making every contact count – action across arden berni lee, consultant in public health
TRANSCRIPT
Making Every Contact Count – action across Arden
Berni Lee, Consultant in Public Health
• Progress by NHS• Wider partners in Coventry• Wider partners in Warwickshire• Resources to support delivery
Overview
• Taken a whole systems approach to delivery of MECC across Arden
• NHS -UHCW,GEH, SWFT, CWPT• Organisational Readiness achieved • Organisational sign up at board level • Board level & implementation leads / training plans in
place
What is happening locally ?
CCGs /Primary Care
• Work is being taken forward with CCGs• MECC in System Plan/H & WB Strategy • Covered in contracts within quality schedules• CQUIN development in working progress
MECC Embedded into policies, procedures & training
• New staff induction• Job Descriptions• Integrated into National Child Measurement
Programme (NCMP)• Integrated into NHS Health Checks
Implementation –Staff Engagement
• Achieved engagement of key groups, FNP, Midwives, Health Visitors, Primary Care staff, Carers, Dentist, pharmacist
• Train the trainers delivering face to face training within organisations
Systems & Mechanisms
• Established Arden wide group to coordinate plans and delivery of MECC
• Comprehensive communication plan developed in partnership with Trusts
• Monitoring mechanisms or number of staff trained & delivery of MECC established
• Evaluation of the E-learning package
Coventry Local Authority
• Board level sign up & training plans in place• Train the trainers trainedPriority Groups identified as:• Adult Social Care (250)staff• Early Years & Youth Service (350) staff• Community Development staff (Neighbourhood
action- 15/Employement Advisors -40)• Elected Members- briefing session• Pilot- Library services (Foleshill and Bell Green)
MECC embedded into policies, procedures & training
• “Promoting Health at Work” training provided to CCC managers
• Contact Centre staff induction and update training
• New member induction• CHESYA Award assessment process• CAF “Troubled Families” • New Foster carers training
Wider Partners / Voluntary Sector • Coventry Partnership offered E-learning to
voluntary sector staff, wider partners (Police, Fire, Housing)
• Social care provider forum (mixture of internal and external social care providers)
• Briefing sent to Independent sector/private providers
• Commissioning face to face training (Jan -March 13)
Warwickshire Pilots
• Healthy living pharmacies• Warwick housing officers training pilot• NHS Health Checks – North Warwickshire
Strategy
Banner Pens
Posters
Z-cards Conversation Cards
Training
• E-learning• Training the Trainer• Face to Face
Face to Face Training 16th January 2013 1:00 – 4:00 Dame Ellen Terry Suite16th January 2013 5:30 – 8:30 Dame Ellen Terry Suite
17th January 2013 10:00 – 1:00 Committee Room 317th January 2013 2:00 – 5:00 Dame Ellen Terry Suite
12th February 2013 1:00 – 4:00 Dame Ellen Terry Suite12th February 2013 5:30 – 8:30 Dame Ellen Terry Suite
13th February 2013 10:00 – 1:00 Committee Room 713th February 2013 2:00 – 5:00 Dame Ellen Terry Suite
18th March 2013 1:00 – 4:00 Diamond Room 218th March 2013 5:30 – 8:30 Diamond Room 2
19th March 2013 1:00 – 4:00 Diamond Room 219th March 2013 2:00 – 5:00 Diamond Room 2
Train The Trainer Sessions15th January 2013 10:00 – 3:00 Venue TBC
13th February 2013 10:00 – 3:00 Venue TBC21st February 2013 10:00 – 3:00 Venue TBC
5th March 2013 10:00 – 3:00 Venue TBC20th March 2013 10:00 – 3:00 Venue TBC
Evaluation
• Supporting SHA monitoring and reporting• Supporting implementation of successful SHA
innovation bid being undertaken by UHCW to capture MECC impact (Impression Survey)
• Locality focus• Partnership approach• Share available resources• SPA/NHS 111 - access lifestyle services
Taking MECC forward
Thank you