making the internet work for you sales marketing operations service hr administration purchasing...
TRANSCRIPT
Making the Internet Work for You
Sales
Marketing
Operations
Service
HR Administration
Purchasing
Your Business
Communications
Benefits to Business
Important customers at your finger tips
Fewer trips save Time
Fewer trips save Money
Accelerate decisions
Involve parties from remote locations
Improving Your Communications
Improving Your Communications
To-Do List and Calendar
Fax over eMail
Improving Your Communications
Instant Messaging
Web Conferencing
Benefits to Business
Hold Meetings� Give presentations online � Share documents LIVE� Edit documents� Demo application sharing� Troubleshoot: from a remote user’s �computer
Communications Tools: Conferencing
Exercise
webEx
Communications Tools: Conferencing
Making the Internet Work for You
Sales
Marketing
Operations
Service
HR Administration
Purchasing
Your Business
Communications
Growing Your Business
Marketing Tools
• Sales
• Leads
• On-Line Presence
Expanding Your Use of the Internet
Marketing Tools: Sales Force
Marketing Tools: Prospect Lists
Web Design & Development
• Build Your Own v Full Service
• Web Hosting
• Site Building
• Commerce
• Marketing
• Reporting
Marketing Tools: On-Line Presence
Marketing Tools: On-Line Presence
Marketing Tools: On-Line Presence
Marketing Tools: On-Line Presence
Making the Internet Work for You
Sales
Marketing
Operations
Service
HR Administration
Purchasing
Your Business
Communications
Benefits to Business
Flexible communications channel
Provides scalability to meet growth
Improves order and data accuracy
Customer has control of information
Reduces labor and operational costs
Promotes repeat business
Improving Customer Service
Improving Customer Service
Low Touch Model
High Touch Model
Benefits of High Touch Service
Time/effort prioritized by client value
Manage high level issues immediately
Quicker reaction to changing needs
Build stronger relationships with VIP
customers
Improving Customer Service
SEARCH SKILLS
The Internet Business Solutions Center
Improving Your Search Skills
1. Rare Words
2. All Words That Might Matter
3. Phrases
4. Punctuation and Spaces
5. Capitalization
Beyond the Fundamentals
Improving Your Search Skills
6. Fields
7. Using a + or -
8. Excluding specific words or phrases
9. Combining elements
10. Wildcards
Beyond the Fundamentals
TIME IS MONEY
Why “HIGH SPEED” Internet?
YOUR COMPETITION HAS IT
STAY OUT IN FRONT!
Considerations
• Consistent high speed connection
• Connection that is always on
• Network Design and maintenance
• Web-hosting services
• Customer Service 24/7
• Single service provider
How to Select An ISP
Broadband v Narrowband
1. Continuous connection
2. No busy signals
3. Sophisticated high-speed network
4. Quick delivery of rich multimedia
content
5. No equipment to purchase
Selecting Your ISP - Features
Broadband Connection
• Instant gratification
• Increased employee productivity
• Increased customer satisfaction
• Option to purchase/lease
equipment
Selecting Your ISP - Benefits
Benefits of Cable Provider
• Greater serviceable area
• Single service provider
• Local community-based company
• Network Design and maintenance
• Web-hosting services
• Customer Service 24/7/365
• Competitively priced
Your Cable Operator ISP
Phone Cable
One-Time Charges:Installation $xxx $xxxModem $xxx included
Subtotal $xxx $xxx
Monthly Charges:ISP Contract $xx.xx $xx.xxDedicated Phone Line $20.00 n/cLocal/LD Phone Chgs n/a n/c
Subtotal xx.xx+ $xx.xx
Cost Comparison
Phone Cable
One-Time Charges:Installation $xxx Special Offer!Modem $xxx included
Subtotal $xxx $xxx
Monthly Charges:ISP Contract $xx.xx Special Offer! Dedicated Phone Line $20.00 n/cLocal/LD Phone Chgs n/a n/c
Subtotal xx.xx+ $xx.xx
Cost Comparison
The Internet Business Solutions Center
Broadband Cable Internet Connection
The #1 Choice!
[offer] (ISP) Installation!$xx.xx/month for the first 3 months
50x Phone SpeedAlways OnNever BusyNo Hidden Charges
The Internet Business Solutions Center
MSO/SI/ISP
The #1 Choice!
[offer] (ISP) Installation!$xx.xx/month for the first 3 months
SIGN UP NOWFOR SPECIAL SEMINAR RATE!
The Internet Business Solutions Center
THANK YOU!