Delta TechOps Training

Maintenance

Training at Delta

Delta TechOps Training

George Hale - Type Training

Brett Haupt - Professional Facilitation

Delta TechOps Training

Maintenance

Training at Delta

160 Million Passengers Each Year

16,000 Daily Flights Worldwide

80,000 Employees

710 Aircraft

Delta TechOps Training

Recent Changes

Delta TechOps Training

Teaching Methods

Delta TechOps Training

Delta TechOps Training

Average Retention Rates

Delta TechOps Training

Satisfied with Training?

Delta TechOps Training

Test Time

Delta TechOps Training

b

a Which line is the longest ‘a’ or ‘b’ ?

Arrow Question

Delta TechOps Training

Aircraft Type Courses for Both FAA and EASA

11 Different Fleet Types

A319/320 B747 DC 9 A330 B757 MD 88 B717 B767 MD 90

B737 B777

Specialty Courses

Safety & Environmental Professional Facilitation Human Factors

Enhanced Skills Training

Structures Composites Welding Soldering Avionics EWIS

TechOps Training

Delta TechOps Training

A319/320 A330 B737

B767 B777 B757

EASA Programs

Delta TechOps Training

Who do we select for an aircraft fleet instructor position?

• A & P License • Aircraft Maintenance Experience • Basic Presentation Skills

• Years of Teaching • Perfect Presentation Skills • No Aircraft Experience

Our Instructors

Delta TechOps Training

Instructor/Examiner/ Practical Assessor

Delta TechOps Training

We Teach Nose-to-Tail

All ATA Chapters

Delta TechOps Training

Proficiency In All Chapters

24 to 36 Months

Delta TechOps Training

Instructor / Developer

Technical Publications

Books & Manuals

In PDF File Format

Adobe

Illustrator

Adobe

Photoshop

Color Presentations &

Class Handouts

In PDF File Format

Microsoft

Publisher

Adobe

Framemaker I am responsible for all course content

Delta TechOps Training

Subject Matter Experts

Pilots and In-Flight Service

Delta Operations

Simulator Maintenance Aircraft Maintenance

How may I help you?

Delta TechOps Training

We deliver the information

to the students. . .

But

Do they understand it?

The Students

Delta TechOps Training Delta TechOps Training

Delta TechOps Training

Our students have a wide range of experience

The Students

“I’m so excited to be here!” “Been there, done that!”

Anywhere from 2 years to 35 plus years in the industry

Delta TechOps Training

4 Generations- Workforce Values

Traditionalists

Workforce Values:

• Recognition

• Conformity

• Discipline

Before 1946

Baby Boomers

Workforce Values:

• Optimism

• Involvement

• Hard Work

1946-1964

Generation X

Workforce Values:

• Skepticism

• Fun

• Informality

1965-1982

Generation Y

Workforce Values:

• Social & Networking

• Confidence

• Extreme Fun

1983-1993

Delta TechOps Training

4 Generations- Training Motivations

Traditionalists

Learning Motivation:

•Relevant to:

Organizational goals

• Public recognition

Generation X

Learning Motivation:

• Relevant to:

Personal goals

• Instructor recognition

Baby Boomers

Learning Motivation:

• Relevant to:

Career goals

• Public & peer recognition

Generation Y

Learning Motivation:

• Fast track to success

• Networking

opportunities

Before 1946

1946-1964

1965-1982

1983-1993

Delta TechOps Training

Typical Training Day- B767 Course

Classroom Lecture & Discussion

Computer Based Training

Maintenance Manual Project

Flight Training Device Visit Live Aircraft

Delta TechOps Training

Arrow Question

b

a Which line is the longest ‘a’ or ‘b’ ?

Delta TechOps Training

Maintenance

Training at Delta

Thank You!