m.4.4 professional property mgt.pdf
TRANSCRIPT
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TOPICs OF DISCUSSSION Backgrounder of Professional Property Management (PPM) in the
Philippines. What is Professional Property Management?
Objectives of Professional Property Management
Types of Properties
Professional Property Mgt Versus Traditional Building
Administration Major Disciplines of Property Management
Engineering Operations & Maintenance
Security & Safety
Finance & Accounting Janitorial & House Keeping
General Administration & Legal
Some Factors that Affect Building Value
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BACKGROUND ON PROFESSIONALPROPERTY IN THE PHILIPPINES
PPM concept realized on early year of 1990.
Intelligent / Smart buildings constructed in 90s.
Traditional In-house Building Administration was employed.
Ayala took lead in PPM when it developed its own system fortheir up-scale development.
Developers and property owners slowly recognized importance ofbuilding maintenance to enhance the value of properties .
Popularized through the creation of PPM companies as Century
Properties Mgt., Inc.; FPD Savils; Ayala Property ManagementCorp.; CBRE Phils. etc.
Institutionalized by making PPM part of the academe.
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WHAT IS PROFESSIONAL PROPERTY MGT(PPM)?
PPM is defined as achieving the objectives ofowners by preserving or increasing the value of aninvestment property while generating income forthe owners.
It is also the ability to manage, maintain,supervise, organize, direct, control, govern theoveralloperation of a property functionally andprofessionally for the benefits of more who use
it; and the maintenance & upkeep thereof topreserve its value and marketability for thebenefit of owners/tenants.
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OBJECTIVE OF PROPERTY
MANAGEMENT
Preserve property value. Preserve life of the property.
Maintain marketability. Optimize land/property use.
BASIC AREAS COVERED BY PROPERTY MANAGEMENT Property Common Areas such as: Elevators, hallways, Common
Restrooms, Equipment/ machine rooms, Lobby Etc.
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TYPES OF PROPERTIES1Agricultural
Rawlands
Farm Lots
2Residential
Residential buildings
Apartments
Condominium3Commercial
Commercial malls
Hotel / Condotel
Theaters
Dormitories / Apartel
Office/Comml building
Resort
Coliseums
4.Industrial
Industrial estate
Depots
Warehouses
Terminal / Port Site
5.Special Purpose
School
Fire station
Hospitals Post office
Golf courses
Country clubs
Exhibit Centers
Memorial parks
Reflectional parks
Columbarium
Beach Resorts
Yacht Club
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TRADITIONAL IN HOUSE
Vs PPM
TRADITONAL IN-HOUSE PROFFESIONAL PROPERTY
MANAGEMENT
BoD is saddled with the daily details
of operations
Property Management team manages and
Supervises daily operations; board of directors
as the deciding body, is able to concentrate on
their own business Staff on their own Operation and management by an
organization and onsite team
No employer-employee relationship with
the owners/no other labor concerns
Corrective approach of operations Preventive and predictive approaches
Limited network Extensive network with relevant private
and govt agencies
Alone in emergency situations Backed up by corporate team
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TRADITIONAL IN HOUSE
VS PPM
TRADITIONAL IN-HOUSE PROFFESIONAL PM
Extended leave of staff interrupt
operation
Has a pool of staff for continuity of
business operation
Limited growth of staff Continuous training of staff and
career development Limited expertise for the
owners/occupants
Qualified professionals for support
and advisory services
Short -term low cost of operation May be more costly at the start of
operations/should be able to generate
savings and implement cost efficient
Manual system of operation Automated and computerized system
of operations
Always updated on related
government mandates/complies on the
time
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MAJOR DISCIPLINES OFFACILITIES MANAGEMENT
PM
Engineering
Security &Safety
Housekeeping& Janitorial
Admin & LegalSystem
Automation
PR / TenantRelation Mgt
Finance &Accounting
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ENGINEERING
Basic Functions of EngineeringMaintenancePreventive Maintenance
oBuilding AuditsoSpare Parts Stocks
Routine Maintenanceo Rectification & RepairsoImprovement / EnhancementoEnergy Management Planning / Cost Saving
Equipment operations and maintenance
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SECURITY
Security Management Access Management electronic security Traffic Flow (i) Park mgt (ii) Courier/Delivery (iii)Baggage
treatment Personnel Security / Guard Force Mgt Response to Legal / Criminal related Incident
Safety Mgt Disaster Control
Building Occupants Safety Awareness Program Natural and Man-made Disaster Fire Brigade and Other Vital Trainings
o First Aido Fire Drills
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FINANCE & ACCOUNTING
Accounting Management
Financial Report F/S
Bookkeeping / Accounting methods, Flow& Budgeting
Obligation To The Building / Property
Owner / OccupantsTimely Collection of Monthly Dues
Fund Management
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General Administrationand Legal
Contract Management and lease administration Purchasing Management
Policies and Procedures
House rules and regulations
Building fit-out guidelines
Building guides / manual Handling of Occupants Complaints and Requests
Submission of Monthly Operation Reports and owner/ condo corp.
Accounting
Security and Safety
Engineering
Janitorial and Housekeeping
Receivables
Cash flow
Outgoing project enhancement
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Janitorial and Housekeeping
Housekeeping and Sanitations General Functions of the Housekeeping Team
Basic Janitorial Equipment and Materials Requirements Cleaning Methods and Procedures
Considerations in Planning Basic Housekeeping Procedures Basic Cleaning Operations Work Load Determination Work Schedules vis a vis type of Property Waste Management (dry/ wet) Waste Segregation
Monitoring Systems
- Comprehensive Pest Control Program- Garden and Pool Maintenance- Water Supply- Utilities Management
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Some Factors that Affect
Building Value Physical Curable Poor Maintenance
Functional Curable Architectural
Defect / Obsolescence Age (Straight Line Depreciation)
Marketability Presence of Squatters,
Flood Prone, Non-conformity withlocation & Over / Under-improvedBuildings
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Notes on The VideoPresentation
Clients Expectation for Property Mgt. Maximize on rental and leasing. Capital Appreciation for long term business Day to day operation is constantly attended; has patience
and expertise.
If managing own property: Tired of screening potential lessee. Deals with Bounced check cause late repayment.Make late call.With Property Management
Maximize revenue Cost effective operation Delivery superior serviceMinimizing expense
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Owners Trust Real Property
Management With Their Properties:
Straightforward/Cost-Effective Fee Structure Comprehensive Marketing Strategy to Fill Vacancies Tenant Screening Including Criminal, Credit, Income, Employment,
etc. Collection and Retention of Tenant Security Deposits Timely Rent Disbursements to Owners Rent Advancement Program Direct Deposit for Owners and Online Payment Portal Online Owner Access to Financials, Maintenance, and Reporting Monthly Account Reconciliation by 3rd Party CPA Audited Year-End Financials & Owner 1099 Preparation Routine Internal and External Property Inspections 24/7 Maintenance and Emergency Services Eviction Protection Plan National Collections Presence Risk Mitigation Policies and Procedures
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Services
FACILITIES MANAGEMENT Building and Grounds Maintenance Systems Reliability Utility and Infrastructure
Contract Administration House Rules Implementation Development Control and Monitoring Customer Complaints Handling System Supervision of contracted services
Liaison with government agencies and utility companies Energy and Environmental Management Financial Management Leasing and Brokerage
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Services
ESTATE MANAGEMENT
Urban Streetscape maintenance
Security and Traffic Enforcement
Emergency Brigade (Fire and Health)
Development Control and Monitoring
Permitting Coordination with LGUs, Utility Companies
and Transport Service Providers
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Services
WATERWORKS MANAGEMENT
Water Production and Services
Sewerage Treatment Billing and Collection of Water Fees
Meter Installation
Maintenance of Water Lines and Meters Water Potability Tests
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Services
TECHNICAL SERVICES Functional and Performance Testing and
Commissioning of Building/FacilityEquipment
Plan Evaluation Project Management Predictive Maintenance Services
Comprehensive Technical Audit Vibration Analysis Thermography Analysis
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ENERGY MANAGEMENT
Supply and operations of DistrictCooling System (DCS)
Performance contracting through theEnergy Saving Services (ESS)
Bulk purchase of electricity thru RetailElectricity Supply (RES)
Utility Management
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SAMUEL C. QUINIANO