loyalty is dead. long live engagement
TRANSCRIPT
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7/29/2019 Loyalty is Dead. Long Live Engagement
1/5
2013 Predictive Consulting Group, Inc.All rights reserved. Reproduction prohibited.CHIEF CUSTOMER OFFICER COUNCILwww.ccocouncil.org | (978) 226-8675 Page 1
Loyalty is DeadLong Live Engagement
by Curtis N. Bingham
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7/29/2019 Loyalty is Dead. Long Live Engagement
2/5
2013 Predictive Consulting Group, Inc.All rights reserved. Reproduction prohibited.CHIEF CUSTOMER OFFICER COUNCILwww.ccocouncil.org | (978) 226-8675 Page 2
Loyalty is Dead Long Live Engagement
Curtis N. Bingham
Founder and Executive Director
Chief Customer Officer Council
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7/29/2019 Loyalty is Dead. Long Live Engagement
3/5
2013 Predictive Consulting Group, Inc.All rights reserved. Reproduction prohibited.CHIEF CUSTOMER OFFICER COUNCILwww.ccocouncil.org | (978) 226-8675 Page 3
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7/29/2019 Loyalty is Dead. Long Live Engagement
4/5
2013 Predictive Consulting Group, Inc.All rights reserved. Reproduction prohibited.CHIEF CUSTOMER OFFICER COUNCILwww.ccocouncil.org | (978) 226-8675 Page 4
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7/29/2019 Loyalty is Dead. Long Live Engagement
5/5
2013 Predictive Consulting Group, Inc.All rights reserved. Reproduction prohibited.CHIEF CUSTOMER OFFICER COUNCILwww.ccocouncil.org | (978) 226-8675 Page 5
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