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2010-11Student Edition

Getting started

Services for you

Working from halls and home

Free IT training

Getting help

Map

IT@

LSE

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GETTING STARTED

Activating your IT accounton campus

You can activate your IT account at any time

from any LSE public computer room or computer

classroom, or the computer room in your

residence. You must know your LSE student

number before you can obtain your account. This

number is printed on all your LSE correspondence

and on your LSE ID card.

1. Go to any public computer in your residence

computer room on or campus. If necessary,

power on the computer, then press the [Ctrl]

+ [Alt] + [Delete] keys to display Log On to

Windows dialog box.

2. Type SELFREG (in capital letters) for both the

username and password and click OK to access

the account activation system.

3. Complete the account activation form by typing

the requested information.

4. You will be asked to choose a password for your

account: follow the onscreen instructions for

creating a valid password.

5. You will not be able to activate your account

unless you agree to the Conditions of Use of IT

Facilities at LSE.

6. Your username and email address will appear

on the screen. You may want to make a note of

these details. For security, please do not write

down your password.

Need help?

If you need help with IT account activation,

go to the IT Help Desk in the Library. Please

take your ID card with you.

IT Help Desk opening hours:Term time: Mon Fri: 9.30am 8pm

Sat & Sun: 11am 6pm

Vacation: Mon Fri: 9.30am 5pm

(closing at 8pm during Easter vacation)

Location: First oor, Library

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Activating your internetconnection in residences

When you arrive at your residence, you will be

provided with a network cable and a guide to getting

connected to the internet and other IT resources.

To access the internet from your study bedroom,

you must rst activate your IT account (see opposite

page). When you have your LSE username and

password you will be able to activate your internet

connection in your study bedroom.

You can also connect an additional computer

to the internet.

lse.ac.uk/itservices/activateResidencesInternet

Need help?

The Laptop Surgery offers free hands-onassistance with problems connecting the

internet and LSE resources.

Students can drop in to the Laptop

Surgery at the following times:

Term time: Mon Fri: 10am 4pm*

Vacation: Mon Fri: 11am 1pm

Location: St Clements Building, S198

Email: ITS.Remote.Support@lse.ac.uk

* After the rst part of each term, the Laptop

Surgery closes at 2pm

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SERVICES FOR YOU

LSE computersThere are over 1,000 PCs for students to use on

campus and in residences, some of which are

available 24 hours. For PC availability look out

for the plasma screens in building foyers, visit

lse.ac.uk/itservices/ndapc or use LSE Mobile.

Additional PCs and printing facilities for studentswith disabilities are available in the Library and PC

areas on campus. See page 15 for more details.

Using laptops and mobile

devices on campusThere are laptop data points in the Library. You

will require an RJ45 ethernet cable (straight not

crossover) to connect. The LSE wireless network

covers most of the campus as well as the social

and recreational areas in residences. Information

on how to connect your laptop and free tools toprotect it from viruses and spyware is available.

There are also guides on how to access LSE email,

H:space and more from MACs and mobile phones

(iPhone, Blackberry, Windows Mobile and other).

lse.ac.uk/itservices/remote

i-roam laptop loans60 laptops are available for students to borrow

and use in the library. They are located in the blue

charging cabinets.

lse.ac.uk/i-roam

LSE MobileLSE Mobile is a service for

students which lets you access

LSE information such as

campus maps, PC availability,

news and events, your course

timetable and more from yourmobile device.

lse.ac.uk/itservices/lsemobile

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PrintingThere are laser printers in all the student computer

rooms and areas. There is one colour printer in

the lower ground oor of the Library and one in

C120. All printing is double-sided by default.

Paying for printingThere is a charge of 4p per A4 side for black and

white printing and 30p per A4 side for colour

printing. To print on any of the student printers

at LSE, you will need credit on your printing

account. You can add credit;

online using the LSE Wallet,lse.ac.uk/lsewallet/printing

by cash or card at the Library Copy Shop

with coins only using one of the value loaders

on campus located in the Library, C120,

OLD.B.25 and S08

Using the printers

Always check you have enough credit in your

printing account before you print to a printer.

There are two ways that you can do this;

At an LSE computer, click on the symbol

on the taskbar

At the print workstation (displayed at the top

of the screen)

From an LSE computer:

1. Create and edit your document on any

public computer

2. If you are printing to a colour printer, click

Start I Programs I Accessories

I Connect to...colour printer

and choose either Library or C120 whichever is nearest to you.

3. Use the print command in the software

that you are using to send the document to

the network printer queue. If you are printing

to a colour printer, select the printer name that

you selected in the second step above.

4. Now log on to the print station (the computer

attached to the printer) to print the document

from the print queue. A list of job(s) which you

have sent for printing will appear.

5. Print or delete the jobs in your print queue as

desired.

From your own computer:

Visit lse.ac.uk/itservices/remote

If you experience any errors or

faults while printing, notify the IT

Help Desk in the Library. Please

keep any faulty printouts with you,

as this will help IT staff to diagnose

the problem more quickly.

Once money has been transferred

to your student printing account

from your LSE wallet it cannot be

refunded. Please bear this in mind

and only transfer small amounts,

particularly towards the end of the

academic year.

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SERVICES FOR YOUCONTINUED

ScanningThere are three scanners for student use. They

are located in C120, S502 and the lower ground

oor of the Library.

Email

The School uses the email program Microsoft

Outlook, which is available on every public computer

on the LSE network. Email may also be accessed

off campus using webmail, remote desktop or a

variety of email clients for both personal computersand mobile phones.

Students are allocated 200 MB for email. We

recommend that you develop a ling system,

frequently deleting and archiving mail to ensure

you stay within your limit.

H: space

Every student is allocated 250 MB of personal le

space on the network, called H: space. You mayaccess your H: space from every public computer

on the LSE network and, when off campus, via

the remote desktop or using VPN.

Files on H: Spaces are regularly backed up and

are retrievable for up to one month. If you need to

restore a le that has been deleted from your H:space, contact the IT Help Desk and notify them

of the lename, where it was stored on your H:

space and the date/time it was last saved.

Your telephone extensionin your study bedroom

If you are staying in a residence, your study

bedroom has a live telephone extension to

make outgoing calls using a Primus Calling Card

which can be purchased from your residence

reception. You can also set up Primus account

based calling using your credit/debit card by

contacting Primus Help desk on 845.lse.ac.uk/itservices/telecoms

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LSE for YouLSE for You is a personalised web portal

which gives you access to a range of services.

For example, you can view or change your

personal details; reset your Library and network

passwords; monitor and pay your tuition fees

online; and check your exam results. You canalso access online tutorials on how to navigate

and personalise LSE for You via its login page.

Use your LSE network username and password

to login to LSE for You.

lse.ac.uk/lseforyou

MoodleMoodle is the virtual learning environment

used at LSE. Moodle is used by some,

but not all, lecturers and provides web-

based support for your courses and

programmes such as course information

(including multimedia content), readinglists, discussion areas and online exercises

(ie quizzes).

You can access Moodle anytime, anywhere,

as long as you have internet access. Login using

your LSE network username and password.

http://moodle.lse.ac.uk

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Software sales

The IT Help Desk sells copies of some software

for students. Please refer to the software sales

page for information on up-to-date versions,

pricing and student discounts.

lse.ac.uk/itservices/purchases

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WORKING FROM HALLS

AND HOME

Using your computerfrom a private residence orfrom home

LSE does not provide its own dial-up networkso you will need to register with a UK internetservice provider (ISP) to use your computer froma private residence.

When away from LSE you can connect toLSE resources:

You need we recommend

Quick and easy access to email only Webmail or the Remote DesktopQuick and easy access to email, your email archiveand your H: space

The Remote Desktop

Access to email, H: space and other network drives The VPN

Mobile access to email from your Smartphoneor PDA

Microsoft ActiveSync, WAP,IMAP4, or POP3

lse.ac.uk/itservices/remote

Using your computerfrom halls

Visit lse.ac.uk/itservices/remote

See page 3 to nd out how to activate the internet

connection in your study bedroom.

Eduroam/JANET Roaming

Eduroam allows users visiting participating

institutions to access network resources usingthe logon credentials from their own institution.Eduroam allows users guest access at otheruniversities without requiring special guestaccounts. A guide to using Eduroam is available atlse.ac.uk/itservices/guides

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FREE IT TRAINING

Interactive computerbased training

We provide free access to over 900 online video

training tutorials through the VTC website. Tutorials

available include Photoshop, Dreamweaver and

computer programming amongst others.

Visit lse.ac.uk/itservices/training to sign up

for free access.

IT guides and FAQs

A series of online guides and FAQs offer advice

and quick solutions to the most frequently asked

IT-related questions.

lse.ac.uk/itservices/guides

Student workshops

A series of courses has been

developed to meet the needs of

students. Courses range from

beginner to advanced level and

are designed to support you

in your studies, as well as yourfuture career. The duration and

scheduling of classes is designed

to t in with the academic timetable

and all courses can be used independently,

on campus or at home. An LSE certication

scheme is available for students who attend a

suite of related courses. For upcoming studentcourses and to register for a course visit

lse.ac.uk/itservices/training

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GETTING HELP

Student IT Help DeskContact the IT Help Desk for support regarding

School-owned hardware and software on the

LSE network, network and email account issues

for taught students, and general IT queries.

Email: IT.Helpdesk@lse.ac.uk

Extension: 6728 (internal access) or

+44 (0)20 7955 6728 (external access)

Location: First oor, Library

Opening Hours:

Term Time:

Mon Fri: 9.30am 8pmSat Sun: 11am 6pm

Vacation:

Mon Fri: 9.30am 5pm

(closing at 8pm during Easter vacation)

For out-of-hours support, overnight, weekends

and public holidays, 365 days a year, phone thenumber of the IT Help Desk and your call will be

automatically diverted to our helpline service.

VITA (Virtual IT Assistance)

Double click on the

Virtual IT Assistance

icon on the desktop of

a campus PC, to get

real-time assistance from

a Help Desk Advisorduring opening hours.

See lse.ac.uk/vita

for more information.

Self service portalThe IT Services self-service portal is simple, easy

to use, and allows you to log, track and update

your IT support calls yourself.

http://supportworks.lse.ac.uk

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IT Services websiteThe IT Services website contains

information about the latest

developments in IT services for

students, along with helpful online

guides and FAQs, information

about IT facilities, software salesand information, advice on using

your own computer or mobile

device, information security and

training opportunities.

See lse.ac.uk/itservices

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Laptop SurgeryContact the Laptop Surgery for free advice and

hands on assistance with problems connecting

to LSE resources from personally-owned

laptops and mobile devices. Students can drop

in during opening hours.

Website: lse.ac.uk/itservices/remote

Email: ITS.Remote.Support@lse.ac.uk

Location: S198, St Clements Building

Opening Hours:

Term time:

Mon Fri: 10am 4pm*

10am 2pm

*during the rst part of each term, open until

4pm. Check our webpage for more details.

Vacation:

Mon Fri: 11am 1pm

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Reporting a fault with yourtelephone in your residence

Visit the online interactive fault diagnosis and

fault reporting tools for telephone handset faults,

dial 2222 from reception. To report faults with

your Primus Calling Card call Primus customer

care from your room extension on 849, or toreport faults with your Primus account based

calling on 845.

Support for disabled studentsIT Services is committed to the provision of

facilities and support for disabled students and

staff, to assure equality of services. Additional

PCs and printing facilities for disabled students

are provided in the public computer areas

in the Library. Other facilities are available inthree dedicated PC rooms on campus. We

also provide one-to-one support for disabled

students who wish to become familiar with

adaptive technologies and software. To book an

appointment, please contact the IT Help Desk in

the Library or nd further information at

lse.ac.uk/itservices/accessibility

GETTING HELPCONTINUED

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?

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MAP

K60

G017

C120

D010

L50/56

S03, S08, S018

S073, S075, S170, S175, S177

NAB1.08, NAB2.07

Lib LGF, GF, F1, F2, F3

OLD.B.25

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Facility Location (and number available)

PCs Lib (481), C120 (105), OLD.B.25 (36), G017 (26), D010 (17),

K60 (12), L50/56 (21), NAB 1.08 (14), NAB 2.07 (14), S502

(4), St Clements computer classrooms (149)*

*Check plasma screens for availability as classrooms may be in use

PC Pods (mobile group

work stations)

Lib LGF study rooms (4)

Value loaders Lib LGF, GF, F1 (3), OLD.B.25 (1), C120 (1)

Printers Lib (14), C120 (5), OLD.B.25 (2), G017 (1), D010 (1), K60

(1), L50/56 (1), NAB 1.08 (1), NAB 2.07 (1), S502 (1),

St Clements computer classrooms (7)*

*Check plasma screens for availability as classrooms may be in use

Colour printers Lib LGF (1), C120 (1)

Wireless zones Most areas. See lse.ac.uk/itservices/wireless

Laptop data points Lib LGF, F1, F2, F3 (307)

Scanners Lib LGF (1), C120 (1), S502(1)

PC availability plasma screens Across campus in most buildings, and on your mobile

using LSE mobile.Facilities for students with

disabilities

Restricted access PCs in Lib GF (2), Lib LGF (6),

NAB1.08 (1), NAB2.07 (1)

Restricted access printers in Lib GF (1), Lib LGF (1)

3 dedicated PC rooms for students with disabilities in the

Library (R25,26) and St Clements Building (S073)

See lse.ac.uk/itservices/accessibility

Conditions of Use of IT Facilities at LSE

By accessing and/or using the IT Facilities, you agree to be bound by these Conditions of Use includingall documents referred to in them, and you agree to adhere to the requirements of all applicable statutory

regulations and provisions.

Full conditions are available at lse.ac.uk/itservices/conditions-of-use

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IT Services

The London School of Economics

and Political ScienceHoughton Street

London WC2A 2AE

Tel: 020 7955 7727

Fax: 020 7955 7600

lse.ac.uk/itservices

This guide is also available on our

website. To enquire about availability

in other formats, please telephone:020 7955 7727 or

email: its.admin@lse.ac.uk

Design: LSE Design Unit

www.lse.ac.uk/designunit

Printed on 100% recycled stock.When this guide is updated in 2011please recycle it.