making shared services work for your bottom line
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Making Shared Services Work for Your Bottom Line. General Services Conference: Always On and Making I t Work April 4, 2014. Thinking Outside of the Box. Unique position to utilize expertise and core competencies - PowerPoint PPT PresentationTRANSCRIPT
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Making Shared Services Work for Your Bottom Line
General Services Conference:Always On and Making It Work
April 4, 2014
Thinking Outside of the Box• Unique position to utilize
expertise and core competencies
• Create partnerships with local governments, agencies, and non-profits outside of the General Services and/or County purview.
• Help Meet Community Climate Action Goals
PACE: The FoundationProvides residential/commercial property owners with financing for energy improvements.Services:• Marketing/Education/Outreach• Process contracts • Provide resources• Quality Assurance• Training• Tool Lending Library
Energy Watch: The Foundation
Provides resources for municipalities, government, non-profits, and business owners wanting to make energy efficiency improvements.
Services:• Energy audits• Technical assistance• Consultation• Rebates and incentives• Financing options
Windsor PAYS®: A New StartAct as Certification Agent for Pay As You Save: incorporates single and multifamily residencesServices:• Customer Service delivery • Act as gatekeeper, manage contracts• Verification of work to satisfaction of customer• Education/Outreach
Healdsburg Electric Dept: Going LocalExisting residential energy efficiency and rebate program for electric utility.Services:• Customer Service• Free walk-thru energy assessments• Marketing/Education/Outreach• Attend monthly power agency
meetings
Shared Services Budget Impact
64%12%
4%
6%
4%5%
3% 2% 0%
Approximate Revenue ~$8.4 Million
General FundPACE AssessmentsUtility customersARRAReimbursementsRebatesRebates/PG&EWindsor PilotHealdsburg
Energy and Sustainability Budget
Staffing: Making It GoPACE 8 full-time employees Billing – through financing applications, 4% for administration
SCEW 2 full-time employees Billing – administration and expenses
Windsor PAYS Lead person – 5 hours per week Billing – By project plus expenses
Healdsburg Electric Department Lead person plus intern - 5 hours per week Billing – Time and materials
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Customer Service is Key!
• Assess and develop knowledge and expertise• Provide tools and programs • Identify resources within General Services • Develop great products/expertise • Establish core competencies• Build on strengths• Establish partnerships and create relationships• Consider behavioral aspects when hiring
Benefits: Shared Services Going External
to the Community The Community as a whole benefits from shared services creating a better bottom line for everyone.
• Common Green House Gas reduction goals• Education opportunities - being informed and making
educated decisions• Clear explanations • Variety of options to make upgrades• Reduces/minimizes confusion
Benefits: Shared Services Going External to Local Governments/Agencies/Non-Profits
Local governments, agencies, and non-profits gain from shared services creating a better bottom line as they serve the community.
• Expertise/knowledge available • Reduce duplication - freeing resources• Marketing/Education/Outreach• Access to resources • Keeps economy local
Benefits: Shared Services Going External to General Services
• Income supporting budget • Profits earned - increasing income• Keeps people employed• Possible to practice and increase
knowledge/expertise, enabling department to handle larger projects
• Provides access to data• Marketing and outreach opportunities beyond
immediate programs• More open relations between residents and County
government • Establishes collaborations - resulting in stronger
relationships between County General Services and other public entities
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The Bottom Line: Economy, Ecology,
and EnvironmentPromote and deliver solutions… and do it well!• Lead by example• Best practices• Provide education and tools• Establish partnerships and create relationships• Future opportunities
VALUE to the Community!
Thank you!
Sonoma County Energy & Sustainability Division2300 County Center Drive, Suite A105
Santa Rosa, California 95403
Jane EliasProgram Manager- Energy Independence Program (707) [email protected]
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