lorraine hall – credentials & experience as at september 2011
TRANSCRIPT
~Lorraine: 27 years in Logistics ~Initial 2 yrs
Began with Europcar Car Hire, UK – intuitively found talent for scheduling
collection and deliveries of ‘rentals’
Incorporated optimisation principles subsequently found this was formal theory
when came to study subject matter
From there the expertise broadened and the career grew…
Lorraine – 27 years in LogisticsExperiential Learning
Parceline UK – leading national Next Day Courier Co now Introduction of computers into the discipline / business environment
– a natural fit Roles within this successful Mayne Nickless
company Customer Service Executive
• Problem resolution Customer Service Supervisor
• Policy development• KPI setting & measurement
Sales Administration & Credit Control• Validation of Profitability of potential bids – previously been focussed purely on
revenue!• Conciliation with customers due to losses or failure to deliver to service standards
Sponsored Student – F/T Undergraduate Transport Mgmt• In Uni Vacations – undertook applied theory projects within Parceline
Linehaul Manager & Offshore Dept Manager (concurrent)• Sandwich year placement – Budget $5m• Managed Fleet > 80 Semis +> 200 Trailers• Instituted Changes delivering cost transparency – both depts• Rated as “‘Best Linehaul Manager’ he’d ever worked with” by CEO
~Lorraine: 27 years in Logistics ~
Tertiary UnderGraduate Education
Loughborough University , UK Bachelor of Science: Honours
(F/T) – Transport Management & Planning • Diploma in Industrial Studies for Sandwich
Year on placement with Parceline • Final Year Project – “The Drive for Quality in
Transport Services”
~Lorraine: 27 years in Logistics ~Tertiary - Post Graduate Education
Cranfield University, UK
Master of Science (F/T) Logistics & Distribution
Thesis - "Investigate the potential market for multi-use distribution Centres in Shopping Centres in Australia”
Thesis sponsored by Online Distribution, Divn of Mayne Nickless
Endorsement “ "Cranfield's reputation as a leading management
school in logistics and supply chain management was a clear attraction, as were the great reviews I had received from past students. Well balanced between academia and true commercial experience - Cranfield delivered beyond expectations, living up to its reputation through the professionalism of fellow students and faculty."
Stuart Whiting, Country General Manager, DHL Express, Taiwan
Modules: Logistics and Supply Chain
Concepts Procurement Management Supply Chain Process Re-design Freight Transport Warehousing Manufacturing and Operations
Management Demand and Inventory
Management Business Statistics and Forecasting Management Science Techniques International Logistics Accounting and Finance Physical Network Design Information Systems and e-
Business Supply Chain Sustainability Research Methods Personal Development Global Supply Chain Game
Lorraine – 27 years in LogisticsApplying the Theory &
Learnings
Exel Logistics, UK, 3rd Party Logistics Co
Transport Modelling of 3PL RFQ – Scottish & Newcastle Brewery• Solution to the Value of $50m+ annual operation
Recruited by Safeway, Australia & emigrated Transport Systems Manager
• Mgmt & review of existing Transport Info Systems
• Initiating Driver Log System, Fleet Maintenance,• On-board computers and Routing & Scheduling
~Lorraine: 27 years in Logistics ~
Academia & Lecturing RMIT, Melbourne
Lecturer in Logistics – core subject (P/T)• Bachelor of Business (Logistics and Supply Chain
Management) Monash University, Caulfield Campus
Logistics Research Fellow, • School of Information Mgmt & Systems• Undertook industry sponsored “Logistics
Benchmarking Survey”
Lecturer – Geographical Information Systems• Incorporating GPS and its applications
Lecturer – Logistics Information Systems• Developed in-house Tutor Management System
Lecturer & Course Designer -Transport Management• Masters in Marketing – Logistics & Supply Chain
~Lorraine: 27 years in Logistics ~
Top Security Logistics & Info Systems
Note Printing Australia – Banknote & Passport manufacturer Logistics Manager
• Solutions Development to overcome RBA auditory concerns
• Risk Mitigation – International Supply Chain – security features
Information Systems Manager• Systems Design & Development
Note Number Enquiry Systems for Export Clients SNAPITS – Sheets, Notes & Passport Issue Tracking
System InLine Passport Manufacturing Audit System
• Business Systems Requirements Analysis ERP replacement system Successful project Implemented on-time, on-budget and
in-full
~Lorraine: 27 years in Logistics ~
3PL & Retail Postal Post Logistics – 3rd party logistics arm of
Australia Post Supply Chain Solutions Specialist
• 3PL Business Development Solutions• Modelling existing Logistics / Transport
Operations• Troubleshooting – Internal Consultancy Role
Australia Post Project Lead – Retail Logistics Network
Modelling & Strategic Review• 3,000+ outlets, 5 state DCs & 200 key suppliers
Formulation of Plan to reduce overall costs by 12% whilst retaining service levels
~Lorraine: 27 years in Logistics ~
Independent Consultant
Synergy Logistics Consulting - Current Undertaking collaborative initiatives with Medium
to Large Manufacturing Companies Delivering Positive Change – “Working Smarter
not Harder” – enabling growth Logistics Training Course Design & Delivery 3PL service reviews in advance of Contract
Renegotiations Logistics Systems Requirement Analysis &
Design