make service the - bc museums...
TRANSCRIPT
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Virtual Collaboration:
A How-to Primer
BC Museums Association October 27, 2015 with: Ben Ziegler [email protected] www.collaborativejourneys.com 250-516-3936
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?
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Agenda
1. Virtual
Communications
2. Virtual Frameworks and Tools
3. Virtual Facilitation
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The word ‘Communication’ is derived from the Latin word
‘Communis’ which means to make ‘Common’
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Did we make common?
Source Receiver Message
Medium
Making common – In Real Life and Virtual
Action Intent Effect
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“The single biggest problem in
communication is the illusion that it has taken place.”
(George Bernard Shaw)
Image source: wikipedia
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Intent
Action
Effect
Email Text
Internet Chat
Phone Video chat In-Real-Life
Asynchronous Channels
Synchronous Channels
Feedback
Private Public
Intent
Effect
Action
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Source: UCLA study on how audience learns during a presentation
Virtual dilemma
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Verbal Non-verbal
In Real Life
Virtual squeeze
(words, tone of voice) (body language)
Verbal Non-
verbal
Add capacity?
Verbal and Non-verbal
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Add:
Emotive language Visuals
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High-context communications in a low-context virtual world
Photo: Ed Yourdon on Flickr
Virtual dilemma
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High-context
Low-context
High-context
Low-context
High-context
Low-context
In Real Life
Virtual pull
Add context?
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1. Improve signal quality
Create context of connection
2. Signal more
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http://youtu.be/Xw9SE315GtA
Ratio of Positive:Negative Signals
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“The more virtual we get, the more ritual we need” @ChipConley
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Source: Unify.com
Personal (non-business) conversation
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Source: 2015 Nonprofit Communications Trends Report: www.nonprofitmarketinguide.com
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Application
Emotion
Visualization
Message amplification
Message frequency
Ratio of Positive : Negative messages
Website?
Emails?
Social media?
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Pre-conditions for effective communications
1. Language 2. Culture 3. Environment
Areas of commonness
Image: drawingoutideas.com
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Participants
Cyberspace
Facilitator
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Water cooler
Shared calendar
Seeing is believing Cyberspace
In the loop
All out in the open
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Virtual Toolbox (Lightweight example)
Requirement Common Tool(s) *
Shared Calendar Schedule Google, Doodle (poll)
Seeing is believing
Shared screen Skype, Webex, Adobe
All out in the open
File management
Dropbox
In the loop Communications Email, Teleconference, Basecamp (project mgt)
Water cooler Social (persistent)
Facebook, LinkedIn, Yammer
* Free or low-cost, monthly fee
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File Repository Co-working documents
(real-time)
Audio, video, screen share, chat, whiteboard, breakout
rooms
Enga
gem
en
t f
eatu
res
Cyberspace
Facilitator Participants
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Asynchronous or Synchronous?
Cyberspace
Before Virtual
Meeting After
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Progression of communication
Email (80%)
IM (15%)
Phone (5%)
Response Time Slow Fast
(Virtual Teamwork example)
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In what work scenarios might it be better to meet and collaborate virtually instead of in-person?
(assume you have a choice: meet virtual or in-person)
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Actions Enabling Tools
Before the meeting
The (virtual) meeting
After the meeting
Virtual Process
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People (Who)
Process (How)
Content (What)
Time
Channel (How)
Planning Virtual Meetings
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80/20 Rule for Virtual Meetings
Audio Share screen
Chat
Video
Audio Share screen
Chat
Video Whiteboard
Breakout groups
80
20
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Problem-solving
1. Jot down 3 problems re: running virtual meetings
2. Choose 1 & summarize
3. Ask for solutions
4. Repeat steps 2 & 3
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Photo: pagedooley on flickr
Virtual dilemma
Less: • People • Agenda • Clutter
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Monolog vs. Dialogue
Source: Unify.com
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Virtual Dilemma: More or less control?
Photo: mrhayata on flickr
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Giving up some control (as meeting facilitator)
Face-to-face meeting
Virtual meeting
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Technology is always a barrier
Virtual dilemma
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Over-familiarize yourself with the technology
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“Astronauts are taught the best way to reduce stress is to
sweat the small stuff.” (Cmdr. Chris Hadfield)
What if…?
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How can you help others be more (virtually) productive?
@ home? @ office?
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Baker’s Dozen
What are 12 benefits of applying what you’ve learned today?
Photo: cafemama on Flickr
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Contact: [email protected] www.collaborativejourneys.com @benziegler (Twitter) 1.250.516.3936 (m)