PERAK

MALAYSIA

‘we are here’

content 04 About

05 Vision•Mission•Values

06 organization Structure

07 Perak Water Board

08 FinancialHighlights

10 the Importance of Water

11 Water Source

12 KintaRiverWaterSupplyScheme

16 DamandWaterTreatmentPlant

18 WaterQuality

19 DutiesandObligations

20 ProductionandMeteredConsumption

21 non–Revenue Water

22 Water tariff

23 WaterSupplyStatistics

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ABout PerakWaterBoardorLembagaAirPerak(LAP)isabodycorporateestablishedunder the Perak Water Board enactment 1988 for the purpose of providing water supplyservicesintheStateofPerak.LAPwasformedon1stJan1990.PriortotheestablishmentofLAP,watersupplyservices inPerakwas initiallycarriedoutbyPublicWorksDepartmentofPerakandsubsequently,WaterSupplyDepartmentofPerak.PerakWaterBoardisthe3rdlargestwateroperator inMalaysiaafterSelangorandJohorservingcloseto2.5millionpeople.

TheGeneralManageristhechiefexecutiveappointedbytheBoardentrustedtoplan,execute,managetheoperation,financialandadministrativeaffairsoftheWaterBoard.

RestructuringofMalaysiawaterindustrywascarriedoutin2008tosolveCAPEXfinancing issues. With the restructuring, water operators in Malaysia will beoperatingasanassetlightentity.FinancingofCAPEXworkswillbecarriedoutbyPAABasspecialpurposebodysetupbythegovernment.

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Toaccomplishourmissionandachieveourvision,webelieveinthefollowingvalues:

•Teamworkandcooperation.

•Understandingandmeetingtheneedsofourcustomers.

•Efficientuseoftimeandresources.

•Theneedtokeepwaste,especiallynon-revenuewater,toapracticableminimum.

•Theimportanceofappropriateandtimelyinformationformanagementandcontrolatalllevels.

•Optimumuseoftechnology.

•Openandclearcommunication.

•Opportunityforprofessionalgrowthandpersonalimprovement.

•Respectandcarefortheenvironment.

•Professionalism,integrity,accountability,efficiency,excellence,creativity,commonsense.

•Werecognizethatwhatwedoisnotjustanyjobbutaprivilegetoservethepeoplebydeliveringtothematrulybasicneedforlifeitselftostandardsofqualitywhichensuretheirhealthandwell-being.

Tosupplycleanwatertomeettheneedsofthepopulation,bothurbanandrural,andtherequirementsofcommerceandindustry.

VALueS

VISIon

Wewillfulfilourmissionbybeinganefficientandresponsibleenterprisewhichwillcontinuallystrive:

•TobecomealeaderinthewaterindustryinMalaysia.

•Toprovidequalityservicetoourcustomers.

•Tooperatewithutmostconcernforpublichealthandsafetyaswellasfortheenvironment.

•Togivevalueforallourstakeholders.

MISSION

oPeRAtIon

DEVELOPMENT

coRPoRAte AFFAIRS FInAnce

BUSINESSMANAGEMENT

oRGAnIZAtIon StRuctuRe

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06THESTATEOF

PeRAK DARuL RIDZuAn

THEBOARDOFDIRectoRS

GENERALMANAGER

PeRAK WAteR BoARD

The Board

Y.a.B. Dato’ Seri Diraja Dr. Zambry Bin abd. Kadir, S.p.S.a., S.p.m.p., D.g.S.m., p.a.T., a.m.S.

Chairman

Y.B. Dato’ Seri abdul puhat Bin mat Nayan, S.p.m.p., D.p.m.p., J.m.N., K.m.N., p.m.p., a.m.p., p.p.T.

Y.B. puan Rohana Binti abd malek, K.m.N.

Y.B. Dato’ Haji mohd. gazali Bin Jalal, D.p.m.p, p.c.m., a.m.p.

Y.B. Dato’ Zainol Fadzi Bin Haji paharudin, D.p.c.m., K.m.N., p.m.p., D.S.m., a.S.D.K.

Y.B. Dato’ Hj. mohd Tarmizi Bin Hj. Idris, D.p.m.p., a.m.p., p.J.K.

Y.Bhg. Dato’ Shamsuddin Bin Hj. abd. ghaffar, D.p.m.p, K.m.N., a.m.p., a.m.N., p.p.T., J.p.

Y.Bhg. Dato’ Dr. Ong Keh Ong, D.p.m.p, J.S.m., p.p.N.

Y.Bhg. Dato’ Jamalludin al amini Bin Hj. ahmad, D.p.c.m., D.p.m.p., p.m.p., a.m.N., p.p.T.

management Team

Y.Bhg. Dato’ Ir. mohd Yusof Bin mohd Isa, D.p.m.p., p.m.p.

General Manager

Hj. Idris Bin Ibrahim, p.m.p., a.m.p.

Planning And Development Manager

Hj. Ishak Bin abd. Rahman, a.m.p.

Operation Manager

Ir. Hj. ahmad Zubir Bin mohd Yusof, a.m.p.

Corporate Affairs Manager

Hj. munjalin Bin Wasimon, p.m.p., a.m.p.

Finance Manager

Hj. abd. Razak Bin Zainal abidin, p.m.p., a.m.p.

Regional Manager (Central Region I)

Ir. Hj. Rozali Bin Haron, a.c.m., a.m.p.

Regional Manager (Central Region II)

Hj. Shapiei Bin mustapa, a.m.p., p.p.T.

Regional Manager (Western Region)

Hj. Shamsul Kamar Bin Taharin, a.m.p.

Regional Manager (Northern Region)

Ir. Lokman Bin abd Rahim, a.m.p., p.p.T.

Regional Manager (Southern Region)

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FInAncIALHIGHLIGHTS

2013 (Rm) 2014 (Rm)

turnover 299,702,893 309,841,932

other Income 34,135,241 95,718,786 Expenditure 236,723,444 281,479,312 ProfitBeforeTax 97,114,690 121,707,075

ProfitAfterTax 90,373,777 114,547,762

TotalEquity(31December) 1,378,442,350 1,492,990,110

TotalLiabilities(31December) 637,163,146 707,038,029

TotalAssets(31December) 1,800,438,980 1,930,573,075

OperatingRatio(NetProfitMargin) 32.40% 39.28%

NetReturnTotalAssets(NRTA) 5.40% 6.31%

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FInAncIALHIGHLIGHTS

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Rm (million)2014

2013

Waterisourmostpreciousnaturalresource.Itisvitalto people’s life, an essence to the environmentandcrucialtotheeconomicdevelopmentofanycountry.Water covers 74% of the Earth’s surface.97%ofworld’swater is found in seasandocean.Only3%of theEarth’swater is freshwater.Amere0.3%fromthetotalfreshwateronearthisavailableforhumanconsumption.However,thispercentageisextremelysmallasitinvolvesnumeroususessuchas irrigation mining, commercial, industries anddomesticcompetingforthisfiniteresource.

THEIMPORTANCEoF WAteR

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Rivers are the main source of raw water for LAP.Of this, themain supply comes from Perak River. Itsupplies almost 40% of the total needs. The watercatchment area is 11,098km2 or 54% of the totalareaofPerakState.

Becauseof theabundanceofsurfacewater, therehasbeenlittlereliantongroundwateruntilrecently.New initiatives have been proposed to developgroundwaterasaprimarysourceandasabackupsupplyduringdrought.OurmainsourceofrawwaterisfromPerak,Kerian,BernamandKurauRiver.

WAteRSouRce

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Thestateisgeographicallydividedintofiveregionsand has a total of 46 water treatment plants. Ithasacapacitytotreat1,793mld(millionlitresperday). The current production is 1,252 mld andconsumptionof875mld.

Apilotriverbankfiltration(RBF)projectwascarriedoutthebankofPerakRivertoproduce25mldofrawwater toaugment theexisting river supply totheplant.

RIveR 74.3% (1330mld)

Dam WaTeR 24.3% (438 mld)

RBF/gROuND WaTeR 1.4% (25 mld)

Raw water pie chart

Sultan Azlan Shah Dam Ulu Kinta Water Treatment Plant

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KIntA RIVeR WAteR SuPPLy SCHEMEFirst Rcc Dam in malaysia built in 2007

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Key Features of Dam and Reservoir

ThekeyfeaturesoftheSungaiKintaDamareshowninTable1.

Table 1 : Reservoir Storage and its Operating Levels

a. Dam DamType RollerCompactedConcrete DamCrestLevel RL250.0m Dam crest Width 6m UpstreamSlope Vertical DownstreamSlope 0.75H:1V LowestFoundationLevel RL165m

b. Diversion SingleConduitInternalDimensions 4.2mx4.2msquare ConduitLength Approxinately72m MinimumCofferdamCrestLevel RL187.6m CofferdamBreachFlood 1.10yearAEP

c. Inlet Works Outletpipes 2No.1000mmnominalbore MinimumOperatingLevel RL190m GuardValveToOutletPipes 1000mmdiameter(ButterflyValve) GuardValveToConeValve 1000mmdiameter(ButterflyValve) GuardValveToMainPipeline 1650mmdiameter(ButterflyValve) GuardGateForMaintenanceon OutletWorksPipe 2mx2mnominalFixedWheelGate

d. Spillway CrestLevel RL245m crest Length 100m ChuteStepHeight 0.6m RollerBucketRadius 5.5m e. Storage StorageCapacityatFSL 29,550ML Water Surface Area at FSL 101 ha DeadStorage 250ML

f. catchment area 146km2

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Sultan Idris Shah II Water Treatment plant•272mldProductionCapacity•DissolvedAirFloatationPlant•Upgradedin1992

ayer Kuning Dam•Builtin1991

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MALAYSIA

PerAk

KuaLa KaNgSaR & HuLu peRaKWtP Sauk WtP Kota Lama KiriWtP Padang RengasWTPManongWTPSg.SiputWTPFeldaLasahWTPPerlop1WTPPengkalanHulu(KrohIII)WTPFeldaNeneringWTPKlianIntanWTPKg.JongWTPPulauBandingWtP Gerik VWTPAyerGandaWtP LawinWtP Sumpitan

LaRuT maTaNg & SeLama DaN KeRIaNWtP taipingWTPSg.BayorWTPSelamaWTPKlianGunungWTPJelai(AirHitam)WtP Anak KurauWtP trongWTPAyerTerjunWtP Air KuningWTPJalanBaruWTPGunungSemanggol

KINTa & KampaRWTPSg.KamparWTPSg.PalaiWTPSg.TapahWTPSultanIdrisShahIIWTPUluKintaWTPSg.Kinta

maNJuNg &peRaK TeNgaHWTPTelukKepayangWTPKg.PalohWtP BeruasWTPKg.GajahWtP Bandar Baru Seri Iskandar

BaTaNg paDaNg & HILIR peRaKWtP Bukit temohWTPSg.DaraWtP Gunung BesoutWTPTrolakSelatanWTPTrolakTimurWTPSg.KlahWTPSg.GelitingWTPHilirPerak

northernregIon

SouthernregIon

WeSternregIon

centrALregIon

IcentrALregIon

II

DAMANDWAteRTREATMENTPLAnt

*WTP-Water Treatment Plant

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Sultan azlan Shah DamView of the ogee crest and steppedRCCspillway

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InlinewiththemissionofLAPanditsobligationunderAct655,treatedwater must comply with the National Standard for Drinking WaterQualityissuedbytheMinistryofHealth(MOH)throughwatersamplingand testing forphysical,chemical&microbiologyparameters. LAPwiththecooperationoftheHealthDepartmentofthestateofPerakcarriesoutwatersamplingundertheNationalDrinkingWaterQualitySurveillanceProgramme. Under thisprogram,thereare540treatedwater sampling points in the distribution system and 55 raw watersamplingpoints inthestateofPerak.ThewatersamplesfromthesesamplingpointsaretakenandsenttotheChemistryDepartmentfortesting.

Themainobjectiveofthisprogrammeistoeffectivelyobservethatthewaterofallportablesuppliescomplieswiththedrinkingwaterstandardandthatanyproblemareawithinthewatersupplysystemisidentifiedandimmediatecorrectivemeasurescanbetaken.

Monitoringofwaterqualityinwatersupplysystemiscarriedoutatthesource,treatmentplant,distributionsystemandatconsumerpremisesin order to ensure supplied water meet the standards. Tests arecarriedoutattheplantsandLAPCentrallaboratory.TheLAPCentrallaboratoryiscertifiedundertheMalaysianLaboratoriesAccreditationSchemeMSISO/IEC17025.

WAteR QuALIty

AftertheWaterServicesIndustryAct2006(Act655)cameinto force, the regulatory function of the water supplyservices in the Peninsular of Malaysia and the FederalTerritories of Putrajaya and Labuanwas acquired by theNationalWaterServicesCommission(SPAN)beginningonJanuary1,2008

Pursuant to Act 655, it is duty of the water operators,amongstothers,tomaintainatalltimesthesecurity,integrityand safetyof itswater supply systemandallotherassetsin relation to the systems in an efficient and economicalmannersoastoenabletomeetitsobligationundertheActespeciallytheobligationtosupplywatertoconsumers.

DutIeS AnD oBLIGAtIonS

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PRoDuctIon ANDMETEREDCONSUMPTION

28,157,329

56,909,392

85,066,721

29,969,489

15,500,704

45,470,193

20,995,760

55,156,538

76,152,298

37,717,545

34,095,983

71,813,528

172,115,362

172,115,362

450,618,102

18,800,894

40,298,266

59,099,160

17,796,412

9,172,828

26,969,240

13,601,141

42,048,650

55,649,791

23,643,055

22,794,629

46,437,684

125,101,503

125,101,503

313,257,378

production

2013 (m3) 2014 (m3)

productionmetered metered

Kerian 28,636,654 18,722,770

Larut,Matang&Selama 55,842,163 38,249,766

Total Western Region 84,478,817 56,972,536

KualaKangsar 27,841,721 17,188,061

HuluPerak 14,931,990 8,483,551

Total Northern Region 42,773,711 25,671,612

Perak tengah 18,769,153 12,871,737

Manjung 50,415,613 37,257,514

Total central Region II 69,184,766 50,129,251

Batang Padang 32,072,333 21,716,831

HilirPerak 33,408,858 21,161,656

Total Southern Region 65,481,191 42,878,487

Kinta 160,808,184 119,730,042

Total central Region I 160,808,184 119,730,042

Total for perak 422,726,669 295,381,928

Note: All consumer in the state are metered

Non-Revenue Water (NRW) is water that hasbeen produced and is “lost” before it reachesthe customer. Reasons for losses include leaks,theft or meter inaccuracies. High levels of NRWaredetrimental to the financial viability ofwateroperatorsbecauseNRWisequivalentto revenueloss.

Toaddressthis issue,LAPhassetupMillineaAquaSdn. Bhd., a private limited company wholly-ownedby LembagaAir Perak to carry out Non-RevenueWater(NRW)reductionprojectsforLAP.

In order to sustain NRW at economic level, theimplementation of a holistic reduction strategyhas been introduced as a practical approachto reduce NRW in the long term. All utilities arerequired to draw up their own holistic NRWreduction strategieswhich is regulated by SPAN.ThepresentlevelofNRWinthestateis30%.SPANhas set the targetof25% tobeachievedby theyear2018.

non–ReVenue WAteR

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WAteR tARIFF

Domestic (Individual)MinimumCharge : RM3.00/monthFirst 10 m3 : RM0.30/m3

11 m3 -20m3 : RM0.70/m3

Morethan20m3 : RM1.03/m3

commercial and IndustriesMinimumCharge : RM12.00/monthFirst 10 m3 : RM1.20/m3

11 m3 -20m3 : RM1.40/m3

Morethan20m3 : RM1.61/m3

Religious and Social premisesMinimumCharge : RM3.00/monthFlatrate : RM0.30/m3

Domestic (Bulk rate)MinimumCharge : RM100.00/monthFlatrate : RM0.60/m3

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WAteR SuPPLyStAtIStIcS

2013 2014

AreaofPerakState 21,005km2 21,005km2 Population 2,440,869 2,459,900

i)NumberofRegisteredCustomers 714,751 731,798ii)DomesticCustomers 625,218 639,649iii)CommercialIndustriesandothers 89,533 92,149

WaterCatchmentArea 11,098km2 11,098km2

number of Dams 2 2

TotalRawWaterAbstractedFromPresentIntake 438,144,421m3/year 451,435,454m3/year

MainSourceofRawWater PerakRiver(40%) PerakRiver(40%)

NumberofTreatmentPlants 46 46

DesignedCapacityofTreatmentPlants(mld) 1,793 1,793

number of Water Reservoirs 169 169

number of Water towers 198 198

DailySupplyofTreatedWater(mld) 1,200 1,252

DailyWaterConsumption(mld) 835 875

Non-RevenueWater 30.4% 30.5%

LengthofPipes 11,234km 11,325km Perak Water B

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Taiping Headwork Water Treatment plantupgraded in 2013

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