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Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan, Chief Storyteller Narrate e: [email protected]

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Page 1: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Making sense of all the voices Revealing attitudes, culture and different worlds

Cl/083 HCI/004 Complex problems training slides 1

Tony Quinlan, Chief Storyteller Narrate

e: [email protected]

Page 2: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Think of a recent example that either frustrated or inspired you of data innovation in your agency (or with other agencies).

Summarisethatexampleononeofthelargepost-itnotesinwhateverlanguageismostnaturalforyou•Don’tworryaboutspelling,punctua=onorgrammar

•Ifthatwereinanewspaper,whatheadlinemightyougiveit-writethatatthetop

Collectasheetofs=ckydots•Lightgreenforpolicy/decisionroles;yellowfordata/ITroles,darkgreenforothers

•Putyourini=alsonsixofthedots

2

Page 3: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Think of a recent example that either frustrated or inspired you when you were trying to innovate with data in your agency (or with other agencies).

Putthefirstofyourini=alleddotsonyoursummarynoteandputthatonthewall

Nowgotothesheetsonthewallandputadotoneachonetoshowwhereyoubelieveyourexamplesits

3

Page 4: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

The electronic version of the exercise

Forlargescreens:

hKp://bit.ly/undatalab

Forsmallscreens/mobilephones

hKp://bit.ly/undatalabp

4

Page 5: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

What we’re skipping today ...

5

Detecting radicalisation

The limits of social taboos

Promoting hygienic behaviour

Risk assessment and horizon scanning

Non-causal systems

Scaling programs using complexity principles

Central monitoring, local projects Narrative fitness

landscapes

The problems of using measures as targets

Impact assessment

Sharing knowledge from crisis situations

Field reporting

Nudge and behavioural insights

Peace and reconciliation in Eurasia

Misinterpretation of field resultsRwandan

gender attitudes

Page 6: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

6

Page 7: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,
Page 8: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Cognitive science

8

Gary Klein, “Sources of Power”

Page 9: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

So what?

Gatherpeople’sreal-lifeexperiences•Thestoriesoftheirlives

•Thefiltersthroughwhichtheygatherinforma=on

•Theframeworkstheyusetomakedecisions

Expecta=onsandassump=ons

9

Page 10: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Cynefin domains

10© Dave Snowden

Simple Sense - Categorise - Respond

Best Practice

Complicated Sense - Analyse - Respond

Good Practice

Complex Probe - Sense - Respond

Emergent Practice

Chaotic Act - Sense - Respond

Novel Practice

Disorder

Page 11: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

So how do we deal with Complexity

Distributethethinking•Everyone’svoicecountsequally

•Cans=llcentralisedecision-making

Granularinforma=on•Includescontextanddetail

•Personalpercep=ons

•Ambiguousinforma=on

SeetheoverallpaKerns,thenzoomin

11

Page 12: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Humansatthebeginning(signifying)

Humansattheend(sense-making)

Automa=oninthemiddle

12

Page 13: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 13

Incomplexsystems,modelsareusefulforsimula=on,butcannotpredictbehaviour

Page 14: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Illuminating the ambiguous

Whydopeopledowhattheydo?

Whatcanwedoaboutit?

Howwillweknowifwe’vedoneit?

14

Page 15: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 15

Page 16: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

The meaning is not only in the words

Metaphor

16

Page 17: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

“Red shirt” is an assessment of life expectancy, not a statement about fashion

17

Page 18: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 18

Page 19: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 19

Page 20: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

The meaning is not only in the words

Metaphor

Sarcasm

20

Page 21: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 21

the way these children are play with one another the same way the pakistani goverment is playing with the pushtuns of NWFP talib is only a name and its a game of the goverment . civilians are dying who are neither on the side of the taliban or of the goverment . if you want opnion then Islamic laws should be implimented in pakistan as soon as possible to run the systam of the goverment efficiently and al the terrorism and corruption would end in a very short time

Page 22: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

The meaning is not only in the words

Metaphor

Sarcasm

LanguageshiYs

22

Page 23: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 23

?

Page 24: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Onlytherespondentknowswhattheirstorymeans•Layersofmeaning

•De-privilegetheexpert

•Clarifyingthevoiceofthebeneficiary

24

Page 25: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 25

This speaker had…

Poor presentation skills

Excellent presentation skills

Page 26: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 26

This speaker’s strengths were…

Relevant information

Good presentation skillsClear message

Page 27: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 27

The patterning of indexing should reflect a rightward shift, especially in Teachermante,

with WHG’s entry into the market

It would indicate both that their education programs are gaining success, and that the

villagers in Teachermante are moving toward purchase of treated water thereby increasing its

marketshare

Community B

29%6%3%

100% responded

2%

22%

Community A

12%

26%

11%8%12%

96% responded

8%

Page 28: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

حمامة الحرية بتفكرنى بالحرية وهى عبارة عن حمامة الحرية شوفت زيها على النت ماكنتش بحرك كان

مكتوب تحتها حمامة الحرية والحرية يستحقهاكل انسان وهى غريزة فى االنسان والحيوان

Page 29: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 29

What type of justice is shown in your story?

Deterrence, stop other people doing the same

Restorative, reconciling

Get your own back, revenge

Page 30: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 30

Deterrence, stop other people doing the same

Restorative, reconciling

Get your own back, revenge

Page 31: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Deterrence, stop other people doing the same

Restorative, reconciling

Get your own back, revenge

31

1895stories

Page 32: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

Gathering

Colombianentrepreneurs

Singapore-RAHSandci=zenjournalism

Fieldnotebooksandjournals

Rwandanmentoringgroups

32

Page 33: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 33

Research on attitudes

Giving people a voice

Monitoring and evaluating

Making informed decisions

Page 34: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

In my story/photo, decision-makers were:

34

Pragmatic

Trustworthy Dependable

60%More like this

Fewer like this

Page 35: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

What next

Designing safe-to-fail interventions based on example stories

Involve beneficiaries and stakeholders on the ground in intervention design, based on “more stories like these, fewer like those”

Monitoring interventions through micro-narratives

35

Page 36: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

The electronic version of the exercise

Forlargescreens:

hKp://bit.ly/undatalab

Forsmallscreens/mobilephones

hKp://bit.ly/undatalabp

36

Page 37: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides

TonyQuinlanChiefStorytellere:[email protected]:+44(0)7946094069skype:tquinlan

37

mailto:[email protected]
Page 38: Making sense of all the voices · Making sense of all the voices Revealing attitudes, culture and different worlds Cl/083 HCI/004 Complex problems training slides 1 Tony Quinlan,

Cl/083 HCI/004 Complex problems training slides 38


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