making feedback work in your teams
TRANSCRIPT
Making Feedback Work in your Teams Sumeet Moghe, Director - Workplace LearningThoughtWorks
Making feedback work
Show of hands
Who likes to grow in their jobs?
Imagine...
Everyday growth
The secret...
Feedback
Which Agile practices manifest the value of feedback?
Practices designed to...
improve software
How about...
improving people?
Giving FeedbackReceiving Feedback
Questions andresources
Our Agenda
Giving Feedback
Be an Art Critic
Step1:Draw a picture representing your
home or team.
Step 2:Exchange sheets with your neighbour.
Step 3
Strengthen
Confidence
Reflection
Step 4
Improve Effectiveness
Reflection
Fear Less
Step 5
Make changes
Reflection
“The meaning of your communication is the
response you get.”
Giver’s Fantasy
Ladder of Inference
A true story...
Pravin Pandit
Pravin was upset
Pravin’s boss• didn’t catch up with him• gave his project to Akash• interacted positively with Akash
Lisa Lorn (Pravin’s boss)
Has no idea...
Pravin decides to give feedback...
I can’t trust you!
I can’t trust you!
I can’t trust you! Yes, you can!
I can’t trust you!
You play favourites!
Yes, you can!
I can’t trust you!
You play favourites!
Yes, you can!
No, I don’t!
I can’t trust you!
You play favourites!
You don’t care for me!
Yes, you can!
No, I don’t!
I can’t trust you!
You play favourites!
You don’t care for me!
Yes, you can!
No, I don’t!
Yes, I do!
What went wrong?
FWhere Pravin focussed
FWhere Pravin focussed
FWhere he should have focussed
How and When
Our Model for Feedback
Your observation
+How you felt (impact)
Your observation
+How you felt (impact)
Fundeniable!
Your observation
+How you felt (impact)
Fundeniable!
Fundeniable too!
An example...
WhEN you Don't Catch up with me regularly, it makes me feel that
you don't care for me.
I'm sorry about that.
I assure you this isn't
deliberate. Let's set
up weekly meetings
now!
Much better, huh?
The best time
Incident 1
When will you give feedback?
Incident 1 Incident 2
When will you give feedback?
Give Feedback...
as close as possible...
to the first incident.
Incident 1 Incident 2
When will you give feedback?
Incident 1 Incident 2
When will you give feedback?
Ffeedback
Incident 1 Incident 2
When will you give feedback?
FfeedbackF
ask if it’s a good time!
Before you make judgements...
Give Feedback
Top Tips
There’s no
negative feedback
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permission
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permissionFollow the model
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permissionFollow the model
Brainstorm solutions
Giving FeedbackReceiving Feedback
Questions andresources
Our Agenda
Receiving Feedback
Ask for
Feedback
It encourages...
2 way communication
Don’t defend
Feedback is like a gift
Your critics are the ones telling you they still love you.
- Dr. Randy Pausch
“
”
Seek
clarifications
Especially...
to understand feedback
Lastly...
Take action & Follow up
Show your commitment
Ask how you did
Giving FeedbackReceiving Feedback
Questions andresources
Our Agenda
Questions andresources
First things first
An elearning module
Learning Resources
Patrick Kuathekua.com/atwork
Questions?
Sumeet Moghelearninggeneralist.com
sumeet_moghe
Thank You!
