making informed decisions on it training and certification
DESCRIPTION
TRANSCRIPT
Making Informed Decisions on IT Training & Certification
Nicola ParkBusiness Development Manager, CompTIA
June 2012
The UK IT Skills Gap in 2012
Mismatch between available technologies and the skills to support them
The UK IT Skill Gap in 2012
IT Support Requirements
IT Staff Skills & Training
Scope of the Skill Gap
110,400 new entrants into the IT and telecoms industry required each year
51% expect the number of IT technicians in their organisation to grow
66% of IT professionals find it challenging to recruit the IT talent they need
43% of all UK businesses saw skills gap widen
47% blame fast pace of technology change
Where to Focus IT Training
Security
£27bn annual cost to UK businesses
90% of organisations struggle to recruit security talent
Where to Focus IT Training
Networking & Infrastructure
100% of businesses see this as a
business priority
44% are still seeing a growing skills gap in this area
Cloud is underpinned by reliable powerful networks
Where to Focus IT Training
Data Centres
90% of IT decision makers will grow data centre footprint in next 12 months
Cloud will create 300,000 new jobs by 2015. Who will be qualified to fill them?
Where to Focus IT Training
Mobility
69% of small businesses see mobility as key to growth
Integration of new mobile devices requires specialist IT skills
Closing the Skills Gap
New hires + education for employees = strongest returns
Planning & Delivering Learning Programmes
Ensure learning programmes have maximum impact
Competency mapping– Where are the skills gaps?– Take into account your
business’ objectives– Only 28% have a formal
mapping process in place
Planning & Delivering Learning Programmes
Build the learning programme through training & certificationNearly 50% of employers think
certification breeds more productive technical
workforce
More than 55% of employees recognise certification offers
them improved career
opportunities
Achieving Employee Buy-In
Decide on traditional classroom, e-learning or blended approach
Make it engaging
Demonstrate true investment in people
Achieving Management Buy-In
Make the business case
Not just about immediate cost
Connect the dots between IT training
& corporate strategic direction
Demonstrate long-term tangible
benefit
Build a partnership between
management & IT
Case Study: ING
85 million customers
+ 107,000 employees
+ €1.3 trillion in assets
→ The bank needed to move to the cloud
Case Study: ING
Goal: Build awareness and competency before the technology implementation
Challenge: Educate large number of employees in short timeframe about cloud
Case Study: ING
Approach: Engagement using innovative & interactive delivery methods
Kick-off video message from CTO
Awareness programmes for business managers
Cloud Certification for IT professionals
Specialist technical training for cloud IT team
‘Essential Cloud Book’ for all staff
Simulated game – ‘Cloud Challenge’ released to all staff
Case Study: ING
Outcomes:
1500 people trained
A rapid understanding and acceptance of the cloud by the IT workforce and business users
ING success in the private cloud
ING preparing to explore the public cloud
Summary
Mismatch between technology and
skills
Technology change will continue; skills programmes need
to keep up
Learning programmes need careful planning
and analysis
Certification is not the same as
training; both are needed
