make culture, not war: the secret to great teams & organizations
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Fluxible Conference 2013, Talk by Teresa Brazen Video of the talk here: http://www.fluxible.ca/2014/01/video-teresa-brazen/ More org/team culture tips & methods here: http://www.cooper.com/topics/designing-culture/ “We’re way off schedule. Everyone is disengaged. No one is on board with the vision.” Sound familiar? What if you could create great products and services without all that drama? What if there was a secret to stellar team dynamics? From “Ship It Days” to immersive onboarding programs, learn about curious, compelling ways that people from every role within organizations are creating inspired cultures. Drawing from her experience as a team member, team leader, and team facilitator, Teresa Brazen discusses what constitutes a “healthy” culture, how culture impacts design teams and what they create together, and tools and techniques for fostering environments we all want to work in. Along the way, you’ll discover how uniquely well-suited designers are to creating culture change if they adapt the methodologies already in their arsenal. If you lead a team, want to lead, work remotely, build stuff, wrangle people daily, or just want to learn about invaluable techniques for cultivating inspired team culture this talk is for YOU.TRANSCRIPT
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 1
MAKE C LTURE NOT WAR The Secret to Great Teams & Organizations Fluxible 2013 @TeresaBrazen
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 2 Image by IvanWalsh.com, Flickr Image by Tara R, Flickr Image by PROYECTO AGUA** /** WATER PROJECT, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 3 Image by IvanWalsh.com, Flickr Image by Tara R, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 4
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How is your work culture affecting you? What culture is + your role in it
Is your team culture “healthy”? 4 characteristics of healthy culture
How can you make it better? 4 steps to designing culture + example practices
How is your work culture affecting you?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 6
Culture [kul-cher]
The values + practices of your project, team, or organization.
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 7
Culture [kul-cher]
The values + practices of your group, team, or organization.
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 8
Culture [kul-cher]
The values + practices of your group, team or organization.
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 9
culture currency =Image by IvanWalsh.com, Flickr
+ retention + creativity
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 10
=Create the
psychological space for creativity
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Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 12 Image by JasonLangheine, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 13
Don’t let your culture hold you hostage
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 14
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[Recap]
Culture = values + practices Culture affects creativity You impact culture Be the first domino
Is your team culture “healthy”?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 16
Look up Success by Design model
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 17
Vision
Image by Pragmagraphr, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 18
Autonomy
Image by peterwmdavis, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 19
Inspiration
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 20
Chemistry
Image by moonlightbulb, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 21
Look up Success by Design model
[Recap]
Vision Autonomy Inspiration Chemistry
Can you make it better?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 23
Use tools you already have in your back pocket.
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 24
Look inside Look outside Define vision Create practices
Treat culture like a design challenge
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 25
Look inside
What is your culture DNA?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 26
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 27
Look outside
Who is getting culture right?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 28
What are the ten things we should be doing next?
PracJce from Walter Issacson, Steve Jobsimag
Vision
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 29 Image: Annie Mole, Flickr
Autonomy
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 30
“We're looking for crazy ideas. We use kids to find those ideas, because they know how to talk without their thinking getting in the way.”
Founder, Markus Mettler
PracJce from Robert SuOon, Weird Ideas that Work
Interject variance into your process.
Inspiration
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 31 Image from Odonata98, Flickr
Chemistry
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 32
Define vision
Who do you want to be?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 33
Image: WLT Photography
Image from jorgempf, Flickr
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 34
Create practices
How do you get there?
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 35
+ Start. + Experiment. + Seek allies. + Share your wins. + Recalibrate. + Keep going. + Be the first domino.
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 36
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[Recap]
Look inside Look around Define vision Create practices
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 37
Create a culture of creating culture
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 38
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Culture = values + practices
Healthy culture = strong work Vision, autonomy, inspiration, chemistry
YOU have the power to impact culture Look inside > look around > define vision > create practices
Make Culture, Not War: The Secret to Great Teams & Organizations, Teresa Brazen ©2013 39
Thanks! @TeresaBrazen [email protected] www.Cooper.com www.TeresaBrazen.com