maintenance manual for the kiosk sf6 and sx6€¦ · boink systems inc maintenance manual kiosk sf...

MAINTENANCE MANUAL

FOR THE KIOSK SF6 and SX6

Boink Systems Inc Maintenance manual Kiosk SF or SX model Jan 30, 2004 1

REVISION RECORDS

DATE DESCRIPTION OF CHANGE APPROVED

January 26 2003 Spanish version LP January 23 2004 English version LP


1. Safety information2. Kiosk SF6 devices3. Monitor 3.1 Safety Warning 3.2 Maintenance Procedures 3.2.1 Daily Maintenance 3.2.2 Weekly Maintenance 3.2.3 Quarterly Maintenance4. Touch Screen 4.1 Touch Screen Care and Cleaning 4.2 Maintenance Procedures 4.2.1 Daily Maintenance 4.2.2 Weekly Maintenance5. Bill Validator 5.1 Maintenance Procedures 5.1.1 Weekly Maintenance6.Printer 6.1 Safety Instructions 6.2 Maintenance Procedures 6.2.1 Daily Maintenance7. Coin Acceptor 7.1 Maintenance Procedures 7.1.1 Weekly Maintenance8.Interface board 8.1 Bill Acceptor interface board 8.1.1 Maintenance Procedures 8.1.1.1 Weekly Maintenance 8.2Coin acceptor interface board 8.2.1Weekly Maintenance9.CPU 9.1 Maintenance Procedures 9.1.1 Weekly Maintenance 9.1.1.1 Cleaning the system 9.1.1.2 System locks up 9.1.1.3 Deleting temp files 9.1.1.4 Emptying the recycle bin 9.1.1.5 Adding and removing programs 9.1.1.6 ScanDisk 9.1.1.7 Disk Defragmentation 9.1.1.8 Virus Check 9.1.1.9 Cleaning the CacheWeb Maintenance10.Speakers 10.1Maintenance Procedures 10.1.1 Weekly Maintenance.

Table of Contents


1.Safety Information

Please obey all warnings and follow all safety instructions clearly stated in the

Instruction manual.

The removal of the power pla te may expose you to live voltage terminals.

To reduce the hazard of potential shock, this Kiosk has a UL -approved and

CSA certified No 14 AWG cord with a 3 -prong plug. The cord set must have

a rated capacity of at least 20A. The attachment plug must be an earth -

grounding type with a NEMA 5 -20P (20A –125V) configuration.

WARNING: ALL MAINTENANCE SHOULD BE DONE BY QUALIFIED PEOPLE

2. KIOSK SF6 DEVICES

Kiosk SF6 has the following devices:

· Monitor

· CPU

· Touch screen

· Bill Validator

· Printer

WARNING: QUALIFIED PEOPLE SHOULD DO ALL


· Card reader

· Coin acceptor

· Interface board

· Speakers

The maintenance procedures for these devices are described on the following

pages


3.1 Safety warning:

Before starting to do maintenance, you must:

· Turn off the kiosk.

· Unplug it from the power source.

· Check that there are no voltage readings.

3.2 Maintenance Procedures

3.2.1 Daily Maintenance:

1. Clean the surface of monitor with a liquid glass cleaner and soft cloth.

3.2.2 Weekly Maintenance:

· Using a liquid glass cleaner and soft cloth, clean the surface of monitor.

· Remove any excess dust from the monitor casing with a vacuum cleaner

or soft cloth.

3.2.3 Quarterly Maintenance:

Adjust monitor controls to improve and sharpen the image on the monitor.

3. MONITOR


4. TOUCH SCREEN

To keep your screen in good condition and your monitor operating at peak

Performance:

· Keep your monitor and screen clean.

· Adjust the monitor video controls.

· Do not install the kiosk anyplace where the ventilation for and around the

screen may be hindered.

· Always maintain adequate ventilation to protect the display from

overheating and to ensure reliable and continued operation.

4.1 Touch Screen Care and Cleaning

The touch screen requires very little maintenance. It is recommended that

you periodically clean the surface of the glass touch screen.


Typically, a solution of isopropyl alcohol and water at a ratio of 50:50 is the

best cleaning agent for your touch scr een. You can also use straight isopropyl

alcohol. In addition, 3M Touch Screen Cleaner 675 has been tested and

approved for this purpose.

· It is important to avoid using any caustic chemicals on the touch screen.

Also, do not use any vinegar-based solutions.

· Apply the cleaner with a soft, lint -free cloth. Avoid using a cloth that

has any grit or other abrasive.

· Always dampen the cloth first and then, clean the screen. Be sure to

spray the cleaning liquid onto the cloth, not the screen, so that the

liquid does not drip nor seep inside the display or stain the bezel.

· Always handle the touch screen with care. Do not pull on or stress

cables.

4.2 MAINTENANCE PROCEDURES


· Apply the cleaner and very gently, clean the surface of tou ch screen

with a soft cloth.


1. Clean the surface of the touch screen with a soft cloth.

2. Calibrate the touch screen.

3. Check that all cables are in good condition.


5. BILL VALIDATOR

Dirt in any of these areas: the pathway, opti cal sensors, or magnetic head may

affect the acceptance rate of the Bill Validator or even cause it to jam. To

clean the pathway, do as prescribed below:


5.1.1 Weekly Maintenance

1. Remove the cassette from the Bill Valida tor

Before starting to do any maintenance, unplug the power cable and data cable.


2. Open the two "clam shell" covers of the banknote pathway.

3. Remove any dirt using a soft cloth moistened with a mild, non -abrasive

detergent.

Note: Bill Validator should be cleaned as needed to maintain optimal

performance. How often it is cleaned will vary depending on its location and

number of bills inserted.

DO NOT USE STRONG THINNERS LIKE ACETONE OR GASOLINE AS

THESE MAY DAMAGE PLASTIC PARTS OF THE BILL VALIDATOR.


6. PRINTER

6.1 SAFETY INSTRUCTIONS

Follow all warnings and instructions marked on the product.

· Unplug this product from the power plate outlet before cleaning. Do not

use liquid or aerosol cleaners. Use only a damp cloth for cleaning.

· Do not use this product near water.

· Slots and openings on the back or bottom of the case are provided for

ventilation. To ensure reliable operation of the product and to protect it

from overheating, do not block or cover these openings. This product

should never be placed near or above a radiator or heater. This product

should not be placed in a built-in installation unless proper ventilation is

provided.

· This product should be operated from the type of power source

indicated on the marking label.

· If an extension cord is used with this product, make sure that the total

ampere ratings of the products plugged into the extension cord does not

exceed the extension cord ampere rating. Also, make sure that the total

ampere ratings of all products plugged into the wall outlet do not

exceed 15 amperes.

· Never push objects of any kind into this prod uct through slots or

openings in the cabinet as they may touch dangerous voltage points or

short out parts that could result in electric shock or cause a fire. Never

allow liquid of any kind to get into the product.

· Opening and removing the covers that are marked “Do Not Remove” may

expose you to dangerous voltage points or other risks.


o When the power cord or plug is damaged or frayed.

o If liquid has gotten into the product.

o If the product has been exposed to rain or water.

o If the product does not operate normally when the operating

instructions are followed correctly. Adjust only those co ntrols

that are covered by the operating instructions since improper

adjustment of any other controls may result in damage and will

often require extensive work by a qualified technician to restore

the product to normal operation.

o If the product has been d ropped or the cabinet has been

damaged.

o If the product exhibits a distinct change in performance,

indicating a need for service.



· At the time of maintenance, be sure to turn off the unit power switch

and unplug it from the socket.

· Use a soft dry cloth to wipe stains and dust off of the surfaces of the

main body case. In cases of severe soiling, dip the cloth in water and

wring it out thoroughly before using it to wipe off the soil. Never use

solvents such as alcohol, thinner, trichlene, benzene, ketone, or

chemical dusters.


· If the equipment is contaminated with paper dust, use a soft brush to

clean it. Be careful not to damage the printing head.

CAUTION: The printing head and motor will be very hot after being in

use. Be careful not to touch them immediately after printing. Do not touch

the hot surface of the head with your bare hand or a metal object.

7. COIN ACEPTOR

The plastic coin chute should be cleaned regularly to ensure accurate

validation of coi ns and tokens. Only a damp cloth and a mild detergent should

be used.



Before starting to clean the coin acceptor, the device must be unplugged.

· Clean the access to chute with a soft cloth moistened with a non -

abrasive, gentle soap. Clean all surfaces very carefully.

· In order to clean the access gate, open it very carefully. The cover can

be removed by inserting a screwdriver into the release slot and levering

it open. While opening the cover, car e must be taken not to damage the

solenoid-pcb connection.


· Clean all surfaces very carefully with a soft cloth.

8. INTERFACE BOARD

There are two interface boards in the models SX and SF:

8.1 Bill acceptor interface board

8.1.1 Maintenance Procedures

8.1.1.1 Weekly maintenance

Before starting to do maintenance, the interface board power supply must

be unplugged.

Open the plastic box and clean the board with a soft brush.


· Check that there are no burned elements on the interface board and that

all its surfaces are in good condition.

8.2 Coin acceptor Interface board

8.2.1 Weekly maintenance

Before starting to do maintenance, unplug the interface board power

supply.

1. Open the plastic box and clean the board with a soft brush. Check that there

are no burned elements on the interface board and that all its surfaces are in


9. CPU

9.1 Maintenance Procedures


9.1.1.1 CLEANING THE SYSTEM

Dust and clean the casing, paying particular att ention to any air intake slots

and the power supply fan located at the back of the computer. A soft lint -free

towel will do the job or you can use used dryer sheets, "Swipe It" type dusting

products, or other cleaning wipes.

When you clean your monitor, u se the cleaning fluids only on the monitor case.

DO NOT use them on the glass. Most monitor screens are treated with special

coatings that may be damaged by chemicals. You should only need to use a

damp towel to clean your monitor screen or products specif ically designed for

computer equipment. If you have a LCD panel or notebook computer, use water

or cleaners designed for LCD panels and their coatings. Follow the same policy

when cleaning the glass on your scanner. Cleaning your mouse requires some

attention. If your mouse behaves erratically or skips around, you need to clean

the rollers. Turn your mouse over and remove the retaining ring. Clean the ball

with ammonia and use a Q -tip swab dabbed in ammonia to clean the three

rollers. If the rollers have a film on them, you can use a toothpick to gently scrape

the film off, taking care that the debris does not fall into the mouse casing. Use

as smooth a pad as you can for your mouse. Some mouse pads can collect dirt

that can transfer to the mouse ball.

9.1.1.2 SYSTEM LOCKS UP

A computer "freezing" or running too slow is often the result of running out of RAM (Random Access Memory). RAM is where most of the real work on your


computer is done. It is like scratch paper for a math problem. IF you run out

RAM, y our computer will freeze, die, or create errors. Having to many

programs open at the same time can use up all of the RAM. By closing a few of

the programs you are not using, you may free up enough RAM to continue using

your computer without needing to restart it.

If your computer is frozen, press the keys Ctrl + ALT + Delete simultaneously

(holding down the 1st two, then pressing delete is the easiest way). Only do

this once though because double clicking these buttons will restart the

computer!

A List of programs will show up - these are the programs currently in use.

NOTE: Some of these are needed by the system, so don't close them or you may

have to restart the computer (i.e.: Explorer, Rundll and Systray). Select the

program which is causing problems or any that say "NOT RESPONDING" and press

the END TASK button. After a moment, your computer may start working again.

If not, repeat the process.


If none of these help, repeat the steps above but this time, click SHUTDOWN to

restart the comput er. Turning off the computer while it is still running should

only be your last resort!

9.1.1.3 DELETING TEMP FILES

Any files that exist within a "Temp" folder are files that will slow down your

computer (The reason for this is that these are files that remain running at all

times). You may safely delete all files that end with ".tmp"

Find temp folders by opening the Find feature:

Start button + Find + Files and Folders…

Type *.tmp in the “Named”: box.

Select C: from the Look in: box.

Click the FIND NOW button.

Highlight all files that end with a ".tmp" by clicking on EDIT - SELECT ALL and

hit your delete key.


If your files won’t delete, and the message "Cannot delete _______: Access is

denied," pops up, then try deleting files one at a time or in small groups. Some

files may not delete. Don't worry - just skip these.

9.1.1.4 EMPTYING THE RECYCLE BIN

The Recycle Bin is just like the paper recycling boxes at school. Although you

may throw paper in the box, it is not really go ne until the recycle box is

emptied. You can set the Recycle Bin to delete files automatically if you wish.

To empty the recycle bin, double -click on your "Recycle Bin" icon on your

desktop.

Select FILE - EMPTY RECYCLE BIN. (or right -click on it and choos e the same

option.)


To set it to automatically delete all files, right -click on your "Recycle Bin" icon

and go to PROPERTIES.

Click in the box next to DO NOT PUT FILES IN THE RECYCLE BIN. Then click the

OK button.

To retrieve a file from the rec ycle bin, double-click on your "Recycle Bin" icon.

Click on the file you want back and select FILE - RESTORE.

9.1.1.5 ADD/REMOVE PROGRAMS

The control panel was made by Microsoft to help you add and remove programs

as well as change other settings in Windows.

"Install/Uninstall" – Use this tab to install new programs and to remove ones

that you do not want to use anymore.

- To install programs, click the Install button and follow the instructions.

- To remove programs, locate the program in the text b ox found in the lower

part of the screen, click on the name of the program, and click the

Add/Remove button.

"Windows Setup" - This tab is used to add and delete system functions.

- Accessibility

- Accessories

- Communications

- Desktop Themes

- Multilanguage Support

- Multimedia

- System Tools


9.1.1.6 SCANDISK

Sometimes hard drives get bad sectors - the "potholes" of memory storage!

Running SCANDISK will enable your machine to search each memory section. If

a bad sector is found and i f the data is still retrievable, scandisk will rearrange

the data to avoid that spot. (You can run SCANDISK on any type of storage drive

that is writeable: floppy, zip, or hard drive.)

To run Scandisk on your drive:

Start button + Programs + Accessorie s + System Tools + ScanDisk

Select your C: drive from the list of available drives for the hard drive.

Select a "Thorough" check (notice the description difference between the two

checks).

Check the "Automatically fix errors" box.

Find a nice place to relax for 20-60 minutes! This is going to take a while!


9.1.1.7 DISK DEFRAGMENTATION

A computer stores files on a hard drive similar to the way Ticket master finds

you a block of seats at a show. If you are the first to buy tickets, you c an get

any amount in any block. But as others begin to place their orders, the seating

area becomes fragmented with empty seats between blocks.

The computer works the same way. It likes to store files in continuous blocks of

memory; however, if it can't, it will store it in chunks. As you add and delete

files from your system, the memory will become fragmented with lots of small

chunks linked together. This slows down your computer when you need to

retrieve and save files.

Defragmenting your computer will allow it to rearrange the files and free up

small sections into blocks of continuous space. It is recommended that you not

defrag your system until its fragmentation is over 10%.

Approximate run time is 1/2 to 1 hour


Run Disk Defrag mentor: (this is int ended to be run after a successful Scandisk

has been run).

Start button + Programs + Accessories + System Tools + Disk Defrag mentor

Select your C: drive from the list of available drives.

A message may pop up that your hard drive does not need to be d efragmenter.

You can ignore this message if you wish to continue the process.

9.1.1.8 VIRUS CHECK

A virus is a program, which, once activated by your computer, can do serious

damage by deleting all the information on your hard drive as well as o ther

system information and make your hardware useless. These viruses are written

by computer hackers and virus programmers and others who enjoy causing

havoc for others. These viruses can be transferred to your computer by using a

floppy disk that has bee n used in another computer or even through the

Internet. Viruses are often attached secretly to other files and programs,

making them undetectable. Anti-Virus programs locate these viruses and delete

them from your computer.

Norton Anti-Virus contains a list of known viruses and searches your computer for matching viruses and deletes them. Since this list of known viruses continually changes, Norton offers updates to the virus list online through their


web page. You can take advantage of this by using the "Live Update" option and

your TCP/IP Internet account.

9.1.1.9 CLEANING THE CACHE—WEB MAINTENANCE

To load web pages faster, internet browsers temporarily store all the info and

pictures in memory so that the next time you go to that particular URL, it c an

pull the files from itself rather than having to download them again. This is

known as the "cache". After you fill up the cache, it will start deleting files to

make room for the newer ones; however, you may want to empty it yourself if

you notice sluggishness when you are online.

Open your IE browser.

Go to Tools + Internet Options.

Under the "Temporary Internet Files" section, click on the "Delete Files" button.

Do not check the box to "Delete all offline content."

Click the "ok" button.

Under the "History" section, click on the "Clear History" button.


10. SPEAKERS:

10.1 MAINTENANCE PROCEDURES:


· Check that the cables are in good condition and that they are correctly

connected to the device and power source.

· Always handle the speakers with care. Do not pull on or stress cables.

· Clean the speakers with a soft cloth.


DAILY MAINTENANCE OF SF6 OR SX6

DEVICES TECHNICIAN COMMENTS

MONITORTOUCHPRINTER

WEEKLY MAINTENANCE

DEVICES TECHNICIAN COMMENTS

MONITORTOUCHCOIN ACEPTORINTERFACE BOARDCPUSPEAKERS

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