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Maintenance and Service GuideHP Pavilion ze4900 Notebook PCHP Compaq nx9040, nx9030, or nx9020 Notebook PCCompaq Presario 2200 Notebook PC

Document Part Number: 371025-002

May 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service GuideHP Pavilion ze4900 Notebook PCHP Compaq nx9040, nx9030, or nx9020 Notebook PCCompaq Presario 2200 Notebook PCSecond Edition May 2005First Edition August 2004Document Part Number: 371025-002

Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–101.3 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . 1–121.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–131.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–141.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–13.2 Notebook Major Components . . . . . . . . . . . . . . . . . . 3–23.3 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–143.4 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–24.3 Preventing Damage to Removable Drives . . . . . . . . 4–34.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–44.5 Packaging and Transporting Precautions . . . . . . . . . 4–54.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–64.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

Maintenance and Service Guide iii

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–35.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–55.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–105.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–115.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–135.7 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–165.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–185.9 Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–205.10 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–225.11 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–235.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–255.13 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–295.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–335.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–355.16 Wireless Button Board . . . . . . . . . . . . . . . . . . . . . 5–375.17 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–395.18 Diskette Drive Cover. . . . . . . . . . . . . . . . . . . . . . . 5–415.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

1Product Description

The HP Pavilion ze4900 Notebook PC 1, HP Compaq nx9040, nx9030, and nx9020 Notebook PCs 2, and Compaq Presario 2200 Notebook PCs 3 offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support.

HP Pavilion ze4900; HP Compaq nx9040, nx9030, nx9020; and Compaq Presario 2200

Maintenance and Service Guide 1–1

Product Description

1.1 ModelsNotebook model information is shown in Tables 1-1 and 1-2.

✎ The long model name appears only on the bottom of HP Compaq nx9000 Notebook PCs.

Table 1-1

Model Naming Conventions

HP Compaq nx9000 Notebook PCs

Key

Hnx9040 U P735 X5 60 Y Cc 51 P a

1 2 3 4 5 6 7 8 9 10

Key Description Options

1 Brand/series designator H = HP Compaq nx9040, x9030, or nx9020

2 Graphics memory U = UMA

3 Processor brand and speed

P755 = Intel Pentium M 755 2.0 GHzP745 = Intel Pentium M 745 1.8 GHzP735 = Intel Pentium M 735 1.7 GHzP725 = Intel Pentium M 725 1.6 GHzP715 = Intel Pentium M 715 1.5 GHz P710 = Intel Pentium M 710 1.4 GHz P705 = Intel Pentium M 705 1.6 GHz C340 = Intel Celeron M 340 1.5 GHzC360 = Intel Celeron M 360 1.4 GHzC350 = Intel Celeron M 350 1.3 GHzC330 = Intel Celeron M 330 1.4 GHzC320 = Intel Celeron M 320 1.3 GHz

4 Display type/size/resolution

S = SXGA(1400 × 1050)X = XGA(1024 × 768)

5 = 15.0 inch4 = 14.1 inch

1–2 Maintenance and Service Guide

Product Description

Key Description Options

5 Hard drive size 60 = 60 GB40 = 40 GB

30 = 30 GB

6 Optical drive designator C = CD-ROM DriveD = DVD-ROM Drive

W = DVD/CD-RW Combo DriveY = DVD+R/RW and CD-RW Combo Drive

7 Integrated communication/ wireless device

C = modem + FE NIC

c = 802.11g (Intel)

g = 802.11g(includes802.11b and g)

N = none

8 RAM 51 = 512 MB 25 = 256 MB

9 Operating system H = Microsoft® Windows® XP HomeP = Microsoft Windows XP Pro

10 Warranty a = 1 year on parts and labor

Table 1-1

Model Naming Conventions

HP Compaq nx9000 Notebook PCs (Continued)


Product Description

Table 1-2

HP Compaq nx9040, nx9030, and nx9020

All HP Compaq nx9000 models feature:■ TouchPad pointing device

■ 6-cell lithium ion (Li-Ion) battery pack

Hnx9040 U P735 X5 60 W Cg 51 P a

Japan PK342PA ABJ

Hnx9040 U P735 X5 40 W Cc 51 P a

Asia Pacific PK345PA UUF

Hnx9040 U P735 X4 40 D Cc 25 P a

People’s Republic of China

PK163PA AB2

Hnx9040 U P725 X5 40 Y Cc 51 P a

Australia PK150PA ABG

Hnx9040 U P725 X5 40 W Cc 25 P a

Asia Pacific PK344PA UUF Thailand PK350PA AKL

Hnx9040 U P725 X4 40 W Cc 25 P a

Taiwan PK349PA AB0

All HP Compaq nx9000 models feature:■ TouchPad pointing device■ 6-cell lithium ion (Li-Ion) battery pack

Hnx9040 U P725 X4 40 W CN 25 H a


PK165PA AB2

Hnx9040 U P725 X4 40 D Cc 25 P a


PK160PA AB2 Taiwan PK159PA AB0


Product Description

Hnx9040 U P725 X4 40 D CN 25 H a


PK164PA AB2

Hnx9040 U P725 X4 30 W Cg 25 P a


Hnx9040 U P725 X4 30 W Cc 25 P a


Hnx9040 U P725 X4 30 W CN 25 P a

Japan PK169PA ABJ

Hnx9040 U P715 X5 40 W Cc 25 P a

Asia Pacific PK151PA UUF Thailand PK168PA AKL

Hnx9040 U P715 X4 40 W CN 25 H a


PK162PA AB2

Hnx9040 U P715 X4 40 D Cc 25 P a

Taiwan PK348PA AB0 Taiwan PK347PA AB0


Hnx9040 U P715 X4 40 D CN 25 H a


PK161PA AB2

Hnx9040 U P715 X4 30 W Cg 25 P a


Table 1-2

HP Compaq nx9040, nx9030, and nx9020 (Continued)


Product Description

Hnx9040 U P715 X4 30 C Cc 25 P a


Hnx9040 U P715 X4 30 C CN 25 P a

Japan PK156PA ABJ

Hnx9040 U C330 X5 40 C CN 25 P a

Australia PK149PA ABG

Hnx9040 U C320 X4 40 W Cc 25 H a


PK167PA AB2

Hnx9040 U C320 X4 40 D Cc 25 H a


PK166PA AB2

Hnx9040 U C320 X4 40 D Cc 25 P a

Japan PK158PA ABJ

Hnx9040 U C320 X4 30 W CN 25 H a

Japan PK157PA ABJ


Hnx9040 U C320 X4 30 W CN 25 P a

Asia Pacific PK154PA UUF Japan PK155PA ABJ

Hnx9040 U C320 X4 30 D Cc 25 P a

French Canada PH854AA ABC

Table 1-2



Product Description

Hnx9030 U P735 X5 40 Y Cc 51 P a

FranceIcelandSweden/Finland

PG575ET ABFPG575ET A2MPG575ET AK8

SwitzerlandUnited Kingdom

PG575ET UUZPG575ET ABU

Hnx9030 U P725 X5 40 Y Cc 51 H a

BelgiumEuropeItalySlovenia

PG572ET AB4PG572EA ABBPG572ET ABZPG572EA AKN

SpainSwitzerlandTurkey

PG572ET ABEPG572ET UUZPG572EA AB8

Hnx9030 U P725 X5 40 W Cc 51 P a

Iceland PG574EA A2M Sweden/Finland PG574ET AK8

Hnx9030 U P725 X5 40 W Cc 25 H a

Saudi ArabiaSlovenia

PG570EA ABVPG570EA AKN

South Africa PG570EA ACQ

Hnx9030 U P725 X5 40 W Cc 25 P a

FranceGreeceIsrael

PG573EA ABFPG573EA B1APG573EA ABT

Saudi ArabiaSouth Africa

PG573EA ABVPG573EA ACQ

Hnx9030 U P715 X5 40 W Cc 51 P a

French Canada PG523UA ABC United States PG523UA ABA and

PH855AA ABA

Table 1-2



Product Description


Hnx9030 U P715 X5 40 W Cc 25 H a

Czech RepublicDenmarkEuropeHungaryIcelandIsraelItalyThe Netherlands

PG569EA AKBPG569ET ABYPG569EA ABBPG569EA AKCPG569ET A2MPG569EA ABTPG569ET ABZPG569ET ABH

PolandRussiaRussiaSaudi ArabiaSlovakiaSloveniaSpainTurkey

PG569EA AKDPG569EA ACBPG569ET ACBPG569EA ABVPG569EA AKRPG569EA AKNPG569ET ABEPG569EA AB8

Hnx9030 U P715 X5 40 W Cc 25 P a

BelgiumCzech RepublicEuropeFranceFrench CanadaGreeceGermanyHungaryIsrael

PG571ET UUGPG571EA AKBPG571EA ABBPG571EA ABFPG526UA ABCPG571EA B1APG571ET ABDPG571EA AKCPG571EA ABT

PolandRussiaRussiaSaudi ArabiaSlovakiaSloveniaTurkeyUnited KingdomUnited States

PG571EA AKDPG571EA ACBPG571ET ACBPG571EA ABV PG571EA AKRPG571EA AKNPG571EA AB8PG571ET ABUPG526UA ABA

Hnx9030 U C320 X4 30 D Cc 25 P a

United States PH854AA ABA

Table 1-2



Product Description


Hnx9020 U C320 X5 30 W CN 25 H a

BelgiumCzech RepublicDenmarkEuropeFranceGermanyGreeceHungaryIsraelItalyThe Netherlands

PG568ET UUGPG568EA AKBPG568ET ABYPG568EA ABBPG568EA ABFPG568EA ABDPG568ET B1APG568EA AKCPG568EA ABTPG568ET ABZPG568ET ABH

PolandPortugalRussiaRussiaSaudi ArabiaSlovakiaSloveniaSweden/FinlandSwitzerlandTurkey

PG568EA AKDPG568ET AB9PG568EA ACBPG568ET ACBPG568EA ABVPG568EA AKRPG568EA AKNPG568ET AK8PG568ET UUZPG568EA AB8

Hnx9020 U C320 X5 30 D CN 25 P a

Czech RepublicEuropeFranceGreeceHungaryPoland

PG567EA AKBPG567EA ABBPG567ET ABFPG567EA B1APG567EA AKCPG567EA AKD

RussiaRussiaSouth AfricaSlovakiaSweden/Finland

PG567EA ACBPG567ET ACBPG567EA ACQPG567EA AKRPG567ET AK8

Table 1-2



Product Description

1.2 Features■ The following processors are available, varying by

notebook model:

❏ Intel Pentium M 755 (2.0-GHz) with 400-MHz front side bus (FSB)

❏ Intel Pentium M 745 (1.8-GHz) with 400-MHz front side bus (FSB)

❏ Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB❏ Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB❏ Intel Pentium M 715 (1.5-GHz) with 400-MHz FSB❏ Intel Pentium M 705 TJ85 (1.6- and 1.5-GHz) with

400-MHz FSB; operate at a lower temperature than other processors

❏ Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB❏ Intel Celeron M 340 (1.5-GHz) with 400-MHz FSB❏ Intel Celeron M 330 (1.4-GHz) with 400-MHz FSB❏ Intel Celeron M 320 (1.3-GHz) with 400-MHz FSB

■ 15.0-inch SXGA (1400 × 1050) or 15.0- or 14.1-inch XGA (1024 × 768) TFT display with over 16.8 million colors, varying by notebook model

■ 60-, 40-, or 30-GB high-capacity hard drive, varying by notebook model

■ Diskette drive (HP Compaq nx9040 notebook model only)

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB or 1.0 GB, varying by notebook model

■ Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by notebook model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device with on button and dedicated two-way scroll region

■ Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack


Product Description

■ Integrated wireless support for Mini PCI IEEE 802.11b/g WLAN device (select models only)

■ Support for 1 or 2 Type II PC Card slots, with support for both 32-bit (CardBus) and 16-bit PC Cards (HP Compaq nx9040 notebook models only)

■ Support for 2 or 2 Type I PC Card slots, with support for both 32-bit (CardBus) and 16-bit PC Cards (all notebook models except HP Compaq nx9040)

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 8-cell Li-Ion battery pack

■ Altec Lansing stereo speakers with volume up and down buttons (HP Pavilion ze4900 models only)

■ Connectors:

❏ External monitor❏ 2 Universal Serial Bus (USB) v. 2.0❏ RJ-11 (modem)❏ RJ-45 (network)❏ Audio-out (headphone)❏ Audio-in (microphone)❏ Power❏ IEEE 1394 digital (select models only)❏ S-Video (select models only)❏ Infrared (select HP Compaq nx9040 notebooks only)❏ Parallel (select HP Compaq nx9040 notebooks only)❏ Serial (select HP Compaq nx9040 notebooks only)

■ Support for the following optical drives:

❏ 24X Max DVD+RW/R and CD-RW Combo Drive (HP Compaq nx9040 and nx9030 select models only)

❏ 8X Max DVD-ROM Drive❏ 24X Max CD-ROM Drive (HP Compaq nx9040,

nx9030, and nx9020 select models only)❏ 24X Max DVD/CD-RW Combo Drive


Product Description

1.3 Resetting the NotebookOccasionally, the Windows operating system or the notebook might stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed:

■ Press the power button to restart.

■ If possible, shut down Windows by pressing ctrl+alt+del, and then selecting Shut Down > Restart.

■ Press and hold the power button for about 4 seconds until the display shuts down. Then press the power button again to restart.

■ Use a ballpoint pen or a straightened paper clip to press the reset button on the bottom of the notebook.

Resetting the Notebook

✎ To boot from a CD, insert a bootable CD (such as a Recovery disc) into the optical drive, and then restart. Press esc when the HP logo appears, and then select the optical drive as the temporary boot device.


Product Description

1.4 Power ManagementThe notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM) compliance


Product Description

1.5 External ComponentsThe external components on the front and right side of the HP Pavilion ze4900 notebook are shown below and described in Table 1-3.

Front and Right-Side Components - HP Pavilion ze4900


Product Description

Table 1-3

Front and Right-Side Components

HP Pavilion ze4900

Item Component Function

1 Display release latch Opens the notebook.

2 Antennae (2) Send and receive wireless device signals. The antennae are not visible from the outside of the notebook. For optimal transmission, keep the areas immediately around the antennae free from obstructions.

3 Optical drive Supports an optical disc.

4 Battery bay Holds a battery pack.

5 Wireless button light (select models only)

On: An integrated wireless device is hardware enabled.

6 Wireless button (select models only)

Enables/disables an internal wireless device.

7 Battery light ■ Green: The battery pack is fully charged.

■ Amber: The battery pack is charging.

■ Blinking: The battery pack has reached a low-battery condition.

■ Off: No AC power is applied, or AC power is applied with battery pack either close to full-charge capacity or not installed.

8 IDE (Integrated Drive Electronics) drive light

■ On or blinking: The internal hard drive or an optical drive is being accessed.

9 Hard drive bay Holds the internal hard drive.

10 Power/standby light ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off.


Product Description

The external components on the front and right side of the HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-4.

Front and Right-Side Components - HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200


Product Description

Table 1-4

Front and Right-Side Components

HP Compaq nx9040, nx9030, nx9020,

and Compaq Presario 2200


1 Display release latch Opens the notebook.

2 Antennae (2) Send and receive wireless device signals. The antennae are not visible from the outside of the notebook. For optimal transmission, keep the areas immediately around the antennae free from obstructions.

3 Optical drive Supports an optical disc.


5 Wireless button light On: An integrated wireless device is hardware enabled.

6 Wireless button Enables/disables an internal wireless device.

7 Infrared port (select HP Compaq nx9040 notebooks only)

Links the notebook and an optional remote.

8 Battery light ■ Amber: The battery pack is charging.

■ Green: The battery pack is fully charged.

■ Off: The battery pack is discharging or not inserted.

9 IDE (Integrated Drive Electronics) drive light

■ On or blinking: The internal hard drive or an optical drive is being accessed.


11 Power/standby light ■ On: Notebook is turned on.

■ Blinking: Notebook is in Standby.

■ Off: Notebook is off.


Product Description

The external components on the rear and left side of the HP Pavilion ze4900, HP Compaq nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-5.

Rear and Left-Side Components - HP Pavilion ze4900, HP Compaq nx9030, nx9020, and Compaq Presario 2200

Table 1-5

Rear and Left-Side Components

HP Pavilion ze4900, HP Compaq nx9030, nx9020,



1 Power connector Connects an AC adapter cable.

2 USB connectors (2) Connect an optional USB device.

3 RJ-45 (network) jack Connects an optional network cable.

4 S-Video jack (select models only)

Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.


Product Description

5 External monitor port Connects an optional VGA external monitor or projector.

6 Exhaust vents (2) Provide airflow to cool internal components.

Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.

7 Security cable slot Attaches an optional security cable to the notebook.

8 RJ-11 (modem) jack Connects the modem cable.

9 PC Card slot(s) (1 or 2)

Support an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.

10 PC Card eject button(s) (1 or 2)

Eject an optional PC Card from the PC Card slot.

11 1394 port (select models only)

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

12 Audio-in (microphone) jack

Connects an optional monaural (single sound channel) microphone.

13 Audio-out (headphone) jack

Connect optional headphones or powered stereo speakers. Also connect the audio function of an audio/video device such as a television or VCR.

14 Volume up button Increases system volume.

15 Volume down button Decreases system volume.

16 Volume mute buttonMute light

Mutes or restores volume.On: Volume is muted.

Table 1-5


HP Pavilion ze4900, HP Compaq nx9030, nx9020,

and Compaq Presario 2200 (Continued)



Product Description

The external components on the rear and left side of the HP Compaq nx9040 notebook are shown below and described in Table 1-6.

Rear and Left-Side Components - HP Compaq nx9040

Table 1-6


HP Compaq nx9040


1 Power connector Connects an AC adapter cable.

2 USB connectors (2) Connect optional USB devices.

3 RJ-45 (network) jack Connects an optional network cable.

4 S-Video jack Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card.

5 Parallel port Connects an optional parallel device such as a printer.

6 Serial port Connects an optional serial device such as keyboard or mouse.


Product Description

7 External monitor port Connects an optional VGA external monitor or projector.

8 Exhaust vents (2) Provide airflow to cool internal components.


9 Security cable slot Attaches an optional security cable to the notebook.

10 RJ-11 (modem) jack Connects the modem cable.

11 PC Card slot(s) (1 or 2)

Support an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.

12 PC Card eject button(s) (1 or 2)

Eject an optional PC Card from the PC Card slot.

13 1394 port Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

14 Audio-in (microphone) jack

Connects an optional monaural (single sound channel) microphone.

15 Audio-out (headphone) jack

Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

16 Volume up button Increases system volume.

17 Volume down button Decreases system volume.

18 Volume mute buttonMute light

Mutes or restores volume.On: Volume is muted.

19 Diskette drive Supports a 3.5-inch diskette.

Table 1-6


HP Compaq nx9040 (Continued)



Product Description

The notebook keyboard components on the HP Pavilion ze4900 notebook are shown below and described in Table 1-7.

Keyboard Components - HP Pavilion ze4900


Product Description

Table 1-7

Keyboard Components

HP Pavilion ze4900


1 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

2 Keypad keys (15) In Windows, can be used like the keys on an external numeric keypad.

3 Arrows keys Moves the cursor around the screen.

4 Windows applications key

In Windows, displays a shortcut menu for items beneath the pointer.

5 Windows logo key In Windows, displays the Windows Start menu.

6 fn key Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness.

7 caps lock key Enables caps lock and turns on the caps lock light.

8 f1 to f12 keys (12) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.


Product Description

The notebook keyboard components on the HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-8.

Keyboard Components - HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200


Product Description

Table 1-8

Keyboard Components




1 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.

2 Keypad keys (15) In Windows, can be used like the keys on an external numeric keypad.

3 Arrow keys Move the cursor around the screen.

4 Windows applications key

In Windows, displays a shortcut menu for items beneath the pointer.

5 Windows logo key In Windows, displays the Windows Start menu.

6 fn key Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness.

7 caps lock key Enables caps lock and turns on the caps lock light.

8 f1 to f12 keys (12) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys.


Product Description

The notebook top components on the HP Pavilion ze4900 notebook are shown below and described in Table 1-9.

Top Components - HP Pavilion ze4900


Product Description

Table 1-9

Top Components

HP Pavilion ze4900


1 Power button When the notebook is

■ Off, press to turn on the notebook.

■ On, briefly press to initiate Hibernation.

■ In Standby, briefly press to resume from Standby.

■ In Hibernation, briefly press to restore from Hibernation.

2 Speakers (2) Produces stereo sound.

3 Caps lock light On: Caps lock is on.

4 Num lock light On: Num lock or the internal keypad is on.

5 Keypad light On: Keypad is on.

6 One-Touch buttons (5) Each can be programmed to start any application or open a document or Web site.

7 TouchPad on button Enables/disables the TouchPad.

8 TouchPad vertical scrolling region

Scrolls upward or downward.

9 Left and right TouchPad buttons

Function like the left and right buttons on an external mouse.

10 TouchPad Moves the pointer.

11 TouchPad light On: TouchPad is enabled.


Product Description

The notebook top components on the HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200 notebooks are shown below and described in Table 1-10.

Top Components - HP Compaq nx9040, nx9030, nx9020, and Compaq Presario 2200


Product Description

Table 1-10

Top Components




1 Power button When the notebook is

■ Off, press to turn on the notebook.

■ On, briefly press to initiate Hibernation.

■ In Standby, briefly press to resume from Standby.

■ In Hibernation, briefly press to restore from Hibernation.

2 Speakers (2) Produces stereo sound.

3 Caps lock light On: Caps lock is on.

4 Num lock light On: Num lock or the internal keypad is on.

5 Keypad light On: Keypad is on.

6 One-Touch buttons (5) Each can be programmed to start any application or open a document or Web site.

7 TouchPad on button Enables/disables the TouchPad.

8 TouchPad vertical scrolling region

Scrolls upward or downward.

9 Left and right TouchPad buttons

Function like the left and right buttons on an external mouse.

10 TouchPad Moves the pointer.

11 TouchPad light On: TouchPad is enabled.


Product Description

The external components on the bottom of all notebook models are shown below and described in Table 1-11.

Bottom Components


Product Description

Table 1-11

Bottom Components


1 Exhaust vents (2) Exhaust vent provides airflow to cool internal components.


2 Mini PCI compartment Holds an optional wireless LAN device.

Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

3 Memory module compartment

Contains 2 memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.



6 Battery pack release latch Releases a battery pack from the battery bay.

7 Label areas (2) Contains the notebook serial number and other applicable regulatory labels.


Product Description

1.6 Design OverviewThis section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Memory module

■ Mini PCI communications devices

■ Hard drive

■ Display

■ Keyboard and TouchPad

■ Audio

■ Intel Pentium M and Celeron M processors

■ Fan

■ PC Card

ÄCAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.


2Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup.

✎ Pointing devices are not supported in Computer Setup; you must use the keyboard to navigate and make selections.The menu tables later in this chapter provide an overview of Computer Setup options.


Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, Tools, and Advanced menus.

1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the “Press to enter Setup” message is displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, Tools, or Advanced menu.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to select File > Ignore changes and exit, and then follow the instructions on the screen.

❏ To exit and save all the settings you have entered, use the arrow keys to select File > Save changes and exit, and then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take effect when the notebook restarts.

Computer Setup Defaults

To return all settings in Computer Setup to the values that were set at the factory:

1. Open Computer Setup by turning on or restarting the notebook. Press f10 while the F10 = Based Setup message is displayed in the lower-left corner of the screen.

❏ To change the language, press f2.

❏ To view navigation information, press f1.

2. Use the arrow keys to select File > Restore defaults.

3. Select the Restore Defaults check box.


Troubleshooting

4. To confirm the restoration, press f10.

5. Select File > Save changes and exit, and then follow the instructions on the screen.

When the computer restarts, the factory settings are restored, and any identification information you have entered is saved.

Selecting from the File Menu

Table 2-1

File Menu

Select To Do This

System Information ■ View identification information about the notebook and any battery packs in the system.

■ View specification information about the processor, memory and cache size, video revision, keyboard controller version, and system ROM.

Save to floppy Save system configuration settings to a diskette.

Restore from floppy Restore system configuration settings from a diskette.

Restore defaults Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.)

Ignore changes and exit Cancel changes entered during the current session. Then exit and restart the notebook.

Save changes and exit Save changes entered during the current session. Then exit and restart the notebook. The changes you save are in effect when the notebook restarts.


Troubleshooting

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator password.

Power-on password Enter, change, or delete a power-on password.

Password options ■ Enable/Disable stringent security.

■ Enable/Disable required password on restart.

DriveLock passwords Enable/disable DriveLock; change a DriveLock user or master password.

✎ DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook.

Smart Card Security Enable/disable power-on support for smart cards.

✎ This feature is supported by select smart card readers only.Embedded Security ■ Enable/Disable the embedded security chip.

■ Restore embedded security chip to factory settings.

■ Enable/Disable power-on authentication support.

■ Enable/Disable automatic DriveLock.

■ Reset power-on authentication credential

✎ Embedded Security settings are accessible only if the notebook is equipped with an embedded security chip.

Device security ■ Enable/Disable devices in the system.

■ Enable NIC for inclusion in MultiBoot.

System IDs Enter user-defined identification values.


Troubleshooting

Selecting from the Tools Menu

Table 2-3

Tools Menu

Select To Do This

HDD Self Test options Run a quick or comprehensive self-test on any hard drive in the system.

Battery Information View information about any battery packs in the notebook.

Memory Check ■ Run a self-test on memory modules in the notebook.

■ View information about memory modules installed in the notebook.


Troubleshooting

Selecting from the Advanced Menu

Table 2-4

Advanced Menu

Select To Do This

Language (or press f2) Change the Computer Setup language.

Boot options ■ Enable/Disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.

■ Set the boot order.

Device options ■ Swap the functions of the fn key and left ctrl key.

■ Enable/Disable multiple pointing devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/Disable USB legacy support for a USB keyboard, mouse, and hub. When USB legacy support is enabled

❐ A USB keyboard, mouse, and hub work even when a Windows operating system is not loaded.

❐ The notebook starts from a bootable hard drive, diskette drive diskette, or CD, CD-RW, or DVD inserted into a drive connected by a USB connector to the notebook or to an optional docking device.

■ Select a parallel port mode: EPP (Enhanced Parallel Port), standard, bidirectional, or ECP (Enhanced Capabilities Port).

■ Enable/Disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.)


Troubleshooting

2.2 Troubleshooting Flowcharts

Table 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”




2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”



2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”


Troubleshooting

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

Table 2-5

Troubleshooting Flowcharts Overview (Continued)


Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Connectingto networkor modem?

Begintroubleshooting.

Is therepower?

Is the OSloading?

Is there video?(no boot)

Is theresound?

Beeps,LEDs, or errormessages?

Keyboard/pointingdevice

working?

Go to“Flowchart

2.17—Nonfunctioning Device.”

Go to“Flowchart

2.2—No Power, Part 1.”

Go to“Flowchart

2.6—No Video, Part 1.”

All drivesworking?

Y

Y

Y

Y

Y

Y

Y

Y

N

N

N

N

N

End

N

N

N

Go to“Flowchart

2.9—No Operating System (OS)

Loading.”

Go to“Flowchart

2.15—No Audio, Part 1.”

Go to“Flowchart

2.18—Nonfunctioning Keyboard” or

“Flowchart 2.19—Nonfunction

ing Pointing Device.”

CheckLED board,

speakerconnections.

Go to“Flowchart 2.20—No

Network/Modem Connection.”


Troubleshooting

Flowchart 2.2—No Power, Part 1

1. Reseat the power cables in the docking device and at the AC outlet.2. Ensure the AC power source is active.3. Ensure that the power strip is working.

Done

Remove fromdocking device(if applicable).

Power upon battery

power?

Power upon AC

power?

Power up in docking device?

Power upon battery

power?

Power upin docking

device?

Done

Reset power.*

Reset power.*

Power upon AC power?

N

Y

Y

N

N

Y

N

N

Y

Y

Y N

1. On select models, there is a separate reset button.2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.

*NOTES

Go to“Flowchart


Go to“Flowchart


Go to“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

No power (power LED

is off).


Troubleshooting


Continued from“Flowchart


Visually check fordebris in batterysocket and clean

if necessary.

Done

N

Y

Power on?

Check battery byrecharging it,moving it to

another notebook,or replacing it.

Power on?

Done

Y

Replacepower supply(if applicable).

N

Power on?

Done

Y

NGo to

“Flowchart 2.4—No Power,

Part 3.”


Troubleshooting




Reseat AC adapterin notebook andat power source.

Internal orexternal ACadapter?

Done

Done

DoneDone

Power on?

Power on?

Power on?

Plug directlyinto AC outlet.

Power LEDon?

Power outletactive?

Try differentoutlet.

Replace externalAC adapter.

Replacepower cord.

Y

N

Y

Y

Y

Y

N

N

N

N

External

InternalGo to

“Flowchart 2.5—No Power,

Part 4.”


Troubleshooting


Y

N



Reseat loosecomponents and

boards and replace damaged

items.

Opennotebook.

Loose ordamaged

parts?

Y

Closenotebook and

retest.

Power on?

Done

N

Replace the following items (if applicable). Check notebook operation after each replacement:1. Internal DC-DC converter*2. Internal AC adapter3. Processor board*4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.


Troubleshooting

Flowchart 2.6—No Video, Part 1

A

N

Stand-aloneor docking

device?

No video.

Replace the following one at a time. Test after each replacement.1. Cable between notebook and notebook display (if applicable)2. Display3. System board

Internal orexternaldisplay*?

Adjustbrightness. Video OK? Done

Docking Device

Internal

Stand-alone

External

Adjustbrightness.

Video OK? Done

Y

Press lidswitch to ensure

operation.

Video OK? Done

Y

N

Video OK?

Done Done

N

Check for bentpins on cable.

Tryanotherdisplay.

Internal andexternal

video OK?

Replacesystemboard.

Y Y

NN

*NOTE: To change from internal to external display, use the hotkey combination.

Y

Go to“Flowchart



Troubleshooting

Flowchart 2.7—No Video, Part 2

Y

N



Done

Adjust externalmonitor display.

Video OK?

Adjustdisplay

brightness.

Video OK?

Video OK?

Done

Done

Check that notebook is properlyseated in docking device,

for bent pins on cable,and for monitor connection.

Go to “A” in“Flowchart


Check brightnessof externalmonitor.

Try anotherexternalmonitor.

Internaland externalvideo OK?

Go to“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

Y

Y

Y

N

N

N

Remove notebook from docking device,

if connected.


Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device(if applicable)

Y

N

Reseat power cord in docking

device andpower outlet.

N

Check voltagesetting on docking

device.

Reset monitorcable connector at

docking device.

Reinstallnotebook into

docking device.

Docking device

operating?

Docking device

operating?Done

Done

Y

Nonfunctioningdocking device.

Remove notebook, replace docking

device.

Test replacement docking device with

new notebook.


Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS loading from hard drive,go to “Flowchart 2.10—No OS Loading,

Hard Drive, Part 1.”

Reseat powercord in docking

device andpower outlet.

No OSloading.*

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

No OS loading from diskette drive,go to “Flowchart 2.13—No OS Loading,

Diskette Drive.”

No OS loading from optical drive,go to “Flowchart 2.14—No OS Loading,

Optical Drive.”

No OS loading from network,go to “Flowchart 2.20—No Network/Modem

Connection.”


Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

Go to“Flowchart


Y

Done

N

OS notloading fromhard drive.

Nonsystemdisk message?

Go to“Flowchart

2.11—No OS Loading,


Reseatexternal

hard drive.

OS loading? Done

BootfromCD?

Go to“Flowchart


Diskette Drive.”

Bootfrom

hard drive?

Bootfrom

diskette?

Change bootpriority throughthe Setup utility

and reboot.

Bootfrom

hard drive?

Y

Y

Y

Y

Y

N

N

N

N

N

Check the Setuputility for correct

booting order.


Troubleshooting


Load OS using Operating System disc

(if applicable).



Hard Drive, Part 1.”Reseat

hard drive.

Done

Disc ordiskette in

drive?

1. Replace hard drive.2. Replace system board.

Go to“Flowchart


Diskette Drive.”

Format hard driveand bring toa bootableC:\ prompt.

Create partition, and then format

hard drive to bootable

C:\ prompt.

Bootfrom diskette

drive?

Remove disc ordiskette and

reboot.

Y

N

Bootfrom

hard drive?

Y

N

Y

N

Hard drive accessible?

Y

N

Hard driveaccessible?

Done

Run FDISK.

Y

N

Hard drivepartitioned?

Hard driveformatted?

Y

N

Y

N

Notebookbooted?

Done

Y

NGo to

“Flowchart 2.12—No OS

Loading, Hard Drive, Part 3.”

Go to“Flowchart




Troubleshooting


Y

Systemfiles on hard

drive?




Clean virus. Done

N

Install OSand reboot.

Viruson

hard drive?

OSloading fromhard drive?

Y

N

Y

N

Y

N

Diagnostics on disc or diskette?

Replacehard drive.

Run diagnosticsand follow

recommendations.

Run SCANDISK and check for

bad sectors.

Can badsectors

be fixed?

Replacehard drive.

Y

N

Y

N

Fix badsectors.

Boot fromhard drive?

Replacehard drive.

Done


Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

Replace the following components individually, retesting after each replacement:■ Diskette drive■ System board

Done

Y

N

Reseatdiskette drive.

OS not loadingfrom

diskette drive.

Done

Y

Y

YY

Y Y

YN

N

N

N

N

N

N

OSloading?

Nonsystemdisk message?

Bootablediskettein drive?

Install bootablediskette and

reboot notebook.

Check diskettefor system files.

Try differentdiskette.

Nonsystemdisk error?

OSloading?

Bootfrom another

device?

Enable driveand cold boot

notebook.

Is diskettedrive boot

order correct?

Change bootpriority using

the Setup utility.

Go to“Flowchart


Diskettedrive enabledin the Setup

utility?

Go to“Flowchart


Reset the notebook. Refer to

Section 1.3, “Resetting the Notebook,” for

instructions.


Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

Y

Done

N

Bootabledisc indrive?

Discin drive?

No OSloading fromCD-ROM or

DVD-ROM drive.

Install bootabledisc andreboot

notebook.

Go to“Flowchart


Go to“Flowchart


Installbootable disc.

Boots fromCD or DVD?

Boots fromCD or DVD?

Try anotherbootable disc.

Bootingfrom another

device?

Bootingorder

correct?

Correct bootorder using

the Setup utility.

DoneReseatdrive.

Y

Y

Y

Y

Y

N

N

N

N

N

Reset the notebook. Refer to

Section 1.3, “Resetting the Notebook,” for

instructions.


Troubleshooting

Flowchart 2.15—No Audio, Part 1

No audio.

N

Notebook indocking device(if applicable)?

Internalaudio?

Audio? Done

Undock

Audio? Done

Turn up audiointernally orexternally.

Go to“Flowchart


Go to“Flowchart


Y

Y

Y

Y

N

N

N

Go to“Flowchart


Dock notebook in replacement

docking device.


Troubleshooting

Flowchart 2.16—No Audio, Part 2

Y N

Continued from “Flowchart


Reloadaudio drivers.

Audiodriver in OSconfigured?

Audio?

Y

Y

YN

N

N

Correctdrivers for

application?

Connect toexternalspeaker.

Load drivers andset configuration

in OS.

Audio? Done

Replace audioboard andspeaker

connectionsin notebook

(if applicable).

Replace the following components individually, retesting after each replacement:■ Internal speakers.■ Audio board (if applicable).■ System board.


Troubleshooting

Flowchart 2.17—Nonfunctioning Device

Done

Any physicaldevice detected?

Y

N

Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins

or other damage.

Reseat device.

ClearCMOS.

Done

Fix orreplace

broken item.

Nonfunctioningdevice.

Reattach device.Close notebook,plug in power,

and reboot.

Deviceboots

properly?

Go to“Flowchart 2.9—No

Operating System (OS) Loading.”

Deviceboots

properly?

Replace hard drive.

Replace diskette drive.

Replace NIC.If integrated NIC,replace system

board.Y

N

Y

N


Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Y

NKeyboardoperatingproperly?

Keyboardnot operating

properly.

Externaldeviceworks?

Replacesystemboard.

Replacesystemboard.

Connect notebookto good external

keyboard.

Reseat internal keyboardconnector

(if applicable).

Replace internalkeyboard or

cable.

Y

N

Y

N

Done DoneKeyboardoperatingproperly?


Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Y

N

Pointing devicenot operating

properly.

Externaldeviceworks?

Replacesystemboard.

Replacesystemboard.

Connect notebookto good externalpointing device.

Reseat internalpointing device

connector (if applicable).

Replace internalpointing device

or cable.

Y

N

Y

N

Done Done

Pointing deviceoperatingproperly?

Pointing deviceoperatingproperly?


Troubleshooting

Flowchart 2.20—No Network/Modem Connection

Y

Disconnect allpower from

the notebookand open.

No networkor modem

connection.

N

Done

Digitalline?

Networkor modem jack

active?

Replace jack or have jack activated.

Connectto nondigital

line.

NIC/modem configured

in OS?

Reloaddrivers and reconfigure.

Reseat NIC/modem(if applicable).

Replace NIC/modem(if applicable).

Replacesystemboard.

Done

N

N

N

N

Y

Y

Y

Y

Networkor modem connection working?

Networkor modem connection working?


3Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number LocationWhen ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location


Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components



Table 3-1

Spare Parts: Notebook Major Components

Item DescriptionSpare Part Number

1 Display assemblies

for use on HP Pavilion ze4900 models15.0-inch, SXGA+WVA15.0-inch, XGA14.1-inch, XGA

383793-001371768-001371767-001

for use on HP Compaq nx9040, nx9030, and nx9020 models15.0-inch, XGA14.1-inch, XGA

371772-001371771-001

for use on Compaq Presario 2200 models15.0-inch, XGA14.1-inch, XGA

371770-001371769-001

Display hinge bracket, for use with 15.0-inch display assemblies (not illustrated)

389335-001

Display hinge bracket, for use with 14.1-inch display assemblies (not illustrated)

389334-001

Display screw covers (not illustrated) 371813-001

2a Keyboard covers (includes speaker grilles andswitch board)

for use on HP Pavilion ze4900 modelsfor use on HP Compaq nx9040, nx9030, and nx9020 modelsfor use on Compaq Presario 2200 models

371802-001371804-001

371803-001

2b Switch board



Table 3-1

Spare Parts: Notebook Major Components (Continued)


3 Keyboards

BelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreeceHungaryIcelandInternationalIsraelItalyJapanKorea

371787-181371787-201371787-221371787-081371787-051371787-121371787-041371787-151371787-211371787-DD1371787-002371787-BB1371787-061371787-291371787-AD1

Latin AmericaNorwayPortugalRussiaSaudi ArabiaSlovakiaSloveniaSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

371787-161371787-091371787-131371787-251371787-171371787-231371787-BA1371787-071371787-101371787-111371787-AB1371787-281371787-141371787-031371787-001

4a Top cover (includes speakers and TouchPad)

for use in HP Pavilion ze4900 modelsfor use in HP Compaq nx9040 modelsfor use in HP Compaq nx9030 and nx9020 modelsfor use in Compaq Presario 2200 models

371799-001373291-001371801-001371800-001

4b Speakers

5 Heat sink 371796-001

Thermal Pad Kit (not illustrated) 371809-001



Table 3-1



6 Processors

Intel Pentium M 755 (2.0-GHz) with 400-MHz front side bus (FSB)Intel Pentium M 745 (1.8-GHz) with 400-MHz FSBIntel Pentium M 735 (1.7-GHz) with 400-MHz FSBIntel Pentium M 725 (1.6-GHz) with 400-MHz FSBIntel Pentium M 715 (1.5-GHz) with 400-MHz FSBIntel Pentium M 710 (1.4-GHz) with 400-MHz FSBIntel Pentium M 705 and TJ85 (1.6-GHz) with 400-MHz FSBIntel Pentium M 715 and TJ85 (1.5-GHz) with 400-MHz FSBIntel Pentium M 705 and TJ85 (1.5-GHz) with 400-MHz FSB

383791-001

371760-001371759-001371758-001371757-001378152-001371762-001

383790-001

371761-001

Intel Celeron M 360 (1.4-GHz) with 400-MHz FSBIntel Celeron M 350 (1.3-GHz) with 400-MHz FSBIntel Celeron M 340 (1.5-GHz) with 400-MHz FSBIntel Celeron M 330 (1.4-GHz) with 400-MHz FSBIntel Celeron M 320 (1.3-GHz) with 400-MHz FSB

383792-001371763-001371766-001371765-001371764-001

Thermal Pad Kit (not illustrated) 371809-001

7 System boards

for use only on models without S-Video and 1394 digital connectors for use only on models with S-Video and 1394 digital connectors for use on HP Compaq nx9040 models

371793-001

371794-001

371795-001

Hard drive guide (not illustrated) 371798-001



Table 3-1



8a

8b

Diskette drive (for use on HP Compaq nx9040 models only)Diskette drive cover

371779-001

371805-001

9a Base enclosures

for use only on models without S-Video and 1394 digital connectorsfor use only on models with S-Video and 1394 digital connectorsfor use on HP Compaq nx9040 models

371791-001

371792-001

373290-001

Rubber notebook feet and screw plugs (not illustrated)

371808-001

Wireless LAN antenna cables (not illustrated) 371788-001

9b Base enclosure button panels

for use on HP Compaq nx9040 modelsfor use on models with wireless onlyfor use on models with neither wireless nor infrared

373020-001373019-001373018-001

10 Wireless button boards (includes cable)

for use on models with infrared transceiverfor use on models without infrared transceiver

373017-001373016-001

11 Optical drives

2X Max DVD±RW and CD-RW Combo Drive4X Max DVD±RW and CD-RW Combo Drive4X Max DVD±RW and CD-RW Combo Drive8X Max DVD±RW and CD-RW Combo Drive24X Max DVD/CD-RW Combo Drive8X Max DVD-ROM drive24X Max CD-ROM drive

371784-001371783-001379337-001379338-001371782-001371781-001371780-001



Table 3-1



12a Hard drives

40 GB, 5400 rpm (for use only with Asia Pacific models)

378060-001

60-GB, 4200 rpm40-GB, 4200 rpm30-GB, 4200 rpm

371778-001371777-001371776-001

12b Hard drive tray 371797-001

13 Mini PCI communications boards

Mini PCI 802.11b wireless LAN, for use in most of the world (MOW)

373023-001

Mini PCI 802.11b wireless LAN, for use in the rest of the world (ROW)

373024-001

Mini PCI 802.11b/g wireless LAN, MOW 373025-001

Mini PCI 802.11b/g wireless LAN, MOW 373026-001

Mini PCI 802.11b/g wireless LAN, BC 373027-001

Mini PCI 802.11b/g wireless LAN, Atomic module, for use in the United States with HP Pavilion ze4900 models

374713-001

Mini PCI 802.11b/g wireless LAN, Atomic module, ROW, for use with HP Pavilion ze4900 models

373048-001

Mini PCI 802.11b/g wireless LAN, Atomic module, for use in Japan with HP Compaq nx9020 models

373062-001



Table 3-1



14 Memory modules

512-MB DDR256-MB DDR128-MB DDR

371775-001371774-001371773-001

15a15b

Memory module compartment cover andMini PCI compartment cover

371806-001

16 Battery packs

8-cell Li-Ion6-cell Li-Ion6-cell Li-Ion, 4.0 Ah

371786-001371785-001383615-001



3.3 Mass Storage Devices

Mass Storage Devices



Table 3-2

Mass Storage Devices

Spare Part Number Information


1 Diskette drive 371779-001

2 Hard drives (includes hard drive bezel)


378060-001

60 GB, 4200 rpm40 GB, 4200 rpm30 GB, 4200 rpm

371778-001371777-001371776-001

3 Optical drives

2X Max DVD±RW and CD-RW Combo Drive4X Max DVD±RW and CD-RW Combo Drive4X Max DVD±RW and CD-RW Combo Drive8X Max DVD±RW and CD-RW Combo Drive24X Max DVD/CD-RW Combo Drive8X Max DVD-ROM drive24X Max CD-ROM drive

371784-001371783-001379337-001379338-001371782-001371781-001371780-001



3.4 Miscellaneous

Table 3-3

Spare Parts: Miscellaneous (not illustrated)

DescriptionSpare Part Number

Logo Kit 371812-001

65-watt AC adapter 371790-001

Power cords

AustraliaBrazilDenmarkEuropeIsraelItalyJapanKoreaPeople’s Republic of ChinaSaudi ArabiaSwitzerlandUnited KingdomUnited States

373979-011373979-201373979-081373979-021373979-BB1373979-061373979-291373979-AD1373979-AA1373979-AR1373979-111373979-031373979-001

Screw Kit (includes the following screws; refer toAppendix C, “Screw Listing,” for more information on screw specifications and usage).

373294-001

■ PM2.0×9.0 screw






■ HM5.0×9.0 screwlock

■ PM1.5×12.0 screw



4Removal and Replacement

Preliminaries

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools RequiredYou will need the following tools to complete the removal and replacement procedures:■ Magnetic screwdriver■ Phillips P0 screwdriver■ Flat-bladed screwdriver■ Tool kit—includes connector removal tool, loopback plugs,

and case utility tool


Removal and Replacement Preliminaries

4.2 Service ConsiderationsThe following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

✎ As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

ÄCAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.



4.3 Preventing Damage to Removable DrivesRemovable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:■ Before removing or inserting a hard drive, shut down the

notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system.

■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces covered with at least one inch of shock-proof foam.

■ Avoid dropping drives from any height onto any surface.■ After removing a hard drive, an optical drive, or a diskette

drive, place it in a static-proof bag.■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.■ Avoid exposing a drive to temperature extremes or liquids.■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”



4.4 Preventing Electrostatic DamageMany electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.



4.5 Packaging and Transporting PrecautionsUse the following grounding precautions when packaging and transporting equipment:■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.■ Place items on a grounded surface before removing items

from their containers.■ Always be properly grounded when touching a sensitive

component or assembly.■ Store reusable electrostatic-sensitive parts from assemblies

in protective packaging or nonconductive foam.■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.



4.6 Workstation PrecautionsUse the following grounding precautions at workstations:■ Cover the workstation with approved static-shielding material

(refer to Table 4-2, “Static-Shielding Materials”).■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.■ Use conductive field service tools such as cutters,

screwdrivers, and vacuums.■ When fixtures must directly contact dissipative surfaces, use

fixtures made only of static-safe materials.■ Keep the work area free of nonconductive materials such

as ordinary plastic assembly aids and Styrofoam.■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.■ Turn off power and input signals before inserting or removing

connectors or test equipment.



4.7 Grounding Equipment and MethodsGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing electrostatic damage includes:■ Antistatic tape■ Antistatic smocks, aprons, and sleeve protectors■ Conductive bins and other assembly or soldering aids■ Nonconductive foam■ Conductive tabletop workstations with ground cords of

one megohm resistance■ Static-dissipative tables or floor mats with hard ties to

the ground■ Field service kits■ Static awareness labels■ Material-handling packages■ Nonconductive plastic bags, tubes, or boxes■ Metal tote boxes■ Electrostatic voltage levels and protective materials



Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

✎ A product can be degraded by as little as 700 V.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V


5Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are 77 screws and screwlocks, in 11 different sizes, that must be removed, replaced, or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.

Refer to Screw Listing for detailed information on screw sizes, locations, and usage.


Removal and Replacement Procedures

5.1 Serial NumberReport the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location



5.2 Disassembly Sequence ChartUse the chart below to determine the section number to be referenced when removing notebook components.

Disassembly Sequence Chart

Section Description # of Screws Removed

5.3 Preparing the Notebook for Disassembly

Battery packHard drive

02 to remove hard drive2 to remove hard drive bezel

5.4 Notebook Feet 0

5.5 Memory Module 2 loosened

5.6 Mini PCI Communications Board 2 loosened

5.7 Keyboard Cover 2

5.8 Keyboard 4

5.9 Switch Board 2 on all notebook models except HP Pavilion ze49001 on HP Pavilion ze4900



Section Description # of Screws Removed

5.10 Speakers 4

5.11 Optical Drive 2

5.12 Display Assembly 10

5.13 Top Cover 20

5.14 Heat Sink 3

5.15 Processor 0

5.16 Wireless Button Board 2

5.17 Diskette Drive 2

5.18 Diskette Drive Cover 2

5.19 System Board 8 screws2 screwlocks on all notebook models except HP Compaq nx90406 screwlocks on HP Compaq nx9040

Disassembly Sequence Chart (Continued)



5.3 Preparing the Notebook for DisassemblyBefore you begin any removal or installation procedures:

1. Shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the computer on and then shut it down through the operating system.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

4. Remove the battery pack by following these steps:

a. Turn the notebook upside down with the front panel toward you.

Battery Pack Spare Part Number Information

8-cell Li-Ion6-cell Li-Ion6-cell Li-Ion, 4.0 Ah

371786-001371785-001383615-001



b. Slide and hold the battery release latch 1 toward the back of the notebook.

c. Use the notch in the battery bezel to slide the battery pack to the left 2.

d. Remove the battery pack.

Removing the Battery Pack

Reverse the above procedure to install the battery pack.



5. Remove the hard drive by following these steps:a. Remove the two rubber screw covers 1 that conceal the

hard drive retention screws.

✎Spare part number 371808-001 should be used to replace the hard drive rubber screw covers.b. Remove the two PM2.0×6.0 screws 2 that secure the

hard drive to the notebook.c. Use the notch in the hard drive bezel to slide the hard

drive forward 3.d. Remove the hard drive.

Removing the Hard Drive

Hard Drive Spare Part Number Information


378060-001

60-GB, 4200 rpm40-GB, 4200 rpm30-GB, 4200 rpm

371778-001371777-001371776-001



e. Remove the two PM1.5×5.0 shoulder screws 1 that secure the hard drive bezel to the hard drive.

f. Remove the hard drive bezel 2.

Removing the Hard Drive Bezel



g. Remove the four PM2.5×4.0 screws 1 that secure the hard drive frame to the hard drive.

h. Remove the hard drive frame 2.

i. Remove the hard drive connector 3.

Disassembling the hard drive

Reverse the above procedure to reassemble and install the hard drive.



5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. Spare part number 371808-001 should be used to replace the notebook feet. The feet attach to the base enclosure as illustrated below.

Replacing the Notebook Feet



5.5 Memory Module

1. Prepare the notebook for disassembly (refer to Section 5.3).2. Loosen the two PM2.0×4.0 screws 1 that secure the memory

module compartment cover to the notebook.3. Lift the back edge of the memory module compartment

cover and swing it forward 2.4. Remove the memory module compartment cover.

✎ Spare part number 371806-001 should be used to replace the memory module compartment cover.

Removing the Memory Module Compartment Cover

Memory Module Spare Part Number Information

512-MB DDR256-MB DDR128-MB DDR

371775-001371774-001371773-001



5. Spread the two retaining tabs 1 that secure the memory module to the memory module socket. (The module rises up).

6. Remove the memory module by pulling it away from the memory module socket at a 45-degree angle 2.

Removing a Memory Module

Reverse the above procedure to install a memory module.



5.6 Mini PCI Communications Board

1. Prepare the notebook for disassembly (Section 5.3).

Mini PCI Communications Board

Spare Part Number Information

Mini PCI 802.11b wireless LAN, MOW

Mini PCI 802.11b wireless LAN, ROW

Mini PCI 802.11b/g wireless LAN, MOW

Mini PCI 802.11b/g wireless LAN, MOW

Mini PCI 802.11b/g wireless LAN, BC

373023-001

373024-001

373025-001

373026-001

373027-001

Mini PCI 802.11b/g wireless LAN, Atomic module, for use in the United States with HP Pavilion ze4900 models

374713-001

Mini PCI 802.11b/g wireless LAN, Atomic module, ROW, for use with HP Pavilion ze4900 models

373048-001

Mini PCI 802.11b/g wireless LAN, Atomic module, for use in Japan with HP Compaq nx9020 models

373062-001



2. Loosen the two PM2.0×4.0 screws 1 that secure the Mini PCI compartment cover to the notebook.

3. Lift the front edge of the Mini PCI compartment cover, and then swing it back 2.

4. Remove the Mini PCI compartment cover.

✎ Spare part number 371806-001 should be used to replace the Mini PCI compartment cover.

Removing the Mini PCI Communications Compartment Cover



✎ Make note of which wireless antenna cable is attached to which antenna clip on the Mini PCI communications board before disconnecting the cables.

5. Disconnect the wireless antenna cables 1 from the Mini PCI communications board.

6. Spread the two retaining tabs 2 that secure the Mini PCI communications board to the communications compartment socket. (The board rises up).

7. Remove the wireless communications board by pulling the board away from the socket at a 45-degree angle 3.

Removing a Mini PCI Communications Board

Reverse the above procedure to install a Mini PCI communications board.



5.7 Keyboard Cover


2. Position the notebook with the rear panel toward you.

3. Remove the two PM2.0×6.0 screws that secure the keyboard cover to the notebook.

Removing the Keyboard Cover Screws

Keyboard Cover Spare Part Number Information

For use on HP Pavilion ze4900 notebook modelsFor use on HP Compaq nx9040, nx9030, and nx9020 notebook modelsFor use on Compaq Presario 2200 notebook models

371802-001371804-001

371803-001



4. Turn the notebook display-side up with the front panel toward you.

5. Open the notebook as far as possible.

6. Press and hold the f3 key 1 and use a flat tool to separate the cover from the notebook.



9. Press and hold the home key 4 and use a flat tool to separate the cover from the notebook.

10. Lift the cover up to remove it from the notebook 5.

Removing the Keyboard Cover

Reverse the above procedure to install an keyboard cover.



5.8 Keyboard


2. Remove the keyboard cover (Section 5.7).

Keyboard Spare Part Number Information

BelgiumBrazilCzech RepublicDenmarkFranceFrench CanadaGermanyGreeceHungaryIcelandInternationalIsraelItalyJapanKorea

371787-181371787-201371787-221371787-081371787-051371787-121371787-041371787-151371787-211371787-DD1371787-002371787-BB1371787-061371787-291371787-AD1

Latin AmericaNorwayPortugalRussiaSaudi ArabiaSlovakiaSloveniaSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited States

371787-161371787-091371787-131371787-251371787-171371787-231371787-BA1371787-071371787-101371787-111371787-AB1371787-281371787-141371787-031371787-001



3. Remove the three PM2.0×4.0 screws 1 and the PM2.0×3.0 screw 2 that secure the keyboard to the notebook.

4. Lift the back edge of the keyboard and swing it forward until it rests on the palm rest 3.

Releasing the Keyboard



5. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached and disconnect the cable 2.

6. Remove the keyboard.

Removing the Keyboard

Reverse the above procedure to install the keyboard.


Removal and R

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