maintenance management for facilities and equipment · 2018-03-01 · feruary 2018 6...
TRANSCRIPT
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MAINTENANCE MANAGEMENT FOR FACILITIES AND EQUIPMENTFebruary 2018
Powered by Methodology
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CONTENTS46
Introduction
Defining Maintenance Management Software
The Quadrant
Maintenance Management FrontRunners Index
Runners Up
Methodology Basics
7
3241
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FRONTRUNNERS9 Maintenance Connection
10 Maximo
11 UpKeep
12 eMaint CMMS
13 ServiceChannel
14 ManagerPlus
15 MAPCON
16 iOffice
17 AssetPanda
18 TabWare
19 MPulse
20 BigfootCMMS
21 MaintenanceEssentialsPro
22 FMX CMMS
23 Hippo CMMS
24 MaintenancePro
25 MaintiMizer
26 NetFacilities
27 MEXMaintenanceSoftware
28 Fiix
29 CAFM Explorer
30 eWorkOrders
31 ManWinWin
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4F E B R U A R Y 2 0 1 8
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifyingproducts in the
Equipment and Facilities Maintenance Management market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Facilities/Equipment Maintenance Management FrontRunners graphic, the Capability axis starts at 3.20 and ends at 4.50, while the Value axis starts at 3.20 and ends at 4.60.
To be considered for the Facilities/Equipment Maintenance Management FrontRunners, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 3.4 and a minimum value user rating score of 3.4. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
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I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 8
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.
» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
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6F E B R U A R Y 2 0 1 8
Facilities/EquipmentMaintenanceManagementsoftwarehelp companies optimize the useful life
of assets, including tools, machines and facilities, with core preventive maintenance, work order management and asset tracking. Some vendors offer optional facility-specific modules, such as energy and space management. Software Advice’s FrontRunners quadrant is focused on the North American Equipment and Facilities Maintenance Management market. We identify this set of core capabilities for the category: workordermanagement,preventive maintenance and assettracking.
In addition, we identify several related features that organizations purchasing this software may also need or wish to consider: lease administration, space and/or move management, capital program management, energy management, inventory tracking and purchasing, predictive maintenance and condition monitoring, equipment management, facility scheduling, room scheduling, incident management, inspection management, vendor management, visitor management, billing and invoicing, calibration management, dispatch management, key and lock management, mobile access, planning calendar, purchasing, service history tracking and technician management.
DEFINING MAINTENANCE MANAGEMENT SOFTWARE
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7F E B R U A R Y 2 0 1 8
THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
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8F E B R U A R Y 2 0 1 8
MAINTENANCE MANAGEMENT FRONTRUNNERS INDEX
9 Maintenance Connection
10 Maximo
11 UpKeep
12 eMaint CMMS
13 ServiceChannel
14 ManagerPlus
15 MAPCON
16 iOffice
17 AssetPanda
18 TabWare
19 MPulse
20 BigfootCMMS
21 MaintenanceEssentialsPro
22 FMX CMMS
23 Hippo CMMS
24 MaintenancePro
25 MaintiMizer
26 NetFacilities
27 MEXMaintenanceSoftware
28 Fiix
29 CAFM Explorer
30 eWorkOrders
31 ManWinWin
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9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMAINTENANCE CONNECTION
QUADRANT PLACEMENT: LEADERS
4.42 4.59
4.42 4.45
4.60 4.73
4.30 4.80
4.90 4.90
4.23 4.30
4.80 4.80
4.40
3.10
4.60
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10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMAXIMO
QUADRANT PLACEMENT: LEADERS
4.15 4.27
4.02 3.98
4.95 4.57
4.90 5.00
5.00 2.40
3.60 5.00
5.00 5.00
5.00
2.20
2.20
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11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDUPKEEP
QUADRANT PLACEMENT: LEADERS
4.18 4.02
4.74 4.81
3.70 3.23
4.20 2.60
3.20 4.70
3.55 4.10
2.60 2.70
2.40
4.30
4.90
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12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDEMAINT CMMS
QUADRANT PLACEMENT: MASTERS
3.78 4.39
4.35 4.33
2.65 4.45
4.30 4.70
1.00 4.30
3.78 4.20
4.70 4.40
4.30
3.70
2.40
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13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDSERVICECHANNEL
QUADRANT PLACEMENT: PACESETTERS
4.16 3.84
4.16 4.25
4.55 3.43
4.30 4.20
4.80 2.80
3.75 1.00
4.20 4.20
4.60
4.10
2.10
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14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMANAGERPLUS
QUADRANT PLACEMENT: LEADERS
3.90 4.00
4.09 4.11
3.90 3.90
3.20 3.80
4.60 4.10
3.50 4.30
3.80 3.70
3.90
2.40
3.90
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15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMAPCON
QUADRANT PLACEMENT: MASTERS
3.78 4.02
4.09 4.16
4.30 3.88
4.30 4.40
4.30 3.90
2.65 1.40
4.40 4.60
1.80
1.80
2.60
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16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDIOFFICE
QUADRANT PLACEMENT: PACESETTERS
3.92 3.87
4.47 4.44
3.20 3.30
3.20 3.70
3.20 1.40
3.53 3.40
3.70 3.80
4.20
3.40
2.80
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17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDASSET PANDA
QUADRANT PLACEMENT: PACESETTERS
4.07 3.71
4.62 4.68
3.15 2.73
2.40 2.40
3.90 5.00
3.90 1.40
2.40 2.60
3.40
4.80
5.00
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18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDTABWARE
QUADRANT PLACEMENT: MASTERS
3.80 3.97
4.04 4.02
3.40 3.92
2.40 4.60
4.40 1.00
3.70 3.90
4.60 4.70
3.80
2.10
4.30
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMPULSE
QUADRANT PLACEMENT: MASTERS
3.61 4.14
4.53 4.53
2.50 3.75
2.40 3.40
2.60 4.20
2.88 4.90
3.40 3.30
2.90
2.90
2.30
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDBIGFOOT CMMS
QUADRANT PLACEMENT: CONTENDERS
3.79 3.85
3.96 3.90
3.75 3.80
3.90 4.10
3.60 3.40
3.48 3.40
4.10 3.90
2.30
3.40
4.10
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARD
MAINTENANCEESSENTIALS PRO
QUADRANT PLACEMENT: MASTERS
3.54 4.05
4.16 4.14
1.60 3.97
2.20 4.90
1.00 2.80
4.23 1.40
4.90 4.90
4.70
2.60
4.70
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDFMX CMMS
QUADRANT PLACEMENT: PACESETTERS
4.03 3.53
4.61 4.67
4.25 2.40
3.90 1.70
4.60 4.40
2.65 3.40
1.70 1.60
3.70
1.00
4.20
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDHIPPO CMMS
QUADRANT PLACEMENT: PACESETTERS
3.95 3.60
4.40 4.47
3.20 2.73
3.20 2.80
3.20 4.60
3.80 1.40
2.80 2.40
2.70
4.90
4.80
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMAINTENANCE PRO
QUADRANT PLACEMENT: CONTENDERS
3.65 3.73
4.41 4.57
2.20 2.88
1.80 3.60
2.60 1.90
3.60 1.40
3.60 3.40
1.40
5.00
4.40
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25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMAINTIMIZER
QUADRANT PLACEMENT: CONTENDERS
3.46 3.84
4.18 4.24
2.50 3.43
1.40 3.90
3.60 3.20
2.98 1.40
3.90 4.10
2.70
2.20
3.10
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDNETFACILITIES
QUADRANT PLACEMENT: CONTENDERS
3.48 3.74
4.34 4.35
2.65 3.13
4.30 3.30
1.00 3.60
2.60 1.40
3.30 3.60
2.10
3.80
1.20
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMEX MAINTENANCE SOFTWARE
QUADRANT PLACEMENT: MASTERS
3.28 3.92
4.26 4.38
1.60 3.47
2.20 4.30
1.00 2.20
3.00 1.40
4.30 4.30
2.60
3.20
1.90
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDFIIX
QUADRANT PLACEMENT: CONTENDERS
3.41 3.64
4.27 4.42
2.50 2.87
2.40 2.10
2.60 3.80
2.60 4.80
2.10 2.20
4.10
1.00
3.20
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDCAFM EXPLORER
QUADRANT PLACEMENT: CONTENDERS
3.57 3.48
4.32 3.96
2.90 3.00
3.20 3.20
2.60 1.80
2.73 3.40
3.20 3.20
1.60
3.20
2.90
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The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDEWORKORDERS
QUADRANT PLACEMENT: CONTENDERS
3.40 3.55
4.75 4.79
1.20 2.32
1.40 2.10
1.00 1.30
2.93 4.60
2.10 1.90
2.10
3.90
3.60
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31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 8
FRONTRUNNERS SCORECARDMANWINWIN
QUADRANT PLACEMENT: CONTENDERS
3.37 3.53
4.45 4.35
1.70 2.72
2.40 2.70
1.00 3.30
2.88 1.40
2.70 3.10
1.80
4.40
2.60
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32F E B R U A R Y 2 0 1 8
ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
360e
4CSQL CMMS
AcademyAssetManager
Accruent
AccruentFAMIS
ActivityAnalysis
Agility
AMPRO
AMTdirect
APIPRO
Aplicor 3C
ApptivoSuite
Archaio
ARCHIBUS
Asgard
AssetBug
Asset4000
AssetFinda
AssetInfinity
AssetWorks
AsteaAlliance
AUTOsist
Avantis
AvPro
AwareManager
Axxerion
AyaNova
Azzier CMMS
B2W Maintain
Base
Basware
Bella FSM
BigSky
BigWaveSoftware
BlueMountainRAM
BlueFolder
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33F E B R U A R Y 2 0 1 8
RUNNERS UP
Book King
BookitWise
BranchMessenger
BrightSuite
BS&ASoftwareWorkOrder
BuildingEngines
BuildingLink
BuildSourced
BusinessManCRM/ERP
Calibration Management Software
CallofService
CampSite
Canvas
CARLSource
CenterStone CAFM
CHAMPS
CheckMatebyDynamicSystems
CHEQROOM
ChildWatch
ClassBug
CleanTelligent
ClickSoftware
Client 360
CMMSDalianPro
COASTCMMS
Cogran
COGZCMMS
CoherentApplicationSuite
collectiveFleet
CollectiveView
comma CMMS
Commusoft
CompuCal
CompWALK
ComVibe
CondecoMeetingRoomBookingSoftware
ConnecTeam
ContractorEssentials
Coolfront
Core7WOW!
CoreSystems
Corrigo
Coswin8i
CoWork.io
CoworkingNext
CrossForm
CWorks
Data2Base
Dataforma
Davisware
Dematic Sprocket
DEXCellEnergyManager
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34F E B R U A R Y 2 0 1 8
RUNNERS UP
Dezide
DIMOMaint
DirectLine
DIVADYNAMICS
DossierFleetMaintenance
EAMbrace
EasyStorageSolutions
ElectronicWorkInstructions
eMaintenance+
EMDECS
EMQIM
EnergyElephant
EntronixEMP
envVisualSuite
EPACEAM&CMMS
Epicor Mattec MES
EqMARS
Equipment360
eRPortalCMMS
ESCSoftware
EService
eSPACE
eSSETS
EVAReceptionist
Evatic Service
ExplorerShafers
ExpressMaintenance
EZMaintenance
EZmaintain
EZOfficeInventory
faciliCADCAFM
FacilitiesBooking
FacilityONE
FaciliWorksCMMS
FarEye
FASTbook
FastMaintCMMS
Fastrax
FastTrackPPM
Fergus
FieldForceTracker
FieldPromax
FieldSquared
FieldAutomate-Homewised
FieldAware
FieldAx
FIELDBOSS
FieldConnect
FieldEdge
FieldEZ
FieldLocate
Fieldmagic
FieldOne
FieldPower
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35F E B R U A R Y 2 0 1 8
RUNNERS UP
FieldService360
FieldSumo
Fixd
FLEETMATE
FleetmaticsREVEAL
FleetmaticsWork
Flobot
FLSVISITOUR
Fluix
FlyPal
FMDashboard
FM:Interact
FMISAssetManagement
FollowUpPower
Form.com(Suite)
FormsOnFire-MobileForms
Foundation3000
Fracttal
FSI’sConceptEvolutionCAFM
FTMaintenance
FuchsiaServiceMaintenanceSoftware
Ganttic
GeoPal
Gincore
GoServicePro
GPMaTe
GuideTi
GuruCMMS
GxPReady!Suite
HachJOBCalPlus
HappyCo
HCSSDispatcher
HelpMaster
HouseCallPro
HuskyAI
I’mOnIt!
IAMTech
IBMMaximoasaService(MaaS)
IBMTRIRIGA
iCityEnterprise
iCMMS
IFSApplications
iLabOperationsSoftware
iM3SCMCloudSuite
iMaint EAM
InforCloudSuiteBusiness
InforEAM
InforServiceManagement
Infraspeak
IntelexEHS
IntellectBPM
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36F E B R U A R Y 2 0 1 8
RUNNERS UP
INTERALMaintenance
IntuitQuickBase
IntuitQuickBooksEnterprise
Invoice2go
IQTimecard
IQ.SessionCL
ISNetworld
Issuetrak
iVisitor
iWorQ Work Management
JobTrackerProfessional
Jobber
jobi
JobLogic
JobsiteMobile
Jolt
JonasEnterprise
KeepTraK
Key2Act
Kickserv
Klipboard
Knowify
Landport.net
Launch27
LeaseEagleforRetailTenants
LeaseQuery
LessPaper
LimbleCMMS
LinkTiger
Loc8
mainsim
MainStreetSites
Maintenance Care
Maintenance CoordinatorCMMS
Maintenance5000
MaintenanceEdge
MaintenWorks
MaintScape
MaintSmart CMMS
MASTIS
MaxpandaCMMS
MCS-rm
MediMizer
mHelpDesk
Mi-CorporationMobileInspection
MicroMain
MicrosoftDynamicsCRM
MicroWestAMMS
MindYourService.com
Miracle Service
MO.S.T.
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37F E B R U A R Y 2 0 1 8
RUNNERS UP
MobileFormsbyDevice Magic
MobileResourceManager
MobilityWorkCMMS
MobiworkSmartTrackandMWS
Momenta CMMS
MPsoftware
MRIWorkspeedPropertyOperations
MuniLogic
MVPPlant
MYBOS
Net-FM
NetDispatcher
NewWaySERVICE
NEXGENAssetManagement
NextPlans
NexudusSpaces
OASISbyIntelliTek
OdysseeServiceSoftware
OfficeSpaceSoftware
OfficetraxMaintenance
Oneserve
OneSoftConnect
openMAINT
Opermax
Optsy
OracleCX
Ormandy
OstaraSystems
PACS-TOOLS
PartsTracker
PENTAServiceManagement
PestPac
PestRoutesSoftware
PFIM
PicturePerfectPricing
PLWorkplace
PMXpert
PocomosSoftware
Praxedo
PrecisionManufacturing
PrimaveraFacilitiesManagement
ProBusinessTools
ProCalV5
Procore
ProLease
ProntoForms
PropertyPresWizard
Protean
ProteusCMMS
Pruvan
PubWorks
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38F E B R U A R Y 2 0 1 8
RUNNERS UP
QWareCMMSSuite
QRmaint
QuickBase
QuickFMS
RAMAssetTracking
RamcoAviationSolutions
RamcoERP
RapidResponder
RASTRAC
RazorSync
ReachOutExecute
RealScheduler
RealPage
RecTimes
Repsly
ReslinkSolutions
RESS
RigER-BoostOilfieldRentals
RiverCities
RosmimanIWMS
RTA Fleet Management
RunEffective
Salesforce.comServiceCloud
SAMbyASASoftware
SAMProEnterprise
SAP-FacilitiesManagement
SAPHybris
SAPS/4HANA
ScheduleFlow
SchedulingManager
SendAJob
SergeantSchedule
Service Centre
ServiceFusion
ServiceProbyMSIData
Service|Box
ServiceBridge
ServiceLedger
ServiceM8
ServiceMax
ServiceMAX1
ServiceMonster
ServiceNow
ServicePower
ServiceTitan
ServiceTrade
ServiceVelocity
ServMan
ServSuite
SERVUS
ShareDeskOptix
Shiftboard
Shop Controller
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39F E B R U A R Y 2 0 1 8
RUNNERS UP
Shopfloor-Online
SilvertracSoftware
simPROEnterprise
Sine
SkeddaBookings
SkyBoss
SKYLINEPropertyManagementSoftware
Smart Service
SmartField
Smartspanner
SMS
SnappiiMobileApps
SortScape
SS-CMMS
StaffMap
SV3
Swept
Synchroteam
TeamWORKS
TelogisFleet
TelogisWorkplan
TheAssetGuardian(TAG)
TheHindSiteSolution
TheiPadReceptionist
TheServiceProgram
ThermoGRID
TheWorxHub
Tikkit
TMWSuite
Tofino
TOMMSSuite
ToolWatchEnterprise
TOPdesk
TotalDispatch
TotalOfficeManager
TraceMyLead
TrackAbout
TrackGo
Trackplan CAFM
TrackTik
TractSystems
TractionGuest
Trade-Serve
Tradify
Transcendent
Traqspera
Unit Trac
Valuekeep
VelocityEHS
VercX
VisualLease
VisualPlanning
Vonigo
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40F E B R U A R Y 2 0 1 8
RUNNERS UP
vWork
vWorkApp
Wattics
WebCheckout
WebDPW
WebTMA
WebView2000
WhosOnLocation
Wintac Service ContractorSuite
WorkDeskPro
WorkStraight
WorkWaveRouteManager
WorkWave Service
Younility
Zed-Service
ZenMaidSoftware
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41F E B R U A R Y 2 0 1 8
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
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M E T H O D O L O G Y B A S I C S
42F E B R U A R Y 2 0 1 8
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
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M E T H O D O L O G Y B A S I C S
43F E B R U A R Y 2 0 1 8
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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