love cloud: 28 june 2017
TRANSCRIPT
Welcome to Love Cloud
Join the conversation.
#LoveCloud
Welcome & Introduction Kieran McDonnell
Supporting
Digital
Transformation
Keeping
Customers
Safe & Secure
Investing
in Partner
Success
1. A layered defence2. Keep up-to-date3. Backup – regularly and check…4. User education5. Common sense! 6. Formalise security policies7. Identity protection8. Service configuration9. Block pop-ups, disable macros,
disallow data transfer via USB10. Turn off immediately if suspicious
activity is detected
Protecting Customers
Coming up next…
Microsoft Cloud UpdateJonathan Eustace
LightUp the Cloud – Drive Adoption & Usage for Office 365Martin Hawar
Centrally Manage Email Signatures in Office 365Neal Stanborough
Securing the Cloud GenerationSian John
Cloud Backup – Modernise your Data Protection StrategyBekalu Walle
Improving ROI with Document Automation Software Jonathan Keighley
Microsoft Dynamics 365 Andy Connell
The Modern MSPMichael Len
Cloud Market UpdateMichael Frisby
Moving your Customers’ Workloads to the Azure CloudCraig Gordon
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Cloud Market Update Michael Frisby
Cloud Market Update
Code of
Practice
Research &
AnalysisIndustry
MembershipProfessionalMembership
Code of Practice
Research & Analysis
About the Cloud Industry Forum
Independent, membership led industry body that champions and advocates the adoption and
use of Cloud-based services by business.
The CIF Community
CIF Research – Driving Business Transformation
Will you ever move to 100% cloud?
Digital Transformation
Digital Transformation is the ground-up critical examination of an organisation with consideration of its
business challenges and how it interacts and engages with its employees, partners and customers.
Digital Transformation is about business change and how businesses can reorientate themselves to take
advantage of digital technologies.
Cloud & Digital Transformation
Research & Strategy
Cloud Essentials
Impact of Cloud on IT
Building a Cloud Strategy
1
1.
2.
3.
Assessment & Planning
Current Environment
Destination Planning
Migration Planning
Staff & Resources
Service Providers
Licensing
Contracts & SLA’s
Assurance Planning
Business Case
2
4.
5.
6.
7.
8.
9.
10.
11.
12.
Adoption & Migration
Data & Data Governance
Solution Architecture
Security in the Cloud
Adoption Process
313.
14.
15.
16.
Service Management
Service Management
Assurance Management
Demand Management
4
17.
18.
19.
Evolution & Transition
Cloud Service Evolution
Transition Planning
5
20.
21.
The Journey to the Cloud
Thank You!
For more information about today’s sessions…
Speak to a member of the Vuzion team!
Networking 13:00-14:00 [email protected]+353 168 561 91
Microsoft Cloud Update
Jonathan Eustace
Cloud Solution Provider
Cloud Solution Provider
Transform Your Business with the Power of Azure
Cloud Solution Provider
Set the price, the terms and directly bill customers
Directly provision and manage subscriptions
Be the first point of contact for customer support
CSP enables partners to offer End-to-end Managed Services on Microsoft Cloud
Cloud Solution Provider
CSP Business Model
•
•
•
Cloud Solution Provider
Increase profitability with a
Managed Services practice
Unlock Lucrative Opportunities
with Managed Services
Offer new cloud and hybrid solutions
to customers
Enhance Your Solution
Portfolio
How Partners Benefit from CSP
Cloud Solution Provider
Platform Services
Security & Management
Infrastructure Services
Datacenter Infrastructure (24 Regions)
Web Apps
MobileApps
APIManagement
APIApps
LogicApps
NotificationHubs
Content DeliveryNetwork (CDN)
MediaServices
HDInsightMachineLearning
StreamAnalytics
DataFactory
EventHubs
MobileEngagement
ActiveDirectory
Multi-FactorAuthentication
Automation
Portal
Key Vault
BiztalkServices
HybridConnections
ServiceBus
StorageQueues
Store /Marketplace
HybridOperations
Backup
StorSimple
SiteRecovery
Import/Export
SQLDatabase
DocumentDB
RedisCache Search
Tables
SQL DataWarehouse
Azure AD Connect Health
AD PrivilegedIdentity Management
OperationalInsights
CloudServices
BatchRemote App
ServiceFabric
Visual Studio
ApplicationInsights
Azure SDK
Team Project
VM Image Gallery& VM Depot
Cloud Solution Provider
Customer Facing Apps
Internal Business Apps Intelligent Apps/Business Analytics Backup, Archive & DR
Backup & Archive
Disaster Recovery
Digital Marketing
Mobile E-commerce
Big data & Analytics
Data warehouse
SAP on Azure
Dynamics on Azure
SharePoint on Azure
Red Hat on Azure
DevTest/DevOps
Development & Test
Development & Operations
IoT
IoT Solutions
SaaS Apps
HPC
Digital Media
Hybrid Integration
High Performance Computing
Blockchain Gaming
Big Data & DW
Microservice applications
LOB Apps
Mainframe Migration
Azu
re 1
0 S
olu
tio
ns
SAP Red Hat
Business intelligence
Big data & Analytics
Oth
er
Azu
re
So
luti
on
s
Mobile
Monitoring
Microsoft on Azure
Health care
Cloud Solution Provider
Azure 10 – Partner Best PracticeBackup, Archive & DR
Backup & Archive
Disaster Recovery
Leading Azure CSP Partner
Solution Built on Azure Backupwith DPM
Key Lessons
Cloud Solution Provider
Azure 10 – Partner Best Practice
Creating Differentiation
Packaged proof of concept
Key Lessons
IoT
IoT Solutions
Cloud Solution Provider
Cloud Readiness Assessment
Solution Analysis, Scope, & Design
Data Architecture Design
Workflow Creation in SharePoint
User Experience Consulting
Training
Business Opportunity Identification
Systems Integration
Datacenter Migration
Backup & Storage Deployment
Disaster Recovery Deployment
Proof of Concept
App re-platform
Database Infrastructure Development
Deployment Services
Proactive Backups & Anti-Virus Monitoring
Update & Patch Management
Reactive Help Desk Support
User Rights & Account Management
Performance and App Troubleshooting
Desktop & Device Support/Management
VoIP Maintenance
Critical Response Support
Health Checks
Hybrid Environment Support
Security Management & Identity Protection
Virtual Machine Management & Upgrading
Network Monitoring
Cloud Usage Forecasting
Billing Management
Capacity Planning
3rd Party Application Management
Remote Device Monitoring
Mobile Device Management
Managed Services Opportunities
Cloud Solution Provider
Managed Services Business Models*
Predefined Bundles – Flat Rate Predefined Bundles – % of Cloud SpendA La Carte
Cloud Solution Provider
Feb
March
Basic
Advanced
Premier
Customer Azure Spend
April
MSP revenue
Service Basic (20%) Advance
d (30%)
Premier
(40%)
Azure Fundamentals – Subscription management, OS
patching, IaaS management, basic authentication
Usage and Billing management (Basic)– Monthly Azure
consumption reporting
Usage and Billing management (Advanced)– Capacity
planning, usage forecasts, billing concierge, usage
forecasts by workload/deptt
Monitoring (basic)– OS monitoring, network monitoring,
ticket/service request logs, 24/7 help desk
Monitoring (Advanced) – Workload/App monitoring, log
analytics, audit reporting, alerting and proactive
troubleshooting, superior response time SLA (e.g. 15 min)
Security management – firewall, antivirus, security
updates, data encryption, compliance
Business Continuity Services – Automated disaster
recovery and backup, monitoring, and testing
Charge customers as a percentage of cloud spend—actual percentage depends on
the Managed Services tier
Cloud MSPs are moving towards a dynamic Pricing Model
Cloud Solution Provider
In summary, CSP opens the gate for new revenue streams
• Monitoring/ Management:
Patching, Monitoring, Break Fix,
Service Management
Add new offers to your portfolio
Man
ag
ed
Serv
ices
• Usage management, capacity planning
• Optimization: Improved user experience,
Performance, BI Capabilities, Security, Billing
management, Dev Ops management
• Outsourcing: Migrations, Cloud Integration,
Workload discoverability
Hybrid Offers
• Disaster Recovery
• Backup
• Capacity Bursting
• Identity & Access
Management
Geo Expansion
Supporting customer’s
growth without new
capital investments
New App Development
• Dev Ops framework
• App Life Cycle
management
• SAP/Oracle/Sharepoint
on Azure
Advanced Services
• Azure ML
• HD Insight
• Advanced Analytics
• Modern DW
• IOT Suite
• Power BI
Resell
• Multi-Cloud IaaS
• Dev/Test Scenarios
• Cloud Marketplace
Traditional
datacenter
management
Cloud managed services = More $$
Cloud Solution Provider
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Light up the Cloud – Drive Adoption and Use of Office 365
Martin Hawar
Who? Why? What?
Who? Why? What?
Who? Why? What?
Who? Why? What?
What?
What?
What?
What?
What?
What?
What?
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Centrally Manage Email Signatures in Office 365
Neal Stanborough
Exclaimer Cloud
Signatures for Office 365
www.vuzion.cloud
About Exclaimer
The world’s leading
email signature
solution provider.
Over 50 million users in 150+ countries
worldwide.
Microsoft Gold Partner since 2007.
Built the first ever email signature software in
2000.
Recipient of multiple awards including the Queen’s Award
for Enterprise.Headquartered in the UK just
outside London.
International offices in the Netherlands, Germany, the US
and Australia.
Anatomy of the perfect email signature
Customer pain points
No HTML editor in Office 365.Complying with email disclaimer law.Can’t create reply signatures.Blank spaces appearing in contact details.Can’t test signature designs.
• Award-winning service for managing Office 365 signatures.
• Intuitive UI designed for users of all abilities.
• Get signatures on all devices including mobiles & Macs.
• Intuitive editor using drag-and-drop technology.
• Use different templates for individual users or various groups/departments.
• Update any signature element & apply changes instantly.
Exclaimer Cloud - Signatures for Office 365
How does it compare to Office 365?
Exclai
mer
Cloud
Offic
e
365
Add signature under most recent reply
Embed HTML images
Convert plain text emails to HTML
HTML signatures on mobiles & Macs
Include Office 365 Directory details
Assign signatures by group without additional rules
Hide contact sections with blank attributes
HTML signature editor
Preview signature while editing
Ability to have user photos
Set signatures based on time & date
Microsoft CSP partner looking to expand your portfolio, innovate and add value to customers.
Office 365 reseller or managed service provider searching for new ways to stand out from your competition.
Put us to the Test!
The proof is in the pudding, we’re proud to offer our partners internal use of Exclaimer Cloud for free.
Go-to-market
Dual branded contentVideoBrochuresTraining……and much more
Exclaimer’s Partnership Promise
Email Signatures for Dummies Guide
• Get the definitive Dummies Guide to Email Signatures
on turning your email signature into a valuable
marketing asset.
• Learn how to use email signatures for:
o Targeted marketing campaigns.
o Increasing your social presence.
o Improving brand management.
• Free copies can be requested at
www.exclaimer.com/dummies-guide
Conversational Office 365 Email Signatures Guide
• Get your free copy by renowned Microsoft MVP, J.Peter Bruzzese, and sponsored by Exclaimer.
• Learn about:
o The importance of uniform email signatures.
o Email signature consistency challenges.
o Exclaimer’s solution for cloud signatures within Office 365.
• Free copies can be requested at
www.exclaimer.com/office-365-email-signatures/guide
www.vuzion.cloud
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Moving your Customers’ Workloads to the Azure CloudCraig Gordon
• Help resellers build their own Azure based solutions around a set of defined frameworks
• Azure based “finished” services that can be resold
• Bespoke solution development support
• Service wraps to deliver operational efficiency
Azure GTM Model
Capability Development
Pre-Sales Engagement
Services and Frameworks
Initial Solution Categories
Frameworks
Finished Services
•Backup
•Identity
•IaaS
•Remote Desktop
•Example sizing options/designs and costings for each solution category
•ISV Solutions
•Reseller “Packaged” IP
Finished Services & Framework Offerings
ASR
Azure Backup Server
Azure IaaS Backup
On-Premise Backup
Backup Framework Offerings
Office 365 Backup
Framework Offering – On-Premise BackupAzure Backup with agent deployed on
each PC or Server
Framework Offerings – Azure Backup Server
This is a rebranded version of Microsoft System Centre Data Protection Manager (DPM) and is a Disk-to-Disk-to-Cloud solution.
Bespoke Solutions & ISV Enablement
Bespoke Solution & ISV Scenarios
Lift & Shift
(Move)
• Migrating application with no changes
• Reducing infrastructure cost (CAPEX), not willing to invest in application
• Moving packaged app not certified for Azure
• One or small number of applications
• IT controlled and managed
• Need to control OS and instance
Lift & Port
(Re-Model)
• Modernizing application
• Leveraging scale, reducing infrastructure management overhead (OPEX)
• Transition to PaaS
• One or many applications
• IT controlled and managed
Build for Cloud
(New Build)
• New modern applications
• Large scale
• Ability to start small and grow very large
• Building SaaS applications
• Moving to DevOps model
• Unpredictable growth
• Large number of databases
Operational Delivery
• Providing core operational services to increase the efficiency and profitability of the delivery of Azure based solutions
Operational Delivery
Billing
Simplify and automate the billing of customers for Azure based workloads
Managed Services
Monitoring, Patching, Management, Reporting & Support
Support
Operational support services to help resellers get to revenue with Azure services more quickly
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Securing the Cloud GenerationSian John
Presenter
Securing the Cloud Generation
Siân John, EMEA Chief Strategist
File
UR
L
Whitelis
t
Bla
cklis
t
Cert
ific
ate
Machin
e
Learn
ing
182M web
attacks blocked
last year
Discovered
430 millionnew unique pieces
of malware last year
12,000+ Cloud
applications
discovered and
protected
100Msocial
engineering
scams blocked
last year
1Bmalicious emails
stopped last year
175M Consumer and Enterprise
endpoints protected
9 global threat response centers with
3,000 Researchers and Engineers
1 Billion previously unseen web requests
scanned daily
2 Billion emails scanned per day
CLOUD
GLOBAL
INTELLIGENCE
SOURCED
FROM:
EU General Data Protection Regulation (GDPR)
Directive RegulationTODAY
:2018:
Right to be forgotten
Parental ConsentData Protection
Officer
Extra-territoriality of GDPRFines and penalties
Joint Liability of Controllers and Processors
Mandatory Breach Notification
Technology Considerations for the GDPR
Know your Personal data Process Data Lawfully Embed privacy Protect Personal Data
PROTECT PERSONAL INFORMATION THROUGH ITS LIFECYCLE
Advanced Breach Detection, Remediation, & Notification
ATP
Analytics
Endpoint
Server
Web / CASB Cyber Security Services
DLP
CASB
Web
CDPEncryption
Personal Data Protection Everywhere
PR
OT
EC
TD
ET
EC
TR
ES
PO
N
D
Technology Risk Management
DLPData Insight
CASB Audit
CCS
EPM
Understand Data Risk
Understand, Report, and Remediate Compliance
Unparalleled Threat Intelligence
Endpoint175M
endpoints protected
Email2Bm emails
scanned/day
Web1.2Bn web requests
secured/day
Physical & Virtual Workloads
64K Datacenters protected
Cloud Security12,000 cloud applications
secured
PR
EP
AR
E
VIP / MPKI
Complex User Definition
Regional
Office
Headquarters
Data Center
Security Stack
Complex User Definition
Regional
Office
Headquarters
Data Center
Roaming
UsersPersonal Devices
Security Stack
Evolving Data Attack Surface
Regional
Office
Headquarters
Data Center
Roaming
UsersPersonal Devices
Security Stack
The Expanding NetworkDirect Connect Creates Expanded Networks to Protect
Regional
Office
Headquarters
Data Center
Roaming
Users
SSL Encryption
IOT DevicesPersonal Devices
SSL Encryption
Security StackSSL Encryption
Multi-Phased and Multi-Staged Attacks
Regional
Office
Headquarters
Data Center
Roaming
Users
Security Stack
SSL Encryption
SSL Encryption
SSL Encryption
IOT DevicesPersonal Devices
Innovation for the Cloud Generation: Ensuring Safe Cloud Usage
Regional
Office
Headquarters
Data Center
Roaming
UsersIOT DevicesPersonal Devices
Integrated Cyber Defence Platform
Local
Intelligence
File
UR
L
Wh
ite
list
Bla
cklis
t
Ce
rtific
ate
Ma
ch
ine
L
earn
ing
On P
rem
ises
SIEM Integration
Data Center
Security
EncryptionContent
Analysis
Web
Protection
Performance
Endpoint
Cloud
Cloud Web
Protection
VIP
Identity
Cloud
DLP CASB
Managed
PKIMessaging
Data Center
Security
Cloud Sandbox
Cyber Security Services
Encryption
Compliance Advanced Threat
Protection
Endpoint
Encrypted
Traffic
ManagementDLP Security
Analytics
Management Malware Analysis
SOC Workbench
Third Party Ecosystem
Clo
ud
Shadow IT
Discovery & Controls
Cloud Compliance
Tokenization
Cloud Incident Response
Cloud Investigations
Cloud Policy & Remediation
Cloud DLP
Cloud Intrusion Detection
Cloud Malware Detection
Multiple Source of Data & Control Points
Proxy
CASB Gateway
Events
Outside
Perimeter
Enterprise
Perimeter
Cloud API
Office 365 + Symantec Security Offer Business Benefits Better protection, cost savings, and more complete coverage for compliance are among the
benefits of a combined Microsoft O365 and Symantec solution:
Email Protection Advanced Threat Protection Data Protection User Access & Authentication
A better defense again known and unknown email viruses through link following and heuristic technology means fewer attacksget through. This reduces the risk of data loss and the need for remediation. Leaving employees to be more productive.
Advanced threat protection requires more advanced methods to detect unknown threats plus correlation across email, network, and endpoints. The ability to “connect the dots” means faster time to remediation, reducing costs and damage to reputation.
Data loss can occur at the endpoint (mobile or network), cloud, or as data is in transit. Having a single console, one policy, automated remediation, and sophisticated content detection (reducing the number of false positives), that spans all channels reduces the risk of a breach and increase IT productivity.
A user-friendly, tightly integrated solution to validate users before they access any app (including O365) or data reduces the risk of data loss and damage to reputation. Reduce the risk of non-compliance with a single point of control that supports all cloud apps. The ability to scale cost-effectively reduces costs and product churn.
Effectively stops new & emerging threats with multi-layered technologies and intelligence from one of the world’s largest GINs
Blocks stealthy threats with cloud-based sandboxing and deep, comprehensive visibility into targeted and advanced threats
Outbound MailIncoming Mail from Office 365
Delivered Mail
Connection-level spam and detection
Signature-based spam andthreat scanning
Advanced heuristics (Skeptic)
Real-Time Link Following
Cloud-Based Sandboxing
Click-Time Protection
PROTECTS AGAINST
• Malware
• Advanced threats
• Spear phishing
• Business email compromise
• Spam
• Bulk mail
Effective Threat Protection for Office 365
Confidential Data Protection
Granular DLP policies protect sensitive data and help address legal and compliance requirements
Policy-based encryption policies automatically safeguard the security and privacy of confidential emails
99
PC
I HIPAA GDP
R
Customizable
ControlSensitive
Information Protected
Quick, Secure Message Delivery
Fast, Seamless
Encryption or
Decryption
Advanced Multi-
Channel Coverage
Symantec Email Security.cloud
Symantec DLP Cloud
Added Offerings,One Cloud
Single cloud login for access to integrated offerings: Data Loss Prevention and Data Center Security
Advanced Mobile Capabilities
Improved protection for mobile app management, Norton workspace and vulnerability assessments
Embedded Encryption Recovery
Self-service encryption key recovery for end-users and native encryption key management for IT
The Future of Unified Endpoint Protection
Expanded and Improved Capabilities for More Integrated Security
100
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Cloud Backup – Modernise your Data Protection StrategyBekalu Walle
104ACRONIS © 2017
BUSINESS DATA IS SAFER THAN EVER WITH ACRONIS BACKUP CLOUD
Protect your data from multiple threats and use unique Acronis
Active Protection technology against ransomware
105ACRONIS © 2017
Acronis: 14 Years Protecting Digital Lives & Businesses Worldwide
500,000+business customers
50,000,000+OEM licenses
5,000,000+consumer customers
5,000+petabytes of data under
Acronis protection
50,000+partners
EUROPE 40% AMERICAS 40% APJ/MEA 20%
+200,000 SMBs +200,000 SMBs +100,000 SMBs
Global Headquarters in Singapore
106ACRONIS © 2017
What Happened on 12-May-2017
How could we have better prepared?
How can we prepare for the future?
Google News, 12-May-2017 at 7:10pm EST
Acronis Active Protection™
stops WannaCry!
To keep up to date follow us at http://blog.acronis.com
and @Acronis on Twitter
WannaCry ransomware penetrated telephone companies, hospitals, manufacturing and government
structures– in over 100 countries ?
107ACRONIS © 2017
What is Ransomware?
Ransomware is malicious software that locks vulnerable systems or holds data on them hostage and
asks for money from data owner to regain control.An actual ransomware example.
Waking up to this on your computer makes for a bad day.
108ACRONIS © 2017
Acronis Active Protection™ uses innovative data analysis and a self-learning algorithm designed to both
intelligently detect and block ransomware.
Ransomware detection offered by
other vendors may not be enough.
Unique Acronis Technology to Fight Ransomware
Acronis Active Protection does things the others cannot
Using Acronis Backup Cloud unique features you can
instantly restore any data affected by any attack.
109ACRONIS © 2017
What You Can Do Today
• Inform your customers on Acronis data anti-ransomware and Acronis Backup Cloud protecting from other threats
• Acronis Active Protection keeps data safe when the front-line is compromised
• Introduce your customers to
Acronis Backup Cloud features
• Protecting multi-format data from ransomware and other threats
• Innovative technologies from Acronis protect data better than anyone else
110ACRONIS © 2017
Backup is Critical Ransomware Defense
Ransomware infections are growing fast:
Cybercriminals will collect $4B in ransoms in 2017
Getting smarter: Software defeats many traditional
endpoint security measures
Backups are a critical
line of defense
111ACRONIS © 2017
Protect Customer Data from Multiple Threats
Multiple Threats require a Multi-Layer Defense Strategy
• Apply regular backups
• Patch known vulnerabilities (e.g. install updates regularly)
• Deploy endpoint security measures (e.g. anti-virus software)
• Use network segmentation to prevent worm propagation
• Educate users to be alert of infiltration vectors
-Dubious email links and attachments
-Virus-bearing websites
-Malicious online ads
-Infected USB drives
Implement 3-2-1 RuleEducation
Segmentation
Deflection
Mitigation
Active Protection
112ACRONIS © 2017
Best Practice Data Protection: 3-2-1 RuleBacking up data backups gets more complex. Companies strive to protect, but also to maintain access to their multi-platform multi-format data assets and restore access in case of disaster as quickly as possible.
Companies need to apply a comprehensive data protection policy, to ensure that at least one copy of data always survives. Following the 3-2-1 Rule will achieve this goal:
• Third copy offsite (in the cloud, with time stamp) protects data against physical disasters like theft, fire, flood, ransomware, virus, human malicious intent or error.
• Second copy should be created on an external to one’s computer (disk, tape, network share, node of a cluster)
• First copy is the original operational data created and used daily.
Maintain and keep up to date three copies of every piece of
important data, store that data on two different physical media
onsite and keep one copy offsite.
113ACRONIS © 2017
What Your Customers Need to Know
• Acronis Backup Cloud protects your data from ransomware attacks
• Acronis developed a unique Active Protection technology, designed to stop ransomware from affecting data, backups, and the backup agent itself
• Active Protection will be delivered inAcronis Backup Cloud 7.5 in Q3 2017
• Acronis will recover your data granularly for majority of platforms and business apps (Linux, Windows, SQL, Office365 mailboxes) or entire machine from bare metal
114ACRONIS © 2017
Acronis Hybrid Cloud Architecture
Acronis Protects your Entire Business – On-premises, Remote, Private Cloud, Public Cloud, Mobile
Easy-to-Use Customer-Centric Cloud Console
Any Protection Any Workload Any Storage Any Recovery
Archiving
Backup
Cloud Storage
Disaster Recovery
Archive Search
File Sync and Share
Monitoring
CLOUD CLOUD
ON-PREMISES ON-PREMISES
File Recovery
System Recovery
Bare-Metal Recovery
Granular Recovery
Dissimilar Hardware
Recovery
Physical Data
Shipment
Cloud Disaster
Recovery
Replication
High Availability
PHYSICAL
VIRTUAL
APPLICATIONS
MOBILE
DISKS
TAPE
NAS
SAN
FTP/SFTP
115ACRONIS © 2017
Next Steps
• Educate your customers on anti-ransomware and
measures against other data threats
• Protect your customers using Acronis Backup Cloud
with unique Active Protection technology
• Contact Your Cloud Partner for more information
116ACRONIS © 2017
Additional Information on Ransomware
Ransomware http://www.acronis.com/en-us/resource-center/resource/ransomware/
Ransomware Protection http://www.acronis.com/en-us/personal/ransomware-protection/
What is ransomware http://www.acronis.com/en-us/blog/posts/what-ransomware
Osiris RansomwareNew ransomware virus
http://www.acronis.com/en-us/blog/posts/osiris-ransomware-new-addition-locky-family
How to prevent ransomware
http://www.acronis.com/en-us/lp/personal/how-to-prevent-ransomware
Ransomware attacks http://www.acronis.com/en-us/blog/posts/eric-oneill-most-ransomware-attacks-affect-home-
users
Posts and Pages from the Leader in Anti-Ransomware Backup
117ACRONIS © 2017
www.acronis.com
New Generation Data Protection
twitter.com/acronis blog.acronis.com facebook.com/acronis
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
The Modern MSPMichael Len
Platform Overview
Michael Len
© 2017 BitTitan, Inc.
2017-04
BitTitan: The Managed Services Automation Leader
In the business for 10 years+
Creator of globally renowned migration platform MigrationWiz®
5+ Million Users Movedto the Cloud
11,000+ Partners Worldwide
100,000+ Companies Across the Globe
© 2017 BitTitan, Inc.
2017-04 © 2017 BitTitan, Inc.
Emailmigration
ManagedServices
Workloadmigration
The Road to the All New MSPComplete
BitTitanMSPComplete
2017-04
The All New MSPComplete Platform
Generating recurring revenue
Discovering more revenue opportunities
Revenue
Utilizing the right people for the right job
Lowering costs through automation
Profit
Providing unique products and services
Retaining knowledge after employee turnover
IP
© 2017 BitTitan, Inc.
2017-04 © 2017 BitTitan, Inc.
MSPs can’t achieve maximum profitability doing things the old way.
No structured service delivery playbooks
Costly resources performing low-level tasks
Employee turnover = IP leaking
Low project manager to project ratios
Little visibility into customer satisfaction
2017-04 © 2017 BitTitan, Inc.
Delivery teams can’t reach maximum potential doing things the old way
Lack of standardization hurts customer sat.
Tasks assigned to wrong resource
Poor internal and external communication
Many repetitive manual tasks
Steep learning curve on new tasks
2017-04
Migration Process: Manual
© 2017 BitTitan, Inc.
2017-04
Migration Process: Automated
MigrationWiz
© 2017 BitTitan, Inc.
2017-04
Migration Process: MSPComplete
Automated
© 2017 BitTitan, Inc.
2017-04 © 2017 BitTitan, Inc.
Customer Dashboard
Customer-wide statistics
Top Service usage
Service & Feed summaries
2017-04 © 2017 BitTitan, Inc.
Delivery Center
Service status and progress
SLA compliance
Service & Task assignment
2017-04 © 2017 BitTitan, Inc.
Service (Runbook)
Service status
List of Tasks
Service customization
2017-04 © 2017 BitTitan, Inc.
Service (Runbook)
Step-by-step instructions
Time tracking
Perform other actions
Service status
List of Tasks
Service customization
2017-04 © 2017 BitTitan, Inc.
Service Library
Out-of-the-box Services
Custom Services
Filter & search
2017-04 © 2017 BitTitan, Inc.
Feed
Required action
System event
2017-04 © 2017 BitTitan, Inc.
Feed
Required action
System event
Alert details
2017-04 © 2017 BitTitan, Inc.
Reports
Report catalogue
2017-04 © 2017 BitTitan, Inc.
Reports
Report catalogue
Scheduled reports
Delivery cost and profit
2017-04
Benefits of MSPComplete
CEO/Exec: Increase your valuation• Make each service more profitable• Develop new intellectual property
Solutions Architect: Focus on what matters• Launch new services faster • Perfect scalable delivery
Project Manager: Scale across projects• Communicate easily, fix problems• Increase customer satisfaction
Senior Engineer: Enjoy your work• Focus on challenging projects • Eliminate menial tasks
Junior Engineer: Be more confident• Learn new skills by doing them• Onboard more quickly
© 2017 BitTitan, Inc.
2017-04
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Improving ROI with Document Automated SoftwareJonathan Keighley
Improving ROI with Document Automation Software
Qorus SoftwareBusiness Critical Document Productivity
Qorus Fast Facts
• Founded in 2008
• HQ in Seattle
• Offices in New York, London and Cape Town
• Gold Certified Microsoft Partner
• Application Development
• Cloud Platform
• Award winning Applications
Typical document challenges
65%Of content created is unused by sales
because it can’t be easily found
Finding and using content
$5,000Is the average cost of creating documents per
employee every year
Re-creating documents
92%Of employees still use email to review and
collaborate on documents
Old-school collaboration
Proposal
Contract
RFx SoW
Pitch
NDA
Agreements
Questionnaire
Create any business critical document
TagLocate Create Collaborate Measure
Qorus makes organisations more efficient and accurate when creating business critical documents like proposals, contracts, SoWs, RFP’s etc.
Qorus solution
Easily locate the best content and insert seamlessly
Create new documents containing smart fields
Collaborate with experts by assigning them document sections
Clip sections back to your database for future use
Measure content use, team contribution times and more
The Qorus difference
“Qorus was a game changer -- enabling us to dramatically increase efficiency, and we are on track to double the number of annual grant submissions.”
Teresa Docherty,Grants and Social Media ManagerBoys & Girls Club of Bellevue
Increase productivity
Reduced formatting time
Increase time to first-draft
A few key customers
Proposals and RFP responses
Merger and acquisition reports
Pitches, proposals and RFP responses
Contracts and proposals
Writing grant proposals
Results
Reduced the time the bid team spends collating and formatting content from 40% to less than 8%.
Bid content is easily stored and made searchable, resulting in further efficiency gains.
Qorus is helping the bid and sales teams improve and streamline the proposal creation process.
“We didn’t want to give the sales team another system tolearn, so I liked that Qorus plugs into Microsoft Office.”– Tim Quin, Head of Bid Management
Better Together | Qorus + TermSet + DocuSign + Office 365
Organise your content better using Machine Learning
Use content directly in MS Office to build better documents faster
Better compliance by securely and efficiently e-signing documents
Work in flexible and familiar tools for collaboration across teams, devices, and platforms
Qorus pricing
Pricing and plans
Thank you
For more information about
today’s sessions…Speak to a member of the Vuzion team!
Networking 13:00-14:00
+353 168 561 91
Thank you
Microsoft Dynamics 365Andy Connell
State of the Market
Customer Experience
2020 By 2020, customer experience will overtake price and product as the key brand differentiator.
Productivity40% of a worker’s productive time is lost when switching tasks. This costs the global economy $450B per year.
40%
Speed of BusinessOrganizations embracing digital transformation generate an average of $100M more income each year.
$100M
customers
products operations
employees
CRM ERP
CRM ERPMicrosoftDynamics 365
Common application platform: PowerApps, Microsoft Flow, Common Data Service
Microsoft AppSource
Microsoft Dynamics 365
Operations Sales
Field
Service
Customer
Service
Sales
Field
Service
Customer
Service
Operations
Relationships have
always been key to
winning in sales
Sales teams have become more productive…P
rod
ucti
vit
y
Relationship Building
Personal
Transactional
LOW
HIG
H
HIGH
Key trends:
• Telesales
• Role specialization
• Sales and marketing automation
• Self-service offerings
A wake-up call
of buyers don’t believe their sales
rep understands their business nor
that they can provide real value
77%
Source: Accenture study from 2014
What prevents reps from building the relationships they need to win?
Not finding all the key players
Not perceived as adding value$
Not able to manage multiple
relationships
Too much information, too little insight
Productivity & email
Social networksCRM
Productivity & email
Social networksCRM
LinkedIn Sales Navigator
Dynamics 365for Sales
Office 365
Unifying the seller
experience
Dynamics 365 for Sales
LinkedIn Sales Navigator
Office 365
Unifying the seller
experience
Microsoft
Relationship Sales
Welcome to the era of relationship sellingP
rod
ucti
vit
y
Relationship Building
Personal
Transactional
LOW
HIG
H
HIGH
Relationship selling
Build relationships with the right people
Make it easy to manage relationships
Offer insights & recommendations
Focus on the right
companies and people
Find every member of the
buying committee
Discover the best path
to reach each buyer
Keep track of buyers
and their needs
Identify risks
and opportunities
Engage buyers with
personalized content
Synchronize relationship
data across systems
Take actions based on
contextual recommendationsGuide sellers through multiple
complex relationships
Email Reminder
Follow up with Vincent Lauriant on Quote
Email Reminder
Follow up with Vincent Lauriant on Quote
*
10–99
SEATS100–249
SEATS
250–499
SEATS
500–999
SEATS
1,000–5000
SEATS
PRICE DECREASES WITH SEATS
If you would like to know more…
Speak to a member of the Vuzion team!
Email: [email protected]
Phone: +353 168 561 91
Website: www.vuzion.ie
Join the conversation.
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