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MULTI-PROJECT MANAGEMENT WITH DISPERSED AGILE TEAMS 2014-10-29 Maximilian Hantsch-Köller Delivering safety-critical applications for air traffic control to multiple parallel customers out of a distributed workforce

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Page 1: Manage Agile - Manage Agile - MULTI-PROJECT MANAGEMENT WITH DISPERSED AGILE … · 2014-11-19 · MULTI-PROJECT MANAGEMENT WITH DISPERSED AGILE TEAMS ... DO-278/ED-109 Software Standard

MULTI-PROJECT MANAGEMENT

WITH DISPERSED AGILE TEAMS

2014-10-29 Maximilian Hantsch-Köller

Delivering safety-critical applications for

air traffic control to multiple parallel

customers out of a distributed workforce

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Page: 2 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Multi-project management with dispersed agile teams

How do you deliver safety-critical applications for air traffic control

to multiple parallel customer projects out of a distributed

workforce?

Where can agile methodology help?

Two years ago, Frequentis introduced agile development methods to

coordinate projects and product development for air traffic management

safety-critical applications out of dispersed and distributed teams in two

countries. This talk presents the approach used, questions that arose,

decisions taken, the observed results, impact on team motivation, and

lessons learned throughout the process. Witness the transformation of a

waterfall-driven business into an increasingly agile organization!

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Page: 3 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Agenda

The Company

The Environment (Safety first!)

– regulations, standards, waterfall processes…

Challenges

Possible Approaches

Frequentis‘ Choice

Daily Routine

Observed Results & Lessons Learned

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The Company

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Page: 5 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

More than 65 years of innovation & expertise in

mission critical applications

We develop and market high reliable communication and information systems for mission critical

applications in the fields of Air Traffic Management and Public Safety & Transport.

Worldwide Control Centres develop towards the same standards.

ATM

Air Traffic Management

PST

Public Safety & Transport

ATM Civil Defence Public Safety Public Transport Maritime

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Page: 7 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Worldwide References

[Exce

rpt

05

/20

13

]

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Page: 8 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Frequentis Product Portfolio

Maritime

Defence ATM Civil

Public Safety

Public Transport

Voice Communication

System (3020X)

GSM-Rail

Solutions

(FTS3020)

Research

Message

Handling

System

EAD (AIS)

Network (VCX)

River

Information

Services

Rail

Dispatcher

Terminals

(DICORA)

CAD

Deployable

Systems

Command &

Control Centres

(ICCS 3020)

Recording

(DIVOS)

Network Solu-

tions (VCX)

Maritime

Communication

System

(MCS3020)

Recording

(DIVOS)

Common Product

Platforms:

• 3020 VCS

• VCX Network

• DIVOS Recording

• DICORA Dispatcher

• FR-AIS

iSecCOM

REM

Flight Data Mgmt

(smartSTRIPS)

Tower Automation

Solutions (smartTOOLS)

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Page: 9 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

What do these systems look like?

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Page: 10 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

1 von x

Legacy Tower

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Page: 11 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Tower Working Position today

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Page: 12 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

smartTOOLS: MET, NAV, ATIS, LICOS

presenting all relevant data

from an airport

data are display in different

formats graphical / numerical

oriented (including animations)

customization to local situation /

specific airfield layouts

highlighting of critical

information

– RWY Block

– Wind Thresholds – RVR Values

– critical value changes

indication of outdated values

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Page: 13 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Sample Screens

Customized HMI for each Project!

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Page: 14 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

smartSTRIPS Basics

Electronic Flight Strip System for APRON, ACC, APP, TWR

Efficient and highly usable management of flight data

Strip printer replacement / Standalone system without FDPS connection

Bi-directional FDPS interface

Focus on

Functionality

Usability

Redundancy

Safety

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Page: 15 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Technique Team

Organisation Environment

Individual

Lowering of:

• Costs

• Modifications

Improvement of:

• Workflow

• Teamwork

• Organisation

• Communication

Enhancement of:

• Safety

• Dependability

• Productivity

• Job satisfaction

Control Room Design: Today and Future

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The Environment

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Page: 17 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Safety First

Airplanes cannot stop in mid-air

There are Human Lives involved

Aeronautical Services must be provided

at all times

Data must be accurate

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Page: 18 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Safety First

Airplanes cannot stop in mid-air

There are Human Lives involved

Aeronautical Services must be provided

at all times

Data must be accurate

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Page: 19 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

High Level Requirement Examples

Failover and Redundancy:

– In case of a single server failure, the failover to the other standby server shall be done in less than ten seconds for 95% of the failovers.

– During recovery from any failure mode the system performance shall stay within the acceptable limits indicated in Appendix A.

– During failure of all servers, the clients shall remain functional in a standalone mode.

– When changing a position due to a working position failure, the activation of the role, elsewhere, shall take effect within 2 seconds at an already running position for 95% of all changes and not longer than 4 seconds.

User Interface

– The response time on user actions shall conform to targets in Appendix A Table A-1 'Performance Target Response Times', during operation within the defined system capacity.

Other

– No single points of failure

– 24x7 operation – no „maintenance downtime“

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Software Safety Assurance Standards

DO-278/ED-109 Software Standard for Non-Airborne Systems

ED-153 - Guidelines for ANS1 Software Safety Assurance

– both provide guidelines for the assurance of software contained in non-airborne

CNS/ATM2 systems

– depending on the impact of a software failure, different levels of assurance

– tracing from high level requirements to low level requirements to code coverage /

statement coverage / decision coverage (depending on assurance level) and test

cases (system / software / component / unit)

massive control structure around the software development

process

– documentation & reviews at every stage

– yields towards waterfall process with requirements engineering -> system design ->

software design -> code implementation -> tests

– auditable proof that sound engineering practices have been followed

1 ANS: air navigation services 2 CNS/ATM: communication, navigation and

surveillance / air traffic management

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Page: 21 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Requirement Traces

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Challenges

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Page: 23 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Challenges

Software Assurance is demanded by regulatives, and as a result, by

our customers

Waterfall timeline of a typical project

Multiple deliveries / parallel projects (out of product core)

Growing teams in several locations

PO

CDR

DDR

SQT

FAT

SAT Contract

Award Go

Live

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Page: 24 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Multiple Parallel Projects

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT FAT SAT

PO

CDR

DDR

SQT

FAT

SAT

time

the team s

Vienna Romania

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Page: 25 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

software is made by people

software architecture follows people organisation

software branches, de-couple everything

Multiple Parallel Projects

time

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT FAT SAT

PO

CDR

DDR

SQT

FAT

SAT

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

De-coupled projects?

De-coupled projects from each other

– Separate Timelines

– Separate Project Teams

– Separate Software Branches

Optimal team size? Move people around when priorities change?

Different skill sets in different locations?

Lifetime of these teams? Re-shuffling for next project?

Moving know-how from all these projects to your product base?

How to keep de-coupled stuff together?

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Possible Approaches

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Teams: 7 ± 2

Co-locate teams in one location

Build functional teams, not component teams

Ensure teams have all skills needed to deliver end-to-end

Invest in Story Writing, build and prioritise a Product Backlog

Deliver Often and Early

If It Is Hard, Do It More Often

Learn Frequently and Iteratively

People and Communication over Processes and Tools Individuals and Interactions

Agile Recommendations

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Page: 29 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Co-located, Distributed, Dispersed

Co-located: everyone is in one location

Distributed: teams are in different locations, but within one team

everyone is in one location

Dispersed: people within the team are in different locations

Vienna Vienna Vienna

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Page: 30 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Co-located, Distributed, Dispersed

Co-located: everyone is in one location

Distributed: teams are in different locations, but within one

team everyone is in one location

Dispersed: people within the team are in different locations

Vienna Vienna Romania

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Page: 31 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Co-located, Distributed, Dispersed

Co-located: everyone is in one location

Distributed: teams are in different locations, but within one team

everyone is in one location

Dispersed: people within the team are in different locations

Vienna Romania

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Design / Development / Testing / System Engineering

Scrum Teams A B P

B C

Iterative Work

Build a Product Backlog

smartTools smartStrips

Product

Owner

Product

Owner

backlo

g

backlo

g

B C

A P

A B

B

P

Project Config Customer

Solution

smTools

smStrips

PdM

PdM

Project C Project B Project A

Req Req Req

Timeline v1.2

B C

A P

v1.1

2.9. 30.9.

Default Config

Docs

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Page: 33 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Back to our Projects

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT

FAT

SAT

PO

CDR

DDR

SQT FAT SAT

PO

CDR

DDR

SQT

FAT

SAT

time

Vienna Romania Vienna Romania

A B P

B C

sprint 1 sprint 2 sprint 3 sprint 4 sprint 5 sprint 6 sprint 7 sprint 8

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Frequentis’ Choice

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Page: 35 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

What we chose (1)

Organise around products: Product Owners, Product Backlog

– interface projects to the development teams through product backlog

– learn to write stories

– product owner acts as gatekeeper

prioritise by reordering backlog items instead of reordering people

transparent resource planning based on velocity and story point

estimations

drive active participation of projects

– invest in communication

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

What we chose (2)

Use Scrum to deliver out of Dispersed Teams

– some skills only available in one location (testing, lead architects)

Implications we knew we had to take care of:

– online collaboration tools, video conferencing

– scrum trainings, intercultural trainings

– invest in communication

Project Know-how

– some team members to be assigned as project experts

Helpful advice from the community:

http://www.infoq.com/presentations/The-Kiev-Experiment

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Daily Routine

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Routine

Video & Audio conferencing everywhere

Online backlog and task boards in Jira / GreenHopper

Collaboration Rules

– e.g. Grooming with at least 3 team members, at least 1 from each location, and 1

with testing background (if possible)

Definition of Done

– e.g. Jenkins builds blue, deployment on test system ok, all traces from requirements

to test cases complete and reviewed, all test cases for backlog item successful,

documentation updated etc.

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Page: 39 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Routine

Management

– 4-weeks sprints (now down to 3 weeks)

– regular grooming sessions to pre-estimate stories

– stories include acceptance criteria in Gerkhin language

– mid-sprint review, weekly or bi-weekly project briefing

Practices

– test driven development

– pair programming

– collective code ownership

Tooling

– continuous integration / unit tests / junit

– automated component testing / jbehave

– continuous deployment

– automated system tests / jbehave + Frequentis distributed system testing framework

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Sprint Demo

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Grooming

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Standup

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Standup

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ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Standup

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Page: 45 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Standup

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Page: 46 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Standup

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Page: 47 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Business Value Game (for POs and PdMs)

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Page: 48 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

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Page: 49 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

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Page: 50 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Daily Standup

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Observed Results &

Lessons Learned

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Page: 52 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Observed Results & Lessons Learned

Observations

– Teams felt relieved from project priority clashes, they felt more appreciation, more

self-control, and more motivation

– Teams learned the value of communication – started to talk to each other much more

across borders

– Teams were able to increasingly clean up debt in the product

– Productisation of features increased

– Project timelines became more stable and achievable

– after initial hick-up ;-)

Lessons Learned

– Believe in it and keep going forward. It does get better!

– Crucial to have full support by management. We had it.

– You can deviate from the book. But know why there is a recommendation.

– Stories are not Requirements.

=> Long-term management of product feature documentation?

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Page: 53 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Visibility

0

200

400

600

800

1000

1200

Sto

ry P

oin

ts

Burnup - Total

Target

estim.

done

trend (Target)

trend (done)

Total Backlog Size

Estimated Forecast Actually Done

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Page: 54 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

Next Steps and Challenges

Offer calculation from story estimates & “Agiler Festpreis”?

Expand Automated System Acceptance Tests

Localize Teams -> from Dispersed to Distributed

Share experience and roll-out to other areas of Frequentis

– 2012: 22 CSM, 6 CPO

– 2013: 30 CSM, 15 CPO

– In-house training programme, coaching

FRQ Agile Community – Community of Practice

– Regular Scrum Master & Product Owner Forums at Frequentis

– Regular Community Events: „Agile Breakfast“, „Agile Open Space“, …

– Everybody is invited to join

Scaling: the FRQ Agile Framework Model

– Interworking between strategy, customer projects, and product development

– Company-wide Metrics

Vienna Romania

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Page: 55 © FREQUENTIS 2014 Presentation Date: 2014-10-29

ManageAgile2014-FRQ-mhantsch-final4pd... Author: Maximilian Hantsch-Köller

At The Heart of Everything We Do…

COMMUNICATION AND

INFORMATION

SOLUTIONS

FOR A SAFER WORLD

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Thank you!