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TELECOM BUSINESS MANAGEMENT SYSTEM

Submitted as partial fulfillment of the requirements for the Mini Project work for

the degree of Bachelor of Technology in Computer Science and Engineering

Submitted By

B.PRAVEEN KUMAR(60092110003)

S.UDHAYA KUMAR(60092110006)

J.MOHABATH (60102110501)

Under the Guidance of

Mrs.A.BHOOMA M.C.A.,

Lecturer

Department of CSE

FACULTY OF ENGINEERING AND TECHNOLOGY

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

PRIST UNIVERSITY

THANJAVUR

KUMBAKONAM CAMPUS

October - 2012

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FACULTY OF ENGINEERING AND TECHNOLOGY

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

PRIST UNIVERSITY

THANJAVUR

KUMBAKONAM CAMPUS

BONAFIDE CERTIFICATE

This is to certify that the project titled TELECOM BUSINESS

MANAGEMENT SYSTEM is a bonafide record of work done by B.PRAVEEN

KUMAR (60092110003),S.UDHAYA KUMAR (60092110006),J.MOHABATH

(60102110501) in partial fulfillment of the requirements for the Mini Project work

for the degree ofBachelor of Technology in Computer Science and Engineering

of PRIST University, Kumbakonam Campus.

Internal Guide Head of the Department

Submitted for the University Viva-Voce examination held on --------------

External Examiner Internal Examiner

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ACKNOWLEDGEMENT

At the outset I thank GOD for his shower of blessings and for his divine help which enable

me to complete this mini project work successfully.

I have great pleasure in recording our gratitude to our respected Chancellor

Prof.Mr.P.MURUGESAN, M.Sc., M.Phil., for given this opportunity.

I extend my sincere thanks to Dr.N.ETHIRAJALU, M.Sc., M.Phil., Ph.D., the Vice

Chancellor, PRIST UNIVERSITY, Vallam for providing the means of attaining our most

cherished goal.

I extend my sincere thanks to Dr.P.S.M.KANNAN, M.Sc., Ph.D., the Registrar,PRIST

UNIVERSITY,Vallam for providing the means of attaining our most cherished goal.

I whole heartedly express my sincere thanks to Dr.S.AUDITHAN, B.E., M.B.A., M.E.,

Ph.D., the Director, PRIST UNIVERSITY,KUMBAKONAM CAMPUS for giving a chance

to work in this challenging environment.

I am grateful to thank Mr.K.UMASANKAR, M.C.A., M.Phil., M.Tech., Head of the

Department, who has been a source of encouragement and moral strength throughout my study

period.

It gives immense pleasure to extend my sincere and heart full gratitude to my project guide

Lecturer Mrs.A.BHOOMA, M.C.A., for his untiring, valuable and timely suggestions in

dispensable situation during the period of study.

I am extremely thankful to my parents for giving me the gift of higher education and for

the prayerful support that makes me to complete the mini project work.

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SYNOPSIS

The main intention of introducing this system is to reduce the manual work at telephone

department offices. Every sort of task is performed by the system, such as registering differenttypes of applications, enquiries, and complaints etc. reducing mush paper work and burden of file

storage. Also the latest information is right available for the officials and executives wherever they

require. The system also facilitates the customer to enquire about their application progress, bills

and directory enquiries such as enquiry by telephone, by name etc. There are a lot of benefits to

the organization by placing the system at their offices bill payment centers, E-seva centers. At the

same time the customers are also benefited using this system. They can get latest information they

require within no time. Using the system is as simple as using the personal computer. Since end

user computing is developing in our country, it is beneficial to both organization and the

customers. Every step is clearly defined and help is provided through out the application to the

user. Even the exceptions are handled well to avoid confusion. Third system can be used in a multi

user environment. As no sort of updating is allowed, there is no possibility of deadlocks or

Transactions getting aborted. The customers can get much out of the system. There will be no need

for them to stand hours in queues for enquiry or to apply or to do any other business with the

corporation. They are welcome to use various services.

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TABLE OF CONTENTS

TITLE PAGE NO

ACKNOWLEDGEMENT ii

SYNOPSIS iii

CHAPTER 1: INTRODUCTION 1

1.1 .NET Framework 1

1.2 ASP.NET 1

1.3 C#.NET 1

1.4 Oracle 8i 1

CHAPTER 2: EXISTING SYSTEM 2

CHAPTER 3: PROPOSED SYSTEM 3

CHAPTER 4: SYSTEM REQUIREMENTS 4

4.1 Software Configuration 4

4.2 Hardware Configuration 4

CHAPTER 5: UML DIAGRAM 5

5.1 Use case Diagram 5

5.2 Class Diagram 6

5.3 Sequence Diagram 7

5.4 Collaboration Diagram 8

CHAPTER 6: MODULES DESCRIPTION 9

6.1 Applications 9

6.1.1 Application for New Phone Connection 9

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6.1.2 Application for Phone Transfer 9

6.1.3 Application for Temporary Phone Connection 10

6.1.4 Application for Modifications 10

6.1.5 Application for Cancellation 10

6.2. Entries 10

6.2.1 Bill Entry 10

6.2.2 Paid Bill Entry 11

6.2.3 Payment Bill Entry 11

6.2.4 Changed Number Entry 11

6.3. Enquiries 11

6.3.1 Bill Enquiry 11

6.3.2 Paid Bill Enquiry 11

6.3.3 Changed Number Enquiry 12

6.3.4 Enquiry By Telephone number 12

6.3.5 Application Enquiry 12

6.4. Complaints 12

CHAPTER 7: IMPLEMENTATION RESULTS 13

CHAPTER 8: TESTING 14

8.1 Unit Testing 14

8.2 Integration Testing 14

8.3 System Testing 14

8.4 Acceptance Testing 14

8.5 Testing Methods 15

8.6 White box Testing 15

8.7 Black box Testing 15

8.8 Test Approach 15

8.8.1 Bottom up Approach 15

8.8.2 Top down Approach 16

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CHAPTER 9: CONCLUSION 17

CHAPTER 10: OUTPUT SCREENSHOTS 18

CHAPTER 11: APPENDIX 22

CHAPTER 12: REFERENCES 24

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