M a i n t e n a n c e & B r e a k d o w n M A N A G E M E N TINNOVATION

AT THE EDGE

KEY FUNCTIONAL UNITS OF THE PRODUCTION LIFE CYCLE MANAGEMENT SUITE

P l a n n i n g

M a n a g e m e n t

B a t c h T r a c k i n g

M a n a g e m e n t

R e s o u r c e & S h i f t

M a n a g e m e n t

M a c h i n e B r e a k d o w n

M a n a g e m e n t

E - L o g M a n a g e m e n t

Q u a l i t y & A u d i t

M a n a g e m e n t

INNOVATION

AT THE EDGE

Maintenance & Breakdown:Scheduled and unscheduledmaintenance of asset

*Total Productivity Management (TPM), Why why analysis, Corrective Action, Préventive Action (CAPA) and Failure Mode and Effect Analysis (FMEA) are integrated in Xampr workflow

SERVICE DESK

SERVICE

ENGINEER

CUSTOMERS

QUALITY

CONTROL

Raise ticket by call, email or mobile app

Assign ticket to service engineer via app/portal

Feedback &analysis

Execute job &update ticket

Receive Complaint on mobile app or

portal

Close Ticket & Review

Innovation on the edge to enable last mile collaboration

C a p t u r e C o n t e x t

S u p e r v i s e , A c t i o n

& A u d i t

O p t i m i z e

O n - T h e - F l y

D r i v e

A c c o u n t a b i l i t y

T a i l o r W o r k f l o w s

C l o s e F e e d b a c k

L o o p

D e l e g a t e t a s k s

D r i v e P r o c e s s

A d h e r e n c e

INNOVATION

AT THE EDGE

CO-EXISTS WITH LEGACY SYSTEMS WHILE ACCELERATING THE DIGITAL NATIVE TRANSFORMATION

Dashboard with predictive analytics, AI on user behavior unlocking future insights

INNOVATION

AT THE EDGE

AI & Analytics

Optimized UX with a

mobile-first approach

Customised

templates for

Big Scenarios

Workflow Engines for

customisation of rapid forms and

template development

Role, responsibility,

user and persona

based access

Integration-

calendar, schedules,

contact and ad hoc

events

Communication - API’s, Workflows, e-docs, Enterprise Apps,

Database, Servers

Secure, Reliable

and Scalable

Platform

START

FINISH

Maintenance & Breakdown Workflow

Customer login

Customer Complaint Input

Complaint ticket created in Xampr

Customer complaints received will be categorized by Regional Service Manager

By category the complaints will sent to the appropriate Service Engineer

Service Engineer to visit the location complaint and make an assessment with notes & photos

Complaint handing activities and planning input

Target completion duration is proposed based on service level agreement (SLA)

Target completion details are sent to Customer, RSM and building Customer Service Head (CS Head)

Complaints completed with target duration?

The delay in resolution of complaint notification is sent to Customer, RSM & CS Head

Requesting extra time with the reason or task is reassigned to another Service Engineer

Confirm complaint resolution with Customer

Customer gives feedback on quality improvement by providing assessment ratings

Raised complaint is completed and a report is sent to CS Head and RSM

NO

YES

P

I/O

D

Process

Input / Output

Decision Approval

Service Engineer

Regional ServiceManager (RSM)

Customer

System

I/O

I/O

P

P

I/O

P

I/O

D

P

I/O

P

P

I/O

I/O

Step

4

Step

3

Step

2

Step

1Maintenance & Breakdown MANAGEMENT SUITE: Scheduled and unsecheduledmaintenance of asset

M i d - t e r mS h o r t - t e r mI m m e d i a t e

* Agile business model

Competitive edge via E2E innovation

Increased customer and employee NPS

Reduced learning curve of personnel

*

*

*

*Real-time E2E business execution agility

Agile business processes

Customer centric integrated value chain

Higher service SLA

Single view of operational data and human centric insights

*

*

*

*

*Productivity and Cost efficiency

Process Adherence & Accountability

Reliability and availability

Easy to manage, secure & reliable platform

*

*

*

XAMPR

BENEFITSINNOVATION

AT THE EDGE

INNOVATION

AT THE EDGE

ANALYTICS

K e y F e a t u r e s

• Analytics to track output in history.

• Analytics to highlight star workers (Supervisor/Worker/MD)

• Analytics to track breakdown in history.

• Analytics to highlight in-efficiency in history.

INNOVATION

AT THE EDGE

ROLE BASED USER ACCESS MANAGEMENT

K e y F e a t u r e s

• Ability to create user groups

• Ability to define special access permissions for each user groups

• Ability to show/hide modules based on user group permissions

• Ability to upgrade/downgrade user permissions/access control.

T H A N K Y O UI N F O @ X A M P R . N E T

INNOVATION

AT THE EDGE