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M330

SERVICE GUIDE

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Table of Contents

Chapter 1 Product Features and Hardware Specifications

Features………………………………………………….……………………………….. .……...…1-5

Phone Tour………………………………………………………………………….…………....... .…6

Front View………………………………………………………………………………….….……..….7

Rear View…………………………………………………………………………….………..……..…8

Top View………………………………………………………………………….…. ……….….……..9

Bottom View………………………………………………………………………………….……......10

Left View………………………………………………………………………………………..………11

Right View……………………………………………………..……………...…………………....….12

System Block Diagram………………………………………………………………………….…....13

Chapter 2 Diagnostic Utilities

Introduction………………………………………………………………...……….………………….14

Qualcomm Multiple Download Tool Guide……………………………………………..............14-25

Qualcomm WriteStation User Guide………………………………………..….........................26-35

Chapter 3 Service and Maintenance

Introduction…………………………………………………………………………………….………36

Disassembly and Reassembly Guide…………………………………………….....................36-59

L2 Troubleshooting Guide………………………………………………………….……………..60-66

Chapter 4 Diagnostic Tool SOP

Full OS and Factory OS switching method………………….………………...……..………...67-73

FASTMMI functional testing…………………………………………………..………..... .......74-103

Chapter 5 Serial Number Definition

Introduction of Acer FG SN………………………………………………………...………….104-111

Introduction of Acer KC PN and Acer KC SN…………………………………....................112-113

Chapter 6 FRU (Field Replaceable Unit) List

Exploded Diagram………………………………………………………………..………….…114-116

FRU List………………………………………………………………………………...........….117-121

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Revision History

Please refer to the table below for the updates made on this service guide.

Date Chapter Update

Copyright

Copyright 2015 by Acer Incorporated. All rights reserved. No part of this publication may be

reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any

language or computer language, in any form or by any means, electronic, mechanical, magnetic,

optical, chemical, manual or otherwise, without the prior written permission of Acer

Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representatives or warranties, either expressed or implied,

with respect to the contents hereof and specifically any warranties of merchantability or fitness

for any particular purpose. Any Acer Incorporated software described in this manual is sold or

licensed “as is”. Should the program prove defective following their purchase, the buyer (and

not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary

servicing, repair, and any incidental or consequential damages resulting from any defect in the

software.

Acer is a registered trademark of Acer Corporation.

Other brand and product names are trademarks and/or registered trademarks of their

respective holders.

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General Information This Service Guide provides you with all technical information relating to the basic

configuration for Acer’s global product offering. To better fit local market requirement and

enhance product competitiveness, your regional office may have decided to extend the

functionality of a machine (e.g. add-on card, modem, or extra memory capabilities). These

localized features are not covered in this generic service guide. In such cases, contact your

regional offices or the responsible personnel/channel to provide you with further technical

details.

When ordering FRU parts:

Check the most up-to-date information available on your regional web or channel. If, for

whatever reason, a part number change is made, it may not be noted in this printed service

guide.

For Acer-authorized service providers:

Your Acer office may have a different part number code than those given in the FRU list of

this printed service guide. The list provided by your regional Acer office must be used to order

FRU parts for repair and service of customer machines.

CHAPTER 1

Product Features and Hardware Specifications


Features………………………………………………….……………………………….. .……...…1-5

Phone Tour………………………………………………………………………….…………....... .…6

Front View………………………………………………………………………………….….……..….7

Rear View…………………………………………………………………………….………..……..…8

Top View………………………………………………………………………….…. ……….….……..9

Bottom View………………………………………………………………………………….……......10

Left View………………………………………………………………………………………..………11

Right View……………………………………………………..……………...…………………....….12

System Block Diagram………………………………………………………………………….…....13

1


Features

Following is a summary of the phone’s main specifications:

Operating System Windows 10 Can be upgraded to N/A

UI Version

Processor MSM8909 Quad-core 1.1GHz

Memory RAM 1GB LPDDR3 or 2GB LPDDR3

Internal Memory 8GB or 16GB

Available Memory for User 3GB or 11GB

Micro-SD slot Up to 32GB, SDHC 2.0 compatible

Display Size 4.5 inch

Display Type ■TFT-LCD □ AMOLED □2D □3D

IPS Support □No (But needs complied) ■Yes

Resolution FWVGA 854(H)x480(W) 16:9 ratio

ppi 218 ppi

Touch Touch technology Capacitive

Multi Touch Support □Single □Single with gesture

□Multi; 5 Points touch

■ Single Layer Two Touch

Touch Lens Type, □G/G ■G/F □G/F/F □Single Glass (OGS2 , Gorilla 3 , 2.5D

glass)□ On cell

□In cell

Air Gap Air bonding

Cover Surface Hardness 7H – AGC

Feature With Anti-Finger print Coating, without Quick touch

Printing Acer logo

Dimensions 136 X66.5 X 9.6mm

Weight 142g (with battery)

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Radio 4G :

LTE: [EU] 2100MHz(B1), 1800MHz(B3), 2600MHz(B7), 800MHz(B20)

LTE: [PA] 1900MHz(B2), 1700MHz(B4), 2600MHz(B7), 700MHz(B12)

LTE: [TW] 1800MHz(B3), 900MHz(B8), 700MHz(B28)

LTE: [JP] 2100MHz (B1), 1800 MHz (B3), 800 MHz (B19), 700(B28)

3G :

HSPA/WCDMA: [EU] [TW] 900MHz(B8) / 1900MHz(B2) / 2100MHz(B1)

HSPA/WCDMA: [PA] 850MHz(B5) /1900MHz(B2) / AWS Band(B4)

HSPA/WCDMA: [JP] 800Mhz (B6)/800Mhz(B19)/ 2100Mhz(B1)

2G :

GSM/GPRS/EDGE: 850MHz / 900MHz / 1800MHz / 1900MHz for All

HSDPA up to 42Mbps(Cat 24) , HSUPA up to 5.76Mbps (Cat 6)

GPRS Class 12 /EDGE Class 12

MMS, SMS, Email, IM

Dual Carrier Support □No ■Yes (remark: only down link )

AWS Band layout reserved □No ■Yes

AU Band (850/2100) layout reserved ■No □Yes

Connectivity

Wireless LAN IEEE 802.11 b/g/n

GPS GPS, with A-GPS support and SUPL

FM □No ■Yes (Using Headset as antenna)

Micro-USB □No ■Yes

HDMI ■No □Yes

Acer Cloud □No ■Yes

WPS ■No □Yes

Wireless Display(Miracast) ■No □Yes; Type

WiFi Direct ■No □Yes

Wireless Charging ■No □WPC □A4WP

Bluetooth Bluetooth® 4.0 with EDR

BT Profile Support:

■A2DP □ATT■AVRCP □BIP □BPP □CIP □CTP □DIP □DUN □FAX ■DID

□FTP □GAVDP ■GAP □GATT □GOEP □HCRP □HDP ■HFP ■HID ■HSP □ICP □LAP ■MAP □OBEX

■OPP■PAN ■PBAP□ PBA □SPP □SDA ■HOGP

□SAP □SIM □SYNCH □VDP □WAPB

Camera

Main 5M AF Flash LED ■Yes □No

2nd (3D) No

Front 5M FF Torch LED □Yes ■No

Others

HD Voice

Multi Microphone for noise cancellassions □No ■ Yes

Echo Cancelation □No ■Yes

WB-AMR □No ■Yes

Audio

Dolby Mobile ■No □Yes

DTS □No ■Yes

Receiver Single

3

Audio Jack 3.5mm

Speaker Single (without Box)

Media Format and

Codec Support

Video Encoder H.263, H.264 AVC, VP8

Video Decoder H.263, H.264 AVC, H.265 HEVC, MPEG-4 SP, VP83, VP9 (Android 4.4+),

WMV9

Audio Encoder AAC LC, AMR-NB, AMR-WB, PCM/WAVE (Android 4.0+), AAC+ (Android

4.1+), AAC ELD (Android 4.1+)

Audio Decoder AAC LC, AAC+, eAAC+, WAV, MP3, MIDI, Vorbis, AMR-NB, AMR-WB,

FLAC (Android 3.1+), AAC ELD (Android 4.1+), PCM/WAVE (Android

4.0+), Opus (Android 5.0+)

Image Encoder JPEG, PNG, WEBP

Image Decoder JPEG, GIF, PNG, BMP, WEBP

Ergonomic Design 1. Touch Screen

2. Side keys:

- Volume Up/Down/ Power Button

LED Indication Yes.

Sensors

Ambient L-sensor □No ■Yes

G-sensor □No ■Yes

e-Compass ■No □Yes

Proximity Sensor □No ■Yes

Gyro-sensor ■No □Yes

Barometer Sensor ■No □Yes

Hall-sensor ■No □Yes

NFC ■No □ Yes with Securety in SIM □ Yes with Securety in both SIM and IC

SIM slot SIM Type □Mini SIM ■ Micro SIM □Nano SIM

SIM Slot Numbers ■Single SIM only ■Dual □Tri SIM only

Water Proof ■No □ Yes; IP Level: _______________

Lanyard ■No □Yes

Text Entry Google input

Messaging

Universal inbox SMS, MMS, email

Email Gmail

IM Gtalk

Web Browser Chrome

Search Google Search

Entertainment

Video, Music Google Default

Music streaming No

Video streaming YouTube

Social network Facebook

Productivity Push mail Gmail

PC sync Google cloud sync

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Cloud sync Google Cloud; Acer Cloud

Office Google drive PDF reader

Location-based

Services

A-GPS Satellite Data Update

Maps & directions Google Maps, Latitude, Street View

Online App. Store Google Play

Power Voltage range/frequency: 100 ~ 240V AC, 50/60 Hz

DC output: 5V 1A

Battery Rechargeable/ Replaceable Li-Polymer battery

Capacity: 2,000mAh (Minimum /4.35V)

2G Stand-by > 250 hours (TBD)

2G Talk Time > 6 hours (TBD)

3G Stand-by > 250 hours (TBD)

3G Talk Time > 4 hours (TBD)

Quick Charge > 50% in 1 hour.

Removable: ■ Yes; □No

Packing List Device (With battery) ■AC adaptor, ■USB cable, ■3.5mm headset, ■ quick start guide,

■warranty card, ■Screen Protector film(removable), ■safety leaflet, □Pouch (optional) , □HDMI

Cable, □2nd Battery, □Universal Charger, □Extra Battery Cover(optional), □Active Pen,

□COA Label, □ Others: _____________________________________________

Optional Accessories

(In-Box)

□Wi-Fi display Adapter □Soft pouch □Stylus(active pen) ■Slim case ■Flip cover ■Bumper

band(TBD)

Optional Accessories

(Retail Box) ■Slim case ■Flip cover ■Bumper band(TBD)

Certification

EU SKU : CE / GCF Conformance / GCF OTA / GCF FT / GCF IOP / BQB / WiFi logo / WHQL / CTS /

Battery : BSMI

US SKU : FCC / IC / CTIA OTA / WiFi OTA/ PTCRB report

TW SKU : NCC/CE

JP SKU : JATE/TELEC/VCCI/PSE(Battery)

HAC ■No □Yes

Green Design

Must Comply with acer 707-0008-V7 Guidance of Restricted Substances In proceducts

Complete acer Eco-profile (including attachments) and tender questionnaire if any.

RoHS/WEEE □No ■Yes

PVC Free ■No □Yes

Halogens Free (FCS date after 2012.1.1, must comply with HF) ■No □Yes

Special New

Feature Requirement

□ Magic conference call function

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Accessory

Certification

Adapter :

■ CE logo for EU EMC (CB test report & EMC test report) /.

Safety:

□ UL license (for America safety)

■ TUV Certification (for German safety)

■ Gost-R license (for Russia)

□ C-Tick license (for Australia) / ……

■ BSMI license & CNS 14336-1 report for Taiwan and Malaysia.

Battery Cell :

■ UN38.3 (including 1.2 meter Drop Test Report) –SRICI or Beijing Inspection Bureau

■ U.N. Battery Shipping Regulations - Drop test 1.2m) and MSDS data.

■ EN60950-1 CB shall be included

1) 4.6.5 Adhesives for constructional purposes

2) 2.5 Limited power sources

3) 4.2.4 Mechanical strength – 250N force test

4) 4.2.6 Mechanical strength – drop test

5) 4.2.7 Stress Relief Test

□ TISI(Thailand only)

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Phone Tour

Six View

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Front View

Figure 1.1 Front View

# Item Description

1 FRONT CAMERA 6.5*6.5*3.9_500W

2 IR HOLE /

3 LED LAMP /

4 TOUCH SCREEN Cutting glass, bottom silkscreen

5 RECEIVER DECEORAION Aluminum, silver

6 RECEIVER MESH Black

2 6

3

5

4

1

8

Rear View

Figure 1.2 Rear View

# Item Description

1 REAR COVER PC, black

2 REAR CAM LENS Black, cutting glass, bottom silkscreen

3 FLASH LAMP PMMA, transparent

4 SPEAKER MESH Black

1

2

3

4

9

Top View

Figure 1.3 Top View

# Item Description

1 POWER KEY BUTTON Power on or off the phone.

2 AUDIO JACK /

2 1

10

Bottom View

Figure 1.4 Bottom View

# Item Description

1 USB Port /

1

11

Left View

Figure 1.5 Left View

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Right View

Figure 1.6 Right View

# Item Description

1 FRONT COVER PC+10%GF, black

2 MIDDLE COVER PC, silver

3 VOLUME KEY BUTTON Increases or decreases the volume.

1

2

3

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System Block Diagram

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CHAPTER 2

Diagnostic Utilities

Introduction

The M330 has a Qualcomm Multiple Download Tool designed to software upgrading and a

WriteStation Tool designed to write SN/IMEI/BT/Wifi, etc.

Qualcomm Multiple Download Tool Guide

1. Purpose:

This document is Qualcomm platform EMMC multiple download tool operating instructions. Applicable to

HQXA_CustomerDL_EMMC_V *. *. * And subsequent upgrade version, If the document version has updated

to the latest version shall prevail.

2. Scope:

Download the program applies to support Qualcomm support EMMC smart-phone, Use the relevant operator

to upgrade the software for updates. This guidance document is intended for customers to upgrade to guide

use.

3. Driver Install:

Unzip drive directory PlatDriversInstall1.8en.rar, run PlatDriversInstall.exe, proceed as follows.

3.1 Welcome

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Pic 1

3.2 Install Process

Pic 2

3.3 Driver Warning

Driver is not certified WHQL. The first installation will show the following dialog box. Please click still proceed

with the installation. The installation process to support multi-port will Tip many times.

Pic 3

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3.4 Driver Finish

Pic 4

After the installation is complete, the drive will need to restart the computer drives can automatically take

effect.

simpleio_win7.zip should install after

Run installsimpleio.bat after extraction

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4. Procedure

4.1 Program Install

The program can decompress compressed files used.

4.2 System Connect

PC through the USB port and the phone connection and to be upgraded

4.3 Run Program

(1) Connect to PC

(2) Run “PhoneOS.exe” Program. Program will starts normal.

(3) Will show as below.

Pic 5

Connected to the battery, press and hold the volume + connect USB until mobile interfaces appear lightning

symbols(Pic1), the computer will appear WP8 I/O port(Pic2)

Pic1

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Pic2

Support 1 drag 8 upgrade

5. Download Configure

5.1 Path Configure

The need for the path and port software to configure the software after the open as below.

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Pic 6

Select the software version FFU file

6. Download Process

After you configure the path and port directly point the main interface "Start" button to start the download

process.

This tool supports up to 8 threads to download

20

Pic 13

7. Flash Result

Upgrade is complete, if successful, the CMD window will disappear, if failed, will stay in the form.

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After flash done, M330 will boot and remain in Factory mode as pic.

Please click “FullOS” and status will show “Change mode success”

, long press “Power key” to shut off M330. Press power key to boot M330 can enter User mode OS.

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8. Download Except Process

At the same time holding down the power button and volume+ key. Waiting for the phone to

vibrate and loosen the power button. Long press the volume+ key, until the image below.

Then Should use PhonesOS tool change OS in FT OS

Encountered in the process of download abnormal situation lead to the upgrade fails. Mobile phones can't

boot. Insert USB Cable. Open Device Manage, Double click the red part of the picture, it will display driver

information. If there is a failure of the 9008 said the mobile phone has been upgraded. This is Emergency

download, Appear such circumstance needs the following upgrade.

Pic 15

8.1 Configure

Download mode needs to choose empty area, port configuration is the same as 6.2, path selection software.

23

Pic 16

D:QL621\A\Acer_TM01_1.007.00_EMEA_BGCS_EMMC_TES

T_20151228

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9. FAQ

(1) No Phone

Device Manager has a port, but the tool still shows No Phone, because there may be other tools occupy Diag

port. Investigation as follows:

Step 1: Please see if there is open to other PC side tools such as QPST and other tools on the computer. Yes

please turn off.

Step 2: See the end of the process there is no tool out of the high-pass process, such as QPSTServer.exe or

emmcdownload.exe Qualcomm and other similar tools process. Yes please exit out these processes.

Step 3: Re-disconnect the phone, power, re-open the tool, and then connect the phone.

The fifth step, if it cannot resolve. Please restart your computer and then connect your phone to open the tool

to try.

(2) Upgrade mode switch failure

Make ensure that before upgrading T card is not inserted, the investigation is as follows:

Step 1: Open the Device Manager to see whether the port to see if a drive is not installed.

Step 2: Check the battery, if the battery is low, the switch no device（the driver has not been WHQL certified，

need to manually update drivers）

Step 3 USB cable may be connected to the front USB port on the computer, hanging dead after switching

USB ports. Please plugged into the rear USB port.

(3) Manually update drivers

Automatically after the installation is complete driver, if the driver has not been certified WHQL, following

dialog box will pop up:

25

Click Next:

26

Automatic install:

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Qualcomm WriteStation User Guide

1：Environment requirement

1.1.Hardware environment

1.1.1. Computer，CPU 1.7GHz or above， 512M ram or above

1.1.2. Monitor，the resolution is 1024×768 or above

1.1.3. Stabilized D.C. source (4.0V/2A) or full charged battery of mobile phone 1.1.4. Mobile phone

1.2.Software environment 1.2.1. OS: Window2000, XP 1.2.2. WriteStation program: “HQ_WriteStation_V2.1.30_150825” 1.2.3. HQ Framework: “HQ_Framework_v3.8_151112” 1.2.4. USB driver: “PlatDriversInstall1.8” or above

1.3.Others 1.3.1.Power cable 1.3.2.USB data cable or UARR to USB cable 1.3.3. USB Hub when needed. Please note that USB Hub should be powered

2：Connection

3：Setup

2.1: Driver should be installed first. 2.2: HQ Framework should be installed before WriteStation tool was installed. Please keep default

settings while installing. 2.3: At last, WriteStation tool should be installed, and please keep default settings while installing. 2.4: All tools or drivers are mentioned above can be download from: http://192.168.25.184/wiki/tools.html

4：Write

4.1：Double click the icon show as below picture to run WriteStation：

Note: M330 all operation should be done when phone is powered on, and change OS in FTOS.

http://192.168.25.184/wiki/tools.html

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Please refer to CHAPTER 4 Diagnostic Tool SOP Full OS and Factory OS switching method

4.2：User interface of WriteStation

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4.3. Set parameters

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Password: 20120405

32

4.4. Set platform information A: Input number by manual Config the tool M330 should Config Platform YEP

Acer M330: indicates feature phone platform of YEP

Spread: indicates Spread platform

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4.7：Project information set

.

Print: print only Write: write number only Print&Write: write number first and then print these numbers. SN: SN writing will be enabled if this box is checked and disabled wile unchecked. BT: BT writing will be enabled if this box is checked and disabled wile unchecked. WIFI: WIFI writing will be enabled if this box is checked and disabled wile unchecked. IMEI: IMEI writing will be enabled if this box is checked and disabled wile unchecked. ExtFile:NetWork will be locked if this box is checked and ExtFile is selected BTFlag: BTFlag writing or checking will be enabled if this box is checked and disabled while unchecked. Generally, if BTFlag is checked, tool will check the BTFlag. FTFlag: FTFlag writing or checking will be enabled if this box is checked and disabled while unchecked. Generally, if FTFlag is checked, tool will check the FTFlag. ANTFlag: ANTFlag writing or checking will be enabled if this box is checked and disabled while unchecked. Generally, if ANTFlag is checked, tool will check theANTFlag. CITFlag: CITFlag writing or checking will be enabled if this box is checked and disabled while unchecked. Generally, if CITFlag is checked, tool will check the CITFlag.

Project：Project name, it can be omitted.

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Trace： here are two trace mode, “none” and “Access”, “none” indicates no trace information will be

recorded and “Access” indicates that written information will recorded in a access table. When user has chosen “Access” as trace mode, the written information will be recorded in a file named “Database.mdb” at the tool’s installation directory.

SWV：Please enter your soft ware version here to check software version matching and it can be

omitted.

4.8：IMEI control information set

Single: indicates that you want write one IMEI only into your handset. Double: indicates that you want to write two IMEI into your handset. Four: indicates that you want to write four IMEI into your handset. IsIMEICheck:check the validity of the last number of IMEI if this box is checked; IMEI2-AutoCreate: IMEI2 will automatically counted according to IMEI1 if checked. D-value: the delta value between IMEI1 and IMEI2

lowerRange：the lower range of IMEI.

upperRange：the upper range of IMEI. If the low value and the upper value are not zero at the same time，the

tool will compare the IMEI which will be written with the low value and the upper value. AuotAssign: decide if IMEI will be assigned automatically from the IMEI excel file configured at “IMEI File”, if this button is checked, only IMEI could be written.

35

4.9：BT control information set

lowerRange：the lower range of BT.

upperRange：the upper range of BT. If the low value and the upper value are not zero at the same time，the

tool will compare the BT which will be written with the low value and the upper value. AuotAssign: decide if BT will be assigned automatically from the BT excel file configured at “BT File”, if this button is checked, only BT could be written.

4.10：WIFI control information set

36

lowerRange：the lower range of WIFI.

upperRange：the upper range of WIFI. If the low value and the upper value are not zero at the same time，the

tool will compare the WIFI which will be written with the low value and the upper value. AuotAssign: decide if WIFI will be assigned automatically from the WIFI excel file configured at “WIFI File”, if this button is checked, only WIFI could be written.

Write IMEI, BT, WIFI successfully.

37

CHAPTER 3

Service and Maintenance

Introduction

This document contains general information about the phone, a list of tools needed to

perform the required maintenance and steps on how to disassemble and re-assemble parts

from the phone.

Disassembly and Assembly Guide I. Precautions

Before you perform any service and or repair on the phone, please follow the steps below first.

(1) Be sure that the phone is powered down.

(2) Disconnect the plug from the phone.

(3) Remove all rings, watches and any other metal objects from your hands.

(4) Always wear a ground strap on your hand to protect the phone from static discharge.

38

II. Appropriate Tools for Reference

The illustrations below show the appropriate tools that should be used for the phone’s

service and repair.

(1) Screwdriver

(2) Tweezers

Use a pair of tweezers to remove/insert cables.

(3) Disassembly Blade

39

III. Disassembly Steps

(1) Disassemble the battery cover.

Insert the disassembly blade to the hook and take off the battery cover.

(2) Remove the screws.

Use screw-driver to remove the 12 screws circled in red.

40

(3) Disassemble the 4G antenna cover.

Insert disassembly blade to the gap of antenna cover and rear cover, then take off the antenna cover.

Use tweezers to remove the speaker from the corner, please be careful when removing to avoid back

41

foam being separated from speaker.

(4) Disassemble the rear cover and side key buttons.

42

Insert disassembly blade to the gap of rear cover and front cover, then separate the rear cover from

front cover.

Use tweezers to take off the power key button from two buckles circled in red.

Use tweezers to take off the volume key button from two buckles circled in red.

43

The remaining part is the defined rear cover module, which includes the rear cover and camera lens.

(5) Disassemble the RF cable and rear camera.

Use tweezers to remove two ends of RF cable from MB and SB, then separate the rear camera from

MB connector.

44

(6) Disassemble the MB assembly.

Use tweezers to disassemble the LCD connector circled in red, the TP connector circled in yellow and

the power key FPC circled in blue from MB.

Disassemble the LINK FPC connector and take off the MB.

45

Disassemble the front camera (including back conductive fabric) and G-sensor rubber case.

The remaining part is the defined MB Module, which includes MB, power key FPC, waterproof label and

G-sensor rubber case (which also is taken as L2 repair material).

46

(7) Disassemble the SB assembly.

Disassemble LINK FPC connector, use tweezers to loosen the motor from groove.

The remaining part is the defined SB module, which includes the SB and motor.

47

(8) Disassemble the volume key FPC.

Use tweezers to disassemble the FPC, please be careful to avoid back gum of FPC being separated.

48

(9) Disassemble the receiver.

Use tweezers to disassemble the receiver from this direction, please be careful when removing to avoid

back gum being separated from receiver.

49

(10) Disassemble the device label and LINK FPC.

Please be careful when removing the LINK FPC to avoid back gum being separated from LINK FPC.

50

(11) When finishing disassembly steps, all the defined parts and modules are shown as below.

51

IV. Re-assemble Steps

(1) Assemble the LINK FPC.

Gently assemble the LINK FPC aligning to two positioning holes.

(2) Paste the device label.

Paste the device label from the right bottom corner.

52

(3) User tweezers to assemble the receiver on LCD module, remind that its shrapnels are downward.

(4) Assemble the volume key FPC.

Use tweezers to paste the volume key FPC aligning to two positioning holes first, then paste the left

side along the front cover.

53

(5) Assemble the SB module.

Firstly, connect SB with LINK FPC, remind that FPC’s white line should be parallel to connector cover.

Then fix the SB according to the positioning hole.

Finally, twist the motor coil for 2 circles and fix the motor on the groove.

54

(6) Assemble MB assembly.

Firstly, assemble the front camera on MB connector. Remind that FPC’s white line should be parallel to

connector cover. And camera’s back conductive fabric should be pasted on MB.

Then, assemble the G-sensor on MB.

55

Thirdly, slightly lift the left corner of device label and connect MB with LINK FPC. Remind that FPC’s

white line should be parallel to connector cover.

(7) Assemble MB module on LCD module.

Firstly, Assembly the MB aligning to 4 hooks and the front camera should be assembled in the groove.

Then connect the TP FPC & LCD FPC, and remind that FPC’s white line should be parallel to connector

cover.

Thirdly, compress the power key FPC along the front cover as the blue arrow.

56

(8) Assemble the rear camera and RF cable.

Assemble the rear camera on MB connector, and connect the RF cable to MB & SB.

(9) Assemble the side key buttons and rear cover.

Assemble the volume key button and power key button on the rear cover.

58

Then combine and compress the rear cover with LCD module & MB.

(10) Assemble the antenna cover.

Assemble the speaker on antenna cover, remind that two shrapnels of speaker are rightward.

59

Then compress the antenna cover on rear cover.

(11) Assemble 12 screws circled in red on the rear cover.

60

(12) Combine and compress the battery cover with the handset.

61

V. L2 Troubleshooting Guide

1. Fail to power on

NO. Issue Description Cause Solution

1 Fail to power on

Side key FPC isn’t welded well re-weld

side key FPC breaks replace side key FPC

MB has defects Refer to MB Service Manual

2. LCD issue


1 LCD shows blank

screen/white screen/lines

LCD FPC isn’t well assembled re-assemble LCD FPC

FPC breaks replace LCD

MB has defects Refer to MB Service Manual

Link FPC isn’t well assembled re-assemble FPC

Link FPC breaks replace Link FPC

SW cause re-update software

FPC connector damages replace LCD

2 LCD has defective

appearance

LCD scratches replace LCD

LCD is damaged replace LCD

1. Check if the FPC is damaged or

connects improperly

2. Replace the power key FPC

3. Check and repair MB

1. Check if LCD FPC is assembled in

place without breaking.

2. Use fixture to test LCD quality,

replace LCD if bad.

3. Check and repair MB.

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3. TP issue


1 TP touch pad fails

FPC isn’t well assembled re-assemble TP FPC

FPC breaks replace TP

MB is damaged refer to MB Service Manual

2 TP appearance has defects TP scratches replace TP

TP is damaged replace TP

1. Check if TP have

scratches, damages and

defective appearance.

2. Check if TP FPC is assembled in

place or breaks.

3. Use fixture to test TP quality, replace

it if bad.


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4. Side key buttons issue


1 Side key button has no

response

Side key FPC’s connection has

defects replace FPC

Side key button has defects 1.replace the battery cover

2.replace side key FPC

5. Charging issue


1 No charging

USB cable breaks Replace USB cable

Charging head is broken Replace charging head

MB is damaged Refer to MB Service Manual

2 Charging slowly

USB cable breaks Replace USB cable

Charging head is broken Replace charging head

MB is damaged Refer to MB Service Manual

1. Check the side key button’s

touching, if it is assembled in

place.

2. Check if the side key FPC are flexible,

if the FPC is inserted in place.

3. Check if the power key FPC is

welded well.

4. Check if the side key FPC isn’t well

connected or breaks; replace it if bad.


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6. Rear camera issue


1 Camera not prepared, not

working/No function

Rear camera FPC isn’t well

assembled re-assemble camera FPC

Rear camera is defective Replace the camera

MB is damaged Repair MB

2 Cannot start the rear

camera Rear camera is defective Replace the camera

3 Picture fault

FPC isn’t well assembled or

connection has defects re-assemble camera FPC

Rear camera has defects Replace the camera


7. Front camera issue


1 Camera not prepared, not

working/No function

Front camera FPC isn’t well

assembled re-assemble

Front camera is defective Replace the camera


2 Cannot start the front

camera Front camera is defective Replace the camera

3 Image fault

Front camera FPC isn’t well

assembled re-assemble

Front camera is defective Replace the camera


1. Check if the FPC is assembled in place or breaks.

2. Use fixture or good MB to test the camera quality.


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8. Antenna cover issue


1 no signal Antenna cover appearance is defective Replace antenna cover

Antenna shrapnel badly connect to SB Replace antenna cover

9. MP4 plays abnormally


1 Multi-media plays

abnormally


SW issue Upgrade SW

Speaker box is defective replace Speaker box

Speaker box isn’t well assembled re-assemble

1. Check if the camera FPC is assembled in place

or breaks.

2. Use fixture or good MB to test the camera quality.


1. Check if GPS/WIFI antenna is not

damaged and well connected to SB.

2. Check the GPS antenna quality.

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10. Earphone issue


1 No function Earphone socket is defective replace earphone socket


2 Earphone acoustic

anomaly

Earphone socket is defective replace earphone socket


11. Receiver/speaker box issue


1 Acoustic anomaly Speaker/receiver has defects replace it

MB/SB has defects Repair MB/SB

2 No sound

Speaker/receiver connects poorly re-assemble it

Speaker/receiver has defects replace speaker/receiver

MB/SB has defects Repair MB/SB

1. Check if the speaker/receiver shrapnel

connection to SB/MB.

2. Check the speaker/receiver quality.

3. Check and repair MB/SB.

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12. Microphone issue


1 Acoustic problem

MIC has defects replace

Miss assembling MIC rubber case Re-assemble

MB has defects Repair MB

2 MIC has no sound MB has defects Repair MB

13. Battery issue


1 Screen shows

charging but fail

MB has defects Repair MB

2 Fail to fully charge Battery problem replace

MB problem Repair MB

3 Fail to charge MB has defects Repair MB

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CHAPTER 4

Diagnostic Tool SOP

Full OS and Factory OS switching method

1. Qualcomm platform of Windows 10 mobile phone has two modes, Full OS respectively (user

mode) and the Factory OS (Factory production mode).

(1) Full OS screenshot:

(2) FactoryOS screenshot:

69

2. Qualcomm platform of Windows 10 mobile phones has the following two key combination,

they can enter the different state.

(1)Flashing mode

A. At the same time holding down the power button and volume+ key. Waiting for the phone to

vibrate and loosen the power button. Long press the volume+ key, until the image below.

B. Link the computer, with administrator privileges to open the cmd.exe.

70

C. Enter the file emmcdl (In the attachment).

D. Input command: FFUTool–list. As shown, says it has connected computer.

71

3、In the Flashing mode，Full OS and Factory OS switching method

1）Connect the computer and enter the Flashing mode.

2）Switch from Full OS to Factory OS, input command: FFUTool -setBootMode 1 Factory. The

phone automatically restart, and boot into the Factory OS.

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3）Switch from FactoryOS to FullOS, input command: FFUTool -setBootMode 0. The phone

automatically restart, and boot into the FullOS.

4、In the Mass Storage mode, Full OS and Factory OS switching method

1）Connect the computer and enter the Mass Storage mode.

2）Switch from Full OS to Factory OS, input command: emmcdl -p 1 -b BOOTMODE

bootmode_factoryos.bin，Below said switching is successful, then blackout and reboot phone,

phone will enter the Factory OS.

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3 ） Switch from FactoryOS to FullOS, input command: emmcdl -p 1 -b BOOTMODE

bootmode_fullos.bin，Below said switching is successful, then blackout and reboot phone,

phone will enter the FullOS.

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FASTMMI functional testing

1. Preface

This document use for qualcomm platform smartphone production test process, to certain

model of qualcomm platform smartphone functional test instruction in production, the

purpose is to confirm the item function is normal or not.

2. Functional testing detail

Assembly micro SD card, SIM card into the phone or testing jig and connect USB cable

before testing. Testing condition requirement: earphone, charger, GPS signal transmitter,

WIFI signal device, Bluetooth signal device.

Power on the phone, the device will go into MMOS testing interface, the testing item will

show on the display. If you need “Auto Run all”, select “Auto Run all”. If you need “Auto Run

all phone”, select “Auto Run all phone”. The device is going on all testing item.

2.1 MMOS test interface description

These tests interface only 7 items can be selected. It shows as below:

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2.1.1 Auto Run all

This test item use to PCB testing by jig, the program will detect SD card and SIM card

after select this test item. The warning message will show as below figure if the device not

detected SD card and SIM card. It should be Power off the phone and confirm SD card and SIM

card.

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2.1.2 Auto Run all phone

This test item use to whole phone after Assemble, the program will detect SD card and

SIM card after select this test item. The warning message will show as below figure if the device

not detected SD card and SIM card. It should be Power off the phone and confirm SD card and

SIM card.

2.1.3 Manual Run

This test item use to confirm single testing item is ok or not. First time power on the

device, this testing list is default the same as auto run all testing list.

a、when select “auto run all” , and finish the test, then select manual run, it will show all “auto run

all” test list.

b、when select “auto run all phone” , and finish the test, then select manual run, it will show all

“auto run all phone” test list.

c、if the test item is much that interface no space show, click the button to show

page down, click button to show page up。

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2.1.4 Reset test Results

This item is use to clear the test result for retest.

78

2.1.5 System information

This item is use to check the phone information, such as OS version/firmware version/

hardware version/manufacturer/Radio software version/screen resolution/WLAN MAC/BT MAC/

IMEI/SN/PCBA flag/Phone flag/BT flag/FT flag and so on.

79

2.1.5 Power down

This item is use to power down the phone after finished test

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2.1.6 Language

This item is use to select the language, the device only support Chinese and English

MMOS version default Chinese.

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2.2 Testing Item Description

Below will show each testing item detail and notes

2.2.1 Bluetooth

This item is use to Bluetooth function testing. Bluetooth testing interface as blow figure, if

the interface show Bluetooth signal source (green color word), that indicated test pass, you

can select pass go to next. If the test failed, pass item can’t be selected, only fail item can

be selected, exit and go to next testing item.

Notes: whatever you select “Auto Run all” or “Auto Run all phone” model, Bluetooth is auto

test.

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2.2.2 WIFI

2.2.3

This item is use to WIFI function testing, WIFI testing interface as blow figure, if the

interface show WIFI signal source (yellow color word), that indicated test pass, you can select

pass go to next. If the test failed, pass item can’t be selected, only fail item can be selected,

exit and go to next testing item.

Notes: whatever you select “Auto Run all” or “Auto Run all phone” model, WIFI is auto test.

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2.2.4 GPS

This item is use to GPS function testing, GPS testing interface as blow figure, if the

interface show GPS signal source, that indicated test pass, you can select pass go to next.

If the test failed, pass item can’t be selected, only fail item can be selected, exit and go to

next testing item.

Notes: whatever you select “Auto Run all” or “Auto Run all phone” model, GPS is auto test.

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2.2.5 LCD Display

This test item is use to LCD display color test, this testing interface as below figure, check

the color is ok or not, check the LCD spot, click LCD will change another color interface.

If LCD test ok, select pass item to go to next, if not(display issue), select fail item.。

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2.2.5 LED Test

This item test use to test 3 colors led(this led near receiver), the interface show as below

figure, click LED ON, you can see LED show 3 color in turns per time(green, red, blue), it

indicate test pass, if not, it is meaning fail.

Notes: click “LED ON” one time, LED will show 3 colors in turns.

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2.2.6 Touch

This item use to test touch function, testing interface show as below, finger touch between

two white line. During test, not allow touch the white line, white line change to green color. if

not, white line change to red color that must be test again. If pass, the white line will

disappear. Six lines respectively test (left and right, up and down, diagonal), until all lines

pass can go to next testing item.

Notes: during test, slide slowly and continual, each line must slide pass one time

If touch test OK, you can select pass, phone will go to next. If not(touch issue), select fail.

2.2.7 Flashlight

This test is used to test flash light, the flash testing interface (as shown in the figure below),

click "toggle On/off" switch to open the flash light, if you can see the flash light flashing once, it

indicate test pass, or it is fail..

(note: every click on the button "on/off" switch, flash lights flashing at a time)

If the flashlight is normal, click on the "pass"; If not, need to click on the "fail" button, it is going

to the next test.

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2.2.8 Vibrator

This item use to test motor vibrator, testing interface show as below, click the “ON/OFF” to

control motor ON /OFF, if motor working ok, it indicate pass, if not is meaning fail.

If vibrator is normal, click on the "pass"; If not, need to click on the "fail" button, it is going to

the next test.

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2.2.9 LCD Backlight

This item use to test lcd backlight, testing interface show as below, If you can see the

backlight brightness change, and is gradually, according to a percentage to change shows that

the test is successful, when the backlight changes from 0% to 100%, and then from 100% to 0%,

then you can click on the "pass" button, otherwise can click on the "fail", exit and go to next test.。

2.2.10 SD

This item use to test SD card, testing interface show as below, if the phone can detect SD

card, it is pass that showing detected SD card. If not will showing SD card not detected, it is

meaning fail. Select the result and go to next.

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2.2.11 Back camera

This item use to test back camera function, testing interface show as below, click

photograph to take a picture, check the picture is clear or not, if effect is ok, select pass, if not is

meaning fail, you can test again and exit to next.

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2.2.12 Front camera

This item use to test front camera function, testing interface show as below, click

photograph to take a picture, check the picture is clear or not, if effect is ok, select pass, if not is

meaning fail, you can test again and exit to next.

(note: during camera test , if you click on the photograph, it will generated an images, then don't

put more than 1 min, or it can't open the camera if you test again, it will solve after restart)

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2.2.13 Proximity sensor

This item use to test proximity sensor function, testing interface show as below, hand

keep out near the sensor position (usually next to the receiver), if the proximity sensor detect

obstructions, the screen will show "detected close to the object", shows that the tests pass, then

click on the "PASS", Otherwise when shows "not found object”, "pass" button will not work, can

only click on the "fail" button, exit and go to next test

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2.2.14 Light sensor

This item use to test light sensor function, testing interface show as below, if the light

sensor working, screen will show ambient light , XX lux, it is meaning test pass, click pass

button to next,. If not, the pass button no use, select fail button exit and go to next.

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2.2.15 Acceleration sensor

This test is used to test the acceleration sensor function, into the acceleration sensor

testing interface (as shown in the figure below), if sensor read data, the screen will show the

data, green arrows indicate identification data, it is meaning test pass, then click on the "pass"

button and go to next test, if not is meaning failure, only click on the "fail" button, exit and go to

the next test.

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2.2.16 Receiver

This test is used to test receiver, go into the receiver testing interface (shown as below

figure ), then click "paly preset file", you can hear the music, click on the "pass" button to next, if

not hear the music, "pass" button is not working, click on the "fail" button and go to the next test.

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2.2.17 Speaker

This test is used to test Speaker, go into the speaker testing interface (shown as below

figure ), then click "paly preset file", you can hear the music, click on the "pass" button to next. if

not hear the music, "pass" button is not working, click on the "fail" button and go to the next test.

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2.2.18 Headset test

This test is used to headset test, please insert the headset, go into the testing interface

(as shown in figure 1), if the device detect headset, testing interface becomes as shown in

figure 2, then click on the "loopback mode" button, speaker to the headset MIC, you can hear

the sound of the corresponding from headset; If the above tests are normal, the tests pass, click

on the "pass" button, if tests fail, only click on the "fail" button exit and go to next test.

Note: in the loopback mode, the voice maybe is lag, which belongs to the normal

phenomenon.

(note: 1, from the beginning of this test until the end, it is necessarily to insert the earphone

test; 2, in the process of clicking the loopback test, don't click on the headset button, separate

headset button test and a loopback test )

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2.2.19 Main MIC

This test is used to test main MIC function, please insert the headset, and then go into the

microphone test interface (show as below figure 1), if mobile detected the headset, will change

testing interface, show as below figure 2, then click on the "loopback mode" button, speak to

main MIC, you can hear the sound of the corresponding from headphones, If the above tests

are normal, the tests pass, click on the "pass" button, if not is meaning test fail, click on the "fail"

button exit and go to the next test.

(note: 1, from the beginning of this test until the end, it is necessarily to insert the earphone



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2.2.20 Sub MIC

This test is used to test Sub MIC function, please insert the headset, and then go into the

sub MIC test interface (show as below figure 1), if mobile detected the headset, will change

testing interface, show as below figure 2, then click on the "loopback mode" button, speak to

sub MIC, you can hear the sound of the corresponding from headphones, If the above tests are

normal, the tests pass, click on the "pass" button, if not is meaning test fail, click on the "fail"

button exit and go to the next test.

(Note: 1, from the beginning of this test until the end, it is necessarily to insert the earphone



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2.2.21 FM

This test is used to test FM function, go into an FM function testing interface (show as

below figure), insert the headset, then device will automatically search FM station, interface

shows FM signal that it search, if you can hear the voice from FM, click on the "pass" button, if

not is meaning test fail, click on the "fail" button exit and go to the next test.

(Note: during the test, need to insert the headset, if click the "speaker", a voice came out of the

speakers here)

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2.2.22 SIM

This test is used to test SIM card identification, if a SIM card is detected, will display the

card slot number and SIM card IMSI number, it said the tests pass, click on the "pass" button, if

not is meaning test fail, click on the "fail" button exit and go to the next test.

Notes: whatever you select “Auto Run all” or “Auto Run all phone” model, SIM test is auto

test.

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2.2.23 Call(note: this test only in the Auto Run all phone test list)

This item use to call function, auto run all test list not cover this item, select pass to be

next. But auto run all phone must test pass.

SIM card 1: click on the "SIM card 1", when registered on the network, please click on the

"start/end call", phone will dial fixed number, the number is "8588455446", the status bar shows:

call 8588455446.

SIM card 2: click on the "SIM card 2", when registered on the network, please click on the

"start/end call", phone will dial fixed number, the number is "8588455446", the status bar shows:

call 8588455446.

Note: the test item is no sound, as long as able to click on the "start/end call", calling function is

normal.

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2.2.24 Battery

This test is used to test mobile phone battery and charge, go into the battery and

charging test interface (show as below figure), you can see the battery status changes, from

"state of battery discharge" to "the battery state of charge", if above test is success, click pass

to next,

Note: this test will automatically detect, when insert USB cable, mobile phone state change is

detected, device will pass and exit, .If state of battery is the same , phone will always stay in the

test interface.

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2.2.25 keypad

This item use to test volume up key, volume down key and power key. Click these keys,

the keys indicate icon disappear, that is meaning test pass, click pass and go to next.

If there is a not disappeared, need to confirm again whether button failure, if it is a failure,

need to manually click on the "fail" button, indicates that the test failure.

(note: the key test sequence, please press the power button, and then press the volume

buttons, prevent the power lead to abnormal exit)

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CHAPTER 5

Serial Number Definition

Introduction of Acer FG SN

There are 22 characters in Acer FG SN which is a unique identifier of parts used

in Acer. The following is its definition of every character of Acer FG SN.

Acer 22_Code_FG_SN: PPPPPPPPPPYWWSSSSSMMVV

# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

22-Code P P P P P P P P P P Y W W S S S S S M M V V

Definition

ACER FG PN

Year

Week

Sequence

Number

MM

Version

PPPPPPPPPP: Acer FG PN which is from the BOM by PM, 10 characters,

without dots here.

There are 12 characters in Acer FG PN with the format of 2-5-3 code including

two dots. For example: LX.G5808.039. Remove dots to get 10 characters of

PPPPPPPPPP. For example: LXG5808039.

YWW: 1 digit of year and 2 digits for week code.

Y: The last digit of year. For example: 9 if for 2009, 0 is for 2010, 1 for 2011, etc.

WW: (week code) is counted from 01 to 53, and the definition of week 01 follows

ISO 8601. There are mutually equivalent descriptions of week 01:

105

The week with the year’s first Thursday in it (the formal ISO definition),

The week with 4th January in it,

The first week with the majority (four or more) of its days in the starting year,

and

The week starting with the Monday in the period 29 December – 4 January.

If first January is on a Monday, Tuesday, Wednesday or Thursday, it is in

week 01. If first January is on a Friday, Saturday or Sunday, it is in week 52

or 53 of the previous year. 28th December is always in the last week of its

year.

— Sunday 1 January 1995 is identified by the calendar date

[1995-01-01] and week date [1994-W52-7]

— Tuesday 31 December 1996 is identified by the calendar date

[1996-31-12] and week date [1997-W01-2]

SSSSS: 5 unique hexadecimal codes, by manufacturer/factory/product base, start

form 00001 and reset every week.

Hexadecimal numeral system uses 16 digits, they are 0~9, A, B, C, D, E

and F.

Maintain one and only one counter to generate sequence numbers at a

manufacture site in different factory (Factory1/Factory2) and different

product (NB,/Tablet/SHH) that with a unique MM code.

First digit of SSSSS cannot be F, so the maximum value of SSSSS is Hex

(EFFFF) = 983039.

(If the SSSSS is larger than Hex (F4240) = 999999, you cannot transfer it to right

106

SNID because of overflow.)

SSSSS = dec2hex (value) , DDDDDD = hex2dec (value) (detail refer to

MS/excel)

hexadecimal

codes 00001 00002 00003 00004

0000

5 00006 00007 00008 00009

0000

A

Product Unit 1 2 3 4 5 6 7 8 9 10

hexadecimal

codes

0000

B

0000

C

0000

D

0000

E

0000

F 00010 00011 00012 00013 00014

Product Unit 11 12 13 14 15 16 17 18 19 20

hexadecimal

codes 00015 00016 00017 00018

0001

9

0001

A

0001

B

0001

C

0001

D

0001

E

Product Unit 21 22 23 24 25 26 27 28 29 30

* SSSSS: One counter to generate sequence number even different platform,

product…..

MM:

>Manufacturer code, two digits defined by Acer SIC.

>It only apply by ODM manufacturer location not factory.

>Use alphanumeric characters, including 0~9 and A~Z only (Excluding O, I,

A, K and U).

Special characters are not allowed here, like / @ # $ %.

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>Maintain one and only one counter to generate sequence numbers at a

manufacture site in different factory (Factory1/Factory2) and different product

(NB,/Tablet/SHH) that with a unique MM code

VV:

>Engineering version code of hardware, two characters defined by

ODM/vendor. Please use alphanumeric characters, including 0~9 and A~Z

only (Excluding O and I). Special characters are not allowed here. If ODM

do not need to use this VV code, keep it as “00”.

This code does not be used to generate SNID. In other words, a SNID code

does not contain VV data.

108

Understanding Acer FG SNID

SNID Format

Acer 12_Code_SNID: YWWddddddMmm

# 1 2 3 4 5 6 7 8 9 10 11 12

11-code Y W W d d d d d d M m m

Definition

Year

Week

Sequence Number

Mmm

YWW: 1 digit of year & 2 digits for week code, the same as Acer FG SN.

dddddd: 6 decimal numbers transferred from 5 hexadecimal numbers SSSSS of

Acer 22_Code_FG_SN

Transfer formula for S1S2S3S4S5:

The sequence number in decimal dddddd = S1*164 + S2*163 + S3*162 + S4*161

+ S5

Example: If Acer FG SN (SSSSS) = 001FD, SNID (dddddd) =

1*16*16+15*16+13 = 000509.

SSSSS = dec2hex (value) , DDDDDD = hex2dec (value) (detail refer to

MS/excel)

Mmm:

>The Mmm transferred from Alphanumeric MM code of Acer

22_Code_FG_SN

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Transfer formula for Base 36

Example: If Acer FG SN (MM) = 3E, SNID (Mmm) = 314

The following table shows two methods to count sequence numbers. Suppose

factory manufactures two models A and B at the same time.

Divide sequence numbers

into two parts

Random assigned depending on

production sequence

000001 to 491500 for model A 491501 to 983000 for model B

000001 for model A (1st FG) 000002 for model B (2nd FG) 000003 for model A (3rd FG) 000004 for model A (4th FG) 000005 for model B (5th FG) 000006 for model A (6th FG) 000007 for model B (7th FG) 000008 for model B (8th FG) etc.

Note 3.1.2A: The SNID codes are Alphanumeric and can not contain special

symbol.

110

Acer FG Label and Its Barcode

ODM produces Acer FG labels with Acer FG SN, barcode and SNID printed on it

first. When an ODM scans barcode and generates/collects 22-character Acer

FG SN, her IT system need to check all Acer FG SN, make sure they are correct,

input them to dispatch and KC SF data file, and finally upload them to Acer FTP

servers. Acer FG SN barcode printed on label follows CODE-128 standard.

Please refer to the following web sites. The resolution of barcode is 200 DPI (8

dot/mm) or higher. Please take a look at the following figures to reference the

locations of Acer FG label and itself.

http://www.adams1.com/pub/russadam/128code.html

http://www.barcode-college.com.tw/barcode.htm

Note 4.1: Acer label size is 1 cm * 5 cm. This label size is for reference only.

ODM can adjust a little the label size to meet physical requirements.

ODM also can discuss with related Acer PM to define the best location

to stick Acer FG label. Acer FG label can also be combined with FG

rating label. If ODM has the problems about labels stuck on a FG,

please contact with related Acer PM.

http://www.adams1.com/pub/russadam/128code.html

http://www.barcode-college.com.tw/barcode.htm

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Note 4.2: Every Acer FG SN in databases is the same as the characters and the

meaning of barcode printed on its own label.

112

Introduction of Acer KC PN and Acer KC SN

If the KC (Acer buy-and-sell component) is purchased from Acer, it is supposed

to have Acer KC PN and Acer KC SN already. The Acer PM or PIC in

procurement team will apply Acer KC PN for them. Acer KC PN is a 2-5-3 code

just like Acer FG PN. ODM PIC should scan those barcodes of Acer KC SN on

labels, collect the data and upload them to Acer SIC FTP server.

There are also 22 characters in an Acer KC SN. The format of Acer KC SN is

almost the same as Acer FG SN. Acer KC SN does not have its related SNID.

The following is its definition of every character.

Acer 22_Code_KC_SN: PPPPPPPPPPYWWSSSSSMMVV

# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

22-Code P P P P P P P P P P Y W W S S S S S M M V V

Definition

ACER KC PN

Ye

ar

Week

Sequence

Number

MM

Version

PPPPPPPPPP: Acer KC PN (2-5-3 code) which is from the BOM by Acer PM,

10 characters, without dots here.

YWW: The same as Acer 22_Code_FG_SN.

SSSSS: The same as Acer 22_Code_FG_SN.

MM: Manufacturer code of original supplier or ODM herself, two digits defined by

Acer.

VV: Engineering version code, two characters defined by ODM/vendor or original

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supplier.

Note 6.0.1: Every KC SN in databases is the same characters as shown on its

own label including it barcode.

Note 6.0.2: Every ODM KC PN can be found in Acer SPL database. (Please

contact with the Acer PIC in CSD.)

Note 6.0.3: Acer KC PN is more important than Acer KC SN for repair centers.

114

CHAPTER 6

RRU (Field Replaceable Unit) List

This chapter provides the FRU (Field Replaceable Unit) listing in global

configurations for the M330 Phone. Refer to this chapter whenever ordering for parts to

repair or for RMA (Return Merchandise Authorization).

NOTE:

When to ordering FRU parts, check the most up-to-date information available on the

regional web or channel. Part number changes will not be noted on the printed Service Guide.

For Acer Authorized Service Providers, the Acer office may have a different part number code

from those given in the FRU list of this printed Service Guide. Users must use the local FRU list

provided by the regional Acer office to order FRU parts for repair and service of customer

machines.

NOTE:

To scrap or to return the defective parts, users should follow local government ordinances

or regulations on proper disposal, or follow the rules set by the regional Acer office on how to

return the defective parts.

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Exploded Diagram and Description

116

Item Part Name Qty

1 Touch panel (including in LCD Module) 1

2 LCD (including in LCD Module) 1

3 Front cover (including in LCD Module) 1

4 Light Diffuser piece (including in LCD Module) 1

5 Power key FPC (including in MB Module) 1

6 Front camera (including back conductive fabric) 1

7 G-sensor rubber case (including in MB Module) 1

8 Power key button 1

9 Rear camera 1

10 RF cable 1

11 Rear camera lens (including in rear cover module) 1

12 Battery cover 1

13 4G antenna cover 1

14 Battery 1

15 Sub board 1

16 Rear cover 1

17 Speaker 1

18 Motor 1

19 Volume key button 1

20 LINK FPC 1

21 Volume key FPC 1

22 Waterproof label 1

23 MB SN label (including in MB) 1

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FRU List

Category Part NO. Description

Battery

KT.0010K.007

BATTERY

(BAT-A11)_2000mAh_SP44

5162SE-C_acer_BAT-A11

USB Cable

HC.70211.04K Micro 5P 1000A_1m

Adapter

KP.0050P.006 ADAPTER_US_PSA05A-05

0QL6A-H

Earphone

HC.00111.00A BLACK_1.5m_3.5mm

US Standard

Front Camera

KR.05M0W.002 6.5*6.5*3.9_500W

118

Rear Camera

KR.05M0K.001 8.6*8.5*4.25mm_500W

Speaker

23.HPUHC.001 16*09*3.3mm

Receiver

60.HPUHC.003 06*12*2.3mm

Volume Key FPC

60.HPUHC.004 /

LINK FPC

50.HPUHC.001 CONNECT MB & SB

RF Cable

50.HPUHC.002 84.5mm

Antenna Cover

119

60.HPUHC.005 4G-EU MAIN ANTENNA

Battery Cover

60.HTNHC.003 BLACK_UV PAINT

Power Key Button

60.HPUHC.007 BLACK_UV PAINT

Volume Key Button

60.HPUHC.008 BLACK_UV PAINT

Screw for Rear Cover & Antenna Cover

86.LB6N8.001 M1.4*3.5mm_BLACK

Warranty Label

120

47.HPUHC.002 DIAMETER 2.3mm

Cooling Membrane for Battery Cover

60.HPUHC.009 55.0*53.0*0.06_BLACK

LCD Module

6M.HPUHC.001

1. TP

2. LCM

3. Front cover

4. Light Diffuser

5.TP Landing Conductive

Fabric

Rear Cover Module

121

60.HPUHC.002 Rear cover

Rear camera lens

MB Module

HB.70511.08Z

Main Board

Power Key FPC

G-sensor Rubber Case

Waterproof Label

MB Soldering Spare Part Power key FPC PN: HQ22001114000/HQ22001112000

SB Module

55.HTNHC.001 Sub board

Motor

SB Soldering Spare Part Motor PN: HQ20400059000,HQ20400076000

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