lsm: listening conference call 1
DESCRIPTION
TRANSCRIPT
LEVERAGING SOCIAL MEDIA: BECOMING A
NETWORKED ARTS NONPROFIT
Listening Cohort GroupConference Call 1: May 3, 2011
Track 1: Beginner
Beth Kanter and Julie Pippert, Zoetica
Photo by Geoff Livingston
Beth Kanter
Julie Pippert
Agenda
Roll Call (5 minutes)Quick Wiki Pointers (5 minutes)DYI Listening Experiment: First Steps (15 minutes)Peer Assist (25 minutes)Reflection and Next Call
Type Into Chat
Your organization’s name and why you selected the DYI Listening experiment …..
Roll Call: Phone/Voice
When I call your name, Unmute by *7, say hello and Mute by *6
http://zoetica-training.wikispaces.com/
Demo: Adding Notes To Your Journal
Your Turn: Add a sentence to your listening journal about why you decided on this experiment.
A reminder about where to get “just in time” help ….
http://zoetica-training.wikispaces.com/help
http://www.facebook.com/Beth.Kanter.Blog
Listening Experiment: First Steps
• Link listening to decisions• Work flow• Select an RSS Reader• Brainstorm Keywords
Step 1: Link Listening to Strategy Decision-Making or Learning
To get a better understanding of what people are saying about our brand, organization, or artistsTo analyze conversations online about an artist and art form that may help inform our marketing and outreach messagingTo understand who are the key bloggers who write about our art form that we should cultivateTo get a better understanding of what social media channel we should focus our time
Discover where our ticket buyers live on Social Media – we didn’t really know, and if we can’t find them, we can’t talk to them
Hear what they are saying about LGBT music and issues – by our nature we are involved in equal rights battles. Every time we step on stage, we make a political statement, and there are people in the world who fight vehemently against what we do and who we are. It’s imperative our ear is to the ground not just in music, but LGBT issues
Look for trends in GALA Chorus performances – adapt/adopt/innovate
Establish Social Media Best Practices
Help to prove value of Social Media to SFGMC Leadership – this speaks for itself.
SFGMC: Listening Goals
A minute of reflection
Type into the chat one or two simple goals for listening …..
#7unmute - #6 mute
Read
Analyze
ReportDiscuss
Action
Who will do the work?
1-2 Hours Per Week
Set Up
Transfer
Team or Solo
Select An RSS Reader
Good RSS Habits• Set up aside a small block of time to read your feeds everyday• Clean house often, RSS subscriptions tend to pile up• Don't feel like you have to read every post on every blog, use the "Mark Read" option
What RSS Browser Do/Will You Use?
Brainstorm KeywordsThe basic keywords you'll want to monitor are:Other nonprofit names in your spaceProgram, services, and event namesCEO or well-known personalities associated with your organizationOther nonprofits with similar program namesYour brand or taglineURLs for your blog, web site, online communityIndustry terms or other phrases that illustrate need
Get creative! Involve other people in your organization.
42nd Street Moon42 st moon42 Street Moonforty-second street moonforty second street moon42nd St Moon42ndstmoonGreg MacKellanAll show titles per seasonEureka TheatreEureka Theater
counterpulseperforming diasporaartist in residence namescounterpulse blogwords firstshaping san franciscodance discourse project
California Shakespeare TheaterCalifornia Shakespeare TheatreCalifornia Shakespeare FestivalCal ShakesJonathan MosconeSusie FalkAs the season approaches -- the names of that season's directors and productions.
Peer Assist
*6 mute*7 unmute
Reflection and Closing
• One minute of silence• Type into Chat: What is one thing you are going to do for your experiment before we meet again?
Check out the DYI Listening experiment on the wiki:http://zoetica-training.wikispaces.com/listenNotes on the Wiki, Next June 7th