maintaining business continuity during covid-19 · 2020-04-15 · 1. make sure everyone has video...
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Bill Prusow
CEO, Pros 4 Technology
www.Pros4Technology.com
Maintaining Business Continuity During Covid-19
How to maintain business productivity during uncertain times and beyond
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Why we are here
How to stay protected during the crisis
Different technologies that can be used to keep your employees connected
How to stay connected with your clients even when you can’t meet
Employee engagement while working remotely
Disaster planning
Long term strategies for a remote workforce
Today We’re Going To Cover
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FREE Checklist that you can use for disaster planning (because
we’re in the middle of one)
Free Bonus!DISASTER PLANNING CHECKLIST
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FREE 30 minute consultation with me to discuss how to best move your workforce to remote access
Free Bonus!30 MINUTE CONSULTATION
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Who Is Bill Prusow?“I am a veteran technology professional, with over 31 years of experience and an expert in helping companies effectively utilize technology to help their businesses grow while staying safe.”
• Founded Pros 4 Technology in 2009• Entrepreneur - understands how small businesses run &
what owners need• Currently Managing over 1,600 workstations &
hundreds of servers for clients
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Why we are here
• Remote workers normally make up only 3.2% of the our entire workforce
• 44% of companies don’t allow remote work at all
• Natural disasters happen, sick dependents (kids, spouse, parents), state of emergencies happen.
• But todays Covid-19 scenario is unprecedented
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Hackers are taking advantage Huge uptick in SPAM related to COVID-19
Mixed in with all those company emails about their response to COVID-19 is a significant number of SPAM messages about it
Remote working = relying on emails
Have additional protocols in place for sensitive communication
Wire and ACH fraud
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Using BYOD Bring your own devices (employee’s equipment) poses a security risk
Do they have viruses on them?
Is there more than one person using it?
Does it have sufficient virus/anti-spyware protection running on it?
Is it up to date?
Does you User Have Good Internet at Home?
If you are allowing BYOD, use Remote Desktop or Remote Control
Doesn’t connect that device directly to the corporate network
Creates a layer of protection
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Virtual Private Network (VPN) Creates a secure tunnel through the
Internet from the computer to your corporate network
Allows direct access to files and programs
Best option if the user doesn’t have a desktop
May be slower than Remote Desktop
Not recommended for BYOD
Can be combined with RDP for secure connections
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Remote Desktop Connection (RDP) Connect to existing desktops in the office
from mobile devices
Use on top of a VPN or Remote Desktop Gateway for security
App available for:
iOS (iPad, iPhone)
Android
Chromebook
Windows and MAC desktops / laptops
Provides remote printing capabilities
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3rd Party Remote Access Applications Other 3rd party applications
LogMeIn
GoToMyPC
TeamViewer
Beware of licensing – make sure you are using commercial licensing
Can be much slower
These all run through 3rd party servers and can create a security concern
Hacked credentials can compromise network
USE 2 FACTOR AUTHENTICATION
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Microsoft Teams Included with Office 365
Collaboration tool
Chat
Video Conferencing
Document Sharing
Meetings
Mobile and Desktop Apps
iOS
Android
Windows
Mac
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Microsoft Teams – Document Collaboration
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Microsoft Teams – Team Meetings
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File Sharing OneDrive for Business (SharePoint)
Create a place to store files for everyone to use
Similar to a file server
Works best for Office documents
Cannot use for programs (No QuickBooks, etc.)
Need to Consider Backup Solution
OneDrive Private file folders
Able to share outside the organization
Only you can see the files unless you share them
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Online Meetings
Zoom
Plans starting at $14.95/User
Also options for Webinars (like this one)
HIPAA option for telemedicine
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Hosted VoIP for office phones Users can take the phones home
Most VoIP phone systems have an App for cell phones to connect to office system
Quickly add/remove devices from the system
Providers:
Nextiva
And Many Others…
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Daily Huddle During Crisis1. Make sure everyone has video conferencing capabilities
2. Have an order pre-set
3. Call everyone by name, look for reactions from your team members, andnote if you need to speak to someone offline
4. Lead with general Covid-19 info change/no change. Find good news to report
5. Round 1 start with any personal updates (let your team vent)
6. Round 2 everyone speak to what they did yesterday and what they are working on today that is relevant to the team
7. If your team is too large to all be on the huddle together. Make sure thatthere is a cascading message to come out of the huddle (Video from CEO)
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Long Term Options
Virtual Desktop
Virtual Desktops
Eliminates the need for computers at the office
Fully mobile solution
Secure connection
Ultimate long-term solution
Providers
Microsoft
AWS
Citrix
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For Consult:Email:
Call:
920-400-1279
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