““Loss Assistance Hotline” OverviewLoss Assistance Hotline” Overview

Philadelphia Insurance Companies

“Hotline” Goals

“Hotline” Description

Accessing “Hotline”

“Hotline” Assistance

“Hotline” History

Related Documents

“Hotline” Specialty Products

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““Hotline” GoalsHotline” Goals

To help our policyholders prevent losses associated with D & O, E & O, and EPLI coverages.

To avoid filing a claim or limit the exposure of a claim.

To provide the highest quality of service for our customers.

To educate our policyholders on workplace risk and wrongdoing.

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““Hotline” DescriptionHotline” Description The Loss Assistance Hotline is NOT a loss

reporting hotline. The “Hotline” should only be used PRIOR to

making a claim. 2 FREE hours of legal consultation for each

phone or website inquiry with a nationally recognized lawfirm.

Confidentiality is ensured on every inquiry. A FREE service provided by PIC to all our

Specialty Lines policyholders (next page).

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““Hotline” Specialty ProductsHotline” Specialty Products

PIC Policyholder Products include:– Lawyers Professional– Accountants Professional– Commercial D & O– Dentists– Non-Profit D & O– Insurance Agents E & O– Miscellaneous E & O– Healthcare Providers

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Accessing “Hotline”Accessing “Hotline”

877 Telephone Number: 1-877-742-2201 Wilson, Elser, Moskowitz, Edelman & Dicker

(WEMED) Website:– http://www.wemed.com/pic/

Philadelphia Insurance Companies Website link:– http://www.phlyins.com/losscontrolhotline.htm

Policyholder MUST know PIC Policy Number (including prefix)

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““Hotline” AssistanceHotline” Assistance

Phone calls are monitored by a voice mail system. (checked 2 times per day)– Calls are directly routed to the appropriate

WEMED regional office (see attached document for WEMED Office Routing list by state).

E-mails are routed to WEMED office.

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““Hotline” Assistance (continued)Hotline” Assistance (continued)

Once routed to the correct WEMED office, the callers and e-mailers will be directed to experienced attorneys in each WEMED office based on the product line inquiry.

A WEMED Attorney will return your call within 12 hours of inquiry.

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““Hotline” HistoryHotline” History

Hotline has been in service since January 2000– Over 2000 inquiries have been fielded by

WEMED attorneys.– Over 80% of all inquiries resulted in NO

CLAIM.

Positive feedback has already been received from users of the “Hotline”