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Issue 8, Dec 2010

Issue 8 4th quarter 2010

5th

Year55thth

YearYear

The world is our expanding market!Situational Analysis

The Q PrinciplesFuturer la Gestion de l’InnovationFuturing Knowledge Management

KMfuturity.com

Who has moved the Jobs and where?Optimism, a state of consciousness

More in the Table of Content, page 2

This magazine has been prepared with the collaboration of the FBC>s team, fully dedicated to the most defendable knowledge-based innovation methodologies, systems and thoughts.Our modern foreseeing corporate philosophy vision is extensively explained on our site :

www.fbc-e.com

It does contain our services offers, numerous resources (articles, white pages, book summaries, etc), links, and others.You’ll be warmly welcome on this site! Make it yours for your greatest convenience !

Editor : Daniel C. Rensonc/o FBC>s, 1210 Brussels

This magazine will be published quarterly.Advertising : contact us via our site > contact page for receiving the demanded information.

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Come along and meet us on these blogs:EN : http://web2bizclub.blogspot.com/ FR : http://web2bizclub-fr.blogspot.com/FR : http://bizz-exert.blogspot.com/EN : http://groups.google.be/group/knowledge2be

30WikiBiz.Biz, a constellation of thoughts & solutions

28Future Inside for greater business continuity

29BIZ352: You’re Special !

22FBC>s: our cloud of human & intellectual assets

21Le quizz BIZ-Acromania

14Desperately Seeking Talents

19Futuring KM: imagination is more important than knowledge (Einstein) by Daniel C. Renson

18Inside Magazine

24Optimism, a state of consciousnessby Luc Simonet

34La Réunion du 21ème Siècle, by CBS

23International Heads Search with FBC, Partner of CEO Europe: who has moved the jobs and where?

by Daniel C. Renson

Contributors

04Situational Analysispar Jean-Pierre Malle, Ensuite Informatique (France)

31Lalati.ma,le portail de la femme Marocaine

02Table of content

Michael Byrnes (USA), Jean-Pierre Malle (France), Luc Simonet (Belgium), Daniel C. Renson (Belgium), Communication Business Solutions

10The Q Principlesby Michael Byrnes

15Futurer la gestion de l’Innovationpar Daniel C. Renson

33Biz – acromania+7300 acronyms, 122 pages for free!

27WESP, World Executive Search and Profiling

03Editorial The world is your expanding market

FBC>s Business Magazine, table of content of the 8th issue, Dec 2010

FBC>s Business Magazine, December. 2010, issue 8

FUTURE-BASED CONSULTANCY and SOLUTIONS, partner of CEO Europe,

is in the « Who’s Recruiting Who in BELUX »

2008 and 2009

M. J. Horion – J. Mattelébvba H.M.A. sprl

Brusselsesteenweg 1531860 Meise

Phone 02 269 8009Email [email protected] www.hma.be

The world is our expanding market !

“Two-Zero-One-One” is arrived and …“Global” has rudely demonstrated its existence …

“Think global, act local” hasn’t been under serious practice …

Entrepreneurs and exporters are building the future of our vertiginously expanding global market !However, since 2008, most of us have been severely impacted by the consequences of uncontrolled moves in the financial domain. Irresponsible thoughts have originated them and millions of individuals are now badly suffering from the resulting business- and institutional-quake …USA, the (still being) first world economy has now lots of difficulties to recover: the disastrously indebted population may not buy the way it did before and the sequels are multiple in regard to forms and numbers. Experts have never imagined such a mottled harmful socio-economic result because of the society complication. A complication that isn’t easy to decipher !As a sincere consultancy group devoted to our clients, we’ve developed a genuine unity of interest with them ... For going much further !We’re dedicating our ideas and business thoughts to all who have decided to step forward and maintain the targeted resulting figures in their mind and accounting books !As far as your local distribution channels and markets are concerned, push on the service quality.And if you want to solidly sustain the growth and keep the activities results in the positive zone, consider doing business in and with foreign markets (1). Articles in this business magazine are free for you to download. We share massively years of experiences with you and hope that this production will help in many ways, now and in the future.Thank you for exploring your new challenging business tracks with us !We wish you all a Great New Year 2011 !

Daniel C. Renson, Editor

(1) Several KM and HR articles available in our publications, on our site. French and / or English texts. Example: BizMag6, July 2010 has been dedicated to the Talents search. More in this issue on page 23.

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FBC>s Editorial : The world is our expanding market !

Future-Based Consultancy & SolutionsBrussels, www.fbc-e.com

Mark Twain about the right word ……« The difference between the right word and the almost right word is the diffrence between lightning and a lightning bug »

Quoted by Tom Haunert, Editor in Chief of the Oracle Magazine, July/August 2010. A GREAT magazine.


0404

Jean-Pierre MallePrésident, Ensuite Informatique

Understanding, anticipating and responding to situationsAll of us use the word "situation" several times a day. However, this commonplace linguistic term can hide many different concepts from the financial situation of a multinational conglomerate to the school situation of your youngest child.

For 30 years, I have been working on the concept of "situation" and the way people behave when placed in particular situations in order to improve their performance. In the following lines, you can read some of my ideas on the subject.

A little theoretical backgroundA situation, as it is commonly understood, is in fact a juxtaposition of several elementary situations. These elementary situations can be described using a specific data structure.

A situation is always something expressed by an observer. There can be no situation without an observer. This means that the situation will be more or less detailed, or more or less precise depending on the particular facets that capture the observer's attention. A different observer would naturally describe the same situation in a different way.

This description of the situation may also contain confusions, errors of interpretation or incorrect references on the part of the observer.In 1963, the Canadian writer Yves Thériault said: "Our truth consists of the precision with which we perceive the state and the situation of the beings and things of which we are one element and among which we evolve.“

When referring to situational analyses, I draw my pupils' attention to the vague and imperfect nature of the material that is available for the conduct of such situation analyses. It is necessary to talk in terms of clues rather than characteristics or criteria. The term "clue" conveys this idea of uncertainty.

What good is it?Sensible people perform much assured reasoning on the basis of data which they consider to be realistic but which, in fact, consists merely of more or less uncertain situational clues. It is a salutary experience to consider the extent of this phenomenon.

How many specifications, reports, reviews or audits, check sheets, training documents and procedures result from a situation analysis? Treating these documents for what they are and not for what we would like them to be would avoid many disappointments..

Is it really new?Of course not. We all know that in our everyday lives we are required to treat all the information we receive with a certain relativity and that we have to check, compare, integrate this information in order to obtain a more reliable understanding of the situation.

In 1972, the philosopher Jean Piaget said: "Intelligence is our last resort when we do not know how to respond to a situation.“

What is new is the idea of officially taking these factors into account and formalizing the approaches and types of reasoning which are applied to this information and constitute the situational analysis. What is new is to say that we do not have to be certain in order to act.

In 1791 Madame Roland, a woman of letters, said: "There can be no doubt that our situation greatly influences our character and our opinions."

UNDERSTANDING, ANTICIPATING AND RESPONDING TO SITUATIONS

Situational Analysis



Inductive reasoningHuman beings are able to perform both inductive and deductive reasoning. However, the emphasis is habitually placed on deductive reasoning.

Considered to be purer, cleaner, neater, easier to teach, deductive reasoning has, since Descartes, been a part of French culture. As a tool of discovery, this type of reasoning is well suited to the 25 years of so of study that everyone amasses during their youth. Given these conditions, how is it likely that they might also have heard of inductive reasoning?

Yet, despite this, every time we cross the road, our brains perform inductive reasoning. It processes the information holistically, in its entirety. Whenever we have to act in a situational context, we call on this inductive reasoning. And nowadays, rapid action is becoming increasingly frequent and crucial in business life.

Quickly or properly?Acting quickly does not rule out acting properly. If you act quickly to cross the road, it is not your intention to do it badly!

What is important is to concentrate on the essentials and process only the information that is useful. Do you need to know the speed of each vehicle in order to cross the road? No, you simply need to be able to estimate whether the distance to the closest of them gives you enough time to cross.

In today's business world, is it wiser to take the time to find the very best solution or implement an acceptable solution immediately and act before your competitors?

Situational analysis and statisticsThere is no universally applicable situational analysis. Each case is strictly individual. We cannot speak in terms of a "general situation".

The response to the question of what is an acceptable level of error will vary from case to case. For a customer, a certain error will be acceptable whereas another will not, one error will be tolerated but two or three will not, even if the third one is acceptable, it will be rejected.

There are no situational statistics. Each situation is a specific case which depends

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on the experienced sequence of events, the context, the external events which may impinge on the context at any given time.

A situational analysis makes it possible to detect situations and evaluate their environment, track their development, place actors within the situation. In this way, it is possible to control situations.

Nothing is more frustrating than to do well but end up unsuccessful. In many cases, a situation analysis would have made it possible to succeed even without doing quite so well.

Eye-openerTo observe a situation, it is necessary to adopt a position with regard to the situation. If a company's organization distances all the actors from the situation, then it becomes impossible to respond to it adequately. In such cases, the situations to be resolved become increasingly internalized and denuded of sense for the customer as they progress through the organization. The company focuses on problems which it has created itself and the customer's problems are either ignored or badly handled.

In a situational analysis, the actor placed within the situation must be able to observe, apprehend and process the situation. Such actors must be trained to do this and must have the necessary freedom to act within the situation.

Actors placed within a situation must learn to recognize situations, evaluate contexts, know how to act in response to these situations and guide them in a positive direction. In such cases, we talk about the maturity of the actor who is confronted with the situation and this can be seen in the way he or she is able to stand back and appraise the situation.


A specific and difficult situation to dealwith! No situational statistics available!

FreakingNews.com

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A view from outside of the processIn the field of mass production, it is necessary to channel flows in order to maximize productivity. Here the process obliterates the situational analysis. The tasks move from actor to actor within the process and the situation becomes less and less accessible to the actors the further the process progresses.

In many activities, and in particular those with a significant service-related component, the actor shares the situation with the customer. In such cases, the formalization of processes and the definition of all-embracing rules stand in contradiction to the concept of situational analysis and are either bypassed or simply lead to frustration.

It is necessary to gain a view from outside of the process and adhere to a service perspective which obeys a small number of strict rules which require the operators themselves to analyze the situations facing them. Given appropriate training, all operators will be aware of the use cases that correspond to their activities, be able to handle both common and exceptional situations and achieve a level of performance that is unequalled by many deductive, secure processes.

Samantha™ is a situational analysis method published by Ensuite-Info that can be used by all actors in their everyday work, people responsible for organizational matters, IT system designers and publishers of software packages.

Accepting the factsWhen placed within a situation, the actor observes situations which all represent facts that have to be taken into account. By definition, situations are extremely rich and varied.

Companies very frequently put in place a filter which standardizes situations by stripping them of everything that makes them original in order to arrive at a situation that is more "normal" and easier to process within a continuous workflow in a process. This is an approach which attempts to deny the facts.

In contrast, addressing the unique nature of each individual situation means responding better to the requester's expectations and obtaining valuable information about him or her, user’s habits, trend-related effects and emerging phenomena. This opens the way towards a more evolving process and secure customer loyalty.

Contrary to the generally accepted view, accepting the facts and treating each situation as new and different does not increase resource consumption. This is because, in many cases, the standardization process produces standard service packages which include services which are not expected by the customer and are therefore useless.

Situation-oriented performanceSituation-oriented performance is the opposite of standard performance. However, this is not a matter of choice: there are areas in which one is necessary and others where the other is preferable. To be able to call on both standard performance and situation-oriented performance is to have two tools rather than one. If I only have a hammer, I will deal with nails and screws in the same way.

Standard performance applies to highly standardized processes in order to produce products under optimum conditions in terms of price, deadlines, warehousing, delivery and stock rundown.

Situation-oriented performance is more suitable for a service logic which attempts to cover all the different types of situation in order to provide an appropriate solution. It makes it possible to adapt flexibly to changes of context and maintain the type of service that customers want. It also represents the best and fastest way of winning new customers, satisfying their needs and securing their requirements.

A better analysis of situations means a more precise identification of profiles, appropriate services, more accurate predictions, more targeted information, more efficient systems etc.



It is necessary to gain a view from the outside and define original perspectives containing new rules.

iStock

Situation-oriented performance is more suitable to adapt flexibly to changes of context and maintain the desired type of service.

EinsteinEinstein

Categories aren’trequired but they areso much convenient

to move on !

How to perform formalization?In 1971, the Quebec-born author Gilbert Larocque said: "There is a language for each situation". The question that keeps coming back is: How is it possible to formalize all situations?

There is no answer to this question because, as far as situational analyses are concerned, everyone is aware of the variety of situations and, in consequence, of the futility of attempting to define and formalize them all. Situation analyses are based on principles that can be formalized at the very highest level. This formalization is an exercise in comprehension, not generalization.

The corollary to this approach is that actors confronted with a situation must possess the skills required in order to understand the situation and make use of the principles adopted in order to deal with these situations. They must therefore be trained and thoroughly experienced in situation analysis and also be familiar with the chosen situational strategy. In a company, management must ensure that the operators who have to deal with situations both have the resources to deal with these situations and are aware of the significance of dealing with them in this way.

Sonia™ is a situational analysis language designed by Ensuite-Info which makes it possible to formalize observed situations in order to transfer this information to an automated processing system. Sonia possesses an ontology which provides the professional input necessary for the interpretation of situations. Sonia takes account of both the relativity and imprecision of observations.

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How to perform measurements?Clearly, the implementation of a repetitive processing method which does not take account of the diversity of situations makes it easier to draw up management indicators and compare figures year-on-year. However, this approach is only valid in a world which doesn't change.

As far as situational analyses are concerned, each situation is a separate case in which one or more aspects predominate. A history diagram will provide a lot of information regarding current changes and emerging phenomena. Communication concerning efficiency and performance must concentrate on key elements at each iteration in the management indicators. Even though today's indicators cannot be compared on a one-to-one basis with those of yesterday, they do tell us whether we have anticipated the way the situations developed correctly and reacted appropriately to these and what avenues we still have to address. Isn't that the most important thing?

Do the tools exist?Yes, we produce ongoing situation analysis processing systems as well as end-to-end situation analysis systems. These systems can be integrated in any software package or IT system in which a human and/or social component plays a role.

For example, as far as e-business is concerned, there is value in analyzing each situation experienced by an Internet user in response to a sales site in order to find an appropriate solution and help users make their choices. This is not a question of defining criteria and treating all users who correspond to these criteria in the same way. Instead, it is a question of noticing, for example, that the customer is feeling stressed while ordering a book and that, even though he or she usually wants to be given additional information, none has been requested during today's transaction.

Let’s take the example of job applicants being put in touch with recruiters: it is not possible for an applicant's CV to reflect every situation he or she has experienced, so the efficiency of such platforms is limited. As a result, a person's career may depend on whether or not a keyword is present in their CV.


Diversity may not be forgotten in a changing world !

A situation analysis can give applicants the incentive to change their skills description in a way that matches the expectations of today's recruiters.

The situational analysis processing systems designed by Ensuite-Info are middleware products and easy to interface appliances with all IT systems via XML flows. They encapsulate libraries of subject-specific engines (such as knowledge management, marketing forecasts, usage monitoring, development of management rules, implementation of learning situations, detection of abnormalities or unusual behavior, identification of maturity when confronted with situations, etc.)

The absence of a modelA situation analysis emphasizes the small differences which characterize individual situations. It is important to focus on these differentiating elements in order to derive the full benefit from the situation. As a result, it is not desirable to define a situational model because the aim behind any model is to define a specific situation and compare all other situations to this. This approach is not viable in a situation-oriented world which is constantly evolving. If there is any model, then this should emerge as events unfold and apply only to a very constrained time and space given the speed at which situations evolve.

If I create a model of meteorological situations in order to make weather forecasts while the climate is changing all the time, then my model will not be applicable.

The real question is: why look for a model? A model brings reassurance while change induces fear. Having a model makes us believe that things don't really change all that much. In a situational analysis, the model is replaced by the set of previous situations. These situations are retained unchanged and are called on during the search for connections with more recent situations in order to ensure that changes observed in the past are included in the range of possibilities suggested by new situations.

Connections are keyWhen confronted with a situation, people search their memories for similar situations which they have already experienced in order to derive from them the performed actions, whether successful or unsuccessful, which they can then repeat, avoid, improve etc.

However, when there is no similar situation, we search for a related situation which provides some information that can be transposed to the situation currently facing us.

Even if no such transposition is possible, this search for connections is performed in order to provide additional information. For example, someone gives you a green ticket and asks you for money for it. Then, a few weeks later, someone gives you a yellow ticket and gives you money. It is not possible to deduce anything of relevance in a new situation in which you are given a blue ticket. Despite this, the search for connections will remind us of the cases associated with the yellow and green tickets and thus stimulate our thoughts. Our "connection engine" performs a search through a range of very different situations (use of cheques, tokens, paper slips, etc) to determine whether it is possible to draw an analogy with our past and our knowledge in order to predict a possible use for the blue ticket.

AnticipationIn 1986, the psychologist Olivier Lockert said "Every new situation, every problem to be solved brings with it the rare opportunity to learn something new." However, if I learn, then I can also anticipate.

Who has never thought he/she was able to foresee the future? Using situational analyses, it is possible to call on software engines which identify phenomena and series of situations or scan for clusters of related situations etc…

On this basis, it is possible to predict the situation that will result from a series of situations which take place before an observer's eyes. All the potential situations induced by a series of situations constitute the set of


FBC>s Business Magazine, December. 2010, issue 8 0808

LE MONDE DU RECRUTEMENT EN BELUX

WHO’S RECRUITING WHO IN BELUX

HET REKRUTERINGSWEZEN IN BELUX(600+ pages / bladzijden.)

M. J. Horion – J. Mattelébvba H.M.A. sprl

Brusselsesteenweg 1531860 Meise

Phone 02 269 8009Email [email protected] www.hma.be

possible situations. Within this set of possible situations, we are interested in those that are plausible.By analyzing the past and applying the principles of connections between situations, it is possible to predict a plausible continuation for a series of situations and prepare for this.

The genesis of a situation-oriented organizationThanks to the enhanced technologies now available, we can now call on processing systems which analyze situations and help the operators confronted with these. At the same time, networks of actors can address the same situation thanks to the advent of Web 2.0 and 3.0. All of this presages the emergence of situation-oriented organizations in which each situation that is to be processed induces the organization that is most suitable for its processing.

Author: Ingénieur Centrale - Marseille, Jean-Pierre Malle is the President of Ensuite Informatique, an editor of solutions and IT tools for the real-time situational analysis. See more of his profile on Viadeo.

ONT

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Intégrateur ou tracker

IN 1

IN n

Révélateur ou Distiller

OUT 1

OUT n

Moniteur

MON

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Séquenceur ouConcentrateur

MoteursSpécifiques

MoteursStandards


The practices involved in situation analyses can continue to develop, be adapted at any time to the new situations that emerge and build on the experience of the past without ever being constrained by it. Jean Pierre [email protected]



by its very inheritors living in this modern age, being challenged by the tidal wave of individual sovereignty. Perhaps the unintended consequence of self-determinism may very well be the individual becoming unresponsive to larger social restraints and the unraveling of social order.

Although on one hand, the individual is progressively provided the ability to contribute his/her economic value via a plethora of other options—from self-employment to ad hoc collaborative communities, and from local to global markets—the individual, on the other hand, rarely is provided the tools or process to consciously weigh the newfound benefits of individualistic self-determinism with the responsibilities of self-restraint. These tools and processes were in the past generally imposed upon society by governments (often because there existed some ideological glue to society—a common national enemy, a common nation goal, a common religion, etc.).

A substantial global shift has now occurred which challenges any and all governments (democratic and autocratic) to consistently wield power without some form of national enemy, goal, or religion to effectively solidify individuals into a common social direction.

If the choice is between anarchy and draconian methods used to maintain social and political order,

The Achilles Heel of our Present Socio-Economic ParadigmWe are beginning to witness in this modern era orthodox institutional holders of authority and power diminish in their ability to maintain both political and economic order (both nationally and globally), whilst at the same time, the individual and the corporation becoming less exclusively dependent upon formal government institutions and both evolving deeper and deeper into the self-centered fog of social Darwinist intentions. Nationalistic self-determinism has indeed spread into the uncontrollable fathoms of personal self-determinism. Three and a half centuries ago, the Westphalia Order’s defining declaration of sovereignty to be held exclusively within the nation-state is now,

A Brief ExcerptMichael Byrnes

The following is a brief excerpt from The Q PrinciplesThe Q Principles, which explores a new ‘third way’ paradigm for global socio-economic interdependence. The complete PDF book can be downloaded from www.outoftheboxinsight.org

The Q Principles

(wealth) with organized labor’s motives (honor), and thus prevent the elitist’s accumulation of capital becoming totally unrestrained. To Smith, free markets were to keep the majority of society in a reasonable form of equilibrium. To Marx, social ownership was the foundation for equilibrium.

Indeed, global and national economies have always experienced great ebbs and tides, ranging from closer states of equilibrium within the West in the mid stages of the Cold War, to massive concentrations of wealth within a small percentage of the national and global populations just preceding the Great Depression of the 1930’s and now present in today’s economy. Again, as Keynes observed and as history persistently demonstrates, achieving wealth distribution equilibrium within the constructs of classical economics, seems nearly unattainable unless governments intervene in some manner so as to maintain aggregate demand. Thus, this paper explores the potential for a new construct of global socioeconomic foundations to be envisaged possessing the following four intentions:

1-- Instead of developing an economic system that presupposes humankind’s negative motives which the system itself then attempts to compensate for these negative motives, the first intention is to develop a socioeconomic foundation that directly and clearly makes incarnate the life intentions of diverse societies (both noble and disruptive)—thereby requiring these diverse societies to directly choose, a priori, their larger moral and material intentions in advance of entering the market place. Essentially, to place the burden of a preconceived sense of accountability directly onto the shoulders of all peoples to balance, moment-to-moment, the benefits of wealth generation with the responsibilities of sustaining social well-being and environmental security. This new socioeconomic foundation is not an ideology of market and world order to which all must conform—but rather is a tool to reveal the deeper intentions of diverse societies, a translator of sorts.2-- Celebrating that the world is comprised of diverse cultures, societies, and economies, the second intention is to develop a socioeconomic foundation that inspires vulnerable interdependence of livelihoods

how will the world’s governments act in their choosing? Is the dynasty of geopolitical nation-state governance now beginning to decay? And if so, what type of governance are we likely to inherit, or even create for ourselves? Are we to revert to the economic stability inherent within militaristic economies, and thus create new enemies simply for the sake of economic stability? Is socioeconomic chaos something to fear or embrace?

New principles of Socio-Economic InterdependenceWe now stand in front of a clean blackboard, chalk in hand. If there might be a single notion that could serve to allow us to consider the part visceral, part rational sketching of some new form of social and economic interdependence which the human race as a whole could truly find benefit and honor, that notion would have to be intention. Are we to sketch some new version of a socioeconomic foundation based on the intentions of favoring or protecting one group over another (whether national or ideological, or in retribution), thereby again placing the focus of wealth in the weary arenas of conflict, control and power? Or is it possible to sketch a new underpinning that forever escapes these old arenas, and provides a radically distinct intention to global socioeconomic relations? Is it somehow practical to value wealth not as the primary substance of economics, but rather us as the primary substance of value?

Adam Smith believed that while human motives are often selfishness and greed, competition within the formalized space of free markets would tend to benefit society as a whole by keeping prices low, whilst still providing an incentive for a wide variety of goods and services. Thus, it could be said that Smith’s construct of free markets possessed the intention to systemically compensate for often negative human motives. Karl Marx never trusted the invisible hand of free markets to act as an effective counterbalance to negative human motives. Since labor was viewed as nothing more than humiliated and exploited raw material for the production of elitist wealth in the early days of the Industrial Revolution, Marx’s construct of economic production possessed the intention to systemically counterbalance the elitist’s motives

http://socioecohistory.wordpress


The Q Principles

and peoples, rather than adheres to the self-centeredness of separateness.

3-- The third intention is that the incentive to innovate, produce, or consume does not originate from some external source (access to inexpensive capital, government subsidies, favorable tax or credit incentives, etc.); rather, the incentive originates from within each one of us. We, not markets, could embody significance. Our own personal senses of imagination and industry—coupled with our personal responsibilities of maintaining our larger moral determinants—could be the guiding force of any incentive.

4--The fourth intention is that local, national, and global economies are knowledgeably and operationally capable to consistently adapt to ever-occurring market shifts, and thus, maintain aggregate demand.

These four intentions, then, provide the starting point in exploring how the organismic processes of global socioeconomic interdependence might be conceived and eventually operate.

Roots of interdependencyClassical Roots

The concept of interdependency finds its roots in IbnKhaldun’s (1) great work, The Muqaddimah(Prolegomena, or Prologue), 1377, where he established a vital understanding of socioeconomic relationships that define conflict, and its opposite, union:

Know, then that the difference between people arises principally from the difference in their occupations; for their very union springs out of the need for co-operation in the securing of a livelihood.

Essentially, as multiple studies of nation-building and other socioeconomic conditions have quite consistently demonstrated, social and ethnic tensions become easily inflamed when economies become overly disproportionate or oppressive. The opposite, then, peaceful coexistence between diverse social groups, occurs when economies are more balanced and expandable, thus nondiscriminatory.

(1) Ibn Khaldun (b. 1332/732AH d. 1406/808AH), Arab historiographer and socio-economist born in present-day Tunisia. His central work was his Kitab al-Ibar (Universal History) intimately detailing the history of Muslim North Africa and the Berbers. Its six volumes, however, have been overshadowed by the immense significance of the Muqaddamah (which he meant merely as a prologue to the Universal History). In this prologue, Ibn Khaldun outlined a philosophy of history and theory of society that are unprecedented in ancient and medieval writing and that are even now relevant in understanding modern sociology. The rise and fall of societies, he believed, follow laws that can beempirically discovered and that reflect economic causes and effects.

These dynamic relationships between livelihood and conflict or union, as well as the failures in world order and free market mechanics, are vibrant indicators that 21st Century civilization may now be teetering on the verge of what Ibn Khaldun referred to as the fourth stage in his First Law of Historical Cycles: civilizational decline leading to ultimate collapse:

Civilizations must go through four stages: the first stage is the emergence of a new civilization and society. The second stage covers a period of growth and prosperity. Stagnation and decadence characterize the third stage where wealth can no longer increase. This brings us to a fourth stage of decline leading to the ultimate collapse. Finally, a new civilization emerges from the ashes of the previous one and another cycle is born. The conditions of the world and of the nations do not persist in one unchanging state, but are transformed with the passage of time and move from one condition to another.

If we as a human species are indeed being drawn from a stage of stagnation and decadence into a stage of decline and collapse, is there any way in which we might join together and renew ourselves before some collapse can come about? Or is the collapse inevitable? Is it some tragic form of destinythat prevents us from an a priori awakening of our entangled consciousness before the collapse occurs? These questions are important to ask now because, in the end, even if civilization were to be faced with imminent decline and collapse, certainly, the better angels of our nature would desire renewal not as a matter of necessity, but as a matter of choice. This distinction—voluntarily choosing interdependence between diverse cultures and peoples rather than being forced to become interdependent—will come to make all the difference in the world.

Perhaps the key to civilizational interdependence is hidden within our very own livelihoods. Our very callings.

Quantum RootsEarlier, the modern era emergence of self-organizing ad hoc collaborative communities and systems within global market economies was placed in perspective of the ‘old economy’ permanence-seeking institution. Now, the self-organizing aspects of the ‘we-think’economy will be taken to a radical direction: to be


The Q Principles

single particle occupying just a bit more than 3,000 different places at the same time). And more to the point of economics, particles that were once joined to each other, then separated from each other by great distances, react to each other instantaneously—faster than the speed of light—and classical laws of physics say nothing can travel faster than the speed of light. By studying these sub-atomic particles, science is beginning to understand that all matter in the universe—including the human species—is interconnected on the quantum level…nothing is separate… all life is ‘entangled’.

interwoven into the fabric of we-think economies are the minute threads of quantum entanglement (2). By combining we-think’s self-organizing principles with the entanglement concepts of quantum science, these new ‘quantum economic’ principles may perhaps be the tools which will allow us to balance aggregate economic demand with our civilizational legal and moral restraints. More particularly, quantum economics may possess the astonishing potential to finally bonding together all individuals and civilizations by unleashing an almost unfathomable source of human and economic value which presently lies dormant, perhaps even feared. First, however, it is necessary to explain quantum entanglement and its possible relevance to economics.

Quantum science, like the discoveries of Copernicus and Galileo, has provided humankind a different perspective, and thus understanding of the physical universe which was not previously perceived. All matter in the universe (that which occupies space) is composed of atoms, and atoms, in turn, are composed of elementary or fundamental particles. In its most basic description, quantum science is the study of how these particles (or quanta) interact with each other and with energy. Pertinent to this exploration of economics, the following concepts of quantum science might provide an additional perspective to individual and group interdependency—and more specifically, to how economic entanglement interacts with the energyof the mind:Entanglement. Classical laws of physics, which helps humankind to define and understand physical reality, works well when applied to large objects such as car engines, high-rise buildings, even billiard balls. In classical laws of physics, the maxim “no two objects of mass can occupy the same space” is universally accepted as not only true, but unbreakable. On the sub-atomic or quantum level, however, everything humankind has accepted as reality is simply shattered. On the quantum level, not only can a single particle be both a particle and at the same time a wave of particles, a particle can exist in multiple places at the same time (so far scientists have observed a

Sciences PictoLibraty

This means, economically, when a single individual from one part of the world conceptualizes an idea—someone else from the other side of the world may perhaps intuitively understand how to exploit that very same idea so as to generate economic value. Our classical view of reality tells us this is science fiction. But quantum physics shows us that it is indeed possible. All we lack to see this quantum potential of economics is the courage to see and the ‘plug-and-play’ infrastructure to give life to these latent ideas. The original Latin definition of the word ‘idea’ is idein, “to see”. Quantum science, however, is still unsure as how exactly to map these entanglements due to the very fact that by simply observing particles, the particles change their nature; the act of observation,

(2) Quantum entanglement is a quantum (sub-atomic) mechanical phenomenon in which the quantum states of two or more objects are linked together so that one object can no longer be adequately described without full mention of its counterpart—even though the individual objects may be spatially separated.

Figure on the right side: it is one of various models that attempt to illustrate the topology of quantum particles in their entangled state.

in and of itself, changes the particles.

Brunnian Link


The Q Principles

rather as organismic sparks of potential energy—human energy . It is thought the human brain is capable of processing 400 billion bits of information, yet our non-quantum state of awareness processes only an average of 2,000 bits. This gap in how we utilize our very minds represents an astonishing potential for not only the human species, but also global economics. How might we convert this latent energy into actual activity, actual value (social and economic)?

Certainly, it cannot be disputed that the world’s civilizations are not exploiting the totality of their human potential. The question becomes, then: why not? In one version of ‘reality’, Muslims, Christians, and Jews have drawn lines in the sand between themselves; Americans and Russians, Whites and Blacks, the thin and obese, rich and poor, too, have drawn their lines. Powerful militaries are created precisely to defend the notion of ‘separateness’. One identity is prepared to kill another identity wholly because of separateness. In another version of reality, however, quantum science has demonstrated that on the sub-atomic level, all of life is entangled, not separate. The two realities, then, clash. Is there a process where individuality (identity) and group (commonality, reciprocity) can, themselves, become entangled? Is that process already available to us…right now lying dormant within our very minds?

About Michael Byrnes

After spending 9 years in Bosnia-Herzegovina, he wrote Hands and Brains Unbound (2008), a book which explores the failures of nation-building and global economic systems. He presently is writing From Eden to Apocalypse, which provides more detail regarding the ‘Quantum Economic’ concepts posited in The Q Principles. He presently resides in Gent, Belgium. Email: [email protected]

The Brunnian (3) link is a nontrivial link that becomes trivial if any component is removed. In other words, cutting any loop frees all the other loops (so that no two loops can be directly linked). This Brunnian model will be used later in this text as a starting point for constructing a geo-economics model of interdependent livelihood.

Energy. Classical science (and our common senses, our experience) tells us that a solid table is just that: solid. But again, quantum science has revealed that what we perceive as ‘solid’ is, in reality, mostly ‘latent energy’. On the quantum level, solid objects are comprised of atoms. But atoms are mostly ‘empty’. It may not appear that this emptiness—latent energy—is of any consequence to the real world. But if two different perspectives of this latent energy were to be considered: firstly, so as to grasp the sheer physical dimension of the latent energy existing between the proton and electron, assume the proton is the size of a basketball, then the electron would be orbiting a full 20 miles from the basketball-sized proton. Secondly, if the proton’s area represented the world’s total gross domestic production (about US$ 55.6 trillion), then the ‘empty space’ of the atom—the amount of latent energy potential—would represent an unfathomable innovation, production, and consumption potential of US$ 70.4 quintillion. If we were to simply view economic markets from this quantum perspective—seeing its vast untapped reservoir of energy and creativity—then we perhaps can begin to imagine what kind of spark could ignite this latent energy. Is this quantum view of economics entirely unrealistic? Does this unorthodox view invite chaos? The original Greek definition of chaos is: khaos “void, abyss”. Do we fear chaos or khaos? What waits us in the void and abyss of khaos?

By viewing global economics through the prism of quantum science—a combination of entanglement of peoples and our natural reservoirs of latent energy—it becomes possible to view global innovation, production, and consumption not simply as mechanistic attributes of supply and demand, but

(3) Hermann Brunn, Über Verkettung, 1892.

Michael Byrnes is a strategic planning advisor for corporations and governments.


The Q Principles

Desperately seeking talents !Talents and time or time and talents !? Time is money because it’s a resource ! Talents save time and bring money! Talents are “the” resource (s) ! (1)

(1) Page 23: Who has moved the jobs and where? Also, FBC>s Business Magazines n° 6, 7.

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Même si les articles et “cases” fameux sont repris dans quantités de business magazines ou par des conférenciers intervenant dans nombre de clubs d’affaires ou chambres de commerce.

Il faut aussi faire remarquer que beaucoup de “trouvailles” n’atteignent pas le niveau de ce que sont devenus des noms de produits tels que, par exemple, BIC ou Nutella qui, pour le grand public, désignent maintenant génériquement un style à bille ou de la pâte à tartiner aux noisettes. Alors que, lors de la mention des exemples cités, on désigne des produits portant la marque appartenant à un groupe industriel bien identifié. Qu’a-t-il manqué? Pour le dire très simplement et ne pas s’embarasser de détails de gestion pratiques à ce stade … la soutenance marketing du développement !

C’est ainsi que des spécialistes ont proposé des modèles d’encadrement de l’innovation rentrant dans la prise en compte de la soutenance de l’entreprise en ce qui concerne, l’économie, la finance, l’environnement, la dimension sociale ainsi que la responsabilité que l’on y a. Et plus encore.

Il s’agit en fait de la SOI ou « Sustainability-OrientedInnovation » qui est un outil dédié aux exigences de la soutenance à terme des activités et, en même temps, se soucie des attentes de la clientèle (d’où la terminologie « User Innovation » qui met en évidence la participation de l’utilisateur final dans le processus), des segments de marché à « attaquer ». Ensuite, il y a le SIC ou « Sustainability Innovation Cube », un modèle générique pour la structuration de

L’importance et la nécessité de l’innovation ne se discutent plus depuis bien longtemps.Ainsi commencions-nous, en page 15 du FBC>s BizMag n°7, cette série d’articles consacrée à ce que tous considèrent comme étant la prestation ultime pour le futur des institutions, organisations, entreprises locales et multinationales dans l’ensemble des domaines d’activités de l’humanité! Cependant, le « corps » de la démarche innovante -supposée «partie prenante» des problématiques d’engagement dans le futur et de sa préparation pour nous y accueillir-ne semble pas souvent se profiler de manière appropriée dans nombre de cas: la longue et large vue manque dans l’ « outillage » !Pour exemplifier le constat, le souvenir d’une discussion intéressante à propos de ce que l’on nomme la « closed innovation » et « open innovation » …

Bref, de récentes discussions avec des responsables de projets et coordinateurs pédagogiques ont mis en évidence de vertigineux écarts de vision (saisie de la dimension du propos), compréhension (qui ne fait plus partie de la dimension évoquée) et proposition de préparation à la gestion de l’innovation (qui n’apporte pas de réponse aux questions que vont se poser les prochains acteurs responsables).

Pour continuer la réflexion de manière quelque peu sophistiquée, il manque l’aspect métaphysique -c’est très particulièrement critique- à la problématique que l’on vient de soulever ! En d’autres termes, cela veut tout simplement dire que l’on se pose peu, voire pas du tout, de questions: on ne “voit” pas assez ce qu’une démarche innovante va requérir comme compétences transversales.

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Futuring the Innovation Management / La gestion futurante de l’innovation

FUTURING THE INNOVATION MANAGEMENTFUTURER LA GESTION DE L’INNOVATION

Daniel C. RensonDaniel C. Renson 11


Innovation-related VocabularyAgricultural Innovation (see Innovation Diversity)American Innovation (see Global Innovation)Asian InnovationEuropean InnovationBorder-less Innovation (see Global Innovation)CIO / Chief Innovation Officer (see IVP)Closed Innovation Model (see Open Innovation and Innovation Management)Collaborative InnovationsCollective Innovation (see User Innovation)Competitive InnovationDesign-Based / Inspired InnovationDigital Innovatione-Innovation (also e-Novation)Emerging Technological InnovationsEnterprise Innovation System Evolutionary InnovationFinancial InnovationFinancial Services InnovationGlobal InnovationIndustrial InnovationInnovating DesignInnovating ForceInnovating IntelligenceInnovating Team Innovation ActorsInnovation-Based Competitive Advantage Innovation BasicsInnovation BlocksInnovation CapabilityInnovation CapitalInnovation ComplexityInnovation ComplicationInnovation ContributorsInnovation ControlInnovation CostsInnovation DataInnovation DatabankInnovation DesignInnovation Diversity (see American/Asian/European Innovation)Innovation DiffusionInnovation DynamicInnovation EconomicsInnovation Enablers (see Innovation Influencers)Innovation EnvironmentInnovation FocusInnovation Foundational ThoughtsInnovation Framework(1) La continuation se poursuivra sur notre site www.fbc-e.com tout comme pour la liste des acronymes (“last update” chaque quinzaine)(2) http://www.fbc-e.com/resources/acronyms/res_acro_d001_e.pdf(3) Georges Orwell “1984”(4) SIC et SOI feront l’objet du 3ème article “Futurer l’Innovation”

l’innovation en veillant à ce que la soutenance soit effective ou, en d’autres termes, que les preneurs de décision soient amplement informés et ainsi que l’on puisse éviter des risques de dérive à la suite d’incomplétude dans l’information et les instructions subséquentes. Cette façon de faire est quelque peu reprise dans la liste annexée sous la dénomination « Innovation Integration » tandis que l’on fait, implicitement, allusion aux « Innovation Enablers », « Innovation Contributors », Innovation Spoilers ». .

Ce fut notre propos la fois dernière. Il faut s’accorder sans délai avec le gigantisme complexe du phénomène globalisation en entamant des réflexions circonstanciées, reconsidérées à l’intérieur de vues stratégiques fondamentalement révisées, elles aussi!

C’est à ce propos que nous avons débuté une double liste (1). Au long du fameux principe qui fait le titre de notre «Acro-Classeur» (2), « Who controls the vocabulary, controls the knowledge » (3), elles invitent le lecteur à imaginer ce que pourrait être l’activité à entreprendre ou a améliorer pour permettre aux concepts, repris dans les colonnes qui suivent, d’exister et de pouvoir satisfaire aux principes évoqués lors de la courte définition des SIC et SOI (4).

L’initiative a pour origine une ancienne demande d’un client tracassé par le tassement de son positionnement alors qu’il disposait pourtant d’un département R&D. Mais qui ne « percutait » plus de manière aussi dynamique qu’auparavant. Lors du traditionnel « état de l’art », les différences de perception sur ce qu’il fallait comprendre et prendre en charge se sont très effectivement manifestées. C’est une invitation à participer au « jeu » organisépour l’occasion qui vous est faite maintenant. Lisez tout cela bien attentivement. Nous y reviendrons plus tard en reprenant la liste de manière circonstanciée et comme déjà montré ici plus haut.

Daniel C. Renson, Future-Based Consultancy, Founder

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Product Innovation ManagementService InnovationService Innovation ManagementScientific InnovationSocial InnovationStrategic Innovation Management

Sustainability Innovation Cube / SIC (see SOI)Sustainability-Oriented Innovations / SOI (see SIC)Technological InnovationTechnological Innovation Management Transformational Innovation (see Organizational Innovation)User Innovation (see Innovation Network)WEB Innovation (WEB2.0, 3.0 …)(unfinished list)

Related domains and subjectsBiologyCreativity and Creative Process (see Idea and Innovation) (*)Culture (local and national)Design and Design Teaching MaterialDomain Areas and their RelationshipsEducation and Educational ProgramsEngineering and BPM, BPR, ... Health and HealthcareHuman Resources: Management and Systems Idea (see Creativity and Innovation)(*)Intellectual CapitalIntellectual Property (and Transfer)Know-How (and Transfer)Knowledge Management and related conceptsLaws and BylawsLibrariesOntologies (large variety)PatentProcessProduct ManagementR&D / Research & DevelopmentR&D ManagementScience and Sciences

Innovation FundamentalsInnovation GridInnovation HandbookInnovation Hierarchical Organization (see Innovation Process)Innovation HistoryInnovation ImpetusInnovation Influencers (see Innovation Spoilers)Innovation IntegrationInnovation IntelligenceInnovation Invisible ComponentsInnovation KeyInnovation LeadershipInnovation Life-Cycle (ILC)Innovation Life-Cycle Management (ILCM)Innovation Making SystemInnovation Management (IM)Innovation Management Theory (IMT)Innovation MaintenanceInnovation MapInnovation MetadataInnovation MethodologiesInnovation ModelInnovation MomentumInnovation MovesInnovation Networks (see User Innovation)Innovation OptimizationInnovation PolicyInnovation PracticesInnovation PrerequisitesInnovation PrinciplesInnovation Process (see Hierarchical Organization and Innovation Support Office) Innovation Process Management (IPM)Innovation ProjectInnovation RevolutionInnovation RisksInnovation Risks ManagementInnovation ROIInnovation Spoilers (see Innovation Enablers)Innovation StrategyInnovation Support Office (see Innovation Process)Innovation TransferInnovation ValueInnovation WorkflowInnovative DesignInternet InnovationIVP / Innovation VP (see CIO)Neural Network-based InnovationOpen InnovationOpen Innovation ParadigmOpen-Source InnovationOrganizational Innovation (see Transformational Innovation)Product Innovation

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Technology Technological TransferValue and Value Creation

(unfinished list)

(*) See the preceding list about Innovation

© Future-Based Consultancy GroupDecember 2010

The HYmini the power of the wind to recharge most of your 5V gadgets. The charger stores the power it generates in its internal 1200mAh lithium-ion battery, and a fully charged HYmini can charge up a couple of iPods before it runs dry: 20 minutes of wind charge should get you 30 minutes of playback time on your iPod.

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More about Innovation and Wikibiz.biz on www.fbc-e.com


Lamborghini Lamborghini AndroidAndroid

Singapore, December 2010: Primo Mobile has unveiled its brand new Evoluzione, an Android smartphone featuring the famous Lamborghini bull logo !

Specs: a 3.2-inch HVGA (320 x 480) display, 600MHz Qualcomm processor, HSDPA, Wi-Fi, Bluetooth, a 5-megapixel camera. OS: Vanilla Android 2.1 (Eclair) but a possibility of an upgrade to Android 2.2 has been shortly evocated and not confirmed.

Photokina 2010 Hasselblad's Ferrari H4D camera: €21,499 + taxes

Finition: Ferrari's "rosso fuoco” + the legendary Racing Shield. Camera specs: 80mm lens. Engineered box with a rich shiny material.

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Content …Who is the King ?Content is the King … of the context. And the context has to admire the King. Otherwise …The kingdom dimension is up the size of the stepping forward context when it keeps itself admiring the King.Logic but not that obvious.

These simple thoughts give an idea of what it means entering the expanding space-time universe, the multidimensional place in action where experts are supposed to write the best development scenarios for the demanding enterprises.

And then !? …Let’s take it reversibly …The situation we are in has a context which is implicating a content. Too often, is it not deciphered sufficiently. And the “balance” is missing ! Communications are “handicapped” !The most common solution many agree on, consists in the data (full consensus, but what sort of data ?),

(1) In this article, we’ll relate it to the scenarios processes design / engineering. (2) More on our site and within our actual and future issues: innovation being one of the critical related topics. (3) “we always know more than we can say, and we will always say more than we can write down" Dave Snowden. (4) Made of a step-by-step negotiation and compromise in the approach and progress making.(5) FBC>s BizMag6, 2nd Quarter 2010, page 5.(6) FBC>s BizMag8, 4th Quarter 2010, page 4.(7) FBC>s BizMag3, 1st Quarter 2007, pages 11 and 12.(8) The aim of our services is in “it” and justifying the content of the magazine on your screen or in your hands.(9) The FBC>s “41” we’re using with our clients is offering easy to identify concrete starting points and indications of what could come again in case of inappropriate initiatives or, worst, absence of reaction. FBC>s BizMag6, 2nd Quarter 2010, page 14.(10) Optimization and Innovation ! Are they compatible ? More on page 21.

"Imagination (1)(2) is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.“ A. Einstein

For summarizing several articles and conferences (3)that have expressed the critical importance of the “exchanges” (4) to build an almost all circumstances applicable “know-how”, “know-how-to-behave” and “let the other get the essentials at the same time”, the coming question could be “knowledge … is it about being an applied social scientist ?”

Context and situationIn his last “A View from North Atlantic”, (5) Douglas S. Rebne has expressed an interesting thought that goes along our contextualization recommendation(s)and situational analysis of our French partner Jean-Pierre Malle (6): “I cannot say definitely that every general decision-making context you’ll find yourself in is ultimately a problem of optimization. I can assure you, though, that a surprising number of situations are just that. In my view, it is essential that a manager-cum-leader (7) be self-conscious of one’s own bias in this matter and be open to the empirical possibility that non-linear expectations are, indeed, the “order-of-the-day”.

That statement brings a lot to be discussed for several years or … centuries: we already hear the “it depends on” or “what if” …Let’s start with the “what if …”.

What about the dimensions of our next scenarios?Future (8) is unforeseeable. Hopefully, scenarios can help us in the conduct of our steps forward ! However, conditions do occur and that may not be administered in some pleasant and accommodating “tricky ways” !It means that “whys ?”, after troubles of any sorts, have to be honestly, completely and clearly answered (remember the kids questioning their parents !). Practically speaking, scenarios are initiated as from (too) simple “what if ?” questions (9) still expectingcomplete answers without any supporting explicit indication of what completeness implies to be simultaneously up the related challenge.

Moreover, applicable dimensions rules aren’t interpreted correctly as what’s behind the immediately perceived “reality” is not integrated sufficiently. Not immediately perceived means without any cognizance of what the so-called “reality” is made of and/or what could have been the originating event (6)(10).

1919Innovation ! Nice … and then ?

FUTURING KNOWLEDGE MANAGEMENTFUTURING KNOWLEDGE MANAGEMENT

Daniel C. Renson,KMiB Editor,

Technofutur annualKM Forum President,

kmfuturity.com

Futuring Knowledge Management / Gestion futurisante de la connaissance


To know that we know what we know,and to know that we don’t know

that we do not know what we do not know,that is true knowledge!

Nicholas Copernicus

Imagination is more important than KnowledgeImagination is more important than Knowledge

… and moving beyond the 3d and 4th D !3D is a very well known set of 3 dimensions used to define a conventional space. 4D, actually, has got diverse interpretations: some consider it as time when others say that it has the capacity to unify space and time with various metrics. In that “new space”, the time is administered distinctively from the 3 other measures.5D is an extra-dimension about which a lot of speculations have been formulated with several allusions to the relativity theory and related aspects.

Holographic principles have also been evocated: a 3D form animated above a supposed 2D place. A convenient way to look at some well conceived statistical figures or exploring brain maps.

These considerations are suggesting the concept of the space time fabric as defined by the physicist Gerard’t Hooft.We’ve retained that (supposed to be the part of) “mechanism” for considering much more attentively the resulting evolution stages analysts are auditing as from their points of views during the enterprises life.

As it is made of myriads of elements of various natures -and this is really the biggest difficulty managers are confronted with- evolutions, progresses are rarely changing in a totally coherent and homogeneous ways.

The 5th D has intrigued many artists and authors in all ways of expressions. It involves time and space …travels. And we can relate these views to multi-scale environments, passing from the protein to neuron, brain, organism, organization, national economy, etc and see that they are adapting themselves to each other but not doing it homogeneously when they “cross” intermediate “spacetimes”. As a matter of consequence, disorders are common issues and troubles of various intensities affect the harmony and progress quality level.

Cognition extension and social development through several IS-mediated activities are recommended for keeping the participants along the strategic views. But what human beings are “made of” may not be forgotten …it means all what is making them different. Differences being part of the reasons why they would accept (or not) working together. Times are changing: every day (and not every year) are we entering another world !

Daniel C. Renson, KM in Belgium and FBC>s Business Magazine editor

(1) See the “runaway “4D ” exploration “ paragraph in the preceding “Futuring KM” in the FBC>s BizMag7.

information (full consensus again. But what about the related information production rules and theory?), knowledge (whose reality isn’t that clearly interpreted) accumulation. Finally, that doesn’t bring the expected successes.Efficiency has gained some points in the various score-cards but the corporate innovation (1) hasn’t showed up: data and information were only components of the “way to” the targeted issue !

Looking further …Consequently, responsible operators decide to add a sort of “glue” in between them and collaboration is often mentioned as being the sort of “intra-crowdsourcing” system that leverages the power of the enterprise people.Let’s add the clients, partners and experts to form a revamped extended CoPs (2) along the Supply Value Chain plus their typically developped / implemented IS (3) to get a borderless “cloud crowdsourcing”innovation catalyzer.

We’ll come back to that way of proceeding in our coming issue. The principle consists in the building of “something” that is operating and servicing in and thanks to an hyper-multidimensional space-time universe (STU).

That may not be expensive. The system is “simply based” on an improved intelligent map (4) where it becomes possible to build stronger connections between all the active (human beings and / or robots) and passive internal / external actors. By the way, the BPML (5) has convenient operational elements to look at for the first physical and digital approaches.

(1) a large concept we did evocate in the article “Futurer l’Innovation” on page 15.(2) Communities of Practices(3) Information System, complying with the double “proximity and sharing” principle. (4) It supposes a much better knowledge of the enterprises strategy and communication plans.(5) Business Processes Modeling Language: messages, participants, activities, rules, transactions, processes.

2020Innovation ! Nice … and then ?

FUTURING KNOWLEDGE MANAGEMENTFUTURING KNOWLEDGE MANAGEMENT

Futuring Knowledge Management / Gestion futurisante de la connaissance


TRANSACTIONKNOWLEDGEKNOWLEDGE

PHYSICAL PARTbuybuy sellsell

contextcontext

content

relationship

Some questions!What’s the meaning of …

3PL ?ACK ?ACR ?ACU ?ACWP ?

Solutions in this magazine on page XX !

What about …

BPO ?Cloaking ?SOA ?BSC ?Geekspeak ?HIPS ?ESS ?C-SCM ?XML ?Flipping ?SOI ?Key logger ?Kaikaku PM ?

Solutions on our site !www.fbc-e.com


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Biz-Acromania

Optimization and Innovation !Are they compatible ?According to some studies, companies aren’t innovating sufficiently because of their optimization-oriented only structures.According to our KM questionnaires results, the majority of the respondents (more than 500) have declared that a well oriented KM-based structurewill enable the companies working profitably both directions.More on www.fbc-e.com and in this magazine (page 19)

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Who is this person?You want to know? Let’s meet on page 26 …Who is this person?You want to know? Let’s meet on page 22 …


He / She is an iCEO !You want to know more? Let’s meet on the next page.

2/2

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Personal Branding

Personal KMCorporate Identity

Web Management

Talents Profiling & SearchCyber-Strategy

Trends setting

KM Systems

Audits

HR due diligence

Export Maturity Level

BSC and SWOT

Future Exploration

IT Management

E-Management Business Processes Management

CRMRisks Management

Change Conduct

« 41 »

Triads-Based Business Development

Diversity ManagementThe Documental Chain Principles

COBRA

CMM

Budget Plan Project Management and PSO

BI, CI, SI ManagementIC Development and ManagementIC Development and Management

Common Semantic

Creativity and Innovation

Events-Driven Development

Applied Change Technology

Accelerating Forward Move

Augmented IntelligenceBeginner's All-purpose Systemic

Individual Construction

CMM-Associated SWOT

Business Information Zone 352

Collectively Built Business Model(for Start-ups)

Capability Maturity LevelChange Management Principles

Commando Marketing

Expanded Set of Life Rules

First Fundamental TriadGenerally Accepted Complexity Level

WESP

In-sourced Team Building & Optimization

Just-Before-Time

Knowledge Maturity Level ®

Individual Empowerment

Structured BehaviorPFUOL

Robot Resources

Total Emotional Intelligence

Time as the 2nd resource

Time-To-Change

WH5 + How

XMM ©

Our Cloud of Human and Intellectual AssetsOur Cloud of Human and Intellectual Assets

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Solutions do exist with CEO EUROPEWe are a global player at the world level with about 11000 certified iCEO (see the previous page and more in the preceding FBC>s Business Magazine n°7, on our sites www.ceo-europe.be, www.fbc-e.com ). On top of whoever wants to return to a country he has had incomparable experiences, we have also talented resources all around the world, places where our clients are already established or are willing to move for greater profitable businesses. We are offering an incredibly rapid intelligent and transparent combination of Interim Management and permanent Executive Recruitment worldwide.

A dynamic concern of +22 years !Since 1989, in Denver (Colorado, USA), Future-Based Consultancy (FBC>s), Daniel C. Renson's company, has always promoted, internationally, the human values enormous potential. In 2007, FBC>sbecame a CEO Europe partner and has added, to its highly flexible virtual organization, the new resources for sharing in a much closer way the same kind of empathy with the clients to serve them like if it was participating for years with their enterprise conduct.

Who has moved the jobs and where ?Large companies are surging positively again. Their stock prices are up but the unemployment is still affecting the populations in many countries.What is then happening ?After the crisis, it seems more and more obvious that companies aren’t any longer hiring so much as they did before. In fact, they’re actually giving the preference to the far foreign countries where they could benefit from more important growths, low cost capable human resources.In some other words, enterprises are now going to places where they get rapid high returns with top local talents …

Shifts happen …… that’s remembering a little animated PowerPoint. It has been turning all around the world for several years and that has not really impressed the viewers. Fundamentally, we just see that the crisis has precipitated the change of the top economic powers positions. Something that had still been announced ten years ago … the BRIC countries … in a fully distressed attitude.

HEADS SEARCHES with

FUTURE-BASED CONSULTANCY & SOLUTIONS,Who has moved the jobs and where ?

HEADS SEARCHESHEADS SEARCHES with

FUTURE-BASED CONSULTANCY & SOLUTIONS,

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2323FBC>s Business Magazine, December. 2010, issue 8

Heads Search: who has moved the jobs?

Realistic and informed optimism is based on values and, especially, the principle of Emmanuel Kant that the world will not be troubled if everyone acts as us. According to Mahatma Gandhi, the earth supplies enough for the needs of mankind excluding greed; and the economy, which must take care of everyone, including the weak, must have ethics of the highest level.

From this point of view, the crisis we are now going through was urgent and, more important indispensible. Was it conceivable that the western world continues to waste resources and destroy the planet without considering the poverty of three quarters of the population?

Cultivate to raise the conscience of the world?Three years ago, at the peak of our euphoria, I wrote:

“Thought creates reality”Shouldn’t we look more towards relationships rather than material things. The current economic crisis, which is perhaps just beginning, will certainly put limits in place. We are going through more than a crisis; it is a revolution of the values which, hopefully, will end our society of overproduction and overconsumption of goods with marginal added pleasure.

This revolution will render obsolete the world which we are now leaving (1). It is preferable to substitute the word “mutation” in place of “crisis,” which implies a return to the previous state (2). This “mutation,” as painful as it is, could be a gift of collective intelligence, a reason to hope for a more happy future.

(1) Anne de Ligne, Vice President of the Association International Optimists Without Borders(2) According to Albert Jacquard

Luc Simonet, Optimists Without Borders Founder-President

Optimism,a state of consciousness

No one is a born optimist. Optimism is a learning process, starting with a conscientious decision, during which man builds and develops a state of mind through which he achieves an understanding of himself. The international Association Optimists Without Borders and its affiliated organizations wish to initiate a cultural revolution based on voluntary optimism and not on optimism by chance, which is wrong. They want to encourage a revolution of confidence in the future which will create the desire and pleasure for a world more beautiful, more and just and more human than we have today. They want the cultural revolution to choose cooperation based on the belief of abundance, rather than competition from the fear of shortage.

Raising the conscience of the world


Optimism, a state of consciousness

“Confidence is illuminating. It is the opposite of our fears which are often related to ignorance and, especially, fear to be different from others.”

This message of optimism of faith in the future, the organization wishes to promote with a little humor, because, according to the theory of Francois de la Rochefoucauld, virtues are sometimes only hidden defaults, the organization does not wish to be seen as a school teacher.

of Neurosciences, conferences and seminars to assist conscientious and responsible citizens that we want to be or become.

In the pure tradition of Belgian surrealism, the creation of “Optimistan” approaches the State of Conscience. Optimistan is a landless virtual State, of which the members of Optimists Without Borders and affiliated associations are its citizens.

(6) The word enthusiasm comes from Greek « en theou athmos » which means literally « in the breath of god ». Why not in the breath of the universal conscious?

“the economy, which previously belonged to laborers, tradesmen, merchants and manufacturers will now have a difficult struggle against the financial sector who wrapped themselves in a façade of honor and ethics, but, in fact, had adopted rapid profit as their only value. The financial sector, for which we are all responsible for insisting on profits that could not be sustained in a healthy economy, has fortunately collapsed like a house of cards. I think that its ruins and debris are a forewarning of a better world based on a more sacred and respectful society.

Do we question the concept we have about money? Is it something material that we strive to accumulate even though it is only a number and a number is infinite. Or is it a beneficial energy with which we strive to achieve good things.

to think not only about being the best in the world but the best for the world (5).

The brutal and rapid changes, which took us out of an unconscious egotism, constitute a fantastic opportunity for us to excel in creativity and audacity, excellent reasons to give rise to optimism.

(3) Pierre Rahbi, Manifeste pour la Terre et l’Humanisme, Actes Sud, 2008(4) From the formula of Dieter Van Walle(5)Guibert del Marmol, Tomber plus haut: comment redécouvrir son intelligence intérieure …, Le Serpent à plumes, 2009

We must change our perception of the earth, that we cease to consider it only from the point of view of profitability that it is an unending source of wealth, even if we respect it. Shouldn’t we learn to take care of it with love, like or ancestors, but we forget because we are pursued by our malicious desires (3)?

Time has come for all enterprises to take on new values, to take into account the interests of society in general as well as the planet. Time has come to talk about prosperity rather than profit (4); and

a school teacher.

The international association Optimists Without Borders wishes, by promotion of enthusiasm (6), optimism, audacity, initiative, respect and good relations of citizens and communities, participate in raising of the State of Conscience of the world, according to the thoughts of the philosopher Pierre Teilhard de Chardin who suggested to raise the conscience of the world proportionately to the level that it is becoming complex. Raising the state of consciousness of the world is achieved by evidence of information, learning, sharing and transfer. For that reason, I am pleased to organize together with other fine associations, such as Tetra, Philosophy & Management and the Institute



Opimistan will be the state in which each citizen will benefit from differences with others, a state that moves like a caravan, for which the Capital will be located each year in another city, where the international association “Optimists Without Borders”will organize its annual conference of Optimism and will invite world renowned speakers (10).

Optimistan will be a state in which music will be the only official language. As said by Sofia Gubaidulina, life reduces man to a state of pieces for which music can help to recompose his spiritual unity.

Optimistan will not proclaim independence, but, on the contrary, total adherence to universal values.

We do not seek to convince pessimists, skeptics or cynics, but want to unit those who have confidence and have opted for optimism so that their union increases the force and efficiency of their enthusiasm. Confidence is illuminating. It is the opposite of our fears which are often related to ignorance and especially fear of differences with others socially, culturally, in color of skin, religion and language.

Even though it is not a political forum, the organization wants to participate in the reconstruction of citizenship.

Optimists are convinced that thought creates reality. They want to fight resignation, sadness, negative ideas and prefer good news instead of bad. They appreciate also that people speak well of them; it is so easy to criticize others.

If we are free to think in one direction or another, we are also responsible for our thoughts and we carry our share of responsibility of everything that happens in the universe.

In effect, the optimist has decided that he is master of his mind and not the universe. He takes measures to orient his mind in a positive direction rather than negatively. It is an act of freedom. The power of this liberty implies, however, responsibility of the same importance.

Responsibility is the foundation of optimism. If we blame others or circumstances for our problems, we will not be able to transform our life.

“Audacity contains genius, power and magic”A happy life is, in effect, a privilege reserved for those conscious of their power, as well as the accompanying liberty and responsibility. These persons prefer to abandon easy routes of conformity to take risks on paths of audacity and creativity.

They think also that optimism begins by accepting what exists, because nothing is more absurd than to fight against something over which we have no influence.

(10)The first conference will be held in Brussels, Oct. 26, 27, & 28, 2011.

It will be what Cordoba was one thousand years ago.At one point in history, the XIth Century and the beginning of the XIIth, in one single place, Andalusia, the three religions chose to respect, admire and help each other. In complete freedom, their great philosophers maintained a dialogue among themselves and with Greek philosophers. Science and religion lived peacefully together.

You could hear many spoken languages: from Arab to Berber, from Romance languages to Hebrew. Some persons from the north even continued to argue in French, Flemish or Genovese.

Merchants from France, Tuscany, the North Seas, India, Africa and China made Cordoba, a small village in Andalusia, the most prosperous city of the Occident, the leading commercial center west of India, the convergence of intelligence, the meeting point of religions, the refuge for those fleeing obscurity.

Nowhere else you saw such exchanges between men of faith, intellectuals, doctors and merchants, for the benefit of every one.

“Abandon easy routes of conformity to take risks on the paths of audacity and creativity.”Andalusia could overcome its conquerors who soon fell in love with the quality of life, abandoned their fundamentalism, let the three religions live together in peace, and adored poetry and music (7).

Similarly, could Optimistan perhaps be the point of convergence of intelligence, the meeting point of all languages, all skin colors, the current trends of thought, and the refuge of those fleeing obscurity?

Optimistan will become the state based on moral values, especially ethics and responsibility. As Saint-Exupery wrote, to be a man means precisely to be responsible, to feel, by placing the first stone, one is contributing to build the world (8); a state of hope because no one can feel, at the same time, to be responsible and hopeless (9).

(7) Jacques Attali, La Confrérie des Eveilles, Pocket Book, 2006(8) Antoine de Saint-Exupéry, Terre des Hommes, Gallimard, 1939.(9) Antoine de Saint-Exupéry, Pilot de Guerre, Gallimard, 1942



World Executive Search and Profiling®

Debating about the competencies companies are needing for facing the rude challenges our global economy is “made of”, has always been a “solid subject” experts are discussing for centuries!

Publications (including the one you have on hand or maybe you read on your screen) are abundant. They are all trying to say simply how it would be possible to set something clear and unambiguous with the countless sophisticated elements CEO get in their vision picture at the time they want to share it with the board and shareholders!

Very often, the situation that doesn’t show up as an easy one to catch could be a challenge a long time experienced practitioner knows very well and, most probably, likes to get challenged by!

Our magazines and articles, on our site, are all dedicated to that problematic, in one way or another.And WESP® is a hub that has been created on Xing®to get in touch with people willing to share their experiences and views along those -let’s say-thrilling ways of futuring the enterprises management. https://www.xing.com/net/prid76280x/wesp/. A previous registration on this prestigious business networking platform is required (no charges applied): www.xing.com/

Those who want pearls must dive into the sea, let go and dare to take risks, because, more we have security, more we fear losing our security. However, the moment man commits to something definitively, providence reacts and things happen that would never happen otherwise. Events occur, as a result of a daring decision, which are favorable. These events are sometimes called coincidence or supernatural help which no one could dream would occur. Audacity contains genius, power and magic (11).

Ultimately, members of the organization think that optimism is based on values, resignation is pollution, being optimistic does mean faking happiness at every moment of life, optimism is good for one’s health, there is no alternative for the realistic optimist, and finally, the reality of the world is better than that presented by the media.

The optimist is an actor, not a victim.

Luc Simonet

Info:www.liguedesoptimistes.bewww.optimistswithoutborders.org

(11) According to Johan Wolfgang von Goethe.

WESP10-2008

SinceOctober 6th, 2008

WESP means World Executive Search and Profiling ®The purpose of this group, deferenced persons from all over the world are part of, is to discuss the required competencies enterprises need to support their ambitious strategies on a long term base.

You’re are invited to join and participate freely.https://www.xing.com/net/prid76280x/wesp/A previous registration on this prestigious business networking platform is required (no charges applied) : www.xing.com/In case of difficulty to join, simply “drop” me an email dcr (at) fbc-e.com and I’ll send you an invitation.I look forward to meeting you soon ! Daniel C. Renson

on® ®


Conférence Eloge de l‘Optimisme Intervention de Philippe Gabilliet

À la fois art de penser, art de ressentir, art de communiquer et art de décider, l'optimisme est dès à présent appelé à devenir l'art de vivre du XXIe siècle !Philippe Gabilliet est professeur en comportement organisationnel à ESCP Europe.GABILLIET Ph. (2010), Eloge de l'optimisme. Quand les enthousiastes font bouger le monde, Saint-Simon, Paris, 148 p. www.youtube.com/watch?v=PPdiky0MwyA

Optimism, a state of consciousness WESP

www.fbc-e.com

Organizational communication, information integration, adaptive

synchronization are what the enterprises have difficulties to deal with.All together, they are largely exceeding what we have defined as a new very critical management concept : the “generally accepted complexity level” …In fact, is it linked to the knowledge maturity level (1) and we need to talk about complication, a sort of large compounded living dimension, made of different elements -not of the same nature with no or almost no direct relation in between them- and hence is difficult to analyze and understand.

So, do we understand that it goes better when the participants can talk “effectively” to each other and start exchanging their ideas for transforming the business and pushing it on the right direction …

On the opposite side, try to “lock” the communication and guess about the consequences … ! Read again the complication definition !

The FBC>s magazine and site are “the sources” for your ultimate practical instant knowledge and "how-to-and-why" information about the easy to access management essentials : the above mentioned SOA-based “fundamental triad” …-----------------------------------------------(1) Read more on our site: www.fbc-e.com

Future-Based Consultancy & Solutions

Brussels2828FBC>s Business Magazine, December. 2010, issue 8

VSP = Very Special Person

To say it shortly, we’ll capture the imagination embedded in your corporate culture and inter-connected environment to feed the move towards the most defendable future-based positioning! Something you’ll never miss in the future !‘see you soon !----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Biz352 is a simple “feel free to be veryspecially yourself” convivial place located in a well-known for its exotic restaurants pedestrian street. We have selected this unusual place for inviting you to join and participate with our rejuvenating “intelligent events” …

Well, our lives -private and professional- continue to change at a dramatic pace and we need to :- find non-stressing place to be “in”;- encounter more “complying intelligences” (see next page); - talk about intuitive ways out of the impending forces; - adapt smoothly to what could help us in the natural self-actualization pursuit.We’ll begin with the essentials of the personal and professional management intelligence …“Art” in all serious businesses is our target …But we’ll “do” it in a much different way with experienced international practitioners. They will pack tons of real cases for you to discuss openly and we are sure that these encounters will rapidly become solid life- and career-enriching experiences.

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Experienced practitioners, executives, product or project managers, professors, scientists, researchers, philosophers and others are invited to come along for sharing their thoughts, successful stories, and participating with our witnesses and renewed activities. Now and later …It’s our intention to become part of the best multidisciplinary information communities for sharing abundant and fertile perspectives beyond the common best practices …Why not looking at the building of an original “body of knowledge” to anticipate the always surging unaccustomed challenges ?Feel free to contact us and suggest ways of exploration, add topics to our actual program of conferences, seminars, workshops. Imagination commands !

BIZ352 … You’re special !


The philosophy

Your business is your business and it has its very special own characteristics !Being in need of assistance, why would you call for a group having its own consultancy guidance, willing your enterprise to use them for an innovative move ?Paradoxical … don’t you think so ?Well … a professional consultant, with the clear-sight of a extended business experience, understands what building the business -your business- has meant to the entrepreneur you are.That’s the reason why a “FBC>s advisor & coach”starts looking at the valid best parts of it for keeping the core business essentials into the next steps !We’ll activate and catalyze the collaborators and employees talents, adapt to new forms of communication and computer technology, conduct a rational change based on shared values, set rejuvenated performances standards for moving beyond the global economy challenge boosted by the powerful digital reality ! To say it shortly, we’ll capture the imagination embedded in your corporate cultureand inter-connected environment to feed the move towards the most defendable future-based positioning!

The concept

Everyday, new “compliances” -a very large concept that is covering all aspects of the management considered as “beaux-arts” - are required : managing business processes changes -physically and / or virtually- are critically oppressing. Becoming better constantly is a first individual challenge for all of us before envisaging to face the galloping global challenge ! The world population has taken the control of the WEB and only the best prospectivists had predicted such a rapid evolution (1) !

Because it has never been an epoch like that before, we’ve created the WikiBiz.Biz concept.It’s about setting the talents together. Talents from all over the world for the reason of the burgeoning opportunities multiplications and diversifications. It’s like a “continuous economical spring”. And maybe, will it stop most of the conflicts our world is still suffering from !?

A “continuous economical spring” needs excellent staffs, executive pilots and top advisers.Also, professors, scientists, researchers.We’ll try to meet the most of them. We’ll make them meeting each other. Face-to-face ideally in our BIZ352 place or in some other places from time to time or virtually thanks to the abundance of the electronic means. And then, will it be also about learning programs, and assistance in our partners’ offices.

Uniqueness is an unavoidable principle for us and it will remain like this for ever.Knowing the fine detail of their corporate life is the ultimate for servicing and defining the really innovative solution !-----------------------------------------------------------------------------------------(1) Read “Internet 2020”, FBC Magazine, issue 4, page 18.

as seen on our cover page

WikiBiz.biz, a constellation of thoughts and solutions


Leurs études avancées ouvrent la voie à des positions professionnelles en vues et prometteuses. Le carriérisme les attirent.

Déjà presque toutes assez adeptes du fameux réseau Facebook, une nouvelle plateforme de rencontre bien de chez elles avec des rubriques mode, soins et santé, maquillage, sorties, petits plats, relations amoureuses, etc … toutes orchestrées et rédigées par des femmes modernes bien de chez elles ne pouvait pas manquer de se positionner comme une alternative gagnante ! Ou, une formule très irrésistiblement associable !Lalati.ma est donc une communauté de femmes marocaines qui promet une fenêtre largement ouverte sur le monde pour rencontrer d’autres marocaines, célèbres ou non, vivant au Maroc ou ailleurs, grâce aux interviews, articles, dossiers, archives.

Lalati.ma est le premier espace virtuel ou portail dédié à la femme marocaine et à celle des pays voisins.D’emblée, elles ont été nombreuses à rejoindre la communauté tant les sujets y sont traités et illustrés dynamiquement avec beaucoup d’humour. Ils sont multiples ainsi que montrés en bas de page et après. C’est donc très nouveau. Et c’est aussi osé quand on voit que, d’emblée, le site invite les “surfeuses” à seprésenter au concours de Miss Lalati!La deuxième édition étant d’ailleurs en préparation!Oui, c’est vrai, alors que l’on sait que ce n’est pas vraiment le sujet politiquement correct au Maroc …

Mais voila, de récents rapports mettent en évidence de profonds changements: les jeunes filles font plus d’études, recherchent alors plus d’autonomie, se marient dès lors plus tard et ont ainsi moins d’enfants.

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Le Portail de la

Femme Marocaine

Lalati.ma


publi-reportage

Le ton dynamique est donné et la “plongée compulsive” dans le site est assurée quand on lit l’invitation à rejoindre la communauté : “Lalati est un endroit qui n’appartient qu’à vous, un endroit convivial où les générations se croisent, communiquent et partagent leurs avis, leurs expériences et leurs vécus. Lalati est au croisement de votre vie et du reste du Monde. Si vous êtes prête, envolez-vous !”Et l’on aurait pu y ajouter « avec nous », pour vivre des expériences d’échanges sur un site personnalisa-ble, simple d’utilisation pour y évoluer à son rythme, selon les besoins ou les envies, au gré d’une curiositéqui sera continuellement avivée.

Lalati.ma


+7300acronyms & buzz words

+7300+7300acronyms & acronyms & buzz wordsbuzz words

Available on our site Feel free to download

the 123 pages !

Available Available on our site on our site Feel free to download Feel free to download

thethe 123123 pages !pages !

www.fbc-e.com 3333

28-02-2007Release of September 01

Powered Digital InkPowered Digital Ink

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Sujets pour de prochaines publications / Content of the coming issues …L’argent ne suffit plus. Il faut du capital humain : Human Resources Banking ! Le BPR revisité / A newly molded BPR.Les agents du changement : Train the Trainer as a Change Agent. L’organisation transformationnelle : The Transformational Organization.La DRH au-delà de la fiche de paie : e-HRM beyond the Payroll.Le capital intellectuel : Intellectual Capital / Assets.Merger & Acquisition and the new due diligences.L’audit du capital humain : Human Capital / Resources Audit … Etc. Faites-nous part de vos attentes … Feel free to express your expectations …

www.fbc-e.com

Communications Business Solutions can be found athttp://users.skynet.be/fa851586/cbs9fr.pdf (French issue)http://users.skynet.be/fa851586/cbs9nl.pdf (Dutch issue)Communications Business Solutions, without any doubt, the finest source of inspiration for the business world !

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