A survey of Thermo King dealers throughout Europe has recently been carried out. The results will give operators ofThermo King equipment increased confidence that, when it comes to service or emergency repair work, they are inexpert hands and will receive the best service available.

The Thermo King European dealer network comprises 304 dealer service points throughout the continent, fromDenmark to Italy. Of these, 135 were surveyed. The results showed:

• An average of 7 fully trained technicians per location, ready to carry out emergency repair work

• 99% of locations available 24 hours a day

• 95% also open 365 days per year

• More than 80% conveniently located within 2 miles of a major motorway

• 90% of locations provide a mobile service on request

• 422 mobile service vehicles – an average of 3 per location – ready to travel up to 600 km (375 miles) to come to their customer’s aid

TThheerrmmoo AAssssiissttaannccee is Thermo King’s multilingualemergency communication tool, designed to putcustomers in direct contact with the nearestauthorised Service Dealer – no matter where theyare throughout the network.

Of the dealers surveyed, in 86% of the cases, theyor one of their customers had asked ThermoAssistance for service. On a scale of 1-5, where 5 isexcellent, the average rating given to the servicewas an outstanding 4.23.

For the many Thermo King customers who regularlymake trips across the continent with high value,temperature sensitive cargo, the results of thissurvey provide added confidence that they candepend on the Thermo King network to keep themon the move and their loads safe.

Superior ServiceSuperior Service

Extended Maintenance Intervals

Lower Life Cycle Costs

The latest example of Thermo King’s dedication to lower lifecycle costs is Extended Maintenance Interval (EMI), nowavailable on truck and trailer refrigeration units. EMI 3000,launched in February 2001, will be standard on all SL singleand multi-temperature trailer refrigeration units, whilst EMI2000 is standard on scroll compressor equipped truck unitsfrom January 2001. EMI will be the basis for costcalculations under the Total Kare Guaranteed MaintenanceProgrammes.

On EMI 3000, standard oil and filter maintenance intervalswill be doubled to 3000 hours. EMI 3000 units have new3000-hour oil and fuel filters, a 3000-hour cyclonic aircleaner and filter element, upgraded 12,000-hour enginecoolant and a new high grade mineral oil.

The EMI 2000 package uses an exclusive new 2000 hourby-pass oil filter and a 2000 hour fuel filter, combined witha new high grade long-life mineral engine oil and a new12,000 hour engine coolant. The increased service intervals- 2000 hours compared to 750 hours on a standardreciprocating unit - combined with the reduced need for interim inspections due to Thermo King’s exclusive 2-belt drive systemwill substantially reduce maintenance costs on scroll truck products.

With EMI as standard on all new SL and scroll units, the savings on whole-life costs can be dramatic, as the illustration aboveshows. The highly efficient oil filtration will help prolong engine life, and fewer filter changes will help you reduce clean-updisposal costs for used oil and dirty filters, thus reducing environmental impact.

INSIDE

FLOWERS BLOSSOM WITH UTS

PAGE 3

THERMO KING IN FRANCEPAGES 4-5

TESCO CHOOSETHERMO KING

PAGE 6

HINDELANG R-COMPAGE 7

EMIPAGE 8

Visit our website at

www.thermoking.com

Recommendedprice €3.00

A Thermo King Publication - SSaalloonn ddee llaa CCaarrrroosssseerriiee IInndduussttrriieellllee edition, Spring 2001.

Figure 1:Comparative whole-life cost savings (over 5 years) for EMI 2000 and EMI 3000. EMI 2000 is compared with standard reciprocating unit, and assumes annualoperation of 2000 hours. EMI 3000 comparison assumes unit operatingannually for 1,500 hours on diesel and 500 hours on electric power.

EEMMII 22000000 EEMMII 33000000

EEMMII

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UTS VSL-400Nabuurs, a medium-sized haulage company based in Haps, TheNetherlands, operates some 300 motor vehicles and some 350trailers/semi-trailers, about 90 of which are used fortemperature-controlled transport. Nabuurs recently evaluatedThermo King's new SL-400, with very pleasing results.

In temperature controlled transport the engine of the motorvehicle is not the only user of fuel, the reefer also adds to thefuel consumption. Therefore, a careful choice of the reefer canmean a reduction in fuel consumption - an important aspectconsidering the current high fuel prices.

Nabuurs compared the new SL-400 reefer from Thermo Kingwith its predecessor, the SMX-II. The new SL-400 replaced theSMX-II in an existing refrigerated semi-trailer, which Nabuursthen continued to use in their usual service.

According to Robert Hilton, responsible for the reefer units atNabuurs, this creates a realistic comparison, in which theSL-400 showed an excellent result with regard to fuelconsumption. When continuously working, the SL-400 neededapproximately 18 percent less fuel than its predecessor. And,because the SL-400 pulls down quicker to O degrees - up to a40 minute time-saving, and has much more efficienttemperature recovery after opening the trailer doors, neverusing more power than actually needed, an additional 7 percentfuel saving was noted. Altogether the SL-400 needed 25 percentless fuel on the same job than its predecessor.

Additionally, with Smart Reefer controls as standard, the SL-400is very easy to operate.

Flowers blossom with UTS

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José María Arnedo Medina, Director of Armesa Logistica,comments on Armesa’s choice of Thermo King.

“The performance of Thermo King is superior in themarketplace, the units are very reliable with very fewbreakdowns, and there is a very comprehensive back-up service.”

TThhee SSLL--440000“Our new unit, the SL-400, has increased capacity, withfaster pulldown and greater airflow. Temperature isdistributed more evenly, so eliminating the risk of loaddeterioration due to top freezing - especially important forthe fresh produce we carry. This improvement inperformance comes with no increase in noise level, whichmeans more comfort for the driver, and no increase in fuelconsumption. On the whole, the Thermo King equipmentand especially the SL-400 model offers an unbeatablecombination of quality, price and performance.”

PPeerrffoorrmmaannccee aanndd SSeerrvviiccee“Our main business is to Germany but we also haveroutes to Great Britain, Holland and Austria. Clearly themost important thing is not to have any breakdowns, butif they do occur, it is vital to have immediate service onhand. Given that we are transporting perishable anddelicate goods, we cannot afford any delays in repairwork. So, the large number of fixed and mobile assistanceunits that Thermo King offers within Europe ensures anydowntime is minimised.”

UUnnbbeeaattaabbllee PPeerrffoorrmmaanncceeffoorr AArrmmeessaa LLooggiissttiiccaa

SL-400

Flower Express of San Remo relies on Thermo King UTS refrigerationunits to ensure that flowers from the Riviera travel to Northern Europefrom Italy at a constant temperature and arrive in perfect condition.

The new UTS system uses cutting edge scroll compressor technology,the way forward for truck temperature control systems because itenables greater cooling capacity and ensures more rapid pulldown.The benefits are not only in terms of efficiency, but also fuelconsumption, reliability and durability. Plus, it is quiet and requiresfewer repairs - and thus less downtime - thanks to the system’sinnovative design, which has reduced moving parts by 83%.

According to Giulio Ghersi, owner of Flower Express, “The new UTSunit has resulted in diesel savings, as it is equipped with a CycleSentry start/stop control system. In addition, the new generation ofundermount refrigeration units provides greater reliability. As theroutes we use are particularly demanding during the winter, it is vitalthat the vehicle and all the various accessories should be reliable.”

“A further fundamental factor protecting the load on long journeys isThermo King’s Smart Reefer micro-processor monitoring system, whichenables the driver to check on the in-cab display that the boxtemperature stays the same throughout the trip – letting him take theright action at exactly the right time to prevent any deterioration inthe flowers”, adds Giulio.

These statements, drawn from experience, are proof that users doappreciate the return they get on their investment after choosing aleading edge system like Thermo King UTS refrigeration units. Fuelsavings, lower maintenance costs and greater resale value of theproduct mean that the total cost over the product’s life cycle isactually lower than the competition.

Thermo King has extended and developed its range ofdirect-drive multi-temperature small truck and van refrigerationunits to meet continuing growth in Internet-drivenhome delivery grocery business. Direct-drive units are becoming the choicefor urban deliveries whetherbetween the food stores andthe home or into shops.Compared with self-powered units they offerenvironmental benefitssuch as lower noise,reduced fuelconsumption, and lesspollution. Whole-life costsare lower and technologicaladvances by Thermo King meanthere is no longer any compromiseon performance.

HHiigghheesstt CCaappaacciittyy VVeehhiiccllee PPoowweerreedd uunniittssoonn tthhee mmaarrkkeettThermo King has further extended its vehicle powered truck range to offer the highest capacity and airflow from a vehicledriven unit available on the market. The new units aredesigned for large trucks up to 7.5 metres in length, withcapacities comparable to diesel units up to 6400 Watts at0°C and 4000 Watts at –20°C. The low noise units will offersubstantial fuel savings over self-powered refrigeration,combined with lower maintenance costs. Reliability is assuredthrough the use of Thermo King exclusive reciprocatingcompressors as standard.

NNeeww mmoodduulleess ffoorr mmoorree fflleexxiibbiilliittyyThermo King’s vehicle powered range for small trucks andvans is moving towards a modular design, giving thesimplicity of fewer condenser platforms, whilst allowing theflexibility to match the required modules to suit theoperator’s needs. So operators have a greater choice and canchoose units tailored precisely to their requirements.

Thermo King has recently upgraded its range of modules tooffer operators even greater flexibility. New modules includethe MTCH which combines bi-temperature capability with aheat facility. The MH heat module, MTC bi-temp and MTCImulti-temp modules have been upgraded. MAC134 andMAC404 cabin air conditioning modules will be available laterthis year.

The new modules will apply to the V-200 range for smallvans and trucks, and to the soon to be launched V-300. TheV-300 range will use the same platform as the V-200 range,and will have 12 models, all with the same ultra-slim andmodern appearance as the V-200. A choice of evaporatorswill be available for the bi-temp and multi-temp units.

25% lower fuel consumption with the new

-Series

--22-- --33--

Armesa Logistica (Jose Maria Arnedo Medina, General Manager).

One of the Nabuurs fleet equipped with the SL-400.

The fleet of heavy trucks operated by Flower Express, San Remo, transportflowers to Oslo, Stockholm, Copenhagen, Amsterdam and various Germancities. They are made up of tractor/trailer units with Unitrans cold boxesequipped with the latest generation of Thermo King UTS refrigeration units,with scroll compressors.

Unmatched CapacityMore Flexibility

THERMO KING IN FRANCE:

A STATE OF THE ART REFRIGERATION NETWORK:

Dealer Network Expands - New Depot in Zagreb

Dealer News Total KareDealer News

BBEENNEEFFIITTSSRReedduucceedd lliiffee ccyyccllee ccoossttss – by ensuring regular

maintenance checks, refrigeration equipment willbe maintained for optimum performance andreliability. IImmpprroovveedd vveehhiiccllee uuttiilliissaattiioonn – maintenancecan be scheduled at times which suitoperational needs most conveniently.LLoowweerr aaddmmiinniissttrraattiioonn ccoossttss – the regular

management information provided by Total Karewill eliminate the need for the customer to maintain

separate records on unit maintenance, leaving moretime for concentration on core business.

AAvvooiiddaannccee ooff uunnppllaannnneedd ccoossttss – Total Kare services offerfixed rates for repairs and maintenance throughout the term of the contract,

thereby eliminating exposure to unplanned repair costs, and providing improved budget and costcontrol.CCoonnvveenniieennccee – Total Kare will take responsibility for arranging regular maintenance. Emergencyrepairs anywhere in Europe can be conveniently booked with one telephone call. Regardless of where

the work is carried out, invoices will be issued from, and payments made to, one central point.All services are provided by the fully qualified and highly experienced technicians present in the

Thermo King European dealer network. For more information please call Thermo King Total Kare on +353 1 820 5333.

Maximise vehicle utilisation and enjoy the benefits of lower operating costs with a service programmefrom Thermo King Total Kare. With a comprehensive range of programmes on offer under theThermoGard umbrella, operators will be able to select one that best suits the needs of their business.

Thermo King’s Croatian Dealer, Termobil, has recently expanded its services to Thermo King customers in Eastern Europe withthe opening of a second sales and service outlet in Zagreb, the capital city of Croatia.

The Termobil headquarters will remain in Rijeka, but the depots will be kept in constantcommunication through their computer network. At the new depot in Zagreb, Thermo Kingcustomers will be able to take advantage of the services of the fully trained mechanicsand customer service personnel on site.

“We are very pleased to be able to offer our customers the added convenience of thissecond depot in Zagreb”, says Igor Tomljanovic of Termobil. “We are proud to be a partof the continuing expansion of the Thermo King Dealer Network into Eastern Europe, and

have further plans to spread our high quality services intoneighbouring Bosnia and Herzegovina.”

Since Termobil started operation in Croatia in 1992, it hasachieved and maintained a strong market leading position intransport refrigeration. Plans for 2001 include expansion intonew markets, taking advantage of the opportunities offeredby Thermo King Bus Climate Control and Light Rail.

With forty sales and service stations in France, hauliers are neverfar from a Thermo King agent. “Service is paramount in our line ofbusiness”, affirms Yves Renson, VP Sales and Service EAME ofThermo King. “From now on our outlets must not only sell aproduct but must also provide a range of services from salesthrough to after-sales services. What is becoming increasinglyimportant is the notion of global service. The integration of overallcosts remains a priority not only for us but also for our hauliers,”he adds.

“Thanks to the computerised service that has been in place fornearly two years now, we are in a position to monitor all ThermoKing units visiting our workshops in France and beyond,” affirms

Laurent Forcheron, Director of Sorhofroid in Lyon.

“Client satisfaction and the monitoring of their products comefirst. Therefore, thanks to the serial number and our ownpersonal system, we are able to monitor the lifespan of a unitwithin the Thermo King network. This prevents anymisunderstandings and automatically enables us to look afterour clients’ needs,” adds Laurent Forcheron.

This idea of global service is shared by Eric Lunven, Directorof Refrigeration Services in Paris: “We have completelychanged our business strategy over the past year. Our newpremises in Rungis enable us to be closer to our clients andthus to be more efficient.

Our fourteen mobile workshops continuously travel across theNorthwest and Northeast of Paris, carrying out any necessaryrepairs whenever they receive a call. They are therefore always onhand to deal with even the smallest problem, like a commonbreakdown.”

The same applies to the west of France. “With the SafetyAgreement guaranteeing yearly visits and services, we are morethan satisfying the needs of the hauliers,” affirms Alain Chartier ofSonafroid in Nantes.

“We currently cater for the needs of more than 1000 clients ineleven regions and we provide an all-year-round service twenty fourhours a day.”

“The French network was revamped a few years ago and iscurrently the most efficient network in Europe,” affirms RichardPedtke, President of Thermo King International.

“The French network has enabled us to become the market leaderin all areas concerning either lightweight commercial motors, trucksor semi-trailers.”

“This is of course due to the success of our products, but also tothe enthusiasm, availability and flexibility of our dealers. Theirstructures have enabled them to successfully adapt to thestandards of Thermo King. These structures are renowned the worldover and have become a trademark in relation to refrigeration,” adds Richard Pedtke.

The total service and maintenance programme

--44-- --55--

From left to right: Zoran Loncaric, Bozo Mlinarek, Igor Tomljanovic, Franko Nacinovic, Branka Vidakovic, Branko Grubisic and Bajazid Fazlic.

Sonafroid - NantesSorhofroid - LyonEFR - Agen SA Gaudry - Arras

Tesco choose

V-200

CD II MAX

for Home Deliveries

76Kühlspedition Hindelang

rely onR:COM

The Christian Salvesen Group has recently acquired seventy-sixnew Thermo King cooling units, as part of a plan to replace itsentire French fleet.

Christian Salvesen looks after the logistics requirements of itscustomers throughout Europe in sectors as varied as theagrifoods, chemical, automotive, food and consumer goodsdistribution and catering industries.

On delivery of the new equipment, Gilles Ricordel, Salvesen’sFleet Director for France, took the opportunity to talk about hiscompany’s choice of Thermo King equipment.

“Salvesen first opted for Thermo King in the early 1960’s, andsince then a real partnership has developed between our twocompanies. Thermo King gives us the products that meet ourneeds, and we are very happy with the service we receive fromour dealer.”

“As a large proportion of our transport activities here in Franceinvolves local distribution, we mostly use straight trucksequipped with RD-TLE and TS-600 units, and we are delightedwith the units and their new evaporators. For long-distanceruns, however, we opted for the SL-300 single temp and theSL TCI multi-temp units for our semi-trailer combinations.”

“Of course, all of our vehicles are fitted with DAS or Accutracdataloggers, which means we can track box temperature fromthe driver’s cab at all times. We view this as an essentialsafety feature and security guarantee, both for the shipper andfor the client.”

With five loading depots in France, the Salvesen Group makesdaily deliveries to the country’s supermarkets. The Group’sFrench activities have been centred around its facilities in Lille,Lyon, Strasbourg, Bordeaux and Salon de Provence for almosttwenty years.

Tesco Store’s rapidly expanding UK home delivery fleethas been joined by another batch of 280 MercedesSprinter 3.5 tonne vans, all equipped with ThermoKing’s ubiquitous V-200 refrigeration system suppliedby Marshall Thermo King. The latest additions bring thenumber of insulated vans used on its local homedelivery service to close to 600.

These latest fleet arrivals are all supplied on leaseagreements courtesy of CW Leasing, with full repair andmaintenance contracts. All 280’s have JC Payne dual-compartment refrigerated bodywork and are cooled byThermo King’s extremely popular vehicle engine-drivenV-200 refrigeration units.

Thermo King’s V-200 can also be specified in a multi-temperature version, and is ideal for vehicles in the10m3 to 20m3 body capacity range, drawing up to2,650 Watts at 0°C chilled and up to 1480 Watts on–20°C frozen applications. The refrigerants used are theozone-friendly HFC R-134a or R-404A.

The multi-temperature V-200 MAX TCI model comeswith a twin evaporator system that can be set tomaintain frozen or chilled temperatures. Other versionsof the V-200 series have hot gas heating operationwhich is useful for winter conditions or for special workinvolving the transport of goods where interiortemperatures above ambient must be maintained. Whenengine-driven, it has a heating rating of 750 Watts or650 Watts on electric standby.

Hindelang Kühlspedition boasts a fleet of over 500 temperature-controlled vehicles, in operation Europe-wide and directed fromcompany headquarters in Woernitz, around 80 kilometres west ofNuremberg. Satellite communication technology enables vehicles to beprecisely located at any given moment, while cargo hold temperatureis tracked at all times, as required by law. However, instead of readingand printing this data via a conventional PC or printer interface, thecompany has recently begun to transmit its information wirelessly,using Thermo King’s R:COM system.

R:COM essentially comprises two elements: a wall-mounted receiver atcompany headquarters, connected by cable to a PC, and R:COMmobile transmitters mounted onto individual vehicles. Apart from themain receiver on the roof of the company’s administration building,Hindelang has had two additional relay stations mounted on thenearby company workshop to cover the entire company premises,with additional transmitters soon to be fitted to the Hindelangrefrigerated warehouse.

“The system brings us both cost and quality benefits”, reportsManaging Director Manfred Hindelang. “The relevant data is alwaysavailable on-site and we know immediately which vehicles aredeparting and which are arriving and will therefore be available.”

As soon as a vehicle approaches a receiver, the mobile transmitterautomatically sends a vehicle identification signal (vehicle type andregistration) to the base station, together with all the informationstored in the vehicle’s data logger. Temperature and other operationaldata are therefore immediately available at headquarters. Any alarmconditions are identified at once and, depending on the gravity of thesituation, forwarded by email or SMS to the appropriate party.

As long as a vehicle is located within the receiver’s range, the systemwill not only relay data but also function as a traffic managementsystem for vehicles on site. R:COM can only communicate withThermo King data loggers and recorders. However, by installing aThermo King data logger, the system can be fitted to any trailer withother manufacturers’ reefers. Hindelang regards R:COM as simply thebest solution on the market.

In line with its commitment to providing the most efficientand reliable refrigeration units on the market, Thermo Kinghas developed and expanded its range of temperaturecontrol units for small to medium-size trucks. The CD-II MAXfeatures a new reciprocating compressor, exclusive to ThermoKing, which has been designed specifically to enhanceperformance with environmentally friendly R-404A refrigerant.

The new TK-208R reciprocating compressor replaces theTK10.5 swash-plate style compressor. It is designed forgreater efficiency and reliability and features an in-line two-cylinder crankshaft-driven compressor, electric clutch and JetLube oil separation system. The compressor has beenextensively tested for endurance and has been used inrefrigerated truck applications for many years in Japan.

The CD-II MAX also features a space saving condenser whichprovides maximum cab clearance and reduced truck bodyheight on conventional chassis. The evaporator optimisesspace below the evaporator for all types of cargo, maximisingcubic capacity. A lightweight aluminium frame increasespayload potential while the built-in microprocessor controllersimplifies system monitoring and troubleshooting.

The CD-II MAX uses two high capacity, long-life 12-volt DCevaporator fan motors that deliver an air flow volume of1,800 m3/hour with a discharge velocity of 4.9 metres/second.

The new model incorporates all the features of the CD-MAXrange including: a standard low decibel sound kit, in-cabcontrols, a TK2.49 two-cylinder diesel engine, a large electricmotor and a light-weight corrosion-resistant aluminium frame.

MAX EfficencyMAX Performance

UNITS

FOR SALVESEN

--66-- --77--

Everything under control: The Hindelang refrigerated vehicle is fitted with an R:COMtransmitter and satellite communications technology. Picture (right to left) MarkusHindelang, Rainer Mueller, (Thermo King Ulm) and Alexander Zankl (Thermo King Europe).

Mr. Michel Desdames (on the left), DAF Dealer Principal for Strasbourgand Mr. Gilles Ricordel, Salvesen Fleet Manager

Tesco Home Delivery van fitted with a Thermo King V-200.