Supervisor Brown Bag SeriesMARCH 5, 2013

From Beginning to Endand In-Between

Making a positive impact on employee engagement at every stage of the employment cycle

What is engagement?

Engagement is the process of leading people by enabling them to want to do whatever is necessary to ensure the continuous high performance and success of the organization.Scarlett Surveys International

3. Actively Disengaged: employees aren’t just unhappy at work: they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged coworkers accomplish.

The Three Types of Employees1. Engaged: Employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward.

2. Non Engaged: Employees are essentially “checked out.” They’re sleepwalking through their workday, putting time—but not energy or passion—into their work.

Supervisors are

…when it comes to employee

STEPS OF THE PERFORMANCE MANAGEMENT PROCESS:

Why Engaged Employees Stay

1. Effective Communication with supervisors and colleagues

2. Fun and stimulating work environment3. Professional Growth opportunities4. Recognition for good performance

“It takes far more energy to improve from incompetence to mediocrity than to improve from first-rate performance to excellence.”

-- Peter Drucker

Why Engaged Employees Stay

1. Effective Communication with supervisors and colleagues

Supervisor’s Role…BUILD TRUST

Building Trust

“Remember, when you were made a leader, you weren’t given a crown, you were given a

responsibility to bring out the best in others. For that, your people need to trust you.”

-- Jack Welch, former CEO, General Electric

Building Trust

Think of someone at work with whom you have a high trust relationship

• What is it like to work with this person?

• What is communication like?

• How long does it take to get things done?

• What kind of results are you able to achieve?

Building Trust

Think of someone at work with whom you have a low trust relationship

• What is it like to work with this person?

• What is communication like?• How long does it take to get

things done?• What kind of results are you able

to achieve?

Why Engaged Employees Stay1. Effective Communication with supervisors and

colleagues (Trust)2. Fun and stimulating work environment

Supervisor’s Role…– Facilitate a healthy environment: Everett Clinic video– Be clear about performance expectations– Take action with disengaged employees

Why Engaged Employees Stay

1. Effective Communication with supervisors and colleagues

2. Fun and stimulating work environment3. Professional Growth opportunities

Supervisor’s Role…Be intentional about training and development

Be Intentional aboutTraining and Development

• Set SMART goals

Be Intentional aboutTraining and Development

• Provide support to facilitate progress– Many resources available through SCSU Office of

Human Resources• Tuition Waivers• Training Grants• MnSCU training• Training Tuesdays• Staff Development Conference• Others – Visit HR

Why Engaged Employees Stay1. Effective Communication with supervisors

and colleagues2. Fun and stimulating work environment3. Professional Growth opportunities4. Recognition for good performanceSupervisor’s Role…Recognize good performance!

Recognize Good Performance

• Regular verbal feedback• Annual performance reviews• Monetary awards (limited at SCSU)• Non-monetary rewards