making people safer

Making people safer1

Making people safer 2

❖ Three lines of business:

o AURALL, Communications recording

o ALERT24, Crisis management and

emergencies

o ZEUX, TEM Platform.

❖ Present in Spain and internationally:

o EU, LATAM, Projects in Russia, Turkey and

Maghreb.

❖ R & D own with product development

❖ ISO 9001:2008 Certifications

❖ Some of the key customer references belong to

strategic sectors such as transportation, security,

finance and industry.

❖ Presence in AENA / Enaire with an installed base

of more than 20 systems in different airports and

centers of navigation / tower.

VOID Sistemas has been a technology provider for more than 20 years for critical

communications environments, control centers, the public sector, industries and corporations.

ALERT24

ALERT24 Is the leading solution for crisis

management and emergency message notification

❖ ALERT24 Is oriented towards organizations where safety and continuity are

key to the development of the business or operations.

❖ It executes the communications phase during a crisis by sending automatic

multi-channel emergency messages.

❖ Interconnects and coordinates the groups and people in the face of the

different risks and threats identified in the organization's security plans

❖ It allows analyzing and improving crisis management by measuring the

time of communication and response time of different groups and individuals.


Why choose ALERT24?

Valid for any type of organization, country and security plans.

Solution in the cloud with high availability (99.98%) multi-tenancy

(instance ALERT24 and independent communications resources for each

client).

On-premise solution, integrating with the available voice, PBX and radio

infrastructure.

Information security, datacenter georedundado with interconnection

with voice carriers in numerous countries. Supplier Certification 27001.

Integrated Crisis Management Solution

- Alerts, Incidents, Emergencies

(Cisco CTG hybrid cloud infrastructure)


ALERT24

Continuity and coordination of people

ALERT24 Is the necessary solution in organizations to ensure the continuity and

coordination of people and / or systems against critical situations through the

implementation and control of defined security protocols.


Management and execution of defined action protocols against threats and risks in

emergency plans

Notification of emergencies with the issuance of multi-channel alert messages to

different groups

Analysis of control reports and result of issued alerts.

Measurement of times

Monitoring incidents issued controlling the status of the

issue or response

ALERT24

Application sectors

ALERT24 Is used in all types of sectors, both productive, public services or security.

Industrial Airports

Ports

Distribution

Storage

Transport

Logistics

Critical infraestructures

Energy

Mining

Security

Conrtol C.

Emergency Hospitals

Shopping Centers

Business Penitentiary


ALERT24

Integrated solution for critical situations

ALERT24 Is an integrated crisis management platform that is composed of three main

systems

• Crisis management and industrial emergency

• Business Continuity (BCM, IT)

Alert Management (risks and threats)

Incident management (control centers)

Emergency management (public sector)

AM

IM

EM


ALERT24

Alert management (risks and threats)

AM

8

Alert Managment (risks and threats)

❖ ALERT24-AM allows to represent the risks and potential threats defined in the Self-

Protection Plans with different alert levels.

❖ When a risk situation is activated, ALERT24-AM uses the communication channels for

the massive or segmented exchange of information to the people involved.

❖ Allows to manage critical situations in a reliable and systematic way until its

completion, making measures that feed crisis indicators for later analysis.

Alert

Management

AM

The goal of ALERT24-AM is to minimize the impact of risk

by establishing effective communications


ALERT24

Why is ALERT24-AM necessery? AM


▪ ALERT24-AM allows to release the resources dedicated to the communication of each

alert.

▪ Mass mailing of messages in the shortest possible time confirming the delivery and

reception.

▪ When it is necessary to communicate with a large number of recipients, it would not be

possible to complete the consignment "by hand" in a reasonable time for a crisis situation

▪ Standardized messages with homogeneous information controlled by the organization.

ALERT24

❖ ALERT24-AM is used in

the active phases of the

crisis cycle (prevention,

incident, analysis)

recording data for

verification and

improvement of the safety

plan

❖ Each organization can

represent with all the

threats, risks or

vulnerabilities that it has

identified in its plans using

ALERT24

❖ For each risk, different

levels of emergency alerts

can be defined

Application Phases

BEFORE

DURING

AFTER

AM


DEFINITION

Identification of threats, risks and vulnerabilities

DOCUMENTATION

Emergency plans, self-protection,

communication

PREVENTION

Drills, tests ofemergency personnel

INCIDENTS

Incident management, mass mailing of alerts and response control

POST ANALYSIS

Reports, timing and response, audits

ALERT24

ALERT24-AM allows to define an unlimited

number of alerts according to the risks that are

identified and with different levels. Emergency

messages are defined and sent for each situation

to a number of unlimited recipients by the

selected communication channels

Alert management (threats and risks) AM


ALERT24

Radiocommunications, PPT, speaker, audio

ALERT24-AM sends alert messages using multiple communication channels in a

concurrent and massive way to all defined recipients

Multichannel alerts broadcast AM

Self-Protection Plans

And Emergency

Communications from

Voice GPRS/GSM/2G

IP Communications

3G/LTE/4G

SMS messages Fixed and mobile telephony

Apps smartphones, email, social networks

PPTCommunications

two-way radio, audio

Integration SI

Industrial, GISCrisis Management

Center


ALERT24

❖ ALERT24-AM sends alert messages to all defined (unlimited) recipients in bulk using

one or more concurrent communication channels with the possibility of receiving the

confirmation / status of the sent message.

❖ Voice / GPRS / GSM / 2G communications to make voice calls to landlines and

mobiles, SMS or fax messaging.

o Over 200 simultaneous calls / min | From 50 simultaneous SMS / sg (service)

o TDM Communications (E1, FXO, FXS), VoIP (SIP) (on-premise)

o TTS multilingual (Arabic, German, Bulgarian, Cantonese, Catalan, Czech, Danish, Dutch, English, Finnish, French, Galician, Greek, Hebrew,

Hindi, Hungarian, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese , Russian, Slovak, Swedish, Thai, Turkish, Valencian, ...)

o Retries and priority in configurable communications.

Broadcasts alerts via voice and SMS channels AM

The rate and frequency of

sending alert messages is

multiplied in the face of

communication by operators in

a traditional way

Alert 1

Alert 2

Sending multiple simultaneous alerts


ALERT24

❖ IP / 3G / LTE / 4G communications with / without information that improves

the content of the message that the recipients receive (plans, instructions,

images, ...)

o Sending emails.

o Sending Alerts (push) to smartphones/tablets

o Social Networks

Sending alerts via data channels AM

ALERT24 sends alert

messages via APP to

recipients to display,

confirm or reply to

messages

ALERT24 can attach

several files together with

the alert to document

each communication

(PDF, PNG, JPG, ...)


ALERT24

ALERT24-AM Sends alert messages using voice broadcast networks such as radio, siren

network, loudspeakers, ... for the massive announcement to precincts, populations, etc.

❖ Radio communications for different groups or frequencies.

o Sending radio messages 2-way LMR (VHF / UHF, HF, PMR, DMR, Tetra,

P25)*.

o ALERT24’s Radio Broadcast system is compatible with ALERT24-AM platform (service

and on-premise) for broadcasting radio messages without intervening in the

customer's radio equipment

o It can be integrated with the main radio systems manufacturers

❖ "Push to talk" mobile communications (iWalkie type Zello or similar)

❖ Audio communications to sirens or loudspeakers network (analog and IP)

Alert transmission via radio / audio channels AM

* Consultar integraciones disponibles


ALERT24

ALERT24 sends alert messages to other information systems

❖ Communications via software through XML

o Activating Alerts.

o Reply or confirmation of messages.

o Reply or confirmation of messages.

o Alert cancellations.

o Messages to other systems.

❖ Integration with third party developments (RestAPI).

Sending messages or activating software alerts AM


ALERT24

ALERT24 sends alert messages to other industrial systems or via on/off signals :

❖ Industrial communications for sending / receiving signals from industrial

systems (SCADA) or telemetering (MODBUS, MODBUS-IP, RS232 / 422/485 protocols)

❖ Signal communication for activation of beacons, lights, guides, traffic lights.

❖ ALERT24 Warning, integrated control module with ALERT24-AM in industrial

environments.

o Programmable industrial controller with communication ports (series, IP,

GPIO and relays).

o Available DIN rail.

o Control of the ALERT24 system for critical environments (warnings)

Sending industrial alerts/signals AM


ALERT24

ALER

TS

VO

ICE

INTEGRA-

TION

Case manager

Multichannel alert

broadcast

Modeling of the communication plan designed within the

emergency plan.

Notification and multichannel voice and data alerts (landline /

mobile, SMS, email, radio, app's, audio, signals)

Conference room

Information systems

Data aquisition

Access to telephone conference in a virtual crisis room

Communication with other systems (XML, Rest API) for sending

alerts or activating the emergency plan

Integration with devices to capture information or signals that

act as input or output triggers to activate alerts or devices.

DrillSending “Drill mode" alerts for training, testing or trials

Information lines Activation of automatic telephone information for user call

attention

Communications

recordings

The system allows the recording of voice communications in

rooms or for systems installed in client

Function Map AM


ALERT24

MO

BIL

ITY

SP

AT

IAL

REV

ER

SE E

.

APP Notification

Alert qualification

Sending and confirming alert messages to SmartPhone or tablets

with and without high-speed data connection (GPRS only)

Spatial optimization for

alerts broadcast

Interaction with citizens

Reverse 112/911

Messages broadcast to recipients located in an area or

geographical area according to positioning rules

Two-way communication of citizens ↔ emergency centers

(public or private) with emergency information exchange (text,

photo, video, GPS)

Quick notifications broadcast to residents and businesses in

areas affected by an emergency.

Information sendingNotification of alerts to groups with attached information (action

plan, escape route, ...).

Security Resource

Locations

Geopositioning of people and components (fixed and mobile)

over cartography mapping (free or specific)

Mass Positioning GIS visualization of large user volumes

Alert qualification exchange with complementary information

(photo, video, position, description, ...)

Function Map AM


ALERT24

❖ System integrated in the infrastructure of the

client (on-premise) or service (cloud)

❖ ALERT24-AM web management.

❖ Activation of alarms by web, phone or APP.

❖ Sending of attached information from the

APP (photo, video, position).

❖ Alert tree configuration.

❖ Permissions and user roles with restricted

access.

❖ Fixed or variable alert messages.

❖ Conversion of messages to voice (TTS) multi

language.

❖ Confirmation of messages sent by voice, SMS

or APP.

❖ Reception and confirmation of alerts by

mobile users from smartphone

❖ Alarm Reports.

❖ Alarm control log.

❖ Audit Reports.

❖ External information reception (weather

report, beacons, other systems, ...).

❖ Integration of external security plans or

security components (sirens, external

information, other information systems ...).

❖ Geo-positioning of users and security

components (static and mobile) on

cartography.

❖ Mass notification of alerts with additional

information (action plan, evacuation route, ...).

❖ Recording Operations.

❖ Case management and alert automation.

❖ ICE (In Case of Emergency) file.

❖ API for integration.

❖ Conference hall.

❖ Telephone Information Line.

❖ Recipient and shift management.

Feature Overview AM


ALERT24

ALERT24-AM system model AM


ALERT24

❖ Web

❖ Phone

❖ App

❖ Signal

❖ System

❖ SMS

❖ Phone

❖ Email

❖ App

❖ Radio

❖ Signal

❖ System

❖ SMS

❖ Phone

❖ Email

❖ Control reports

❖ Real-time monitoring

of alarms

❖ Analisys

1. Activation 2. Communication

CRISIS

MANAGEMENT

EMERGENCy

TEAMS

CONTROL

CENTER

4. Reporting

ALERT24-AM System Operation AM


3. Confirmation

ALERT24

ALERT24Incident management (control centers)

IM

24

Incident Management

❖ ALERT24 allows the development of the Incident Management Plan for control or

security centers through the on-line monitoring of the steps or stages defined in the

protocol of each incident.

❖ Operators track the incident with annotations and time recording in each phase of the

incident, traversing the flow of the procedure and monitoring each phase through

states (performed, pending, in process, does not apply).

❖ During the management of the incident, the operator can communicate with the

contacts or groups using telephony, email, SMS, radio or smartphones (optional

recording of voice communications from the control center). Operators can activate a

crisis room by establishing a telephone conference call.

❖ After the incident, the operator will have all the information available for the post

analysis.

Operators can record in the time

stamp of each phase, states and

annotations

Two-way communications

between operators and

managers via telephony, SMS,

email or app

IM


ALERT24

Incident Management

Users

Responsibles

Incident

Manageme

nt Center

Phase A

Phase B

Phase C

Phase Z

Communications

Registry

and control

of incidents

Conferences

Contacts

Two-way communication

Information

Communications recording

Incident types

ALERT24 has tools to establish voice communications between the controllers and the Control Center

that are integrated with the PBX or TDM or IP voice channels

Operators can record and record all information received in ALERT24

IM


ALERT24

ALERT24ALERT24Emergency Management (control centers)

EM

27

Emergency management

ALERT24 helps those responsible for public bodies improve the processes of interaction

with citizens and exchange information for Civil Protection Emergency Plans and to

integrate information received within the emergency center. It consists of two main

modules (two-way communication)

❖ Mass broadcast of emergency messages from the coordination center to the

people, groups subscribed to the system establishing filters for the dissemination

of information (areas, age, type of risk, ...).

❖ Receipt of notices or requests for help or support from citizens (geo inverse

emergency posed) with integration with the emergency coordination center.

Gestión de Emergencias

ALERT24 allows sending information

segmented by groups or areas by

locating people by phone, SMS or

smartphone

EM

Making people safer

ALERT24

Emergency management

Gestión de Emergencias

Integration

112/911

Emergency center

A2

4G

W

ALERT24 has a configurable emergency

catalog for each population and type of

user. You can create verification rules for

emergencies. Users can attach data with

each notice (position, photos, ...)

ALERT24 can warn the

population in a massive way

or segmented according to

configurable criteria

(demographic, sociological,

location, ...)

ALERT24 integrates with GIS to

segment alerting messages to

geographical areas, to the contacts

identified in those zones (voice,

data, SMS)

Groups

communication

EM


ALERT24

ALERT24-AM: Marketing

❖ TURNKEY PROJECT

o The system is installed in a data center on its communications infrastructure.

o With or without proprietary appliance.

o Possibility of geo-redundant systems or cloud support

o Project cost model.

❖ CLOUD SERVICE

o The system operates as a web service (cloud).

o Geo redundancy service.

o Variable cost model.

- Option 1: Risks and targets.

- Option 2: Alerts sent.

o Support included.


ALERT24

making people safer

Documents