
Objectives
Encourage people to look at
safety.
Promote new observation skills.
Develop effective observation
tools.
Fig.1 and Fig.2 demonstrate that, what may at
a glance appear normal, will differ as one looks
closer.
Finally, it should be emphasized that using your
eyes is only one element of the observation
process. Employees must also be encouraged
(and trained) to follow their observations with
appropriate communication. Being able to talk to
ones peers to highlight hazardous behaviour, or
to commend safe acts, is a critical part of any
safety observation system.
Count the black dots!
Fig. 1
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A PEOPLE - BASED SYSTEM
The majority of accidents and unsafe incidents are
caused by people. Of course, they dont mean to,
but they do and there is always a reason. Reasons
could be complacency, perception of the job
pressures, stress or failure to recognise risk.
Sometimes the reason may also be a simple lack of
knowledge and/ or appropriate training. A good
safety observation system is designed to identify and
correct all these unsafe behaviours and/ or
conditions before they lead to accidents.
To achieve this, a safety observation system should
focus on a number of people-based areas or
categories which cover the most common types of
unsafe behaviour. These are the use and care of
personal protective equipment (PPE); working in at-
risk positions; the misuse of tools and equipment;
failure to follow procedures; and poor housekeeping.
In each of these areas, a company should identify
the safe/ unsafe behaviours which are relevant to
their specific work site or operation. These will then
form the basis of the observation checklist which is
used by their employees as their primary guide to
safety observation.
The primary focus of any
safety observation system is
on people rather than things.
The observation techniques
which are taught should
emphasise this fact. They
should concentrate safety
observation on the actions
and attitudes of co-workers.
While unsafe conditions must
also be identified, the main
aim of safety observation is
to identify and eliminate
hazardous behaviours.
Objectives
Put the emphasis on people not things.
Categorise typical unsafe behaviours.
Detail these on the observation checklist.
Are the horizontal lines parallel or do they slope?
Fig. 2
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FUL L EM P LOY EE IN VOLVEM EN T
Securing greater employee involvement in safety is
the ultimate goal of any safety observation system.
But first, employees have to be convinced of the
merits of safety observation. They have to trust the
system. To achieve this will always be a challenge,
but there are some recognised ways of engaging
employees in the observation process.
In the first instance, if employees understand that
the system is based on sound principles then they
are more likely to participate. So communicate the
rationale for safety observation. Secondly, if the
workforce has a sense of ownership over the
system then they will feel more involved. Hence,
employees should be encouraged to customise the
system to meet their needs before it is fully
implemented. And thirdly, everyone will be more
committed to a safety observation system that is
proactive communicating a desire to achieve
greater success rather than one which is reactive
and designed to avoid failure. Likewise, employees
should be encouraged to participate with positive
outcomes i.e. recognition for their efforts and
not forced to take part in safety observation through
threats of disciplinary action of any form.
If the process of safety
observation is to be a natural
part of the work culture,
then it must have full
employee involvement. This is
the main goal from the very
outset and will influence the
way in which any safety
observation system is
conceived, designed and
implemented. Most
importantly, the trust
necessary to ensure full
participation will not be built
on a fault-finding approach; it
requires a combination
of helpful advice and
positive feedback.
Objectives
Ensure employees recognise the benefits.
Develop the idea of employee ownership.
Make participation a positive experience.
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INDIVIDUAL ACCOUNTABILITY
Individual employees at a work site
are the people who are both most at
risk from injury, and the people who
are most likely to see the risks. They
are therefore also best placed to
identify and correct any hazardous
behaviours. In this way, safety
observation encourages individuals to
be more accountable for their own
safety, and for the safety of their
peers.
The idea of being accountable can also extend beyond the collection of observation data. As
the safety observation system develops, employees should also recognise that they have a
responsibility to be pro-active in problem solving and in action planning for performance
improvements. If they, as individuals, are identifying hazardous behaviours and conditions at
their work site, then the system should encourage individuals to propose solutions and to
suggest process changes which will secure enhanced safety performance. In this way, the
goal of raising safety performance becomes everyones responsibility.
It is now widely accepted that safety is not
the sole responsibility of the safety
manager, but a responsibility shared by the
entire workforce or crew. Reinforcing this,
the concept of individual accountability
should be a central feature of safety
observation. Not only should the system
encourage employees to observe (and then
act to correct) hazardous behaviour in
others, it should also encourage individuals
to demonstrate that they are accountable
for their own behaviour and responsible for
their own safety.
Objectives
Make everyone accountable for safety.
Encourage employees to be pro-active.
Welcome ideas/ feedback from everyone.
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M ANAGEM ENT SUP P ORT
One of the most important areas of management
involvement is their role in observing and reinforcing
safe behaviours. If managers only react to
hazardous behaviour, they will set the wrong tone
a fault-finding tone for safety observation in
general. It is crucial that employees are made
aware, preferably at the time of observation, that
their safe behaviour has been noted and recorded.
Furthermore, since the majority of behaviour is likely
to be safe behaviour, this approach (reinforcing safe
acts) provides managers with numerous
opportunities to be pro-active and to interact with
their workforce in a positive way.
In addition to being positive, however, managers
should also ensure that their involvement is seen to
be regular and specific. In the first instance,
management cannot begin to influence behaviour if
their contact with the workforce is too infrequent.
And in the second case, there is no use identifying
hazardous behaviour, if you do not give a specific
indication as to what safe behaviours should be
occurring.
Giving the green light to a
new safety observation
system may imply
management support for the
concept, but it is also critical
that managers and senior
supervisors get personally
involved. Management at all
levels need to discuss and
develop their own
understanding of the nine
basic principles. Although the
focus of a safety observation
system is on the actions of
the workforce in general, its
success will be determined by
the level of management
awareness and their visible,
positive involvement.
Objectives
Provide visible support for safety observation.
Regularly reinforce safe behaviours.
Identify the safe way of doing things.
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TRA IN IN G AN D RESOU RCES
In a total safety culture, you will find that individuals participate because they
understand the research, the principles and the rationale behind the concept of
safety observation and feedback. Training in a new safety observation system
should provide this kind of background information to assist individuals to
develop their own ideas of why they should comply. Obviously, there is also a
need for promotional resources (such as booklets, posters, videos, etc) which
explain the procedures of safety observation.
This kind of training for behaviour change, then needs to be backed up by a programme
of resources which continue to deliver the relevant messages in the workplace. These
resources (posters, booklets, pocket cards, videos, etc) need to provide simple and
effective messages.
Often any change, such as
the introduction of a new
safety system, can appear tobe an inconvenient and
uncomfortable development to
many employees. They may
well view the new system as
unnecessary, a temporary fix,
or a passing fad. To
overcome such attitudes, you
have to give employees the
information they need to
develop a more collective andlong term view of how safety
observation will help to reduce
their personal risk. This
requires training which
combines a full rationale of
the principles of safety
observation with a practical
introduction to the day-to-day
workings of such a system.
It requires training whichhelps individuals to look
beyond their personal and
immediate needs to consider
the long-term group needs
addressed by a positive
change in safety and risk
management.
Objectives
Promote the principles of safety observation.
Provide safety observation training
for everyone.
Develop appropriate promotional material.
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FEEDBACK AND RECORDING
The mechanism for recording
individual observations should be
made as simple as possible. It should
provide an accurate inventory of
potential hazardous behaviours and
conditions. These should be decided in
discussion with the people who know
the risks best the workforce. By
providing a standard format for
recording observations, you can
ensure that the process is free of bias
and personalities. It also focuses
attention on behaviours that do have
real risk and ensures that the data
collected is delivered in a format
suitable for processing and future
tracking.
A safety observation system should provide
information in two ways. Firstly, as
immediate verbal feedback to an employee
or co-worker regarding their
safe/ hazardous acts. This feedback can be
both positive and negative (or corrective).
And secondly, by systematically recording
data relating to both safe and hazardous
behaviours. Significantly, by recording all
this data against a site-specific inventory of
possible behaviours, you can make sure that
it is both objective and easy to process.
Objectives
Provide guidelines for giving feedback.
Create an inventory of site-specific risks.
Demonstrate the system is free of bias.
Delivering feedback in a constructive way is one
of the skills central to the success of a safety
observation system based on peer-to-peer
observation. As a result, you should ensure
that all employees receive guidelines on how to
give feedback. These should address issues
such as the use of positive feedback; making
feedback brief and specific (not vague and
unhelpful); giving feedback that fits the situation
and which is based on sound knowledge; and
ensuring that feedback is caring i.e. non-
threatening and intended to reduce the risk of
personal injury.
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TRACK IN G THE RESULTS
The analysis of the safety observation data will need
to be computer-based to ensure that all the
variables (not to mention the high number of
observations) are effectively covered. The results of
the analysis can be used to target further behaviour-
based campaigns. Companies are encouraged to
develop a simple database for collecting and
reporting their observation data.
The continuing flow of data can also be used to
track a variety of pre-determined success indicators.
These may range from the number of observations
recorded through to complex measurements based
on the ratio of safe to hazardous behaviours
recorded against specific elements on the site
inventory. Naturally, goals can be set for the
success indicators and these will enable employees
to track progress. Achieving goals will help
individuals to realize that their actions (their safe
behaviours and their safe observations) are making
a real difference.
Finally, it is important that the workforce always
receive clear feedback on results. This feedback
should close the loop between the action of
observing and reporting an unsafe act or condition
and the subsequent conclusion of any remedial
action to prevent re-occurrence.
Observation data can be
collected in a systematic way
and can be entered into a
database for analysis and
problem solving. With
investment in the right
computer software, individual
companies can make use of
the data in future safety
planning.
Objectives
Develop systems for analysing observation data.
Use the information in planning for safety.
Use the information to set goals for everyone.
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AUDITING THE SYSTEM
As well as providing critical safety
information, the observation data
gathered will give the systems
administrators an overview of the
continuing effectiveness of safety
observation. This information can be
used to target and schedule
awareness-raising campaigns. Only by
maintaining high levels of awareness
will you achieve continuous
improvement in safety observation.
Finally, the nature of operations at any
work site can change and so
therefore can the risks. Regular
audits ensure that all major risks
associated with hazardous behaviour
are included on the safety observation
checklist.
(A proforma checklist (p28/ 29) can
be used to undertake a self
assessment of your own observation
system. Please feel free to photocopy
and distribute this template.)
As with any system, it is essential that
your safety observation system is regularly
audited to ensure continuous improvement.
Analyse the observation data to track how
the system is operating over time. J ust as
safe behaviour needs to be reinforced
regularly, the process of observing will also
need to be promoted and supported if levels
of motivation among employees are to be
sustained. A regular review of the sites
inventory of hazardous behaviours will also
be essential to maintain system relevance.
Objectives
Review levels of employee participation.
Maintain the relevance of the system.
Seek continuous improvement in safety
observation.
Auditing the safety observation system will
ensure that it continues to be fit for the
purpose i.e. useful in moving your company
towards a total safety culture where there are
no injuries or lost time incidents. Auditing will
also ensure that specific goals, such as
eliminating one particular kind of hazardous
behaviour or condition, continue to be the most
relevant at that time.
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2 0 / 2 1
See Hazards And Raise Performance
On the preceding pages, we outlined the nine essential principles of any
safety observation system. These principles represent the minimum
required standard for any effective safety observation system.
To make progress towards a total safety culture, companies which do not yet
have a safety observation system in place can use these nine principles as the
basis for a system which can thereafter be developed to reflect their own
operations and identity.
The overriding objective will always be to highlight the connection between
effective safety observation and the resulting benefits. The purpose remains to
eliminate all unsafe behaviours and conditions from the workplace.
Presentation is a matter for individual companies, but however you choose to
present your safety observation system, it should be supported with a standard
hazard checklist, training materials and promotional material such as postersand videos.
By making a commitment to safety observation which reflects the principles set
out in these guidelines, individuals and companies can help to ensure that safety
observation is an effective mechanism for making progress towards improving
health, safety and environmental performance throughout the industry.
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2 2 / 2 3
In this section, we look at some of the
cross industry issues that will impact on
any safety observation system.
These issues need to be addressed if the
concept of safety observation is to
deliver real benefits on an industry wide
basis. They highlight how commitment
from all sectors of the oil and gas
industry is necessary to ensure the
development of a positive observation-
based safety culture.
And, finally we would ask anybody who is
considering using an observation system
to read Changing Minds, a Step Change
guide to behaviour in the
oil and gas industry.
Who owns thesystem?
Standardising the data.
Is there any support?
Implementing the
system.
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W HO OW NS THE SYSTEM ?
However, the ownership of any such system will lie
with those responsible for the ongoing operation of
a particular facility whether on or offshore. Local
ownership is essential to
ensure the relevance of the system and the
trust and commitment shown in it by employees.
In each instance, therefore, the duty holder and
vessel/ site operator will be accountable for the
implementation and maintenance of all aspects of
the facilitys safety observation system. They will be
responsible for ensuring that all personnel (including
third parties and sub contractors) employed at the
facility have adequate knowledge to be pro-active in
utilising their specific safety observation system.
These guidelines were compiled
from within the oil and gas
industry to promote the use of
safety observation systems on
an industry-wide basis. They
provide ideas and support for
those companies committed to
realising the benefits of
safety observation.
Furthermore, assurance of compliance between all parties should be addressed by
contractual arrangements which reflect the necessity for the operation of, and participation
in, the safety observation system.
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2 4 / 2 5
STANDARDISING THE DATA
The effective operation of a safety observation system should provide a wide
range of data on both safe and hazardous behaviours (as well as valuable
information on safe/ dangerous conditions).
Over a period of time, a
detailed profile of the critical
safe and hazardous
behaviours will be derived
for individual work areas and
entire facilities. Using this
information it should be
possible to refine work
practices and safety
management systems
throughout the industry so
that they function better
impacting on the industrys
safety culture in a positive
way.
However, to make this
possible, it is not only
necessary that companies
are willing to share this
information, but that they
set out to gather the data in
a standard format which
facilitates comparisons
between similar tasks, work
areas and facilities.
This need for the
standardisation of data
therefore includes an onuson the duty holder and
vessel/ site operator to
supply information pertaining
to (but not restricted to)
safe/ hazardous acts and
conditions which have the
potential to cause harm to
people, damage to the
environment or property, or
loss of production.
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IS THERE ANY SUPPORT?
From an industry perspective, the Step Change in
Safety Leadership Training and CIP (Common
Induction Process) are ideal existing vehicles through
which initial efforts to raise awareness of
observation systems can be focused. The intention
would be to help individuals within the industry to
develop their own ideas of why they should
participate in safety observation. General awareness
training also provides a foundation for the flexible
use of these principles and guidelines by individual
companies to achieve site-specific or job-specific
goals.
Although a large proportion of the oil and gas
industry workforce is made up of contractor and
service company personnel, all employers have a
responsibility to ensure their employees are exposed
to observation systems. It will always be the case
that industry training will have to be further
developed and made more specific at the individual
company/ facility level. It will be the responsibility of
duty holders and employers to ensure compliance
with their system and to deliver training appropriate
to their specific procedures and circumstances.
It is important that everyone
has an opportunity to learn
the principle, rationale and
procedures of safety
observation. However, the
options for providing safety
observation awareness
support and training are
varied and will be the joint
responsibility of the industry
and individual companies.
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2 6 / 2 7
IMPLEMENTING THE SYSTEM
Many companies in the Oil and Gas industry already
have systems in place. These may require to be re-
examined in light of these new guidelines, but if not
fully compliant, can easily be fine tuned.
Your Safety Observation System can be improved by
sharing observation results and learnings by using
the Safety Alert Database and Information
Exchange (SADIE) which can be found on the Step
Change website www.stepchangeinsafety.net
The expectation of Step
Change in Safety is that
safety observation systems
will be introduced throughout
the oil and gas industry.
Finally, we hope you find these guidelines useful. The success of the guidelines
will be by your willingness to embrace safety observation systems as another
valuable tool in the ongoing effort to reduce accidents and improve performance.
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Questionabout
YOURobservationsystem
1.Isitobservation-or
ientated?(p12)
2.Isitpeoplebased?
(p13)
3.Doesitpromotefu
llemployeeinvolvement?(p14)
4.Doesitpromotein
dividualaccountability?(p15)
5.Doesithavevisiblemanagementsupport?(p16)
6.Isitbackedbytrainingresources?(p17)
7.Doesitencourage
reportingandfeedback?(p18)
8.Doesithaveamethodfortrackingresults?(p19)
9.Isitregularlyaudit
ed?(p20)
Installation/Site:
ProposedRemedialActions
TargetDate
for
Compliance
ComplyYes/No
C
omments/Suggested
Improvements
Ye
s-Howdotheycomply?
No-Co
mpleteRemedialActions.
L
OOK
TH
IS
W
AY!
SafetyObservationSystemS
elfAssessmentCheckList
(AsagainstLOOKTHISWAY!Guidelines&
BasicPrinciples)
Thr
eeessent
ialsof
aSafety
Observ
ation
s
Syst
em:
Commitm
entfr
om
th
ew
orkfor
ce
Commitm
entfr
om
them
an
agem
ent
Com
mitm
entfr
om
thein
dustr
y.
Thisdocument
isavailabletodownloadfrom
theS
tepChangeWebsitewww.ste
pch
angein
safety.n
et
,PublicationsSection/Policies&Guidance/LookThisWay
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2 8 / 2 9
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10/11
website
email
telephone
fax
address
www.stepchangeinsafety.net
0 1 2 2 4 8 8 1 2 7 2
0 1 2 2 4 8 8 2 3 5 0
P.O. Box 10406Aberdeen AB12 3 YL