maiesha hawkins resume-director

7/25/2019 Maiesha Hawkins Resume-Director

1/27

P.O. BOX 34794/Richmond, VA 23260

MAIESHA HAWKINS (804) 986-8323 / [email protected]

Senior Business Analyst

SUMMARY

Rising technology executivenoted fordriving business innovation, leveragingbusiness and system requirements. More than 15 years of experience leadingdesign, development, and delivery of complex projects and high performance


2/27

solutions. Skilled in building great teams and aligning their eorts !ithorgani"ational goals. Strong skills in business and system requirement !riting,policy creation and business process development. #roven history of bringing orderto chaotic environments. $%& record of on'time project delivery !ith 1((& historyof staying !ithin budget.

SPECIFIC EXPERTISE

- #rogram coordination and resource allocation.- #roject delivery from scope to implementation.- )overnance approval process.


3/27

- *nnovative and business savvy.- +ommitment to end user, stakeholders, !hile maintaining a sense of

profound leadership and loyalty.- bility to identify and mitigate risk !here data analysis is performed.

- -ncommon exposure of isk Management techniques !hile performingproject analysis.

- /licit requirements using intervie!s, document analysis, requirements!orkshops, surveys, site visits, business process descriptions, use cases,scenarios, application demos and !ork0o! analysis.


4/27

- +ritically evaluate information gathered from multiple sources, reconcilecon0icts, decompose high'level information into details, abstract up from lo!'level information to a general understanding, and distinguish user requestsfrom the underlying true needs.

- Successfully engage in multiple initiatives simultaneously.

- ork independently !ith users to de2ne concepts and under direction ofproject managers.


5/27

- 3rive and challenge business units on their assumptions of ho! they !illsuccessfully execute their plans.

- Strong analytical and product management skills, including a thoroughunderstanding of ho! to interpret customer business needs and translatethem into application and operational requirements.

- /xcellent verbal and !ritten communication skills and the ability to interactprofessionally !ith a diverse group, executives, managers, and subjectmatter experts.


6/27

- Serves as the conduit bet!een the customer community 4internal andexternal customers and the soft!are development team through !hichrequirements 0o!.

- +ollaborate !ith developers and subject matter experts to establish thetechnical vision and analy"e tradeos bet!een usability and performanceneeds.

- 6e the liaison bet!een the business units, technology teams and supportteams.


7/27

Technicl S!ills

- Microsoft Share#oint, *nternet #ro2cient- Soft!are7 MS 89ce 4ord, /xcel, #o!er#oint, ccess, MS :isio, MS #roject,

;otus


8/27

- 6usiness modeling tools7 MS :isio, MS #roject, -M;, -se +ases, equisite#ro,C# ;M@Euality +enter

SPECIA"TY AREASEuality ssurance, 8racleFs Sales and elationship Management 4SM,3avid G Cenderson4+yence@+redit #ath, elationship Manager 3ata Mapping, 3ata nalysis, #rocess Hlo! nalysis,6usiness and System equirements, *=*;, S3;+, D3 Sessions, *ntegration =esting, /nd'to'/nd

=esting, , 6usiness #rocess =esting 46#=, 6usiness s -sual =esting 46-, -ser cceptance=esting 4-=, 6usiness #rocess Management, 3efect Management, #roject Management@#roject+oordination, Hacilitation and =raining, +hange Management, 8rgani"ational Management, uditG isk Management,


9/27

Senior Associte#$usiness Syste%s Anlyst& Test Coordintor Infosys Technologyichmond, :, 1(@B(11'#resent' 8er solutions to business challenges !hile communicating to stakeholders process improvement,change management, and datanalysis.

' #repare 6usiness and System equirement 3ocuments and use C# ;M to manage and ensure adequatetraceability.' +onduct equirement Iick'8 Meetings, #roject pproach Meetings, equirements alkthrough Meetingsand Doint pplication

3evelopment 4D3 sessions to develop and agree upon a system that focuses on the processimprovement for the stakeholder,


10/27

client user and business partners.' egularly participate in testing and development !alkthrough sessions to ensure all requirements aretestable and in alignment

!ith the project scope.' +ontribute to the de2nition of the project scope, performed extensive analysis, and de2ne functional andnonfunctional

systemrequirements.' /xtensively assist and make recommendations !here applicable on defects as result of static,integration, regression, and user

acceptance testing to improve overall quality of the proposed to be process, application and processimprovement.


11/27

'evie! test approach, plans, cases, and scenarios to ensure all approved system requirements !ill beadequately tested.

$usiness Syste%s Anlyst& (Consultnt) +apital 8ne)len llen,: (5@B(1(' (>@B(11

* orked on various initiatives including not limited to commercial conversion projects, Merchant Services/nterprise 3ata

Services, +3* 4+ustomer 3ata *ntegration, +3M 4+ustomer 3ata Management and /3* 4/lectronic 3ata*nterchange.**nterfaced !ith SM/s 4Subject Matter /xperts to prepare 63 documents for ongoing projects thatinclude

testing mobile applications.


12/27

* orked !ith users and peers in planning, developing, implementing, and supporting ne! and existingapplications andinitiatives including but not limited to .


13/27

*+onducted Doint pplication 3evelopment 4D3 sessions !ith stakeholders throughout S3;+ to resolveopen issues.* 3eveloped prototype of ne! information processing application. Celped collect functional requirementsand prepared

business requirement documents using ational equisite #ro.* *nterfaced !ith business users to prepare and update 6usiness #rocess equirements 46# and Soft!areSystemequirements 4SS !hile creating test cases and test scripts.

* uthored and tested over 5(( test scenarios, test cases and scripts, !ritten in MS /A+/; than exported toC# ;M.* orked in an gile development environment !ith frequently changes to business needs impactedsystem requirements.


14/27

'evie!ed product requirement documents, functional speci2cations, and involved in developing teststrategy, testplan and test case documents.

*ctively participated in S+-M meetings, revie!s, and developed test scenarios.*6roadly did manual testing, constraints veri2cation testing, and the functional testing.* *nvolved in the =est +ase !alkthroughs, assessment meetings.

$usiness Process Anlyst& 6S +iti"ens, '(K@B(1(*-sing ;S and +M+, analy"ed, documented and communicated risks, controls, and mitigating actionplans to decrease default.*3eveloped and delivered progress reports, proposals, requirements documentation.


15/27

* #rovided analytical revie! to 2nancial implications of various 2nancing plan designs, actuarial reports andbudget impact.* ecommended, developed, and implemented operational risk management initiatives.*+onducted analysis of moderately complex business problems to be solved !ith automated systemenhancements.*#rovided assistance in identifying and evaluating design options that meet business requirements.* )athered data, prepared and updated documentation used by the technology team to develop and testthe

enhancements.* #erformed )# and risk analysis of existing system and evaluated bene2ts of ne! system.*Celp managed risk analysis and mitigation plans, status reports, and client presentationsJ preparedbusiness process


16/27

models, de2ned milestone deliverables, and established critical success factors.*orked !ith the business users for business requirements. 3ocumented the !ork0o!sJ !rote andperformed over1(( test case.

Progr% Mnger, Hidelity Hunding, ;;+, )len llen :1B@B((K L (5@B((>+ Monitored and controlled all branch activities for pro2tability !ith the branch performance plansystem.+ 3e2ned assigned market, implemented marketing strategies and developed sale plans utili"ingavailable resources


17/27

to eectively penetrate the mortgage industry for all products and services.+ 3emonstrated pro2ciency in the development and implementation of large group and individualpresentations for

targetcustomers that covered all aspects of the commercial and residential mortgage process.+ #rovided reports and tracking of sta progress and developed a monthly forecast for the +/8.+ #rovided formal training to sta and remained current on programs, products and marketdynamics.+ +onducted job function in a manner that promoted a high level of customer service andintegrity to both current and ne! customers.+ 3eveloped and implemented ne! operational procedures to improve productivity.


18/27

+ *mplemented and designed training manuals for both entry level personnel and veteranprofessionals to ensure the highest level of training and stellar customer service.Sr' Mortgge Consultnt& Hidelity Hunding ;;+, )len llen, :1B@B((K ' (@B((%+ Solicited residential and commercial mortgages through contacts !ith realtors, builders anddevelopers.+


19/27

changing of regulations pertaining to both private and government insured mortgages.+ Hollo!ed current loans to ensure conformity !ith the terms provided by the lender.+ /xceeded required companyFs monthly production volume that ultimately led me to a 6ranchManager promotion.

Mortgge Consultnt& +ary =o!n Mortgage, ichmond, :(1@B((5 '11@B((K+ orked closely !ith community business to promote ne! contractual relationships.+ Maintained kno!ledge of regulatory requirements and procedures of lenders to ensurecompliance.


20/27

+ *ntervie!ed applicants to developed information concerning their needs, desires, and earning toassist indetermining !hether the loan !ill be acceptable riskJ obtained and analy"ed pertinent 2nancial

and credit data.+ Maintained a high level of customer service, integrity, and satisfaction among colleagueFsclients.

,holesle Under-riter . Closer& #rovident Hunding, ichmond, : (1@B((? ' (%@B((?+ -nder!rote purchase and re2nance loans, !ith signing authority up to N5((,(((. -nder!rote >to 1B 2les per day.


21/27

+/valuated employment history and calculated income based upon paystubs, BFs, tax returns,commission@bonus statements, rental@lease agreements and interest@dividend statements.+ evie!ed of origination appraisals and all subsequent valuations obtained during the defaultprocess.* /xpert in revie!ing !ork to multiple guidelines including H


22/27

*+an distinct bet!een the various types of home valuation appraisal reports including but notlimited to 1((?, B(55,1(B5 and 1(%. +an make the necessary revie! calls and challenge appraiser !here applicable.+evie!ed all preliminary and 2nal title !ork as it pertained to each transaction accordingly.orked closely !ith the title examiner to clear any title clouds or mechanical liens that !ould delay the transaction fromclosing.+ #erformed all quality control screening to ensure all loans being funded met all #rovidentHunding and speci2c state

mandated lending practices, policies and procedures.


23/27

+Scheduled closings, prepared and revie!ed closing documents, shipped closing packages toclosing agents and follo!ed

through !ith C-3 1 revie!.

Account Executive& #rovident Hunding, 6urlingame, +(1@B(( ' (1@B((?+ esponded to 1(( plus calls a day from existing customers requesting to re2nance their currentmortgage.+ orked !ith existing customers in customer retention, providing streamline and HS= =Ire2nances to reducecurrent interest rates and mortgage payment.


24/27

+ Submitted existing customers through 4;# ;oan #rospector to ensure continued credit!orthiness.+ Submitted ne! customers through 43- 3esktop -nder!riter to ensure credit !orthiness.+ +leared all under!riting conditions once mortgagor provided all required conditions and issueda 4+=+ clear'to' close upon 2nal con2rmation of employment veri2cation.+ +oordinated a time and place !here the mortgagor4s !ould request to sign their 2nal loandocuments.+ -pon receipt of the executed loan package, * !ould perform the quality control to ensuredocuments !ere executed

properly.


25/27

E/UCATI01Mster of Science2 Infor%tion Syste%s . Pro3ect Mnge%ent&My 4567C8ell University$chelor of Science2 /ecision Science . Mnge%ent Infor%tion Syste%s&My 4559)eorge Mason -niversity, Hairfax, :Minor2 Finnce nd Econo%ics, 3ecember B((B, )eorge Mason -niversity, Hairfax, :


26/27

CURRE1T EXTRA CURRICU"AR ACTI:ITIES+ Member't';arge, 3elta Sigma =heta Sorority, *nc' -rban ;eague of )reater ichmond 4Ooung #rofessional' ?C +lub' :ice #resident, =ouching 8ne ;ife at a =ime


27/27

maiesha hawkins resume-director

Documents