THE WISE ENTERPRISEInstant Chime for

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Who is Instant?

• Founded in 2002 by former IBMers

• Demonstrated mastery of enterprise communication platforms

• Global customer deployments on eDiscoveryand Service Desk solutions

• US Navy and top global financial services and insurance companies

• Facilitating 2,700 chats/day for one global service desk

Reality Check

Service desk operations are only expanding in numbers and complexity as technology deployments and staffing levels grow

Endangered Species or Wise Enterprise?

How would you describe your service desk operations?

Endangered species with antiquated phone and ticketing systems

OR

Wise enterprise with integrated communication channels

What if Your Agents were Super Heroes?

✔ Handling more inquiries

✔ Solving more problems

✔ Rescuing more employees

✔ 2x more productive

✔ Cost, load and quality constant

Free Your Employees

Employees get hung up with technology glitches

Help, I can’t get into my email

I need another password reset

I am installing software and it is asking me for a

license key…

A True Customer StorySally, working from home, is installing some new software and encounters a question she can’t answer.

She starts a chat with the help desk and explains her issue and the “blocking” question, “What is my domain server and where can I get this information?”

12 seconds later she is connected with an agent who has her question, corporate id, and other info on hand. The agent immediately starts to research Sally’s issue.

1:13 seconds later Sally receives the answer that is ‘blocking” her installation process. 23 seconds later she says ‘thank you’ and moves on with her day

In less than 2 minutes, Sally initiated and resolved her issue with an agent across the globe.

Cloud-Based Chat

✔ Low cost of entry—pay as you grow

✔ Easy internal buy in

✔ Relatively easy deployment

✔ Limited productivity gains

✔ No enterprise platform integration

Service Desk for Lync

✔ ROI starts now—you own it

✔ Install in under 30 minutes

✔ Get more value out of your Lync investment

✔ Unlimited use cases—HR, IT, sales support & more

✔ Agent access to employee data for fast answers

✔ Reporting & metrics for informed decisions

Break Free with Chime

Transform your help desk agents into super heroes

Get your employees “unblocked” and back to work

Become a Wise Enterprise Today

Streamline service desk operations and improve service levels

The Next Steps

1. Get in touch2. Tell us about your Lync

environment3. Schedule a technical demo4. Start your free 30 day trial5. Give us your feedback

Go Ahead

Chime in for a 30 day trial and get your first3 queues free with up to 3 agents

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