Majestic Market Research Support Services Asia’s Largest Independent Marketing Research Firm

INTRODUCTION

What we do

• MMRSS is Asia’s Largest Independent Marketing research firm specializing in Multi-Country Studies. It is also Asia’s Largest Qualitative Research Facility Service Providerwith State of the Art Focus Group Suites across major cities in India, Asia & MiddleEast , all of which are centrally located in their respective cities.

• India’s leading primary Business Intelligence firm.

• India’s only research facility provider with state of art one way mirror facilities acrossAsia & Middle East.

• It is India’s only research facilities provider with usability testing labs services acrossall major cities.

• It is Asia’s only research facilities provider with eye tracking, usability testing andperception analyzer services across all major cities.

• Asia’s largest Independent Full Service Market Research firm with presence in countries like China, Taiwan, Hongkong, Singapore, Thailand, Vietnam, UAE, Philippines & Indonesia.

• Quality Experienced Field team presence in other countries like Saudi Arabia, Kuwait, Sri Lanka, Bangladesh, Bahrain, Oman, Cambodia, Australia, Turkey, Tunisia, South Korea, Japan, Bhutan, Nepal, Myanmar, Iran, Malaysia.

• ISO 9000 Certified

• Mutual and Long term working relationship with leading international companies from various sectors.

• More than 70 CATI stations across the Asia-pacific & Gulf.

Asia Pacific & Middle East Presence

India

China

Vietnam

CambodiaThailand

Taiwan

MalaysiaSingapore

Indonesia

UAEHongkong

Srilanka

Saudi ArabiaOman

Australia

JapanSouthKorea

Bhutan

Nepal

Turkey

Philippines

Client Servicing OfficeField Presence

MMRSS foot prints in Asia-Pacific & Middle East

WHAT DO WE DO

What do we do

Online Research Perception Analyzer

CATI & CAPI SMS Based Survey Eye Tracker

DIVING DEEPER

Qualitative Research

• MMRSS brings forth a powerful suite of QualitativeMarketing Research services to understand the depthand range of consumer attitude and behavior.

• With more than 10 years of research expertise we excelin conducting all types of qualitative researches.Routine explorations includes:

Focus Group Discussions In-Depth Interviews Online Depth Interviews & Focus Groups Extended creativity groups Ethnographic Approaches Dyad/Triad Conflict Groups

Quantitative Research• We offer various quantitative Marketing

Research methodologies salient to markets andconsumers

• We design expert quantitative research studieswith focus on research objectives, timeconstraints and quality controls. The resultsdelivered are crisp, focused and clearlyactionable

• Face to face interviews

• CATI/ CAPI

• CAVI/ SMS based/ PDA based data collection.

• Eye Tracking

• Perception Analyzer

Online Research

• We are the leading online panel provider acrossAsia with proprietary research only panels. WithSpecialized B2B & Healthcare panels we alwaysensure that the panelist are highly engaged.

• High retention of our panel members allows us torun syndicated research with ease.

• Expertise in the sampling techniques enables oursamples to be in line with the NationalRepresentative Sample

• Local presence across Asia enables us to target lowincidence group effectively and efficiently.

CATI

• We offer CATI Research Surveys with Prospects• Although the prospects that you study are not your customers, they

present huge opportunities for business growth. Our CATI marketresearch surveys prospects will help you understand their awareness,perceptions, wants and needs so you can tailor your products to meetspecific needs and create a base of future customers. Some commonareas in which such surveys are used are - advertising or marketingeffectiveness, brand research, attitude and usage studies, productdevelopment, market segmentation research, etc. With our CATI facilitieswe can offer Research studies for ascertaining:

• Industries That We Serve• Retail • Software / IT / ITES • Broadcasting • Food • Healthcare • Etc……

Levels of Customer Satisfaction Potential Customer churn

SMS Based Surveys

• We offer SMS based surveys on handheld devices

• Conduct surveys on mobile devices across locations

• Surveys designed according to the requirements of the study and geography

• Instant data collection report

• Collate and analyze data in real-time

• Create dashboards

Eye Tracker• MMRSS’s aim, promise and challenge is to develop eye tracking study

that is a combination of high accuracy and precision with unrestrainedand unobtrusive tracking that works on every research project under allconditions in an easy and automatic way.

• MMRSS eye tracking studies are:

• MMRSS has conducted eye tracking studies in:

Accurate and Precise Unrestrained and unobtrusive Capable of robust tracking Easy to use and automatic

Cognitive Studies Medical Research Vehicle Simulator In-vehicle Research Training Simulators Commercial eye tracking (web usability, advertising, marketing, automotive, etc.)

Perception Analyzer

• Respondents use wireless, hand-held device to answer questions andgive feedback during focus groups, presentations, meetings, etc. A smallwireless receiver, called a console is connected to a computer.

• Perception Analyzer software immediately tallies the results. Results areinstantly available for personal viewing or to display to respondents andviewers.

• Results collected through the use of this device are available for analysisin crosstab, graphical, and quick frequency formats. It can also beexported to Excel, PowerPoint, SPSS, in HTML, and as JPGs or PDFs forpresentations and reports.

• Uses of Perception Analyzer for:

Ad Testing Focus Group Concept Testing Product Testing Program Evaluation Meeting/Conferences/Events

Sector Expertise

Health Care Media FMCG

Auto Telecom Information & Technology

INFRASTRUCTURE

MMRSS Facilities

• State of the Art Focus Group Facilities in Indian cities (Mumbai, Delhi, Bangalore,Chennai, Hyderabad, Kolkata, Pune, Cochin and Ahmedabad).

• State of the Art Focus Group Facilities in Vietnam (Ho Chi Minh), Thailand (Bangkok),Singapore, Taiwan (Taipei), China(Shanghai), UAE (Dubai) & India.

• All situated in easy to reach Central Locations in the City with ample parking

• On Demand Global Video Streaming services are available across all the facilities.

• One Way mirrors available at all venues

• Spacious client lounge and backroom with room for 8-10 client observers

MMRSS Facilities –FGD Room (example)

MMRSS Facilities –one way mirror(example)

MMRSS Facilities –Client Viewing Room(example)

CASE STUDIES

China• Assess awareness of advanced energy technologies among General and Gynecological

surgeonse.g. Ultrasonic, RF; brands, and devices.

• Client approached this assessment using a two-pronged methods Client’s team of engineer will observe the live operation done by surgeons. 60-90min in-depth interviews of surgeon conducting the operations.

UAE/ Saudi Arabia• Leading navigation device maker and service provider wants to assess the usage and

application of navigation device in Vehicle and Mobile.• The study was conducted in Dubai & Abu Dhabi cities of UAE and Riyadh & Jeddah cities

of Saudi Arabia.• Study was conducted through in-depth interviews of current navigation device user and

those who owns device but doesn’t uses it.

India• A company wants to assess the effectiveness of print ad and its content. They want to

know effectiveness of the print Ads and execute it for further plan of action.• To fulfill the objective we use eye tracker technology where a respondent sits in front

of eye tracker and looks through the print Ad. Eye tracker catches the part of the adwhere respondent has spent maximum time watching it.

Kuwait• Automotive brand tracking study intended to measure the purchase funnel and brand

imagery of automotive brands among those intending to acquire a NEW (not used)vehicle in the next 12 months.

• 200 respondents having involvement in purchase decision needs to be covered in7days and participate in online survey.

Thailand• Leading FMCG firm wanted to launch detergent in the market. They also wanted to

assess the competitors product, it features, quality etc.• An online survey was done with more 5000 respondents across the various cities of

the market. Awareness of various detergent brands were checked along withbenefit arising from using it.

• Client’s detergent brand features & quality was explained to respondents andfeedback was taken on rating scale.

CLIENTS

Pharma

• Aventis Pharmaceuticals• Bayer• Bristol Myers• Johnson and Johnson• Pfizer• Ranbaxy• GSK• Novartis

.....these are few

Auto

• Ford Motors• Volvo• Maruti Suzuki• Tata Motors• Chevrolet• Toyota Motors

....these are few

Media

• O&M• BBC• DNA• McCann Eriksson• SONY TV• Discovery Channel• Disney World• Worldwide media group• Group M

.....these are few

Technology

• Hewlett Packard• Intel• Navteq• Microsoft• IBM• Acer• AMD• SONY• Motorola• Cisco• Data links

.....these are few

FMCG

• P&G• Unilever• Dabur• Cadbury• Godrej• Nestle• General Mills• Kellogs

……..these are few.

Thank YouMajestic Market Research Support Services Ltd.Majestic House160 A Prem Chaya Building,LBS Marg, besides Rock On boutique, Besides Taximan Colony, Kurla (West), Mumbai T: +91 2226540719

more than 15 years ofquantifying market and consumer

behaviouracross middle east and asia pacific