MAKING MOBILE PRODUCTIVITYA REALITY

MARKETING RESEARCH

EMPLOYEE ENGAGEMENT

A WORLD OF INSIGHTS

Research

Services

Presented April 2013 on behalf of

MAKING MOBILE PRODUCTIVITYA REALITY

Critically30%

Very51%

Somewhat13%

Not very4%

Not at all2%

How strategically important is it to provide employees with enterprise-grade productivity apps that allow them to work anywhere, anytime, on any device?

3MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

The majority of respondents place a high level of strategic importance on the ability to provide relevant employees with anywhere/anytime mobile access to enterprise-grade productivity applications.

Have cloud-based solution in place

Have non-cloud solution in place

Have plans to deploy cloud-based solution

Have plans to deploy non-cloud solution

No plans but researching/considering solutions

No plans and not researching/considering solutions at this time

21%

25%

12%

6%

25%

12%

Has your organization adopted a solution that provides employees access to enterprise-grade productivity applications anywhere, anytime, on any device?

Those planning to provide employees with anywhere/anytime mobile access to enterprise-grade productivity apps are twice as likely to evaluate a cloud-based versus a non-cloud solution.

4MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

0%

1-24%

25-49%

50% or more

2%

34%

26%

38%

Most respondents indicate at least a portion of workers would benefit from the use of enterprise-grade productivity applications anywhere, anytime on any device.

What percent of your workforce would benefit from the ability to utilize enterprise-grade productivity applications anywhere, anytime, and on any device?

5MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

Burdened with too many manual/time intensive tasks

Skill set and human capital scarcity

Overworked employees

Challenges dealing with environment complexity

High turnover

Other

None of the above

55%

45%

42%

32%

12%

5%

16%

Other mentions

Technically illiterate users

No IT department

Available funds

Business users lack process discipline

Which of the following general pain points does your IT department currently experience with regularity?

The burden of manual tasks is a top pain point for IT currently, as are skill sets and human capital scarcity and overworked employees.

6MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

Extremely 8%

Very19%

Somewhat59%

Not very10%

Not at all4%

How challenging would be for your IT department to deploy and support enterprise-grade productivity apps for employees anytime, anywhere, and from any device?

Most respondents would be somewhat challenged to deploy and support a solution that enables anywhere/anytime mobile access to enterprise-grade productivity apps.

7MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

Wholly-owned data

Financially guaranteed reliability

Data location and access transparency

Baked in best-of-breed security

Demonstrated experience as enterprise application leader

Automated updates

Independently audited for compliance

Other

None of the above

82%

58%

55%

55%

54%

50%

44%

5%

4%

Other mentions

Less expensive than on device software

Ease of use and single sign on

High confidence in HA and DR

Rich, business-oriented feature set

Remote file server access

How challenging would be for your IT department to deploy and support enterprise-grade productivity apps for employees anytime, anywhere, and from any device?

Control over data ownership is considered most critical in anywhere/anytime mobile access to enterprise-grade productivity applications.

8MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

Methodology and Research Objectives

Sample

Field Work March 22, 2013 – April 5, 2013

Total Respondents 105

Qualifiers Employment at a company with between 50-499 employees; Involved in IT purchases (beyond determining requirements)

Audience IDGE Research Panels

Collection Online Questionnaire

Number of Questions

6 (excluding screeners and demographics)

Method

Survey Goals

9MAKING MOBILIE PRODUCTIVITY A REALITY A WORLD OF INSIGHTSResearch Services

To explore the strategic importance of giving employees access to enterprise-grade productivity applications anywhere, anytime on any device, and the progress made toward making this a reality. More specifically, we examine the pain points that could potentially be eased by leveraging enterprise-grade mobile productivity applications, the level of challenge IT associates with deploying these applications, and the criteria deemed most important when evaluating an outsourced, cloud-based enterprise-grade productivity solution.

Total Respondents Organization Size

Job Title Breakdown Involvement in IT Purchase Decisions

10PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services

Respondent Profile

105

Executive IT Management0 16%

IT Management 31%

IT Professionals 7%

Business Management 39%

Other 7%

250-499 employees 30%

50-249 employees 70%

Determine the business need

Determine requirements

Evaluate solutions

Recommend and select vendors

Sell internally

Approve/authorize expenditures

67%

71%

81%

76%

34%

50%

IDG Research Services specializes in marketing and media-related research for technology marketers. As a division of International Data Group (IDG), the world's leading technology media, research, and event company, IDG Research Services brings the resources and experience of a large, global company to its clients in the form of a small, customer-focused business. For more information please visit our website.

Janet KingGM/Vice President

Office: 207-847-9377Fax: 207-847-9373

Email: janet_king@idgresearch.com

11PRODUCTIVITY IN THE CLOUD A WORLD OF INSIGHTSResearch Services