making change human - andy swann #wtrends

Making Change huMan

© BDG architecture + design Ltd 2015.

BDG_Transition_Programme_Overview_160728© BDG architecture + design Ltd 2015. 2

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about bDg 4ConneCting PeoPle with Change 7SeeDing anD SPreaDing iDeaS 15our aPProaCh to Change 20

BDG_Transition_Programme_Overview_160728© BDG architecture + design Ltd 2015.

about bDg


about bDg

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about bDg


BDG architecture + design, part of the WPP Group, is an award winning, international architecture and design consultancy focusing on strategy, architecture, design and change management for corporate, public sector and education clients.

Our approach starts and ends with people. We use research, creative process and technology to define spaces and programmes that inspire.

We know the value of connecting people with their work and workplace and recognise the impact that even the most carefully-planned change has on those it affects. Our uniquely human approach to change management smooths any workplace transition, using cross-disciplinary expertise to engage and inspire.

Our transition management work is based on our process of

DISCOVER – IMAGINE - CREATE

which uses a combination of tools and techniques that include aspects of psychology, communication, creativity, facilitation, strategy and collaboration, to reframe and inspire from an appreciative inquiry perspective. This approach creates unique and impactful programmes that increase the positive adoption of all types of workplace change.

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about bDg



ConneCting PeoPle with Change

8

Connecting People with Change


Successful workplace change can be a major challenge, with lots at stake. when it’s managed effectively and includes everyone, it becomes a major opportunity.

Organisations that evolve effectively gain a major competitive advantage. Inspiring your people to transition positively to new working environments and approaches - before, during and after the change, will allow them to thrive.

Workplaces are first and foremost about creating the place and space for people to thrive. Helping them to positively understand, anticipate and own the change creates more than a successful transition, it inspires them to succeed – and enjoy doing it.

65% of change projects fail to meet their objectives.Making Change Work, IBM, 2008

70% of change programmes fail.Successful Change Leaders, D Miller, Journal of Change Management, 2002

30% of change programmes succeed.Leading Change, John Kotter, 1996

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PeoPle

teCh

PlaCe aCtionS inFo

harness the power of your teams by making the transition a positive, enjoyable experience for everyone involved.

Change affects people. An effective transition programme includes and inspires them, maximising positive outcomes.

The secret is bringing your people with you on the journey. Answering questions, reassuring, taking input, inspiring, educating and giving ownership all helps to remove the uncertainty and face the change in a productive way.

By thinking systematically, creatively and adding innovation to the way you handle workplace transition, you can maximise its success.

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harness the power of your teams by making the transition a positive, enjoyable experience for everyone involved.

Change affects people. An effective transition programme includes and inspires them, maximising positive outcomes.

The secret is bringing your people with you on the journey. Answering questions, reassuring, taking input, inspiring, educating and giving ownership all helps to remove the uncertainty and face the change in a productive way.

By thinking systematically, creatively and adding innovation to the way you handle workplace transition, you can maximise its success.

PeoPle

teCh

PlaCe aCtionS inFo

PeoPle are the keY Variable.

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workplaces appeal to human needs.

SeCuritY autonoMY belonging

aChieVeMent StatuS PurPoSe

http://workplaceinsight.net/the-six-things-all-people-need-from-their-workplace/

workplace changes affect human needs.

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SeCuritY belonging

StatuS

agile working

belonging

PurPoSe

brand

autonoMY

aChieVeMent PurPoSe

Culture

13



People are motivated/ demotivated by impact.

teaM SelFCuStoMer CoMPanYSoCietY

Change creates impact.


SeeDing anD SPreaDing iDeaS

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Seeding and Spreading ideas


ShoCk

Denial

FruStra-tion

DePreSS- ion

eXPeriMent

DeCiSion

integration

tiMe

kübler-ross Change Curve

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INNOVATORS EARLY ADOPTERS EARLY MAJORITY LATE MAJORITY LAGGARDS

ChaMPionSFenCe-SitterS

unConVinCeDtiMe

adoption Curve

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Create space for change through openness, trust and two-way communication. turn fear into positive impact across your workplace.

A programme that drives success beyond the change itself, focused positively on:

who: Everyone affectedwhY: Reasons for changewhat/ how: Understanding the change itself

Supporting you in just the right way to succeed with an approach designed to seed ideas and spread them positively through the people affected by the transition.

Champions

Fence-Sitters

unconvinced

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Start enD

ChaMPionS

FenCe-SitterS

unConVinCeD

our aPProaCh to Change


our aPProaCh to Change

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our approach to Change


the evolution of your workplace creates a transition as individual as your organisation and the people in it.

Create a change programme to match. inspire success, with a people-focused approach designed to fit the scale, time and budget parameters of your workplace evolution.

Every programme is planned carefully to:

• Support a smooth transition• Win over hearts and minds• Spread the word• Drive positive adoption

Give your organisation the opportunity to take a major leap forward.

DiSCoVer iMagine Create

the best of what is. what Could be. Make it happen.

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PrePare inForM engage reFraMe inSPire

Discover imagine Create

Create a staged programme that connects people with their work and workplace.

Working theough a transition in planned stages creates human connection in a logical way, spreading ideas without overwhelming.

An appreciative inquiry perspective works to foster positivity, ownership and provide personal context to the wider workplace transition.

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PrePare

Reasons MapCurrent MoodTransition MapTransition TeamProgramme Plan

well PrePareD

inForM

eVerYone inVolVeD

2-Way ConversationsCirculate Plan

Transition BrandFeedback ChannelsChampion ActivationEvent Programme

Stakeholder Meetings

Setup

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engage reFraMe inSPire

uniVerSal ownerShiP new PerSPeCtiVeS MaXiMiSe iMPaCt

Promo MaterialsEmail/ ESM Marketing

Run EventsInteractive ActivitiesGamified Exercises

Internal Brand Experience

Onsite EventsRethinking WorkMock-Up Zones

About MeWorkspace Training

Creative Experiences

Unleashing WorkCelebrating PeopleWorking Out Loud

Transition FeedbackExternal Invitations

Welcome Packs

Delivery

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PREPARE iNFORM ENGAGE REFRAME INSPIRE

ShoCk

Denial

FruStra-tion

DePreSS- ion

eXPeriMent

DeCiSion

integration

tiMe

DeliverySetup

Speed the transition, flatten the curve.

Discover imagine Create

© BDG architecture + design Ltd 2014. This document and the ideas incorporated herein, as an instrument of professional service, is the property of BDG architecture + design Ltd and is not to be used or reproduced in any manner whatsoever, in whole or part for any other project without prior written permission from BDG architecture + design Ltd.

making change human - andy swann #wtrends

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