M4 BUSINESS STUDIESSatree Phuket EP

DEPARTMENTS

We shall now take a look at the organisation within a company or business.

The business can be broken down into separate departments that each provide a separate yet important function.

DEPARTMENTS

Accounting Human Resources Marketing and Sales Operations Procurement Research and Development Information Technology Communication Administration

ACCOUNTING Money, money, money. The measurement and reporting of all things

relating to the money within a business. Responsibilities include raising money to start

a business, paying taxes on time and paying for goods, services or wages.

Any action concerning the finance within a business must be recorded and stored by the accounting department.

finance - the management of moneythe money required to start and run a business

HUMAN RESOURCES The department within a business that is

responsible for the employees within a company. Hiring and firing of employees. Training of new and existing employees. Dealing and helping with any employees problems

such as illness.

employees - the people paid to work for an organisation or business.

fire - to dismiss someone from their job, tell someone they have lost their job.

train - educate an employee, help them to carry out their job.

MARKETING AND SALES

Responsible for selling the companies products and maintaining the relationship with the customer.

Marketing – Promoting a companies product, advertising, getting people interested in a product.

Sales – Finding purchasers of a product, coming to an agreement on the selling of a product.

promote - help to make something popular purchaser - the person that is buying a product

OPERATIONS

Makes the product or delivers the service.

Production produces the raw materials into the delivered goods.

Customer Service supports customers who need help with the product or

service.

PROCUREMENT

Buying or purchasing raw materials or component parts.

Responsibility of procurement to purchase the right quality and quantity of goods and/ or services - at the best price.

RESEARCH AND DEVELOPMENT

Finding out ways to improve a business by increasing knowledge and using this knowledge to create new applications.

research – study a subject in order to find out more information

about itdevelopment – the act of improving something by changing it or making it larger

INFORMATION TECHNOLOGY

Computers within business. The study, design, development,

installation, support or management of computer-based information systems, particularly software applications and computer hardware.

IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit and retrieve information, securely.

COMMUNICATION

Responsible for communication within the organisation, as well as outside the organisation.

Public Relations. Dealing with customer relations Making sure the public has a good impression of the

business

ADMINISTRATION

Provides administrative support for other departments. Organising people and resources efficiently.

Typing Filing Data Entry Timekeeping

BUSINESS ORGANISATION Organisation by typeGlobal businesses – complex organisation

structuresNational – organisation possibly stretches

throughout the countryRegional – could be through a county or

wider area (North West, South East, etc.)Local – small organisations serving local

area or community

STAKEHOLDERS Who are the stakeholders? – Anyone who

has an interest in the success of a business

• Customers• Managers• Employees• Owners• Local Community/Environment• Suppliers• Government• Creditors

GENERAL ROLES IN THE OFFICEBusiness Computing

JOB ROLES• ManagerManager• SecretarySecretary• Computer ProgrammerComputer Programmer• Software DeveloperSoftware Developer• Assistant ManagerAssistant Manager• Security StaffSecurity Staff• CleanerCleaner• Graphic DesignerGraphic Designer• Team LeaderTeam Leader• AccountantAccountant• Computer TechnicianComputer Technician• Sales AgentsSales Agents• Advertising StaffAdvertising Staff• Health and SafetyHealth and Safety• ArchitectArchitect• Personal AssistantPersonal Assistant• TraineeTrainee• DentistDentist

• ReceptionistReceptionist• Kitchen StaffKitchen Staff• JanitorJanitor• Web DesignerWeb Designer• GardenerGardener• ChefChef• Telephone OperatorTelephone Operator• Nursery/ Crèche StaffNursery/ Crèche Staff• Tea BoyTea Boy• Delivery DriverDelivery Driver• ChaufferChauffer• EngineerEngineer• Prime MinisterPrime Minister• FarmerFarmer• FishermanFisherman• JournalistJournalist• PsychiatristPsychiatrist• NurseNurse

TASK Each student will have different a job role…

lucky dip time..

You must stand up and tell the class your name, job and who you work for. Then add your information to the discussion for lesson 2.

Also tell the class what your job description is and 4 things you must do as part of your job.

Finally, 1 reason you like your job…. and 1 reason you don’t.

TEACHER My name is Aj. John.I am a teacher. A teacher is someone who works in a school giving lessons.My job is to..1) Educate students.2) Give grades to students and help them pass

exams.3) Make sure students come to class on time and

don’t have long nails or funny hair.4) Help students to speak better English. I like my job because the students are very friendly. I don’t like my job because I must wake up early

EVERY day.

REMEMBER

Try and talk to the class without reading from the screen.

Use cue cards to help you remember…. small pieces of paper with the important facts from your presentation.

When other students present, please listen. Some of the information will be in your exam.

Have fun!