los angeles technology forum september 25, 2008 information technology services shared services...
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LOS ANGELES TECHNOLOGY FORUMSEPTEMBER 25 , 2008
Information Technology Services
Shared Services Initiatives
Why Centralize?
Reduce costs through shared solutions and infrastructure
Concentration and depth of skillsImproved systems managementEasier monitoringSecurity enforcementCommon disaster recovery solutionsCommon operational processes (e.g. ITIL)
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Existing Solutions
ISD Data Center - Mainframe & Midrange hostingLocal disaster recovery services for hosted systemsWide Area Network – AT&T Carrier Services and
LANetInternet Access – for outbound and inbound access,
email routing and security Radio SystemsLegacy telephone solutions (e.g. PBX, managed
Centrex)CJIS and HOA LAN management24x7 Help Desk and County 411 Operator
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Current Initiatives
Information Technology Shared Services Services provided:
Centralized desktop management and security Shared Microsoft Exchange for email, calendaring etc Shared File/Print servers Secure Remote and Mobile device access Disaster recovery for desktops, email and file servers 24x7 Helpdesk and Monitoring
Departments: ISD, CIO, Animal Care & Control, Coroner, Community & Senior Services,
Ombudsman, Affirmative Action, Beaches & Harbors, Human Relations Commission, Military & Veterans
Estimated cost savings : Servers and licenses: $654,000 Tasks assumed by ITSS, enhanced security, disaster recovery, help desk services
departments did not have: $1,309,000 per year Total estimated annual benefit $1,963,000
Key Technologies: Cisco (LAN, Catalyst and MDS switches, WAAS), VMWARE ESX, EMC, Microsoft
applications
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Current Initiatives
Voice over IP Services Services provided:
IP Telephony & voice mail Unified messaging (for ITSS VoIP users) IP Contact Center Interactive Voice Response (IVR)
Departments: Animal Care & Control, Auditor-Controller, Coroner, DCFS, DMH, DPSS,
East LA County Hall, ISD, Public Health Estimated cost savings (based on 6,000 user implementation):
One time cost = $733K , Annual recurring cost avoided= $1.5 Million Per user cost comparison: Customer Hosted = $406/yr, ISD Hosted =
$156/yr
Key technologies: Cisco voice, voice mail cluster and Call Center services
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Current Initiatives
Countywide Business Intelligence (CBI) Services provided:
CBI Steering Committee Cognos User’s Group CBI Support of Applications CBI Website and Best Practices Data Warehousing Development and Support Data Mart Development and Support Customized Cognos Application/Reporting Development
Departments: ACC, A/C, CEO, CSSD, DCFS, DCSS, DHS, DPSS, ISD, OAAC, Probation others in
discussions like DMH, DPH, and Sheriffs Estimated cost savings:
Departmental Initial Setup: $4,350,000 Annually: $4,000,000
Key technologies: Cognos(IBM), EMC storage, Hewlett-Packard Servers
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Current Initiatives
Enterprise Security Services Services provided:
Network Intrusion Prevention Remote Access Virtual Private Networking (VPN) 24x7 monitoring E-mail Anti-virus/Anti-Spam
Departments: All
Estimated cost savings: $1.5 million saved by centralizing core security services, including 24x7
monitoring and incident response. Key technologies:
Cisco, McAfee, Juniper, Blue Coat Systems
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Current Initiatives
Server Virtualization Supported platforms:
Windows and Linux servers using VMware – virtualize onto fewer physical servers, with considerable management, floor space, power and cooling benefits
Linux on the IBM mainframe – z/VM & z/Linux (e.g. for WebSphere and the County Portal)
UNIX on IBM midrange servers - using logical partitions as granular as 1/100th of a processor and virtual I/O (e.g. for eCAPS Financials, Budget etc)
Departments: Most
Estimated cost savings: $1 million with minimum 50% cost reduction in server hardware Plus greater than 50% savings for the data center infrastructure
Key technologies: Cisco network virtualization switches, VMWARE ESX, EMC storage, IBM
Z-Linux and P Series and HP servers
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Current Initiatives
Storage Consolidation Supported platforms:
EMC disk storage for mainframe and midrange systems Symmetrix
• Tier 0 - Solid state arrays for extreme performance• Tier 1 - High performance arrays for critical applications • Tier 3 – High capacity arrays for backups and testing
Clariion arrays for lower cost, less critical applications, and backup Centera archival storage for fixed content, imaging, and ECM solutions
Disk replication to the Orange County Data center using an AT&T Common Multi-Service Optical Network (MON) fiber ring
Sun/Storage Tek Virtual Tape for mainframe systems IBM tape libraries with encryption for midrange systems
Departments: All data center hosted platforms, serving all county departments
Estimated cost savings: $3 million yearly by achieving higher disk utilization
Key technologies: EMC (Symmetrix, Clariion, Centera), IBM tape libraries, Sun/Storagetek tape
silos
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Current Initiatives
Infrastructure Active Directory Services provided
Central repository for authentication and authorization for local and enterprise-wide applications and solutions (including ITSS, VoIP, BI, County Portal, eCAPS, Internet Filtering, Instant Messaging)
Central Directory Infrastructure (CDI) – for single county-wide telephone and email directory, with employee location and self-help update capability HR based user provisioning/de-provisioning (true-up with CWTAPPS)
Resilient Directory DR infrastructure Enforcement of Enterprise Security Standards
Departments:Users of ISD centralized solutions
Estimated cost savings: $2 million yearly from avoiding the cost of recreating the authentication
infrastructure for each application Key technologies:
Microsoft Active Directory and MIIS, VMWARE ESX, Netpro
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Evolving and Future Possibilities
• LA County and Departmental Portals through IBM Websphere - Evolving
• Enterprise Collaboration through Microsoft Office SharePoint Server (MOSS) - Evolving
• Video Conferencing - Evolving
• Centralized LAN Maintenance - Evolving
• Thin Client Computing – Evolving • Wireless Access Service – Evolving
• Geographic Information Systems (GIS) - Evolving
• Single Centralized email system on Microsoft Exchange – Future
• Enterprise Content Management (ECM) – Future
• Centralized Customer Relationship Management on Microsoft CRM - Future
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