lr;eso t;rs

Lokvani: An e-ffort to empower

lR;eso t;rs


Lokvani-the voice of the people

An e-governance initiative by

District Administration

and

National Informatics Centre

in Sitapur (U.P., India)


Challenges of E-governance in UP

Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it.

Mindset of Government employees (fear of losing extra income).

More efforts for G2G than G2C, leading to no perceptible benefits to common people.

Infrastructure, power, and communication problems.

Education, illiteracy


OUR ROLE MODELS

Computerized railway reservation system

Gyandoot, Dhar, MP


Lokvani: Introduction

An internet based network of 35 public kiosks (Lokvani centre) at tehsil and block level.

Established by private entrepreneurs without any government expenditure.

Fixed charges of Rs5/- to Rs10/- for availing

All the information/services put on web.


AVAILABLE FACILITIES Availability of land records (Khataunis) on internet. Online registration, disposal and monitoring of public grievances. Information of various government schemes/prescribed

government forms List of different development works / Schemes / Expenditure / Beneficiaries etc.

On line status of arms license applications. GPF Account details of basic Education Teachers. Details of work done under MPLAD / Vidhayak Nidhi. Allotment of funds to Gram Sabhas under different development schemes. Allotment of Food grains to Kotedars (fair price shops). Other useful information of public interest. Online tender submission / monitoring.


PUBLIC GRIEVENCE REDRESSAL

Senior Officers

Departmental officers

Field levelofficers/employees

?

EXISTING SYSTEM


Third Party, Lokvani Kiosk

Lokvani Server

DM

Concerned Department

LOKVANI - PROCESS


STRENGTHS OF LOKVANI

Easy availability of disposal reports to complaint.

Compulsion to come to District / Tehsil Head Quarter avoided.

Effective monitoring of all complaints / grievances.

24X7 services.

Monitoring of performance of district level officers is possible by senior officers at state headquarter.

Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc.


Achievements

More than 16,000 complaints registered and 12000 disposed off in just 5 months.

First successful E-Governance project in Uttar Pradesh

First District in country to provide On line Land records on Internet in Hindi.

Successful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability)

Replication of Lokvani is underway in entire state.

Already been implemented in Hardoi and Unnao district


DIFFICULTIES

Mindset of government functionaries.

Lack of satisfaction of meeting personally with the officer.

Enclosures cannot be attached with application.

Possibility of fake complaints.


How we did it Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan).

Plugging the loopholes and designing a new system in consultation with all District level officers.

Establishment of a registered society “LOKVANI,

SITAPUR” at district level.

Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000)

Weekly monitoring of performance.

Continuous updating of contents/addition of new features.


FUTURE PLANS

Home Delivery of “Nakal Khatauni” via courier services.

Installation of touch screen Kiosk.

Introduction of IVRS Facility in ‘Lokvani’

Online ‘Court Judgments and cause List ’

on Lokvani.


Thank You

When we both take

one step each,

We come two steps closer.

lr;eso t;rs

Documents