loweslink® vendor inquiry · requirements for chargeback submission (same for all deduction source...
TRANSCRIPT
LowesLink®
Vendor Inquiry (VI)
Deduction SearchAuto Deduction (AD)
Lowe’s Logo and LowesLink® are registered trademarks of LF, LLC. All Rights Reserved.
Revision Date: September, 2016
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Agenda
• Home 3• Search 4-5• Deduction List 6-7• Deduction Detail 8-9• Chargeback 10-15• Overages 16-17
• Notes:• Reference “LowesLink® Vendor Inquiry - Deduction
Search” training document for process overview. • This training applies to Source Codes DT and PRC only. • The Deduction Number will begin with AD.
Slides
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Vendor Inquiry Home PageSelect Deduction Search Option
Note:[email protected] is the email address referenced on all screens
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Auto Deduction Source CodesDiscrepancy Tracking (DT) and Pricing Discrepancy (PRC)
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Auto Deduction SearchVendor Number Selected, Review Status, DT Source Code
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Deduction ResultsSort on Deduction Number to show AD
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Deduction ResultsDrill down to the detail by selecting the Deduction Number
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Vendor Deduction Detail AD
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Vendor Deduction Detail Deduction Legend
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Requirements for Chargeback Submission(same for all deduction source codes)
1. Rebilling instructions: ALL requests for repayment must be made within 30 days explaining the reason for denial. Proof of delivery on prepaid shipments must be attached or a proof of pickup on “collect” shipments. A carton breakdown and/or pallet breakdown along with the shipping and/or loading ticket is also required on both prepaid and collect shipments. In regards to vendor prepared crossdock inquiries, a shipping manifest is required as well.
2. Change chargeback option to Yes (defaults to No).
3. Enter chargeback amount.
Note: Only use a decimal to distinguish dollars and cents. No comma or other special characters in the amount field.
4. Select chargeback reason from drop down list.
5. Enter name.
6. Enter phone number.
7. Submit Response.
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Chargeback SubmissionChargeback Option
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Chargeback SubmissionChargeback Reason
Note: Chargeback Comments are mandatory if “Other” is selected
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Chargeback Submission
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Chargeback Submission ErrorChargeback submitted for more than Deduction Amount
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Chargeback Submission Successful
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Vendor Deduction DetailOverage Example
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Vendor Deduction DetailOverage Chargeback
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For Assistance
Please contact the Payables Contact Center by:
Email: [email protected]
Phone: (336) 658-2121, Option 3 then Option 1
Payables Contact Center Hours of Operation:Monday – Thursday from 8:00 AM – 5:00 PM EST
Friday from 8:00 AM – 2:00 PM EST
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