macewan university business con ed guide - fall 2014/winter 2015

Business Continuing Education GuideFall 2014/Winter 2015

MacEwan.ca/Business/CE

Administrative ExcellenceBusiness Analysis

Leadership EssentialsManagement Essentials

Managing ConflictProject Management

Supervisory Essentialsand more...

Professional Development

New location Alberta College Campus

Why MacEwan University?Earn a Professional Development Certificate • Professional Development Certificate: Awarded upon completion of a prescribed series of courses

• Certificate of Attendance: Awarded upon completion of each course

Professional Associations & Employer Recognition • Many courses are eligible for continuing education credits with various professional associations

• Certificates and courses are widely recognized by employers and industry

Qualified Adult Education Professionals • Experienced, highly qualified instructors, instructional designers and subject matter experts ensure course content is relevant and based on industry best practices

Short, Practical & Hands-on • Courses are designed to give you new skills and knowledge you can apply immediately

Positive Learning Environment • Our instructors create engaging and positive learning environments

• Opportunity to network, share experiences and learn from others

Flexible Learning Options • A wide variety of certificates and courses available in class and online

• Courses start throughout the year

Customized Training Options • Courses may be customized or tailored to meet your organization’s unique needs

• We provide training solutions that align with your business goals

Easy to Get Started • No application or admission requirement

• Simply register online, by phone, or in person at any campus and away you go!

Investing in your professional and personal development with MacEwan University is easy. Register today!

New for Fall & Winter 2014/15Communication: • Corporate Communications - Make it Memorable!

Computer Training: • Collecting & Organizing Data with Google Forms & Spreadsheets

• Google Apps for Teachers

• Microsoft Excel – Tips & Tricks

• Microsoft Word – Tips & Tricks

General Business: • Basics of Contract Law

• Challenging Conversations Made Easy

• Develop your Business Plan

• LinkedIn for Success

• Train-the-Trainer

• Workplace Mentoring

Project Management Courses: • Project Survival: Project Governance

Online: • Certificate in Data Analysis

Invest in Your FutureA leader in lifelong learning, training and development for more than 40 years, MacEwan University’s Business Continuing Education department is committed to providing relevant, high quality learning opportunities to help you achieve your personal and professional goals.

Business Continuing Education is now located at MacEwan University’s Alberta College Campus.

Parking: Alberta College Campus: Surface lot.

Crowne Plaza-Chateau Lacombe (10111 Bellamy Hill Road): Covered.

10021-102 Street: Surface lot.

Telus Plaza (10020-100 Street): Underground.

For more parking options, visit parkopedia.ca

Sixth floor, 10050 MacDonald Drive, Edmonton

MacEwan University’s Alberta College Campus is a landmark in the heart of downtown Edmonton. While the current building was constructed in 1992, buildings on the site have been dedicated to education since 1903. We look forward to seeing you here.

Administrative Excellence 4 Business Analysis 6 Leadership Essentials 8 Management Essentials 10

Managing Conflict 12 Project Management 14 Supervisory Essentials 17

Contents Professional Development Certificates

Professional Development Courses

Corporate Learning

Computer Training Centre (CTC)

Professional Accreditation

Professional Development Online Learning

General Information

Bootcamps 19 Communication 20 General Business 21 Human Resources 25 Marketing 26 Medical Office 27

Process Mapping & Process 28

Corporate Learning 30

APPRES (Alberta Personal Property Registry Electronic System)

32

CORES (Corporate Registry System) 32

PMP® Exam Prep 32

Google Apps 33 Microsoft Office Courses 34 MS Project 35 Sage 50 (formerly Simply Accounting) 36

QuickBooks 36

Certificates and Courses 37

Popular Online Courses 38

Registration Policies 39

Special Rates 39

How to Register 39

Enrolment Form 40

Business Continuing Education is now located at MacEwan University’s Alberta College Campus. 41

Corporate Learning

30

Improvement

Project Survival: Project Governance 29

2 | Fall 2014/Winter 2015

Chart

Professional Development Certificates Administrative Excellence • Business Analysis • Leadership Essentials • Management Essentials • Managing Conflict • Project Management • Supervisory Essentials

Raise your profile with a MacEwan Professional Development Certificate

You’ll receive a Professional Development Certificate that recog-nizes the specialized skills and knowledge acquired upon comple-tion of all courses required for a particular certificate in any of the following:

• Administrative Excellence

• Business Analysis

• Leadership Essentials

• Management Essentials

• Managing Conflict

• Project Management

• Supervisory Essentials

Courses may also be taken individually and you will receive a Certificate of Attendance for each course you complete.

core course * elective

Note: Some courses may be applied towards more than one certificate

Note: Courses may also qualify for Continuing Education Units (CEUs) or Professional Development Units (PDUs) with various professional organizations. Please contact your professional organization for details.

CERTIFICATE PROJECT MANAGEMENT

BUSINESS ANALYSIS

Course

The Basics of Project Management

Project Management & the Organization

Project Scope & Quality Management

Project Time & Cost Management

Project Stakeholder, HR & Communications Management

Project Risk Management

Project Procurement Management

Project Integration Management

The Basics of Business Analysis

Requirements Elicitation

Requirements Analysis

Solution Assessment & Validation

Requirements Management & Communication

Business Analysis Planning & Monitoring

Enterprise Analysis

780-497-5207 [email protected] MacEwan.ca/Business/CE | 3

For more information:780-497-5207MacEwan.ca/Business/[email protected]

Chart

CERTIFICATE ADMINISTRATIVE EXCELLENCE

LEADERSHIP ESSENTIALS

MANAGEMENT ESSENTIALS

MANAGING CONFLICT

SUPERVISORY ESSENTIALS

Course

Time Management & Priority Planning

Effective Business Writing

Business Etiquette

Minute Taking Made Easy

Service Excellence

Strategies for Managing Projects

Foundations of Leadership

Group Facilitation Techniques *

Leading People through Change * *

Change Management Fundamentals

Strategic Leadership

Negotiating for Results

Managing Conflict–Level 1 * * *

Creating an Engaged Workforce * *

Leading a Diverse Team * *

Emotional Intelligence * *

Management Fundamentals

Finance & Budget Basics

Marketing – Your Competitive Advantage *

Basics of Contract Law *

Intervening in Conflict – Level 2

Resolving Conflict – Level 3

Performance Management

Fundamentals of Supervision

Managing Multiple Priorities

Communicating for Results

High Performance Teams


Effective Business Writing (7 hours)

Every word you write becomes a reflection of you and your cred-ibility. In today’s workplace, effective written communication is critical for success. Develop your ability to organize your ideas using an audience-centred approach to achieve the results you want. You will apply your knowledge with a variety of in-class exercises that will help you master the steps to producing concise business letters and reports. You will also learn how to solve the most common grammar mistakes and how to polish your work by revising, editing and proofreading your written communications.

PRDV-0784-B151 $349 Fr, Sep 19, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0784-B251 $349 Th, Feb 5, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0784-B351 $349 Th, May 28, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

Administrative Excellence

Take your career to the next level and become an indispensable administrative professional. These practical hands-on courses give you the essential knowledge and skills that will enhance your success and opportunities in today’s business environment. Through the Administrative Excellence certificate, you will learn key business skills and strategies to increase your efficiency and make you even more valuable to your team. Take individual courses or all six to receive the Administrative Excellence profes-sional development certificate.

Note: Register for all six courses at once to receive a 15% discount. Call 780-497-5207 or email [email protected] for details.

Courses (6) • Effective Business Writing

• Time Management and Priority Planning

• Strategies for Managing Projects

• Business Etiquette

• Minute Taking Made Easy

• Service Excellence

Professional Development Certificates


Time Management and Priority Planning (7 hours)

Need more time? Learn practical techniques for effective time management and how you can effectively deal with your time wasters (procrastination, unclear priorities, interruptions, email and clutter to name a few). Get more out of your day and your life!

PRDV-0803-B151 $349 Mo, Oct 6, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perrault, B.Comm.

PRDV-0803-B251 $349 Fr, Feb 20, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perrault, B.Comm.

PRDV-0803-B351 $349 Th, Jun 4, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perrault, B.Comm.

Strategies for Managing Projects (7 hours)

Have you ever been given a project to coordinate? Had to prepare an annual report? Organize an office move? Plan an event? These are all projects, and managing projects successfully is a valuable skill. In this practical, hands-on course you will learn the basics of managing projects throughout the various phases including conception, planning, execution and completion.

PRDV-0755-B151 $399 Th, Oct 9, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), M.Ed., MBA, PMP

PRDV-0755-B251 $399 Tu, Mar 3, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), M.Ed., MBA, PMP

PRDV-0755-B351 $399 Tu, Jun 2, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), M.Ed., MBA, PMP

Business Etiquette (7 hours)

Have you ever been caught in an awkward moment or felt un-certain about what to say or how to act in a business situation? Mastering business etiquette demonstrates the respect you have for those you spend time with. Through learning how to maintain a professional appearance, network effectively, communicate confidently, and feel comfortable in formal dining situations, you will establish trust and credibility that will give you an edge in your career.

PRDV-0661-B151 $329 We, Oct 22, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0661-B251 $329 We, Mar 18, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

Minute Taking Made Easy (7 hours)

If people can’t remember what occurred or what was decided at a meeting, how can the group accomplish its objectives? Discover the top minute-taking tips and techniques, and develop key minute-taking skills that include listening, critical thinking and organization. You will learn to produce minutes that include es-sential, accurate information for informal, semi-formal, formal and action-oriented meetings. When you know how to write minutes for a meeting, you know how to keep track of business!

PRDV-0781-B151 $329 Th, Oct 16, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

PRDV-0781-B251 $329 Fr, Apr 10, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

PRDV-0781-B351 $329 We, Jun 3, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

Service Excellence (7 hours)

Become indispensable to any organization by understanding who your internal and external customers are and how to identify and meet their needs. Learn to demonstrate a customer-focused approach and develop strategies to respond efficiently and confidently to inquiries and requests, deal with difficult situations, and problem-solve. By providing excellent service, you will help achieve success for your organization, as well as for your own career.

PRDV-0663-B151 $329 Tu, Nov 25, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

PRDV-0663-B251 $329 Tu, Apr 28, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

Interested in computer training? See page 33.




Endorsed EducationProviderTM

The Basics of Business Analysis (21 hours)

Gain an excellent understanding of what business analysis is and why it is so vital in today’s projects and organizations. Learn about the role of the business analyst, deliverables, tools and tech-niques used to help organizations achieve success. Discover the six knowledge areas and underlying competencies, as defined in the Business Analysis Body of Knowledge (BABOK® Guide) from the International Institute of Business Analysis (IIBA®). Learn how these concepts and techniques can be applied to real world situa-tions. Note: It is strongly recommended this course be taken first as it is an overview of the entire Business Analysis professional development certificate.

PRDV-0640-B151 $589 + $25 material fee Th, Fr, Sa, Sep 25–27, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0640-B251 $589 + $25 material fee Th, Fr, Sa, Jan 29–31, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Requirements Elicitation (21 hours)

Enhance your capacity to contribute to organizational success by gathering complete and clear requirements that will provide business value. Learn concepts, tools and techniques commonly used in preparing for elicitation, conducting elicitation activities, documenting and confirming results. Discover new insights in areas such as document analysis, requirements workshop facilita-tion, focus group facilitation, observation, interviewing techniques, surveying and prototyping.

PRDV-0642-B151 $589 + $25 material fee Tu, Th, Sa, Sep 30–Oct 9 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.-4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

PRDV-0642-B251 $589 + $25 material fee Tu, Th, Sa, Feb 17–26 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.-4:30 p.m. Instructor: Jarett Hailes, BA, CBAP

Requirements Analysis (21 hours)

Improve your ability to help organizations understand require-ments and set priorities that are aligned with their strategies, value and culture. Learn concepts, tools and techniques commonly used in assumption definition, requirements organization, prioritiz-ation, modelling, verification and validation. Discover new insights in areas such as organizational modelling, scope modelling, busi-ness rules analysis, decision analysis, functional decomposition, process modelling and data modelling.

PRDV-0644-B151 $475 + $25 material fee Fr, Sa, Oct 24–25, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0644-B251 $475 + $25 material fee Tu, Th, Sa, Mar 17–21 Tu, Th, 6-9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Kari Rasmussen, MA

Business Analysis

Organizations are increasingly recognizing that business analysis services are critical to improving organizational effectiveness, efficiency, and financial performance. Business analysts are en-gaged at all levels of organizations, working on strategic initiatives, operational projects and continuous improvement. Whether you are new to business analysis, an experienced business analyst, a systems analyst, a project manager, a program manager, or a consultant, it is important to be effective at defining business requirements and evaluating and recommending solutions that provide value to stakeholders.

MacEwan University, an Endorsed Education Provider with the International Institute of Business Analysis (IIBA®), is pleased to offer this practical, hands-on program that is aligned with A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) published by the IIBA®. Equip yourself with the knowledge, skills, tools and techniques to plan, elicit, analyze, model, assess, valid-ate, communicate and manage requirements. These courses will also help you prepare for certification with IIBA® and satisfy eligi-bility requirements for the Certified Business Analysis Professional (CBAP®) designation and/or the Certification of Competency in Business Analysis (CCBA®) - the industry benchmarks of excel-lence for business analysis. These courses may also be used to satisfy recertification requirements. Take individual courses or all seven to receive the Business Analysis professional development certificate.

Note: IIBA, BABOK, CBAP and CCBA are the registered marks of the International Institute of Business Analysis.

Courses (7)

• The Basics of Business Analysis

• Requirements Elicitation

• Requirements Analysis

• Solution Assessment and Validation

• Requirements Management and Communication

• Business Analysis Planning and Monitoring

• Enterprise Analysis

“Dune was engaging, animated and very know-

ledgeable! He is one of the best instructors I

have ever had. Ease of speaking style, clarity in

teaching content, personable and great sense

of humour. Thank you for making what could

have otherwise been a very dry 3-day course

into a fantastic experience.”

Kristy Sterling, February 1, 2014

The Basics of Business Analysis



Solution Assessment and Validation (14 hours)

Learn to identify and utilize tools that will aid organizations to assess and validate solutions, as well as their organizational readi-ness for successfully implementing those solutions. Learn con-cepts, tools and techniques commonly used in requirements al-location, proposed solution assessment, organizational readiness assessment, transition requirements definition, solution validation and solution performance evaluation. Discover new insights in areas such as acceptance and evaluation criteria definition, scen-arios and use cases, data flow diagrams, force field analysis, risk analysis, root cause analysis and vendor assessment.

PRDV-0646-B151 $475 + $25 material fee Tu, Th, Sa, Oct 28–Nov 1 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Jarett Hailes, BA, CBAP

PRDV-0646-B251 $475 + $25 material fee Tu, Th, Sa, Apr 11–16 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Jarett Hailes, BA, CBAP

Requirements Management and Communication (14 hours)

Sharpen your skills for helping organizations manage require-ments and ensure everyone is on the same page. Learn concepts, tools and techniques commonly used in solution scope and re-quirements management, requirements traceability management, requirements re-use management, requirements package prep-aration, and requirements communication. Discover new insights in areas such as requirements documentation, requirements for vendor selection, coverage matrix, baselining, structured walk through, problem tracking and sign-off.

PRDV-0648-B151 $475 + $25 material fee Fr, Sa, Nov 7–8, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0648-B351 $475 + $25 material fee Fr, Sa, May 8–9, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Business Analysis Planning and Monitoring (14 hours)

Leverage your leadership and management competencies by planning and monitoring business analysis activities to ensure quality, effectiveness and efficiency of business analysis practices and deliverables. Learn concepts, tools and techniques commonly used in stakeholder analysis, business analysis approach plan-ning, business analysis activities planning, business analysis com-munication planning, requirements management process planning and business analysis performance management. Discover new insights in areas such as stakeholder map, RACI matrix, estima-tion, process modelling, metrics and key performance indicators, problem tracking and lessons learned process.

PRDV-0652-B151 $475 + $25 material fee Tu, Th, Sa, Nov 18–22 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Kari Rasmussen, MA

PRDV-0652-B351 $475 + $25 material fee Tu, Th, Sa, May 26–30 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

Enterprise Analysis (21 hours)

Play a strategic role in organizations by helping them define busi-ness needs and solutions that will enable projects and initiatives to be strategically and clearly defined. Learn concepts, tools and techniques commonly used in business need definition, capabil-ity gap assessment, solution scope definition, solution approach determination and business case definition. Discover new insights in areas such as vision statement definition, problem statement definition, SWOT analysis, benchmarking, feasibility analysis, estimation and risk analysis.

PRDV-0653-B151 $589 + $25 material fee Th, Fr, Sa, Dec 11–13, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0653-B351 $589 + $25 material fee Th, Fr, Sa, Jun 11-13, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP



Leadership Essentials

Effective leaders create environments that challenge, motivate and energize their teams. Discover how you can take your career to the next level through MacEwan University’s Leadership Es-sentials certificate. Develop fundamental strategic skills to help you lead and support organizational change, diverse teams, and coach a healthy organization. You will also acquire new tools to address the radical changes in the workplace and create an in-novative, productive, challenged and re-energized workforce. Take individual courses or all eight to receive the Leadership Essentials professional development certificate.

Note: Register for all eight courses at once to receive a 15% discount. Call 780-497-5207 or email [email protected] for details.

Core Courses (6) • Foundations of Leadership

• Change Management Fundamentals

• Group Facilitation Techniques

• Leading People through Change

• Negotiating for Results

• Strategic Leadership

Electives (choose 2) • Emotional Intelligence

• Creating an Engaged Workforce

• Leading a Diverse Team

• Managing Conflict – Level 1

Core Courses:

Foundations of Leadership (7 hours)

Leadership is fundamental at all levels of an organization. Explore the concept of leadership and the 10 competencies of an effective leader, including self-awareness, resiliency, working with others, and dealing with change. You will also develop an awareness of your own leadership strengths, gaps, and communication skills, and create a development plan tailored for you.

SUPR-0821-B151 $399 Tu, Sep 30, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

SUPR-0821-B251 $399 We, Jan 28, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

Change Management Fundamentals (7 hours)

Do you want to increase the success of your change initiatives? Change is now a way of life for all kinds of organizations. How-ever, many change initiatives fail because the organization did not employ a structured, objective process for dealing with the ambiguous, subjective reality of implementing changes. Dur-ing this course, you will learn how to utilize a Business Change Implementation Methodology and associated tools to significantly reduce resistance problems and begin the process of increasing resilience among those involved in change initiatives.

SUPR-0841-B151 $399 Fr, Oct 3, 8:30 a.m.–4:30 p.m. Instructor: John Tanasichuk, MBA, PhD, RPsych

SUPR-0841-B251 $399 We, Mar 11, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

Group Facilitation Techniques (7 hours)

In today’s increasingly complex and fast-changing world, collabor-ation is a necessity for organizations of all types and sizes. Getting and staying on the same page, working together while leveraging individual and group creativity may not come automatically. Effective group facilitation can help maximize the synergy in col-laboration. An effective facilitator can serve as an enabler to help accelerate the process of gaining clarity, solving problems, and building consensus.

PRDV-0753-B151 $399 Tu, Oct 21, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0753-B251 $399 Fr, Feb 27, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Leading People through Change (7 hours)

Change is a fact of life in organizations today. The ability to man-age change and transition is a critical skill for leaders at all levels. Learn to recognize the stages of loss, explore the three stages of transition and the tips to help staff through each stage, identify the key communication questions that guide the change process, and explore five strategies that help staff through change and transition.

SUPR-0832-B151 $399 Th, Nov 6, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

SUPR-0832-B251 $399 Tu, Apr 21, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

“I really enjoyed the course! What a great and

valuable overview of leadership theory and

techniques.”

Jessica Grayson, January 29, 2014

Foundations of Leadership



Negotiating for Results (7 hours)

Negotiating is about flexibility and innovative thinking. Whether you are negotiating for products or services, a salary increase, or for a collective agreement, it is important to understand what you are getting into, the result you want, and how you intend to go about it. Learn the basics of negotiation, how to prepare to negoti-ate, ways to respond to challenges, and how to create win-win solutions and sustainable agreements.

PRDV-0650-B151 $399 Mo, Nov 17, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0650-B351 $399 We, May 13, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Strategic Leadership (7 hours)

Strategy and strategic ability are easy to demand, yet hard to de-fine and execute. In the past, they were thought to be the domain of only the most senior leaders. But the creation of a powerful direction and energy that sparks reliable, long-term growth is now critical at all levels of the organization. This course de-mystifies strategy and strategic planning. Using real life situations, you will learn approaches to create a clear strategy and apply techniques that translate strategic goals into engaging action plans.

SUPR-0840-B151 $399 Tu, Dec 2, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

SUPR-0840-B351 $399 Tu, Jun 9, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

Electives (choose two):

Emotional Intelligence (7 hours)

When we look at the truly extraordinary people who inspire and make a difference, you will see that they do this by connecting with people at a personal and emotional level. Emotional intel-ligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emo-tions of yourself and others, that may contribute to your success.

PRDV-0843-B151 $349 Mo, Oct 20, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

PRDV-0843-B251 $349 We, Apr 1, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

Creating an Engaged Workforce (7 hours)

Leaders play a significant role in creating a positive work environ-ment. Learn about the factors that contribute to a positive work environment and what motivates team members, and explore the linkages between commitment, morale and productivity. You will also discuss strategies for retaining key employees. You make a difference!

PRDV-0829-B151 $399 Fr, Nov 14, 8:30 a.m.–4:30 p.m. Instructor: Bob Gurney, ORT, BPe, M.Sc., PhD

PRDV-0829-B251 $399 Fr, Apr 24, 8:30 a.m.–4:30 p.m. Instructor: Bob Gurney, ORT, BPe, M.Sc., PhD

Leading a Diverse Team (7 hours)

Globalization, advancements in technology and competition for resources, markets and talent have moved diversity management from an equal opportunity initiative to a strategically driven busi-ness necessity. Improve your awareness of the increasing diversity of the people we deal with and learn to develop a more inclusive environment.

SUPR-0844-B151 $399 We, Nov 12, 8:30 a.m.–4:30 p.m. Instructor: Dilara Yegani, B.Comm., MBA

SUPR-0844-B251 $399 Th, Mar 26, 8:30 a.m.–4:30 p.m. Instructor: Dilara Yegani, B.Comm., MBA

Managing Conflict – Level 1 (14 hours)

Managing conflict can be the beginning of a creative process that leads to higher levels of achievement and success. Learn about the conflict resolution process, conflict styles, and principles for being an effective conflict practitioner. Understand the impact of values, beliefs, and assumptions on conflict. Identify barriers to communication, develop effective strategies to overcome them, and explore communication techniques that will allow you to draw out the roots of the conflict.

PRDV-0844-B151 $549 + $100 material fee Tu, We, Nov 25–26, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

PRDV-0844-B251 $549 + $100 material fee We, Th, Feb 18–19, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

10 | Fall 2014/Winter 2015


Management Essentials

Effective managers require a range of unique skills and competen-cies. Acquire the business skills that will give you the knowledge and strategies you need to be successful and advance in your career. Develop and enhance your ability to achieve goals through relationship building, critical thinking, problem-solving, manag-ing projects, and leading and motivating others. Walk away with a greater capacity to contribute to your organization’s future success, as well as your own. Take individual courses or all eight to receive the Management Essentials professional development certificate.

Note: Register for all eight courses at once to receive a 15% discount. Call 780-497-5207 or email [email protected] for details.

Core Courses (6) • Management Fundamentals

• Group Facilitation Techniques

• Strategies for Managing Projects

• Finance and Budget Basics

• Negotiating for Results

• Performance Management

Electives (choose 2) • Managing Conflict – Level 1

• Marketing – Your Competitive Advantage


• Basics of Contract Law

Core Courses:

Management Fundamentals (14 hours)

Learn effective management techniques required for project and organizational success. At its core, management means engaging others at various levels to work toward common goals. Assess your leadership competencies, learn how to develop your strengths, and identify additional skills and tools to make you a better manager. Walk away with a strategy for actively using these skills in your workplace.

PRDV-0751-B151 $475 Tu, We, Sep 23–24, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0751-B251 $475 Tu, We, Feb 3–4, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Group Facilitation Techniques (7 hours)









Finance and Budget Basics (14 hours)

Basic financial skills are absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to understand financial terminology, read financial statements and annual reports, need to organize your books, or need to prepare a budget, this two-day workshop is for you. Become familiar with key financial terms and learn the essen-tials of bookkeeping, the different types of financial statements, financial ratios, break even analysis, and budgeting.

PRDV-0799-B151 $449 Tu, We, Nov 4–5, 8:30 a.m.–4:30 p.m. Instructor: Ken Balcom, B.Comm., MBA, CMC

PRDV-0799-B251 $449 Th, Fr, Apr 30–May 1, 8:30 a.m.–4:30 p.m. Instructor: Ken Balcom, B.Comm., MBA, CMC

Save your seat in class – register early.







Performance Management (7 hours)

Supervisors are expected to get things done, so developing and enhancing your skills in managing performance is critical to building a productive work environment. Gain practical skills and techniques to help your employees set meaningful and productive goals, and learn how to appraise their performance in meeting these goals as part of an integrated performance management process.

SUPR-0718-B151 $349 We, Dec 3, 8:30 a.m.–4:30 p.m. Instructor: Ratka Janjic, BA, CHRP, CertHRM, CACE, CCT

SUPR-0718-B251 $349 Th, Apr 9, 8:30 a.m.–4:30 p.m. Instructor: Ratka Janjic, BA, CHRP, CertHRM, CACE, CCT

SUPR-0718-B351 $349 Fr, Jun 5, 8:30 a.m.–4:30 p.m. Instructor: Ratka Janjic, BA, CHRP, CertHRM, CACE, CCT

Electives (choose two):





Marketing – Your Competitive Advantage (7 hours)

Are you looking for a better grounding in marketing fundamentals or to refresh what you already know? Gain insight about marketing fundamentals and how they work in the real world to contribute to market success. Learn about building brands (both with employ-ees and customers), the importance of customer insight, position-ing your product or service, finding the right marketing and com-munication mix, measurement and more. This highly interactive session uses case studies and group discussion to reinforce the information presented.

PRDV-0857-B151 $399 Th, Oct 16, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, B.Ed., MBA

PRDV-0857-B251 $399 Fr, Feb 6, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, B.Ed., MBA

PRDV-0857-B252 $399 We, Apr 15, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, B.Ed., MBA


Change is a fact of life in organizations today. The ability to manage change and transition is a critical skill for leaders at all levels. Learn to recognize the stages of loss, explore the three stages of transition and the tips to help staff through each stage, identify the key communication questions that guide the change process, and explore five strategies that help staff through change and transition.



Basics of Contract Law (7 hours)

What are the legal issues and implications of agreements made during the course of business? What are your rights and respon-sibilities? Increasingly businesses are required to understand, create, maintain and enforce legal obligations in their business relationships. Learn the basic laws of business and types of action you can take to protect your business and be better prepared for the increasingly complex situations that may arise.

PRDV-0745-B151 $399 Mo, Nov 3, 8:30 a.m.–4:30 p.m. Instructor: Karen Reschke, LLB, MLIS, BSM

PRDV-0745-B251 $399 Fr, Mar 13, 8:30 a.m.–4:30 p.m. Instructor: Karen Reschke, LLB, MLIS, BSM

Alumni Discount! Call 780-427-5207 for details.

12 | Fall 2014/Winter 2015


Managing Conflict

Are you looking for additional skills and strategies for managing conflict? Offered in partnership with the Canadian Institute for Conflict Resolution (CICR), this series will give you the skills to assist in resolving and managing conflict in the workplace. Taught by skilled conflict practitioners and experienced adult trainers, you will learn practical strategies to deal with your own conflicts and the conflicts of others.

For those interested in pursuing a career in mediation or further developing their conflict resolution skills, completion of this certifi-cate will be credited as the first 40 hours of the Third Party Neutral Program (TPN 1) offered by the Canadian Institute for Conflict Resolution. Take individual courses or all four to receive the Man-aging Conflict professional development certificate.

Note: Register for all four courses at once to receive a 15% discount. Call 780-497-5207 or email [email protected] for details.

Core Courses (3)


• Intervening in Conflict – Level 2

• Resolving Conflict – Level 3

Electives (choose 1) • Emotional Intelligence


• Creating an Engaged Workforce

Core Courses: (these courses must be taken in order):



PRDV-0844-B151 $549 +$100 material fee Tu, We, Nov 25–26, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze


Intervening in Conflict – Level 2 (14 hours)

There is a five-step conflict resolution process you can use when negotiating outcomes or when playing a third party intervention role between others. Gain practical experience by analyzing case studies and employing the techniques you have learned to master strategies you can use and apply immediately. Prerequisite: Man-aging Conflict - Level 1

PRDV-0845-B251 $549 + $100 material fee Mo, Tu, Mar 16–17, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

Resolving Conflict – Level 3 (7 hours)

Build on the skills and strategies you acquired in Levels 1 and 2 by learning and practicing strategies for managing power imbal-ances, having difficult conversations, and managing difficult team dynamics. Prerequisite: Intervening in Conflict – Level 2

PRDV-0846-B351 $399 + $50 material fee Tu, May 12, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

Electives (choose one of three):

Electives (choose one):





“Another enjoyable class – very informative

and provided great tools to start using tomor-

row.”

Stacey Kaizer, April 30, 2014

Intervening Conflict - Level 2





Change is a fact of life in organizations today. The ability to manage change and transition is a critical skill for leaders at all levels. Learn to recognize the stages of loss, explore the three stages of transition and the tips to help staff through each stage, identify the key communication questions that guide the change process, and explore five strategies that help staff through change and transition.







14 | Fall 2014/Winter 2015


Project Management

Every project comes with its own set of challenges, but the skills you need to manage each of them are the same: organizing and motivating the right team, delegating tasks, time and budget man-agement, and strategic planning skills.

MacEwan University, a Registered Education Provider with the globally recognized Project Management Institute (PMI®), introdu-ces this unique and versatile series that provides essential training by certified Project Management Professionals® using courses aligned with the PMI PMBOK® Guide.

This certificate is for any industry:

• Project team members

• Project sponsors, managers and leaders

• PMO managers and staff

• Individuals preparing to obtain the PMI Project Management Professional (PMP®) designation

Take individual courses or all eight to receive the Project Manage-ment professional development certificate, as well as earn PMI® Professional Development Units/contact hours. For more informa-tion regarding PMI certification requirements, visit www.pmi.org.

Note: PMBOK® Guide 5th edition is recommended for the Project Manage-ment courses.

Note: PMI, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.

Courses (8)Core Courses (8) • The Basics of Project Management

• Project Management and the Organization

• Project Scope and Quality Management

• Project Time and Cost Management

• Project Stakeholder, Human Resources and Communications Management

• Project Risk Management

• Project Procurement Management

• Project Integration Management

“This is the second course taken with Larry.

Thoroughly enjoy his teaching. Very engaging,

knowledgeable and adds some great humour

to class.”

Kathy Herricks, January 29, 2014

Project Time and Cost Management

The Basics of Project Management (21 hours)

Gain an excellent understanding of the five Project Management Process Groups (Initiating, Planning, Executing, Monitoring and Controlling and Closing) to enhance overall performance and the success of any project in any organization or industry. Discover how to integrate the 10 Knowledge Area processes, tools and templates in a manner that can be readily applied in your work place. Learn how the project management processes interact with each other to successfully achieve project objectives. Concepts include stakeholder, scope, quality, time, cost, human resource, communication, risk, procurement and project integration man-agement. You will also apply various techniques such as stake-holder analysis, work breakdown structure, scheduling, estimat-ing, risk assessments, contracts, and change control. (This course is recommended to be taken first.)

PRDV-0819-B151 $575 Tu, Th, Sa, Sep 20–27 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

PRDV-0819-B152 $575 Mo, Tu, We, Nov 17–19, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0819-B251 $575 Tu, Th, Sa, Jan 24–31 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

PRDV-0819-B252 $575 Tu, Th, Sa, Apr 7–16 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

Project Management and the Organization (3.5 hours)

Understanding how your project links to strategic goals is fun-damental to guiding all the decisions you will undertake on your project. Learn how organizations use project management to achieve strategic objectives. Concepts include portfolio and program management, business case fundamentals, organizational impacts on project structures and reporting relationships. You will also develop a Project Charter to enable the authorization of a specific project to expend corporate resources.

PRDV-0852-B151 $249 Tu, Sep 30, 6–9:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0852-B251 $249 Tu, Feb 3, 6–9:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0852-B252 $249 Sa, Apr 18, 8:30 a.m.–12 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP



Project Scope and Quality Management (14 hours)

Scope definition and quality control are fundamental to project success. Learn how to gather and turn requirements into a project scope with the appropriate level of quality. Concepts include requirements collection techniques, scope management planning, work breakdown structure, scope validation and scope control. Also addressed are concepts related to quality management mod-els, quality assurance programs and basic quality control tools. You will apply these concepts to various exercises based on real world examples and case studies.

PRDV-0838-B151 $449 Tu, Th, Sa, Oct 4–9 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ron Markowski, MBA, PMP, PhD

PRDV-0838-B251 $449 Tu, Th, Sa, Feb 7–12 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ron Markowski, MBA, PMP, PhD

PRDV-0838-B252 $449 Tu, Th, Sa, Apr 21–25 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ron Markowski, MBA, PMP, PhD

Project Time and Cost Management (21 hours)

Schedule and cost definition and control are critical to project success. Learn to turn the outputs from the scope and quality processes into the basis for building realistic estimates of cost and time for your projects. Concepts include how to estimate with differing levels of definition, to develop and display schedule in-formation using GANTT Charts, Program Evaluation Review Tech-nique (PERT), Project Network Diagrams, Precedence Diagrams and Critical Paths. You will also apply various techniques including Earned Value Methodology to measure and report the combined impact of cost and schedule variances.

PRDV-0820-B151 $575 Tu, Th, Sa, Oct 14–23 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0820-B251 $575 Tu, Th, Sa, Feb 21–28 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0820-B252 $575 Tu, Th, Sa, Apr 28–May 9 (no class May 2) Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

Project Stakeholder, Human Resources and Communications Management (21 hours)

Proficiency in stakeholder, human resource management and communications is what separates good project managers from great ones. Learn to identify and communicate effectively with external and internal stakeholders, to foster support for the project goals and objectives, and to build dynamic teams. Concepts include identifying, categorizing and managing stakeholders and their expectations, the fundamentals of leadership styles and building effective teams, the impact of your communication style on your project success, the mechanics of project communica-tions, and project archives and records/document management. You will also apply various techniques such as stakeholder analy-sis, stakeholder registers, team dynamics, motivational models, communication styles and methods, situational leadership, and coaching inventory.

PRDV-0849-B151 $575 + $120 material fee Tu, Th, Sa, Oct 28–Nov 6 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

PRDV-0849-B251 $575 + $120 material fee Tu, Th, Sa, Mar 7–14 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

PRDV-0849-B351 $575 + $120 material fee Tu, Th, Sa, May 12–23 (no class May 16) Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

Project Risk Management (14 hours)

Inappropriately managed risk can have serious consequences. Learn how to identify and appropriately categorize risk to plan for and respond to these risks in a more effective manner. Con-cepts include risk identification, types of risk analysis, response strategies, risk registers, impact on project management plan, risk audits and reassessments. You will also apply various techniques such as risk categorization, probability and impact assessments and matrices, expected monetary value analysis, quantitative and qualitative risk analysis, contingency analysis, risk mitigation strategies, tornado diagrams, decisions trees, variance and trend analysis.

PRDV-0822-B151 $449 Tu, Th, Sa, Nov 15–20 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0822-B251 $449 Tu, Th, Sa, Mar 17–21 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0822-B351 $449 Tu, Th, Sa, May 26–30 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC


16 | Fall 2014/Winter 2015

rn

Project Procurement Management (14 hours)

Have you ever had difficulty negotiating contracts or defining the activities required by the vendor on your project? Learn how to develop contracting strategies and the respective roles of the project and procurement departments in negotiating, forming, administering, managing and closing contracts. Concepts include the procurement life cycles, the basic components of and types of contracts, evaluation approaches, and vendor relationship man-agement. You will also apply various techniques including make or buy analysis, selection of contract types, risk mitigation using procurement strategies, claims management and procurement performance reviews and audits.

PRDV-0823-B151 $449 Tu, Th, Sa, Nov 25–29 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0823-251 $449 Tu, Th, Sa, Mar 24–28 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0823-B351 $449 Tu, Th, Sa, Jun 2–6 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

Project Integration Management (3.5 hours)

Integration of all project activities is the key to a successful pro-ject. Learn how integration processes assist the project manager to deliver projects on time and on budget to meet business object-ives. Enhance your ability to integrate all the elements of a project into a single comprehensive project management plan, then action that plan using appropriate monitoring and control techniques combined with a comprehensive change control process. Con-cepts include how all the project management knowledge areas work together in an integrated fashion, configuration management, change control boards, use of project reports and information, lessons learned, and the role of ethics in the project process. You will also apply project management techniques such as change requests, control logs, audits, historical information and close out reports.

PRDV-0828-B151 $249 Tu, Dec 2, 6–9:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0828-B251 $249 Tu, Mar 31, 6–9:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

PRDV-0828-B351 $249 Tu, Jun 9, 6–9:30 p.m. Instructor: Dave Nixon, B.Sc., P.Eng., PMP

Other Project Management CoursesProject Survival: Project Governance: see page 29

PMP® Exam Prep: see page 32

Microsoft Project Level l & ll: see page 35

Online Courses: see page 37-38




Supervisory Essentials

Supervisors play a pivotal role in any organization’s growth and success. Develop and enhance your supervisory abilities to en-gage your team, manage performance, make decisions, problem solve, handle conflict, deliver presentations, and understand legal responsibilities. Discover new and practical strategies you can adopt immediately to effectively supervise and manage others in an evolving workplace. Take individual courses or all six to receive the Supervisory Essentials professional development certificate.

Note: Register for all six courses at once to receive a 15% discount. Call 780-497-5207 or email [email protected] for details.

Core Courses (5)

• Fundamentals of Supervision

• Managing Multiple Priorities

• Communicating for Results

• High Performance Teams

• Performance Management

Electives (choose 1) • Group Facilitation Techniques

• Leading a Diverse Team


Core Courses:

Fundamentals of Supervision (14 hours)

Supervisors today play a critical role on the organization’s man-agement team and require different skills such as how to motivate and coach employees. Learn the principles of supervision includ-ing an introduction to important legal aspects such as employ-ment standards, Workers’ Compensation Board requirements and Human Rights. You will also acquire a variety of motivational and coaching techniques you can apply immediately to your workplace to improve performance.

SUPR-0715-B151 $399 Tu, We, Sep 16–17, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

SUPR-0715-B251 $399 Mo, Tu, Jan 26–27, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Managing Multiple Priorities (14 hours)

Many situations arise in a supervisor’s day, so staying organized is critical to being effective. Enhance your organizational skills by improving your time management and learning techniques for problem solving and decision making. You will develop your ability to eliminate time wasters, manage priorities, run meetings more effectively, and manage the email jungle.

SUPR-0719-B151 $399 Tu, We, Oct 7–8, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perreault, B.Comm.

SUPR-0719-B251 $399 We, Th, Feb 25–26, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perreault, B.Comm.

Communicating for Results (14 hours)

Getting work done through others is an integral part of a super-visor’s responsibilities. Communication skills are essential to be an effective supervisor and require constant practice. Develop your skills in giving and receiving feedback, delegating work as-signments, and presenting information in a manner that will lead to improved productivity in your workplace.

SUPR-0716-B151 $399 Th, Fr, Oct 30–31, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perreault, B.Comm.

SUPR-0716-B251 $399 Th, Fr, Mar 26–27, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perreault, B.Comm.

High Performance Teams (14 hours)

Teams are used extensively in today’s organizations, and build-ing high-performance teams requires skill. Learn to improve the formation and development of teams to enhance their satisfaction and performance. You will build your skills and learn strategies to more effectively manage conflict situations, help your teams achieve their goals, and improve employee morale.

SUPR-0717-B151 $399 Tu, We, Nov 18–19, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

SUPR-0717-B351 $399 Tu, We, May 26–27, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc






“Pauline was engaging, clear and energetic.

She really brought the course content to

application.”

Karen Johnson, February 28, 2014

Managing Multiple Priorities

18 | Fall 2014/Winter 2015

Electives (choose one):Group Facilitation Techniques (7 hours)













Group Discounts! Call 780-497-5207 for details.


Professional Development Courses Bootcamps • Communication • General Business • Human Resources • Marketing • Medical Office • Process Mapping & Process Improvement • Project Survival: Project Governance

Build your business skills and knowledge with our professional development courses. These short, hands-on classes will provide you with practical training to help you achieve your personal and professional development goals. You will receive a Certificate of Attendance for each course you complete. In addition to the courses listed below, you may also take individual courses from the certificate series beginning on page 2.

Bootcamps

HR Bootcamp (14 hours)

In today’s fast-paced work environment, many supervisors have some type of human resource responsibilities. Whether you’re a supervisor or HR professional, you may be asked to take part in developing job descriptions, sit in on interviews, plan training or manage performance. This course will introduce you to key human resource concepts and functions. You will also learn how to be a strategic partner in your organization.

PRDV-0761-B151 $499 Tu, We, Oct 28–29, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

PRDV-0761-B251 $499 Mo, Tu, Mar 9–10, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Management Fundamentals (14 hours)

Learn effective management techniques required for project and organizational success. At its core, management means engaging others at various levels to work toward common goals. Assess your leadership competencies, learn how to develop your strengths, and identify additional skills and tools to make you a better manager. Walk away with a strategy for actively using these skills in your workplace.

PRDV-0751-B151 $475 Tu, We, Sep 23–24, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0751-B251 $475 Tu, We, Feb 3–4, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Supervisory Bootcamp (14 hours)

Are you new to a supervisory position? Whether you’re a team leader, project manager or unit coordinator, this workshop is designed to help you deal with many of the supervisory challen-ges you will encounter as you move into a supervisory role. You will learn how to clarify your role and responsibilities; develop your communication skills in listening, asking questions, resolving conflict, and giving feedback to employees; learn how to give clear instructions; and identify techniques to deal with employee chal-lenges, such as hostility, complaints, and lack of productivity.

SUPR-0710-B151 $499 We, Th, Oct 1–2, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

SUPR-0710-B152 $499 Th, Fr, Nov 20–21, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

SUPR-0710-B251 $499 We, Th, Mar 4–5, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

SUPR-0710-B351 $499 We, Th, May 6–7, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

“Sandra was fantastic. She provided unbiased,

clear content with humour and kept us all on

track. Excellent! I highly recommend this

course to any HR professional.”

Jennifer Moore, January 25, 2013

HR Bootcamp

20 | Fall 2014/Winter 2015

Effective Business Writing (7 hours)

Every word you write becomes a reflection of you and your cred-ibility. In today’s workplace, effective written communication is critical for success. Develop your ability to organize your ideas using an audience-centred approach to achieve the results you want. You will apply your knowledge with a variety of in-class exercises that will help you master the steps to producing concise business letters and reports. You will also learn how to solve the most common grammar mistakes and how to polish your work by revising, editing and proofreading your written communications.

PRDV-0784-B151 $349 Fr, Sep 19, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0784-B251 $349 Th, Feb 5, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0784-B351 $349 Th, May 28, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

E-mail Essentials for Business (7 hours)

Increase your credibility in the workplace by writing clear and con-cise email. Like it or not, your professionalism and competence are often judged based on how well you communicate online. Most people treat email very casually, sometimes overlooking the principles of good writing. Learn how to plan and write email using the appropriate format, how to manage your inbox, and why mastering email etiquette is one of the most valuable things you can do to enhance your reputation.

PRDV-0788-B151 $349 Th, Nov 13, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0788-B251 $349 Tu, Mar 17, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

Presentation Skills (7 hours)

Discover what it takes to get through any public speaking situa-tion. Whether you’re making a formal presentation or just offering an opinion in a meeting, this is the course for you. Learn what causes your fear of public speaking and techniques that can help you face that fear and move through it. Discover the key factors to effective public speaking and the secret to making powerful presentations.

PRDV-0812-B151 $349 Fr, Nov 28, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

PRDV-0812-B251 $349 We, Apr 22, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, B.Comm.

Communication Courses

Challenging Conversations Made Easy (7 hours)

Have you had challenging conversations that didn’t go as planned? Whether they involve a manager giving difficult feed-back or communicating change, an employee disagreeing with a superior or peer, or colleagues dealing with interpersonal issues, these conversations can make us feel uncomfortable and anxious. In this interactive course, you will learn practical strategies for engaging in challenging conversations with increased confidence and ease. You will walk away with tools to help you manage your emotions, organize your thoughts and mentally prepare to discuss difficult issues in a positive and productive manner.

PRDV-0723-B151 $399 Th, Oct 9, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

PRDV-0723-B251 $399 We, Feb 11, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

PRDV-0723-B351 $399 Tu, May 5, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

Corporate Communications - Make it Memorable! (7 hours)

Leave your audience wanting more with humorous and effective corporate communications. By using comedic communication tools your audience will be engaged and eager to see your next presentation, read your web article or peruse your other materials. In this course you will learn to apply the structure of the “comedy pyramid” to create witty and effective publications, newsletters, web pages, emails, video scripting, and even annual reports. You will also learn to use humour to deliver impactful and memorable presentations. In addition to learning creative approaches and new skills to develop corporate communications, you will also have fun in this practical, hands-on class.

PRDV-0792-B151 $349 Th, Oct 23, 8:30 a.m.-4:30 p.m. Instructor: Barbara North, BA

PRDV-0792-B251 $349 Fr, Mar 6, 8:30 a.m.-4:30 p.m. Instructor: Barbara North, BA

PRDV-0792-B351 $349 Th, May 14, 8:30 a.m.-4:30 p.m. Instructor: Barbara North, BA


“I would highly recommend this course to

anyone who does business in any industry. All

the tips and tricks were relevant.”

Sharon MacLean, February 28, 2014

Effective Business Writing


General Business Courses

Basics of Contract Law (7 hours)

What are the legal issues and implications of agreements made during the course of business? What are your rights and respon-sibilities? Increasingly businesses are required to understand, create, maintain and enforce legal obligations in their business relationships. Learn the basic laws of business and types of action you can take to protect your business and be better prepared for the increasingly complex situations that may arise.

PRDV-0745-B151 $399 Mo, Nov 3, 8:30 a.m.–4:30 p.m. Instructor: Karen Reschke: LLB, MLIS, BSM

PRDV-0745-B251 $399 Fr, Mar 13, 8:30 a.m.–4:30 p.m. Instructor: Karen Reschke: LLB, MLIS, BSM

Bookkeeping Basics (7 hours)

Learn basic accounting concepts and terminology in this prac-tical one-day course. You will be introduced to the complete accounting cycle, general and subsidiary ledgers, journal entries, trial balances and financial statements. Bring your pencil, eraser and calculator in preparation for hands-on learning and practice exercises.

CMSK-0825-B151 $199 Sa, Sep 20, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0825-B152 $199 Sa, Oct 25, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0825-B251 $199 Sa, Jan 31, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0825-B252 $199 Sa, Mar 28, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA










Develop your Business Plan (7 hours)

A well prepared business plan provides you with a blueprint for success. Learn to create a clear and compelling business plan that will help you assess the feasibility of a new or existing venture and guide you in achieving your long-term business goals. You will learn the various components of a business plan, including how to conduct detailed market research and prepare a financial plan that includes cash flow, sales and other financial forecasts. You will walk away with strategies for presenting your plan to banks, potential investors, and other stakeholders.

PRDV-0630-B151 $349 Sa, Nov. 15, 8:30 a.m.–4:30 p.m. Instructor: Frank Saccucci, MBA

PRDV-0630-B351 $349 Sa, Jun 6, 8:30 a.m.–4:30 p.m. Instructor: Frank Saccucci, MBA


22 | Fall 2014/Winter 2015





Finance and Budget Basics (14 hours)

Basic financial skills are absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to understand financial terminology, read financial statements and annual reports, need to organize your books, or need to prepare a budget, this two-day workshop is for you. Become familiar with key financial terms and learn the essen-tials of bookkeeping, the different types of financial statements, financial ratios, break even analysis, and budgeting.

PRDV-0799-B151 $449 Tu, We, Nov 4–5, 8:30 a.m.–4:30 p.m. Instructor: Ken Balcom, B.Comm., MBA, CMC

PRDV-0799-B251 $449 Th, Fr, Apr 30–May 1, 8:30 a.m.–4:30 p.m. Instructor: Ken Balcom, B.Comm., MBA, CMC





LinkedIn for Success (3.5 hours)

Are you getting the most out of LinkedIn? Do you have a LinkedIn marketing strategy? Connecting with other professionals through LinkedIn is becoming a powerful tool for business people to raise their profile and build their networks. In this hands-on course, you will learn how to get the most out of LinkedIn through the profile you create, your account settings, google searches, targeting prospects, promoting your business, joining groups, and more.

PRDV-0660-B151 $149 We, Oct 15, 8:30 a.m.–12 noon Instructor: Rachel Murray

PRDV-0660-B152 $149 Th, Nov 13, 6:00–9:30 p.m. Instructor: Rachel Murray

PRDV-0660-B251 $149 We, Feb 25, 6:00–9:30 p.m. Instructor: Rachel Murray

PRDV-0660-B252 $149 Th, Mar 19, 8:30 a.m.–12 noon Instructor: Rachel Murray

Lobby Government Effectively (7 hours)

If you’re talking to government, you are lobbying. Through organ-ized promotion of a particular viewpoint, you can effect legislative change, fine-tune regulatory regimes, and craft new laws. Learn the what, who, how, why and when of lobbying in this one-day workshop designed for non-profits, business, labour and industry. You will also discover the eight determinants of success and three critical mistakes, and review current and past local lobbying activities. In addition, you will have the opportunity to work on your own lobbying ideas.

PRDV-0855-B151 $349 We, Nov 12, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

PRDV-0855-B251 $349 We, Apr 8, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze


Are you looking to enhance your marketing knowledge and skills? Gain insight about marketing fundamentals and how they con-tribute to success. In this highly interactive session, you will learn about building brands with employees and customers, the import-ance of customer insight, positioning your product or service, finding the right marketing and communication mix, measurement and more.







Minute Taking Made Easy (7 hours)

If people can’t remember what occurred or what was decided at a meeting, how can the group accomplish its objectives? Discover the top minute-taking tips and techniques, and develop key minute-taking skills that include listening, critical thinking and organization. You will learn to produce minutes that include es-sential, accurate information for informal, semi-formal, formal and action-oriented meetings. When you know how to write minutes for a meeting, you know how to keep track of business!

PRDV-0781-B151 $329 Th, Oct 16, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

PRDV-0781-B251 $329 Fr, Apr 10, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

PRDV-0781-B351 $329 We, Jun 3, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines





Salon/Spa Entrepreneurship (35 hours)

Is salon/spa ownership right for you? Starting and running a successful salon or spa requires a fundamental understand-ing of business requirements along with excellent leadership and people skills. MacEwan University, in partnership with M.C. College, is pleased to offer this unique 5-day course targeted to those considering opening their own salon or spa. You will learn how to prepare a business plan with a focus on the salon and spa industry and gain the tools needed to effectively plan for busi-ness ownership. You will also successfully identify various forms of business ownership, prepare a marketing and operations plan, and understand important considerations when recruiting and developing your team. This course will provide potential entrepre-neurs with a solid foundation to start them on the road to success-ful salon or spa ownership.

For registration information, please contact Cheryl Harrison at M.C. College, 780-497-3171 or [email protected] or visit the M.C. College website at www.mccollege.ca.

Sep: 18, 19, 24, 25 & 26 Instructor: Frank Saccucci, B.Comm., MBA

Service Excellence (7 hours)

Become indispensable to any organization by understanding who your internal and external customers are and how to identify and meet their needs. Learn to demonstrate a customer-focused approach and develop strategies to respond efficiently and confidently to inquiries and requests, deal with difficult situations, and problem-solve. By providing excellent service, you will help achieve success for your organization, as well as for your own career.

PRDV-0663-B151 $329 Tu, Nov 25, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

PRDV-0663-B251 $329 Tu, Apr 28, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc






Time Management and Priority Planning (7 hours)

Need more time? Learn practical techniques for effective time management and how you can effectively deal with your time wasters (procrastination, unclear priorities, interruptions, email and clutter to name a few). Get more out of your day and your life!

PRDV-0803-B151 $349 Mo, Oct 6, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perrault, B.Comm.

PRDV-0803-B251 $349 Fr, Feb 20, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perrault, B.Comm.

PRDV-0803-B351 $349 Th, Jun 4, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perrault, B.Comm.


Interested in online courses? See page 37-38.

24 | Fall 2014/Winter 2015

Train-the-Trainer (7 hours)

Every day, training is becoming part of more job descriptions. Whether it’s teaching a new employee what their role is or training 100 employees to manage their time better, some basic learning principles apply. Gain an understanding of adult learning theory, the essential skills for a trainer, how to add fun and games and become familiar with a number of delivery methods.

PRDV-0670-B151 $349 Fr, Nov 14, 8:30 a.m.–4:30 p.m. Instructor: Theresia Williams, BA, B.Ed., M.Ed.

PRDV-0670-B251 $349 Fr, Feb 13, 8:30 a.m.–4:30 p.m. Instructor: Theresia Williams, BA, B.Ed., M.Ed.

PRDV-0670-B252 $349 Fr, Apr 17, 8:30 a.m.–4:30 p.m. Instructor: Theresia Williams, BA, B.Ed., M.Ed.


Workplace Mentoring (7 hours)

Become a mentor and help others benefit from your knowledge and expertise! Whether you are a manager looking to accelerate employee development or have been asked to mentor a colleague, there are proven mentoring strategies to guide others in achieving success. In this hands-on, interactive class you will understand the role of a mentor, the difference between mentoring and coach-ing, the mentee’s role, and how your insight and experience can help others achieve their personal and organizational goals.

PRDV-0681-B151 $399 Mo, Nov 3, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze


PRDV-0681-B351 $399 We, May 13, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze



Human Resources Courses






HR Bootcamp (14 hours)

In today’s fast-paced work environment, many supervisors have some type of human resource responsibilities. Whether you’re a supervisor or HR professional, you may be asked to take part in developing job descriptions, sit in on interviews, plan training or manage performance. This course will introduce you to key human resource concepts and functions. You will also learn how to be a strategic partner in your organization.

PRDV-0761-B151 $499 Tu, We, Oct 28–29, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

PRDV-0761-B251 $499 Mo, Tu, Mar 9–10, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Hiring for Success (7 hours)

Interviewing is both an art and a science, and there are proven techniques that can help ensure you make the right hiring deci-sion. Learn how to develop a fair and consistent interview process for selecting employees, how to prepare better job advertise-ments, and how to develop a job analysis and position profile. Gain an understanding of the different types of questions and when to use them, along with interview techniques that get specific, behaviour based examples of past performance.

SUPR-0836-B151 $349 Th, Nov 13, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

SUPR-0836-B251 $349 Th, Apr 16, 8:30 a.m.–4:30 p.m. Instructor: Ratka Janjic, BA, CHRP, Cert HRM, CACE, CCT






Train-the-Trainer (7 hours)

Every day, training is becoming part of more job descriptions. Whether it’s teaching a new employee what their role is or training 100 employees to manage their time better, some basic learning principles apply. Gain an understanding of adult learning theory, the essential skills for a trainer, how to add fun and games, and become familiar with a number of delivery methods.

PRDV-0670-B151 $349 Fr, Nov 14, 8:30 a.m.–4:30 p.m. Instructor: Theresia Williams, BA, B.Ed., M.Ed.

PRDV-0670-B251 $349 Fr, Feb 13, 8:30 a.m.–4:30 p.m. Instructor: Theresia Williams, BA, B.Ed., M.Ed.

PRDV-0670-B252 $349 Fr, Apr 17, 8:30 a.m.–4:30 p.m. Instructor: Theresia Williams, BA, B.Ed., M.Ed.

Workplace Mentoring (7 hours)

Become a mentor and help others benefit from your knowledge and expertise! Whether you are a manager looking to accelerate employee development or have been asked to mentor a colleague, there are proven mentoring strategies to guide others in achieving success. In this hands-on, interactive class you will understand the role of a mentor, the difference between mentoring and coach-ing, the mentee’s role, and how your insight and experience can help others achieve their personal and organizational goals.

PRDV-0681-B151 $399 Mo, Nov 3, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze


PRDV-0681-B351 $399 We, May 13, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

26 | Fall 2014/Winter 2015

Marketing Courses

Build your Marketing Plan (7 hours)

What does a great marketing plan look like? Gain insight into the strategic and tactical elements of an effective marketing plan and how to apply this knowledge to your own plan. You will review key elements with examples and case studies. Then, using the recom-mended template, you will build a plan based on your current marketing needs or practice on a case study provided in class.

PRDV-0632-B151 $399 Th, Nov 20, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, B.Ed., MBA

PRDV-0632-B251 $399 We, Mar 18, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, B.Ed., MBA

Digital Marketing (7 hours)

It’s not about the technology, but how you use it. Learn about emerging best practices, new ideas and tools you can apply to digital platforms. Through case studies, examples and hands on activities, build your digital and social media marketing skills to more effectively reach your target audience.

PRDV-0634-B151 $495 Th, Nov 27, 8:30 a.m.–4:30 p.m. Instructors: Sharon Bell, B.Ed., MBA and Tema Frank, MBA

PRDV-0634-B251 $495 Th, Apr 30, 8:30 a.m.–4:30 p.m. Instructors: Sharon Bell, B.Ed., MBA and Tema Frank, MBA

LinkedIn for Success (3.5 hours)

Are you getting the most out of LinkedIn? Do you have a LinkedIn marketing strategy? Connecting with other professionals through LinkedIn is becoming a powerful tool for business people to raise their profile and build their networks. In this hands-on course, you will learn how to get the most out of LinkedIn through the profile you create, your account settings, google searches, targeting prospects, promoting your business, joining groups, and more.

PRDV-0660-B151 $149 We, Oct 15, 8:30 a.m.–12 noon Instructor: Rachel Murray

PRDV-0660-B152 $149 Th, Nov 13, 6:00–9:30 p.m. Instructor: Rachel Murray

PRDV-0660-B251 $149 We, Feb 25, 6:00–9:30 p.m. Instructor: Rachel Murray

PRDV-0660-B252 $149 Th, Mar 19, 8:30 a.m.–12 noon Instructor: Rachel Murray


Are you looking to enhance your marketing knowledge and skills? Gain insight about marketing fundamentals and how they con-tribute to success. In this highly interactive session, you will learn about building brands with employees and customers, the import-ance of customer insight, positioning your product or service, finding the right marketing and communication mix, measurement and more.





Save yor seat in class – register early.



Medical Office Courses

Medical Office Chaperone (7 hours)

It is an asset in the health profession to have staff trained to be Medical office chaperones. Chaperones are instrumental in sup-porting the emotional comfort and reassurance of their patients, as well as providing assistance for the examining physician. MacEwan University, in partnership with the College of Physicians & Surgeons of Alberta, is pleased to offer the Medical Office Chaperone course for staff working in physician offices. In this interactive workshop, you will learn from video dramatizations, handouts, open dialogue and hands-on activities to gain the knowledge and tools that you can apply immediately to your work environment.

This course is for Medical Office Assistants, LPNs, RNs and Per-sonal Care Aides. It is designed to help you:

• Understand your role and responsibilities as a chaperone

• Learn about what constitutes a proper and improper intimate examination

• Understand the rights of the patient

• Provide chaperone support and assistance to patients and physicians

• Correctly document procedures and processes observed

OADM-0820-B151 $349 Fr, Oct 17, 8:30 a.m.–4:30 p.m. Instructor: Belinda Panganiban, BA

OADM-0820-B251 $349 Sa, Feb 7, 8:30 a.m.–4:30 p.m. Instructor: Belinda Panganiban, BA

OADM-0820-B351 $349 Fr, May 22, 8:30 a.m.–4:30 p.m. Instructor: Belinda Panganiban, BA

Medical Billing (30 hours)

Discover how to process physicians’ billings. In this hands-on training seminar, you will learn how to use the Schedule of Medical Benefits and learn what health service and ICD-9 diagnostic codes are as well as their important role in billing. You will also be taught how effective patient apopointment scheduling and apply-ing fee modifiers can maxmize a doctor’s billing. In addition, you will be introduced to the governing rules that apply to billing

OADM-0813-B151 $499 Tu, Sep 16 – Nov 25, 6–9 p.m. (no class Nov 11) Instructors: Belinda Panganiban, BA and Christine Griffiths

OADM-0813-B251 $499 Tu, Jan 20 – Mar 24, 6–9 p.m. Instructors: Belinda Panganiban, BA and Christine Griffiths

28 | Fall 2014/Winter 2015

Process Mapping & Process Improvement

Analyze, document and redesign for dramatic improvement! (14 hours)

Process mapping is a powerful diagnostic tool you can use to uncover structural problems, system disconnects, poor controls and people issues. In this highly interactive course, you will learn to use symptoms of a broken process and lenses of process analysis to pinpoint processes that are causing roadblocks and need your immediate attention. You will then learn to choose the right improvement techniques for the situation and develop an action plan to design and establish fast, cost-effective processes that will produce on-going, high quality improvements and results in your organization. In addition, you will be coached to help lead and facilitate the mind set for process change.

Key objectives include:

• Create an “as is” map of one of your processes

• Analyze the “as is” map from five different perspectives (customer satisfaction, worker frustration, time, cost, and quality)

• Find areas for improvement and begin making improve-ments

• Use scientific problem solving

• Create a “clean sheet” redesign of a process using process design principles

• Be able to facilitate the above in your workplace

Who should attend? Supervisors, Managers, CEOs, Business Analysts, Project Managers, Process Analysts, Consultants, De-partment Heads, Work Teams

PRDV-0680-B151 Fr, Sa, Nov 21-22, 2014 8:30 a.m. to 4:30 p.m. Registration Deadline: Nov 10

PRDV-0680-B251 Th, Fr, Mar 12-13, 2015 8:30 a.m. to 4:30 p.m. Registration Deadline: Mar 2

PRDV-0680-B351 Th, Fr, Jun 11-12, 2015 8:30 a.m. to 4:30 p.m. Registration Deadline: May 29

Course fee: $945 includes student manual and Process Mapping, Process Improvement and Process Management book

“Dan knows his material thoroughly. He has

concepts, principles, examples and interesting

anecdotes for each aspect of business process

mapping and improvement.”

Randal Adcock, February 28, 2014 Process Mapping and Process

Improvement


Facilitator: Daniel Madison, MBA, CFADaniel Madison has over 23 years of experience as a consultant and university instructor. He was also a professional money manager, has interviewed over 100 CEOs and CFOs of the Fortune 500, and extensively analyzed hundreds of publically held companies. Dan is passionate about helping organizations increase value through operational improvement, organizational redesign, cost reduction and leadership development. Some past clients include: the City of Calgary, Cisco Systems, Health Alliance Plan, AT & T, and the US Department of Agriculture. As an expert in his field, Dan has authored Process Mapping, Process Improvement and Process Management – a #1 selling book on Amazon for over 7 years.



Project Survival: Project Governance

Improve your odds of achieving project success with project governance (14 hours)

Research shows that approximately two-thirds of projects fail to meet their triple constraint requirements of delivering their intended scope on time and within budget.

A solution for this has been found in project governance, which provides project managers and leaders with an overarching deci-sion-making framework to evaluate, direct and monitor the align-ment between project deliverables and the organizational value expected from those deliverables. Learn to use this framework to resolve common project challenges like managing changing requirements and misunderstandings.

You will learn how to:

• integrate various management methodologies into a co-ordinated, holistic approach to establish project priorities and agility

• clarify who should be responsible, accountable, consulted, and informed.

• ensure key considerations like project resourcing and risks are being evaluated from an organizational perspective

• acquire new techniques and processes for managing changing organizational needs, conditions and options in an increasingly complex project world

PRDV-0850-B151 $595 Tu, Th, Sa, Oct 14-18, 2014 Tu, Th, 6-9:30 p.m. and Sa, 8:30 a.m. to 4:30 p.m.

PRDV-0850-B251 $595 Tu, Th, Sa, Mar 3-7, 2015 Tu, Th, 6-9:30 p.m. and Sa, 8:30 a.m. to 4:30 p.m.

PRDV-0850-B351 $595 Tu, Th, Sa, May 19-23, 2015 Tu, Th, 6-9:30 p.m. and Sa, 8:30 a.m. to 4:30 p.m.

Facilitator: Ron Markowski, MBA, PMP, PhDRon Markowski has over 15 years of senior leadership experience in strategy and project management and has worked for a number of private and public, multinational organizations. He was also a founder of Com-Do Corp, which launched a multi-media training product that won the AMPIA, Golden Sheaf, and International Film Festival awards. Ron is also a popular university instructor, teaching a variety of business and project management courses.

Frustrated by the findings of the Standish Group’s Chaos Reports regarding poor project performance and how project failures have cost organizations and taxpayers millions of dollars, Ron embarked on a PhD in Organization and Management with a specialization in Project Management to see if he could help solve this problem. Through his PhD research, he was able to validate how strategy and project management can be aligned in a governance framework to nearly double the probability of project success. Ron is eager to share with others how they and their organizations can quickly benefit from applying this ground-breaking knowledge.

30 | Fall 2014/Winter 2015

Corporate Learning

Let the professional team at MacEwan University Corporate Learning develop and deliver training solutions to meet your needs. We want to be your partner in learning.

Why partner with MacEwan University?

• Client-focused approach

• Comprehensive needs assessment

• Training is relevant and practical

• Improved skills employees can transfer back to the work-place immediately

• Professional instructors with industry experience

• Convenience: on-site or off-site training offered days, evenings, weekends and online

Make training your competitive advantage – call us today!

P: 780-497-5207 E: [email protected] MacEwan.ca/CorporateLearning

Here’s what our clients are saying…“The City of St. Albert is proud to partner with MacEwan Uni-versity Corporate Learning to support supervisory leadership development in our organization. Our relationship with MacEwan Corporate Learning began in 2007 with the development of the Supervising for Results Professional Development Certificate Program customized to build foundational supervisory skills in new and potential leaders. MacEwan has been a vital collaborator in identifying program goals, designing courses, aligning logistics, and ensuring participant and stakeholder satisfaction. The Cor-porate Learning staff provide knowledgeable and timely support to ensure the program meets our needs on an ongoing basis. Our program participants regularly rate the courses and the instructors as exceeding expectations. This speaks to not only the quality programming, but also MacEwan’s commitment to aligning the best resources to support their programs.”

Laura Bragg Training & Development Specialist Human Resources


Corporate Learning

“The City of Leduc, Leduc County and the Town of Beaumont have been partnered with MacEwan University to offer Supervising for Results, a Professional Development Certificate program since 2009. In 2012, it was determined that a professional development opportunity for our administrative support staff and a leadership development program would benefit all three partners and the new Administrative Excellence and Leading for Results programs were introduced. All three programs are sponsored and hosted by Leduc County, with participation from municipalities and non-profit organizations within the region. With full enrollment, it is our expectation that our organizations will continue to benefit from this educational opportunity – not only through the transfer of know-ledge and information but in the relationships and cooperation that develop in this customized learning environment.”

Roxanne Girard, CHRP Human Resources Coordinator Corporate Services

“We are fortunate to partner with MacEwan University Corporate Learning in the development and delivery of the Essentials in Man-agement Professional Development Certificate program. Targeted to first time supervisors and managers, this customized program is consistent with CWB Group’s vision and values and further enhances our strong learning culture. The program is a blended format that includes in-class and online modules designed to help our employees build knowledge and skills to effectively manage others. The training is offered in Edmonton, Calgary and Vancou-ver and completing the program is an essential part of being an effective leader in our organization.”

Heather Sanregret AVP, Learning and Development Human Resources

32 | Fall 2014/Winter 2015

Professional Accreditation

Are you striving to obtain a professional designation or industry recognized training? MacEwan Business Continuing Education has partnered with a number of professional organizations and associations to provide you with training opportunities that will help you prepare to meet the requirements of these professional bodies.

APPRES (Alberta Personal Property Registry Electronic System)The APPRES training program develops or enhances knowledge and understanding of Personal Property Registry (PPR) trans-actions. This program prepares individuals to write the Service Alberta accreditation exam required to process registrations in APPRES. This program is offered by Business Continuing Educa-tion at MacEwan University in Edmonton and at SAIT in Calgary. To register, call 780-497-5207.

CORES (Corporate Registry System)The Corporate Registry Training program develops or enhances knowledge and understanding of CORES services. This program prepares individuals to write the Service Alberta accreditation exams required to access CORES and provide CORES services. There are three levels of training based on the three levels of CORES accreditation. This program is offered by Business Con-tinuing Education at MacEwan University in Edmonton and at SAIT in Calgary. To register, call 780-497-5207.

PMP® Exam Prep (36 hours)

Are you preparing to write the Project Management Institute (PMI®) Project Management Professional (PMP®) Certification exam? Review the Project Management body of knowledge, including the nine knowledge areas and five process groups, and practice answering exam questions and writing quizzes that reflect the most current format of the PMI PMP® Exam. With the guidance of a certified PMP® professional, study guides and workbooks, you will develop your exam-writing strategies and gain confidence in your ability to demonstrate your Project Management knowledge as required for the exam.

For more information on the PMP® Certification process and re-quirements, please visit the Project Management Institute at www.pmi.org.

PRDV-0861-B151 $1095 We, Sep 3–Nov 19, 6–9 p.m. Instructor: Wayne Fuchs, PMP

PRDV-0861-B251 $1095 We, Apr 8–Jun 24, 6–9 p.m. Instructor: Wayne Fuchs, PMP

Note: The PMBOK® Guide 5th edition is required for the PMP® Exam Prep Course. Additional exam prep books are optional and will be discussed in class.


APPRES (Alberta Personal Property Registry Electronic System) • CORES (Corporate Registry System) • PMP® Exam Prep


Computer Training Centre

No matter what your computer skill level, MacEwan University Business Continuing Education has a course for you, including various levels of Microsoft Office 2010 applications, project man-agement software training, accounting and bookkeeping applica-tions, presentation software, and Google application courses.

Collecting & Organizing Data with Google Forms & Spreadsheets (3.5 hours)

Google Forms is a wonderful and simple tool for collecting infor-mation, such as managing volunteer lists, your company’s Corpor-ate Challenge sign-up, or an event you are planning. Once you’ve got that list into a spreadsheet, what then? In this course you will learn some exciting functions that will allow you to quickly sort and filter your information automatically. You will also be introduced to a simple script that will allow you to create merged documents and send out emails using your data.

CMSK-0720-B151 $149 We, Nov 5, 6-9:30 p.m. Instructor: Trevor Beck, BA

CMSK-0720-B251 $149 We, Mar 11, 8:30 a.m.-12 noon Instructor: Trevor Beck, BA

CMSK-0720-B351 $149 We, May 13, 6-9:30 p.m. Instructor: Trevor Beck, BA

Google Apps for Teachers (3.5 hours)

Using a class list as a source, we’ll show you how to set up class sharing automatically (including hand-in and hand-out folders), create self-marking multiple choice quizzes, generate personal-ized student documents like certificates and letters, and set up online office hour bookings for students and parents. Take your Google experience to the next level with Google Apps Scripts!

CMSK-0722-B151 $149 We, Oct 8, 6-9:30 p.m. Instructor: Trevor Beck, BA

CMSK-0722-B251 $149 Sa, Jan 17, 8:30 a.m.-12 noon Instructor: Trevor Beck, BA

CMSK-0722-B252 $149 We, Mar 18, 6-9:30 p.m. Instructor: Trevor Beck, BA

A Taste of Computing (15 hours)

If you have little or no computer knowledge, this course is for you. You will be introduced to computers, windows, word processing, spreadsheets, PowerPoint, email and Internet. Recommended prerequisite: Basic keyboarding skills.

CMSK-0185-B151 $299 Tu, Th, Oct 21–Nov 4, 6–9 p.m. Instructor: Shawn Gramiak

CMSK-0185-B251 $299 Tu, Th, Feb 10–24, 6–9 p.m. Instructor: Shawn Gramiak

CMSK-0185-B252 $299 Tu, Th, Apr 28–May 12, 6–9 p.m. Instructor: Shawn Gramiak

Google Apps • Microsoft Office Courses • MS Project • Sage 50 Accounting • QuickBooks

34 | Fall 2014/Winter 2015

Microsoft Office – Level I (14 hours)

Learn to create, format and revise documents, spreadsheets and on-line presentations using Word, Excel, and PowerPoint. You will also learn tips and techniques for these applications that will help you increase productivity. Recommended prerequisites: Windows and keyboarding skills.

CMSK-0145-B151 $299 Tu, We, Sep 30–Oct 1, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0145-B251 $299 Tu, We, Feb 3–4, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0145-B252 $299 Tu, We, Apr 21–22, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Word – Level I (14 hours)

Learn to create, save, preview and print professional documents; edit and format text, and how to copy and paste. You will also learn tips and techniques to increase productivity and manage your files. Recommended prerequisites: Windows and keyboard-ing skills.

CMSK-0148-B151 $275 Th, Fr, Oct 30–31, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

CMSK-0148-B251 $275 Tu, We, Feb 24–25, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0148-B351 $275 Fr, Sa, May 8–9, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

Microsoft Word – Level II (14 hours)

Learn techniques for working in longer documents: headers/foot-ers, fonts, bullets, numbers, outline numbers, title pages, tables, columns, templates, and sections. Recommended prerequisite: Microsoft Word - Level I or equivalent experience.

CMSK-0448-B151 $299 Th, Fr, Nov 27–28, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

CMSK-0448-B251 $299 Th, Fr, Apr 16–17, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

Microsoft Word – Tips & Tricks (3.5 hours)

You know the basics of Microsoft Word already, but you also know you can be faster and more efficient. This session is for those with basic typing, mouse and word skills who want to get a lot more from Word. You will acquire a variety of quick skills you can use immediately. So if you want to save time with a whole selection of short, snappy shortcuts, this session is for you!

CMSK-0318-B151 $149 We, Oct 29, 8:30 a.m.–12:00 noon Instructor: Shawn Gramiak

CMSK-0318-B251 $149 Tu, Feb 10, 1-4:30 p.m. Instructor: Shawn Gramiak

CMSK-0318-B351 $149 Tu, May 5, 8:30 a.m.–12:00 noon Instructor: Shawn Gramiak

Microsoft Excel – Level I (14 hours)

Learn to create a new workbook; work with ranges, columns and rows; move and copy to build a workbook; and work with basic Excel features such as autofill, autosum, autocomplete, and basic formulas. You will also learn about enhancing the worksheet’s appearance and setting up for printing. Recommended prerequi-sites: Windows and keyboarding skills.

CMSK-0146-B151 $275 Fr, Sa, Sep 26–27, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0146-B152 $275 Tu, We, Oct 21–22, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0146-B251 $275 Tu, We, Jan 27–28, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0146-B252 $275 Tu, We, Mar 24–25, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0146-B351 $275 Tu, We, May 26–27, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Excel – Analysis and Charting (7 hours)

Learn advanced spreadsheet skills including outlining, using an-alysis tools (such as scenarios, goal seek and solver), working with multiple worksheets and workbooks, using advanced formulas and functions, and creating and modifying charts. Recommended prerequisite: Microsoft Excel - Level I or equivalent experience.

CMSK-0256-B151 $199 Tu, Dec 2, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0256-B251 $199 Tu, Feb. 17, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0256-B351 $199 Tu, Jun 2, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak


“The course was excellent. It provided a lot

of information and tips that I can put into

practice right away to make my work pro-

cesses easier. The instructor was great – very

knowledgeable, helpful, patient and had a good

sense of humor.”

Deborah Streicker, February 26, 2014

MS Excel – Analysis and Charting


Microsoft Excel – Databases and Macros (7 hours)

Learn advanced spreadsheet skills including working with lists, filtering, sorting, preparing pivot table reports, using advanced formulas and functions, importing and exporting data, and using macros. Recommended prerequisite: Microsoft Excel - Level I or equivalent experience.

CMSK-0254-B151 $199 We, Nov 19, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0254-B251 $199 Tu, Mar 10, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0254-B351 $199 We, Jun 17, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Excel – Tips & Tricks (3.5 hours)

Do you know the basics of Microsoft Excel, but would like to be faster and more efficient? This session is for those with basic typing, mouse and Excel skills who know they can be getting a lot more from Excel. You will become equipped with a variety of quick skills you can use immediately. If you want to get more from Excel, this is the course for you!

CMSK-0328-B151 $149 We, Oct 29, 1 p.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0328-B251 $149 Tu, Feb. 10, 8:30 a.m.–12 noon. Instructor: Shawn Gramiak

CMSK-0328-B351 $149 Tu, May 5, 1 p.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Access – Level I (14 hours)

Learn how to design a database, modify tables, maintain/find data, define relationships, multi-table and calculated queries. You will also learn to build/modify forms and produce reports. Recom-mended prerequisites: Familiarity with Windows, Word and Excel.

CMSK-0147-B151 $299 Tu, We, Nov 4–5, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0147-B251 $299 Tu, We, Apr 14–15, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft PowerPoint – Introduction (7 hours)

Learn to create and edit a presentation, including formatting, adding visual elements, changing the design of the presentation, and preparing for output (slide show and print). Recommended prerequisites: Windows and keyboarding skills.

CMSK-0745-B151 $199 Tu, Oct 28, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0745-B251 $199 We, Mar 4, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft PowerPoint – Multimedia (7 hours)

Learn how to use multimedia tools to enhance your PowerPoint presentations with tables, charts, graphics, animation, movies and music. Recommended prerequisite: Microsoft PowerPoint Introduction or equivalent.

CMSK-0848-B151 $199 Tu, Nov 18, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0848-B251 $199 Tu, Apr 28, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Project – Level I (7 hours)

Learn to use MS Project and its core features, including calendars, creating projects, entering tasks/relationships, and assigning resources and costs. You will also learn about critical paths, base-lines and how to create basic reports. Recommended prerequi-site: Windows Level I or equivalent experience.

CMSK-0115-B151 $199 Mo, Oct 20, 8:30 a.m.–4:30 p.m. Instructor: Chris Hancock, MBA

CMSK-0115-B251 $199 Mo, We, Feb 9-11, 6–9:30 p.m. Instructor: Chris Hancock, MBA

Microsoft Project – Level II (7 hours)

Build on your basic MS Project skills with additional and advanced features including importing and exporting, tracking progress, and customizing tables, reports and views. You will also learn about templates, resource pools, and master/subprojects. Recom-mended prerequisite: Microsoft Project - Level I.

CMSK-0415-B151 $199 Mo, Nov 24, 8:30 a.m.–4:30 p.m. Instructor: Chris Hancock, MBA

CMSK-0415-B251 $199 Mo, We, Mar 23-25, 6–9:30 p.m. Instructor: Chris Hancock, MBA



36 | Fall 2014/Winter 2015

Bookkeeping Basics (7 hours)

Learn basic accounting concepts and terminology in this prac-tical one-day course. You will be introduced to the complete accounting cycle, general and subsidiary ledgers, journal entries, trial balances and financial statements. Bring your pencil, eraser and calculator in preparation for hands-on learning and practice exercises.

CMSK-0825-B151 $199 Sa, Sep 20, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0825-B152 $199 Sa, Oct 25, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0825-B251 $199 Sa, Jan 31, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0825-B252 $199 Sa, Mar 28, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

Sage 50 Accounting (formerly Simply Accounting) – Level I (14 hours)

Develop your computerized accounting skills with this popular software used by many businesses today. Learn about the chart of accounts, general journal transactions, purchases, account pay-ables, sales, account receivables, and inventory tracking. You will also learn how to create various financial reports. Recommended prerequisite: Basic accounting knowledge or Bookkeeping Basics.

CMSK-0128-B151 $299 + $35 material fee Sa, Su, Oct 4–5, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0128-B152 $299 + $35 material fee Sa, Su, Nov 1–2, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0128-B251 $299 + $35 material fee Sa, Su, Feb 7–8, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0128-B252 $299 + $35 material fee Sa, Su, Apr 18–19, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

Sage 50 Accounting (formerly Simply Accounting) – Level II (14 hours)

Build on your basic accounting skills with additional and advanced procedures such as creating a company, customizing settings, security features, budgeting, foreign currencies, departmental accounting, time and billings, payroll procedures, and year-end processes. You will also learn how to create graphs and manage-ment reports. Recommended prerequisite: Sage 50 Accounting – Level I.


CMSK-0428-B251 $349 + $35 material fee Sa, Su, Mar 14–15, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0428-B351 $349 + $35 material fee Sa, Su, May 30–31, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

QuickBooks – Level I (14 hours)

QuickBooks is an ideal accounting software package for small to medium sized businesses. In this introductory course, you will learn how to perform basic accounting tasks such as journal entries, account receivables, payables and payroll. You will also learn how to create new accounts and manage inventory, customer and vendor records, sales and purchase transactions, payments and receipts. In addition, you will cover year-end procedures and gen-erate various reports. Recommended prerequisite: Basic account-ing knowledge or Bookkeeping Basics.

CMSK-0830-B151 $299 + $35 material fee Sa, Su, Oct 18–19, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA


CMSK-0830-B251 $299 + $35 material fee Sa, Su, Feb 21–22, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0830-B351 $299 + $35 material fee Sa, Su, May 2–3, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

QuickBooks – Level II (14 hours)

Enhance your QuickBooks skills by covering advanced features related to account receivables and payables, payroll, inventory, and customer transactions. You will also learn about security fea-tures, charging interest on overdue accounts, bank reconciliations, credit card transactions, budget preparation, processing NSF cheques, bad debts, sales tax, WCB, job tracking and estimating, and how to set up a new company. Recommended prerequisites: QuickBooks – Level I and basic accounting knowledge.


CMSK-0832-B251 $349 + $35 material fee Sa, Su, Apr 11–12, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA

CMSK-0832-B351 $349 + $35 material fee Sa, Su, Jun 6–7, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, B.Comm., CMA


“Sunny is a great instructor. He made the

course fun, and he is also very interesting and

knowledgeable.”

Holly Danylak, February 22, 2014

QuickBooks – Level 1


Professional DevelopmentOnline Learning

Online learning is an excellent way to enhance your career and expand your knowledge and skills when and where it is most convenient for you.

MacEwan University has partnered with ed2go, MindEdge and UGotClass to bring you world-class online certificates and courses. These partnerships allow us to provide you with a diverse range of online professional development opportunities, with learning options that suit your needs and instructors that are industry experts. These online courses are also cost-effective, with starting prices as low as $79 (US). Our latest online course catalogue is available at MacEwan.ca/Business/CE.

Course categories include: • Accounting & Finance

• Administrative Assistant

• Computer Training

• Communication

• Customer Service

• Human Resources

• Management & Leadership

• Personal Development

• Project Management

• Sales & Marketing

• Small Business & Entrepreneurship

• Social Media

Certificates include: • Data Analysis

• Business Research

• Coaching & Mentoring

• Customer Research

• eMarketing

• Finance

• Inbound Marketing

• Innovation & Critical Thinking

• Managing Social Media Platforms

• Non-profit Management

• Presentation Media

• Social Media for Business

38 | Fall 2014/Winter 2015

Popular Online Courses

Accounting Fundamentals Gain a marketable new skill by learning the basics of double-entry bookkeeping, how to analyze and record financial transactions, financial reporting, and more.

Achieving Success with Difficult People Learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or relatives.

Corporate Social ResponsibilityCorporate social responsibility (CSR) is the concept of organiza-tions taking responsibility for their impact on society and the environment. Businesses that embrace CSR promote the public interest through what they do and what they refrain from doing. CSR is the inclusion of the public interest into corporate decision-making.

Designing Effective Websites Learn powerful graphic design techniques and build websites that are both attractive and wickedly effective.

Entrepreneur Boot CampStarting a business is something that most of us have thought about at one time or another. Yet statistics show that most busi-nesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur.

Finance Essentials CertificateThis certificate program introduces non-financial managers to the essentials of finance. The courses will help you become conver-sant in critical financial terminology and you’ll learn how to evalu-ate key financial management indicators.

Google AnalyticsIf you are not reviewing your website statistics, then you are mis-sing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool.

Innovation and Critical Thinking CertificateBecause organizations must innovate to stay alive in today’s highly competitive marketplace, organizations need employees who can channel their creativity and innovation toward organizational chal-lenges and goals.

This suite of courses will help you become re-acquainted with your own stores of creativity and innovation. Then, you will be given a set of tools that allow you to leverage your creativity to identify and solve organizational problems.

Introduction to InDesign Learn how to use Adobe InDesign software to design and produce professional-quality letterhead, brochures, business cards, and more.

KeyboardingLearn how to touch-type or improve your existing typing skills using Keyboarding Pro 5.

Nonprofit Management Certificate This certificate series introduces learners to key current manage-ment issues for nonprofit organizations. Fundraising, board and volunteer development, budgeting, reading financial statements, leadership, marketing, and setting strategic direction are all ad-dressed. In addition, video commentary on these crucial topics will give you insight into how nonprofit professionals apply key concepts in their own organizations.

Social Media for Business CertificateGet in on this exciting and growing way to communicate, market and serve your customers and clients. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new prin-ciples of communication that apply across all networks and the possible uses for your organization.

Start Your Own Consulting Practice Find out how you can earn income by sharing your training or knowledge with others.

TwitterTwitter is a hot social media platform these days – and everyone seems to be using it. Learn the best and easiest way to take advantage of the unique opportunities Twitter offers and discover new ways to create relationships and network with your key con-stituents.

Wow, What a Great Event! Looking for a fun new career coordinating special events? Learn proven techniques from a master event planner.

For a complete list of online courses and access to online course registration:

1. Visit MacEwan.ca/Business/CE

2. Click on the ‘Online Guide’ Icon

3. Click on the link under the course description

4. Or, email us at [email protected]

Professional Development Online Learning


General Information

Please register at least 5 days before class.

Online https://courses.macewan.ca/mee

Phone 780-497-5000 or Toll-free 1-888-497-4622 (ext. 5000) between the hours of 8:30 a.m. – 4:30 p.m. Monday through Friday

Fax Fill out the registration form on the next page and fax to: 780-497-5001

Mail The Office of the University Registrar MacEwan University P.O. Box 1796 Edmonton, AB T5J 2P2

In Person City Centre Campus Alberta College Campus Centre for the Arts and Communications Campus

For hours of operation and addresses, please visit MacEwan.ca/campuses

How to RegisterRegistration Policies

Attendance PolicyIn-Class: You must attend 80 percent of class time to receive a Certificate of Attendance.Online: Participation requirements vary and are explained in the course details.

Corporate SponsorshipIf a company is assuming the costs of an employee’s registration, complete student information is still required (i.e., last name, first name, birthdate, contact information, etc.). When registering, please provide these details, along with the sponsor’s name, phone number and payment information on company letterhead.

If the student is unable to attend, the refund/withdrawal policies below apply – another staff member may not attend on his or her behalf without being registered.

Refunds/WithdrawalsFor courses four weeks or less: Students receive a 100% refund, less an administrative withdrawal fee (as approved by the Board of Governors) provided the withdrawal form is received in the Office of the University Registrar five calendar days before the first class. No refund is available after the deadline.

For courses more than four weeks in length: Students receive a 100% refund, less an administrative withdrawal fee (as approved by the Board of Governors), plus a 100% refund of material and special fees if students withdraw before the day of the second scheduled class. No refund is available after the deadline.

Other FeesOther fees may be assessed for additional materials received in class or license agreements with external organizations. When courses are offered on behalf of another learning institution or sponsoring agency, the refund category will be in accordance with the signed contract. Students may contact Business Continuing Education for further refund details.

Special RatesSpecial discount rates are available for MacEwan Alumni, association members and groups of 3 or more. Call 780-497-5207 for details.

40 | Fall 2014/Winter 2015

Why MacEwan University?Earn a Professional Development Certificate • Professional Development Certificate: Awarded upon completion of a prescribed series of courses

• Certificate of Attendance: Awarded upon completion of each course

Professional Associations & Employer Recognition • Many courses are eligible for continuing education credits with various professional associations

• Certificates and courses are widely recognized by employers and industry

Qualified Adult Education Professionals • Experienced, highly qualified instructors, instructional designers and subject matter experts ensure course content is relevant and based on industry best practices

Short, Practical & Hands-on • Courses are designed to give you new skills and knowledge you can apply immediately

Positive Learning Environment • Our instructors create engaging and positive learning environments

• Opportunity to network, share experiences and learn from others

Flexible Learning Options • A wide variety of certificates and courses available in class and online

• Courses start throughout the year

Customized Training Options • Courses may be customized or tailored to meet your organization’s unique needs

• We provide training solutions that align with your business goals

Easy to Get Started • No application or admission requirement

• Simply register online, by phone, or in person at any campus and away you go!

Investing in your professional and personal development with MacEwan University is easy. Register today!

New for Fall & Winter 2014/15Communication: • Corporate Communications - Make it Memorable!

Computer Training: • Collecting & Organizing Data with Google Forms & Spreadsheets

• Google Apps for Teachers

• Microsoft Excel – Tips & Tricks

• Microsoft Word – Tips & Tricks

General Business: • Basics of Contract Law

• Challenging Conversations Made Easy

• Develop your Business Plan

• LinkedIn for Success

• Train-the-Trainer

• Workplace Mentoring

Project Management Courses: • Project Survival: Project Governance

Online: • Certificate in Data Analysis

Invest in Your FutureA leader in lifelong learning, training and development for more than 40 years, MacEwan University’s Business Continuing Education department is committed to providing relevant, high quality learning opportunities to help you achieve your personal and professional goals.

Business Continuing Education is now located at MacEwan University’s Alberta College Campus.

Parking: Alberta College Campus: Surface lot.

Crowne Plaza-Chateau Lacombe (10111 Bellamy Hill Road): Covered.

10021-102 Street: Surface lot.

Telus Plaza (10020-100 Street): Underground.

For more parking options, visit parkopedia.ca

Sixth floor, 10050 MacDonald Drive, Edmonton

MacEwan University’s Alberta College Campus is a landmark in the heart of downtown Edmonton. While the current building was constructed in 1992, buildings on the site have been dedicated to education since 1903. We look forward to seeing you here.

Business Continuing Education GuideFall 2014/Winter 2015

MacEwan.ca/Business/CE

Administrative ExcellenceBusiness Analysis

Leadership EssentialsManagement Essentials

Managing ConflictProject Management

Supervisory Essentialsand more...

Professional Development

New location Alberta College Campus

macewan university business con ed guide - fall 2014/winter 2015

Documents