luke_a_nelsonnewresume
TRANSCRIPT
PROFILE Organized, professional, self starter with excellent communication skills, seeks a customer service representative position.
COMPUTER SKILLS
TA2000, DST Smartdesk, DST Mainframe, AWD, KnowledgeBase, Avaya Dialer, CRA, Microsoft Office applications: Word, Excel, PowerPoint, Outlook, Adobe Photoshop
July 2014 - Present Boston Financial Data Services
Core Processing Associate
Using DST Smartdesk, Q.C. redemption forms for liquidiation requests Access AWD and TA2000 to process NASUs, LOST MAINT$, MAINT$, and
UEXR items
Major Accomplishments
Helped train other associates on Smartdesk Took on new client (Oakmark) with minimal training
April 2011- February 2014 Kelly Services – for Boston Financial Data Services
Proxy and Event Center Customer Service Representative and Floor Walker
Made Outbound calls to shareowners soliciting their Proxy votes Received Inbound calls from clients on behalf of shareowners Assisted new proxy reps with work assignments and provided technical support Ensured that reps stayed focused on the job at hand Using KnowledgeBase as a resource, answered questions that shareowners had
about their cost basis Discussed vote status with management Provide updated scripts to reps
January 2013- April 2013 Ranstad Staffing – for Computer Share
Mail Extraction Team Member
Sorted and batched mail to be scanned Trained new associates
December 2009 - April 2011 Dunkin Donuts – for Computer Share
Cashier/Baker
Tended to customers in Drive through and Counter Baked Bagels and Muffins Received and stocked items Delivered products to other franchises
LUKE NELSON420 walnut streetSoughton, MA 02072
H: (781) 344-2906 C: (781) 915-7627 E-mail: [email protected]
Luke Nelson Page 2
PROFESSIONAL EXPERIENCE CONTINUED
April 2010 – November 2010 Bertucci’s Restaurant
Pasta Line Cook
Opened and closed the Pasta station Cooked and prepared food
May 20005 – February 2010 Friendlys Restaurants
Grill Cook
Cooked and prepared meals Stocked the store with truck deliveries Trained staff Counted cash and made bank deposits
May 2002-February 2010
Various concession/restaurant/deli, retail and customer service positions
“National Amusements” Showcase Cinemas “Apollo Lighting & Electric upply Co.” “Musicland” Sam Goody & Suncoast Videos “Bobs Famous Discount Liquors/Deli & Foodmart” “TGIFridays”
EDUCATIONJanuary 2005 – December 2012
Massasoit Community College - Associates in Liberal Arts Media – expected graduation date: May 2016
September 2007 – May 2010
Bridgewater State University – Studies in Communications/Media
INTERESTSVolunteer work at a food pantry, hiking, biking, writing, painting and drawing
LINKEDINhttps://www.linkedin.com/profile/view?id=274444463&trk=nav_responsive_tab_profile_pic