Lync Voice opportunity for service providers

Nicolas PujadasEMEA Hosted UC LeadMicrosoft Corporation

TEL08

Lisa SlimMicrosoft Alliance Business Manager

Hewlett-PackardMPN partner since 1989HP Enterprise Business

Ro Kolakowski

Company Partner

6th Street Consulting

MPN partner since 2006

SharePoint

Lync Voice is changing the game for service providers

400% YoY growth in EMEA New models and players

GTM?Single tenant versus Multi tenant hosted (Ent versus SMB)White Label Versus In House (TTM)Not just Telcos: Hosters, PBX distis/SIs

“Lync is probably the most important thing to happen to the office worker since the PC came along.” – Bill Gates, Nov 2010

09 10 11 12 13 14

93%

94%

95%

96%

97%

98%

99%

100%

WE Hosted Versus On-prem IP PBX Biz.

HostedOn-prem

Western Europe Hosted Vs. Premises-Based IP PBX Business Voice Connection Installed Base, 2009–2014, IDC

White Label Hosted UC

Daniel AllenCEOSIPCOM

partner

Established March 2006, delivering hosted Voice

UK Headquarters, worldwide operation

Industry Leader, privately owned, 276% CAGR over the last 3 years

Customers include, Telco’s, Hosters, Systems Integrators

Working Strategically with Microsoft

Delivering White Label UC and Voice Enablement

About SIPCOM

Partnership – Experience, Knowledge, Support

Global Provider – Voice, Infrastructure, Billing

Go To Market – Modeling, Packaging, Sales Support

SIPCOM Strategy

Business Connexion

Johann van SchalkwykManaging Executive

partner

Algeria

Morocco

Mauritania

Mali

IvoryCoast Ghana

Niger

Libya

Nigeria

Cameroon

Chad

Central African Republic

Sudan

Egypt

Ethiopia

KenyaUganda

Tanzania

DR Congo

AngolaZambia

ZimbabweNamibia

South Africa

Mozambique

MadagascarMauritius

Markets Enterprise

traditionally Moving to SME

South Africa7 Regions & 32

Service Centres

UK & Africa6 Regions & 19

Service Centres

>1200 Field support staff

650,000 devices

supported

18,000 service calls/month

> R132MSpares holding

158470 Users supported

70% of retail market & POS

support

Business Connexion

Business Connexion

HostedUnified Communications, Collaboration, Messaging and CRM

Licencing and Systems Management

Consulting and Support

Technology Roadmap, Planning Services and Training

Collaboration as a Service with Hosted Unified Communications

Thomas BoudierCTOArkadin

partner

ArkadinOur value proposition

Founded in 2001 – 10th anniversary this year~150M USD forecast revenue in 2011, +20% over 2010

Collaboration Specialist

Pure-player in delivering

Collaboration Solutions:

Audio, Web, Video conferencing

ServiceMinded

Strong Focus on Customer Care,

Execution & Service Delivery

70% of our workforce is customer-facing

Global PlayerLocal Presence

45 Offices in 27 Countries

14 spoken languages

Arkadin/SIPCOM strategic partnershipon Hosted Unified Communications

Proposing fully-integrated, Hosted UC solutions to our customers worldwide

Based on Lync, Exchange 2010 & Sharepoint 2010 technology

Private Cloud, SaaS Model for a better TTM, lower TCOIntegrated to Arkadin’s Audio Conferencing Service

Leveraging on SIPCOM’s expertise in Hosted UC/Hosted PBX

Supported by Arkadin’s customer-centric approach

Arkadin Hosted UC offer

Swisscom Switzerland Ltd.

Marco DütschHead IP Communications PlatformSwisscom Switzerland Ltd.

partner

Swisscom Switzerland Ltd.

Swisscom Corporate Business is the leading full-service provider for communications solutions for business customers, ranging from single services though to complete offers

Corporate Business, Swisscom (Switzerland) Ltd.(as of 31.12.2010, FY 2010)

Customers 6 000

Employees 2 213 spread across Switzerland

Net sales CHF 1858 million

Segment result CHF 991 million

Lync Server 2010

Exchange Server 2010

SharePoint Server 2010

Unified Communications and Collaboration as a managed service

How Service Providers can differentiate

Round the clock support in all local languages (D/F/I/E)

End user support

End to end Service Management including connectivity, from endpoint to endpoint

Human service manager

Local datacenter

Partner can perform customising

Everything from a single source.(UCC-service, devices, Dect, mobile integration, network, connectivity, consulting, training)

main sitemain siteService

ManagementCenter (SMC)

ServiceManagementCenter (SMC)

sitesitehomeofficehomeoffice

publicaccesspublicaccess

mobilemobile

Managed Communications and Collaboration offer – consistent and complete

Telnor/datametrics

Ivar Hagen

partner

Competency Exam Pack Offer

Go to the MPN Booth or Purchase Online by July 29, 2011

Note: After July 29th, the Competency Exam Packs will not include a Second Shot (free exam retake). Order today!

Exam Packs can be purchased in the following denominations3 Pack – 30% discount + Second

Shot5 Pack – 35% discount + Second Shot

8 Pack – 40% discount + Second Shot20 Pack – 40% discount + Second ShotTo purchase, simply stop by the WPC MPN Booth or log on to

www.prometric.com/microsoft/partners

Complete a WPC evaluation and you’re automatically entered to win the daily drawing for a luxury vacation AND a chance to win instant prizes!

Learn more in the Microsoft Partner Network Booth

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© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.