making transport better for€¦ · about this guide this guide tells you about our new project and...
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Making transport better for disabled people and older people
1An Easy Read guide
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About Us
We are the Equality and Human Rights Commission.
We work to make sure everyone is treated fairly and gets their rights.
About this guide
This guide tells you about our new project and how you can complain about public transport in England, Scotland and Wales.
We can sometimes pay for a lawyer to complain for you if you do not have enough money for legal advice.
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About the project
We want to find out if transport is helping disabled people or older people to get about like everyone else.
This might be on things like:
• trains
• buses
• taxis
• ferries
• coaches
• subway or underground
• trams
• coaches to holidayresorts
It does not include some things like air travel.
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Why we want to find out more
We want to find out how transport companies can help disabled people and older people to travel.
The rule is that all public transport companies need to do this.
We know that some changes are already being made to transport to make it better.
But we also know that sometimes people have bad experiences and we want to stop that from happening again.
We might need to work with the transport companies to change some things.
For example, work together so people can report problems on transport, at stations or at bus stops to anyone who works for a transport company.
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What we want to find out
We want to find out what the problems are for people getting on transport and travelling on transport.
And whether some groups of people have more problems than others.
This includes disabled people with conditions you might not be able to see like anxiety.
Problems might be things like:
• ticket websites not working forblind or deaf people
• no signs or not being able to hearannouncements at stations
• not getting help when trains arerunning late
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• help withbags
• not having space for awheelchair
• help getting on and off busesor boats
• getting into stations
• taxis charging more than normalbecause you are disabled
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How to complain
Tell your lawyer or adviser about your problem, where it happened and when. Your lawyer can then tell us in our survey:
www.smartsurvey.co.uk/s/transportproject
If you don’t have a lawyer, you can go to the Law Society website to find one:
In England and Wales:
Website : www.solicitors.lawsociety.org.uk
In Scotland:
Website: www.lawscot.org.uk/find-a-solicitor/
We will try to sort out which complaints we can support within 2 weeks.
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Contact us
If you have any questions or need help completing the form, please contact us by:
Phone:
0161 829 8159 (England and Wales)
0141 228 5959 (Scotland)
Email:
[email protected] (England and Wales)
[email protected] (Scotland)
For more information please go to our website at: www.equalityhumanrights.com
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